Banking while black is having a non black person ask why you have a check (less than 10k) from a…read morereputable law firm. Although you've had your account for years and get thousands deposited into your account from a portion of your work check monthly. I know certain she wouldn't have asked me that had I been anything other than black. First she asked if I was ok with a 7 day hold...I said yes that's fine. I waited longer and then...Her- "Do you have the stub to this check? Me- yes why? Her- I'm just trying to figure out why you have it. Wtf!? I'm trying to figure out why you have a job at the bank KAREN! I have 2 other banks that I've deposited larger checks into and have never had anyone asked me this.

Normally I am not a person that goes to the bank, as I do online banking to have my bills sent out…read more The staff at the bank was excellent. When I walked in, I was promptly greeted by the person at the front desk. There was not a wait to get to the tellers. The tellers were all very polite, and a pleasure to deal with. I was also able to ask the tellers if they had golden dollars, or $2 bills, as my kids like to have them. If you wanted a specific state coin, they would also check to see if they have it for you. Another note, I also went to the bank, and they prepared my taxes, e-filed them, and did my direct deposit, all for FREE. Did I mention FREE. Better than one of the other places that charge $200 to do the same thing.

This location is one of my faves, always quick, and always friendly! It is convenient now that it…read moreis on Rogers road. The old location on Southtown circle was a nightmare to get in and out, using 401. SECU is a great place to bank, and I love that this branch is so close to my home, without having to cross Capital!

I've been happy with my visits to this branch of the State Employees Credit Union. The times I've…read moreneeded to go inside the staff has been friendly and helpful with what I've needed. It is easy to get in and out of the parking lot and make a stop at the ATM. I've been coming here more often with my other bank closing its branch as the credit union is more convenient than that branch of the bank.

Have been a KS customer for close to 20 years. No ridiculous fees! An actual person answers the…read morephone and they offer such personal attention. Highly recommend!!

If I could give this bank a negative star I would. The absolute worst experience with a banking…read moreinstitution I have ever had. First, the "front" of the bank is locked and you have to go around to the back to go inside. Second, they are slooooow and incompetent. I went in to this branch to open a simple checking account and ended up being there for nearly an hour. Elizabeth needed assistance a number of times to only realize she forgot to put an "x" in a box then proceeded to take my driver's license and SS card to the teller's window area where she put together my packet of info and never returned back to her office where I sat waiting. I came out to see where she went and she was assisting a drive-thru customer. She handed me the packet and we exchanged some friendly conversation and I was then on my way. A few hours later I arrive at a new Dr appt and reached in my wallet for ID and it was gone. I look and see KS bank left a VM on my phone stating they have my ID and SS card. Wasnt able to see the Dr without my ID so I drive to KS Bank to get card. One month later, I still do not have my new debit card so I go to the branch to see what happened. I am met at the door with Elizabeth putting up an "out to lunch" sign. We have a brief conversation where she explains away their "glitch" in the system and I am not believing it. I call to address the matter with management stating we arent getting off on a good foot here but wanted them to be aware of the issues. I received a call later in the evening from the bank manager stating that since I was having a bad experience, she went ahead and closed my account and would mail a certified check out with my funds. A week later, I received a call from the branch stating they decided not to mail the check and I needed to come to the bank for my funds. I am beginning to think this bank is going to hold my money hostage. Going there now. Will update review later.

This location is hidden directly off of HWY 70 and HWY 42. the tellers are always polite and…read moresmiling and i never have to wait to long

I've had a Navy fed account for years. I first opened up an account when I was stationed in Japan…read moreduring my Marine Corps years. The only problem was the lack of actual locations; the nearest branch office was 40 minutes away, in Raleigh. Then, they opened a Garner location. Sweet! Having been inside this location a few times now, I'm absolutely impressed by the professionalism and friendliness of the staff, here. I absolutely love Navy Fed, and now I have a convenient location. The ATM's can handle just about most of your needs if the bank's closed. Very user-friendly.

This was probably the worst location I've ever been to. The parking is horrendous - especially ion…read moreSaturday! My husband needed a new debit card & this location was close to where we were. He rode around the entire building & there was nowhere to park. There were people parking in the fire lanes just to run in before they closed. He was able to finally find a spot minutes before they closed & he was able to get his debit card. So, I guess the headache was worth it for him. I will never come back to this location no matter what day of the week it is. The parking issue truly gave me a headache.

SECU Call Center employee (employee # 42778 who goes by the name "Kristy") refused to assist in…read moresecuring the debit card of an army soldier who is serving overseas for our country and its citizens. This is completely despicable, and my entire family will be closing our accounts which we have had for 30+ years. Shame on you Kristy and shame on you SECU.

If you can become a member, Do It. Hands down SECU is the best place for your Money Matters. They…read moreoffer many services that are no cost to the members and they have locations all over. I mean all over, I travel NC allot and I have always seen a SECU , well most of the time, in the city I was in. I was always greeted with friendly service and a smile from the employees here.