I just love the customer service at this location. The professionalism and willingness to go over…read moreand beyond to help with your banking needs is simply awesome.

They brought back that little machine that brews drinks like coffee and tea, but most notably hot…read morechocolate. I did not deposit or withdraw money from any of my accounts, I came here for a piping hot cup of joe. It's been years since I had a sip of coffee from this place, and it is absolutely brilliant how you can walk in and out of this place and leave with a free coffee.

We wanted to move away from the BIG banks and after some research, Towne Bank seemed to fit the…read morebill. We made an appt to open a new account. Our banker, Christine was absolutely fabulous !! Friendly and helpful - you could not ask for anything more. We opened the account quite easily. The tellers, there were 2, were so friendly. It was great to see their smiling faces. I will set up online banking and who knows -- maybe this will be our ONLY bank sometimes soon. Stop by and see them -- you will be glad you did !!!

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

This review is actually for the branch on high house but they don't appear in yelp…read more This is the center of incompetence for the universe. Expect it to take 10 times longer to do anything then at another bank. Everyone is so compartmented that nothing gets done.

SECU has always done an extra special job with customer service. I have found that they will go out…read moreof their way to make you happy or service your concern. I have always been greeted by a smile and a hello when I entered any SECU. They are quick to take care of your transaction with a friendly attitude. If you are able, make this your home for your savings and checking. They do offer other services as well.

NEVER PUT CASH IN AN ATM. I deposited a large amount of cash and because the machine did not…read morerecognize a single dollar the entire machine shut down and I received no credit. The machine kept my money. The Credit Union has to follow there procedure of going to the ATM and physically counting the money which would take up to 48 hours. So now I have no money, no credit and all they did was say they were sorry. So much for that great SECU customer service. Lesson learned - NEVER PUT CASH IN AN ATM!!

I generally have a distaste for large banks, but Wells Fargo since 2009 has done right by me and my…read morecompanies. I prefer to shop locally - including banking, but I haven't found a local bank that is willing to provide the services that Wells Fargo does at a similar cost.

My experience was great! I showed up on my lunch break without an appointment and Todd M. went out…read moreof his way to accommodate me. I didn't feel like a bother and in fact felt the opposite. People like him remind me why Wells Fargo has been my bank for over a decade.

Plenty of other banking options in Apex, NC. Service is awful -not just this location - all of…read moreBoA. 20+ year customer, multiple accounts, both business, personal, CCs etc., and still just a number.

Horrible service / only one person by the desk - waiting and waiting forever ... ATM inside the…read morebuilding has a low withdrawal limit- switch to Chase if you can - much better service in Apex .

I've never been inside, I've never dealt with people, but you know what I love? This ATM…read more Now, hold the phone, I know I know it's an ATM, and who needs cash nowadays anyway amiright?! However, this ATM lets you choose how you want your currency broken down which is super convenient for me since I like to tip salons etc with cash instead of card. No more $20's that I'm looking to break and get change for etc etc. I can choose between 1, 5, 20's and that is a wonderful thing. The only other BoFa ATM that offers $10's is over by Morrisville, so this location in Holly Springs is quick and easy for me.

The reason for my one star review has nothing to do with the nice people that work at this branch…read more I was very impressed with them. I received my mortgage through this bank and no one told they would or could sell my mortgage. 2 weeks after getting my mortgage it was sold to a high pressure poor service company called Freedom mortgage. They are constantly trying to sell me things or get me to refinance my mortgage. It's even hard to make a payment to them. I even have their app on my phone to pay but have run through 10 minutes sales pitches to pay my bill. I can't even imagine what would ever happen if I was late. I came to First Citizens to do business with a home town bank and got tricked. Needless to say I took my business down the street to a credit union. Take care.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Apex, NC branch or find us online.

I have been a Wells Fargo customer since they were known as "First Union…read more Since they became Wachovia, this institution's customer service has seriously eroded my confidence. It' a very deplorable situation, I'm sorry to sat.

Wachovia was bad enough. Now that Wells Fargo has made this a MegaMega Bank, they really suck…read more My company transacts a decent chunk of $$$ with this behemoth. I'm sick of being treated like I'm doing them a favor for banking.