simply unthinkable!! dan you must have been seriously confused***…read moreyou were not at my*** bayer/ inova federal credit union! we have been members for over 7 years! always treated with courtesy and respect and always willing to help from the manager and his staff!

In my 34 years of business, I find Fidelity bank in Garner to be the most friendly bank I have ever…read morehad an account. From the moment you walk in the bank every person that works at the bank knows who you are and the call you by name. They even know your voice on the phone. I really love how personal Fidelity Bank in Garner is and yet still offer everything the larger banks offer. Everyone that works their are kind of like my family and I really mean that. Melvin Turner/President/Turner Utilities Inc.

One of the best banks I've ever had the pleasure of dealing with......friendly staff and all types…read moreof services....From business to personal accounts and loans....

I love, Love, LOVE Olivia S. !!!…read more She spent the better part of an hour addressing some issues that we were having with one of my Wells Fargo business accounts. She was incredibly knowledgeable, friendly and exuded a can-do attitude no matter what we threw at her. Olivia deserves recognition for the outstanding customer service that she provided my college and me!

This is the most Incompetent bank that I've ever dealt with. I never knew for Bank to have such…read morestupid people working for them. I asked for a simple loan they gave me a rash of crap. As soon as I sell my house, I am closing all my accounts with Wells Fargo and going to a credit union that has a little bit better qualified people. Because Wells Fargo sucks!

i Went in to withdraw $ from my nc DES acct. They were…read moreunable to perform the transaction. Seriously!?

This bank is awful! They are fee heavy and expect for you to be ok with it. The customer service is…read morepurely awful. I spoke with a teller from Montana and he was condescending. I don't pay to be talked down to. There are other options.

My company made direct deposit electronically to my checking account on Tuesday morning. Although…read moreFC sent me an automatic email notifying me of payment on Tuesday afternoon no deposit showed in my account. When I called customer service they had no record, said they would research and call me back, never called back. I called them back they said it could take 24-48 hours to research, I told them unacceptable. It's Wednesday night still no deposit in my account, I have documentation from my company proving the direct deposit. If deposit doesn't show up on Thursday I have no choice but to report them to the NC Banking Commission.

I opened a bank account with First Citizens at the ripe old age of 15. Got a beach towel for doing…read moreso. Lasted me for the better part of ten years, until it finally died of overwashing with too much bleach. I still have my account with First Citizens, nearly 20 years later. Most of my interactions with other banks are neutral to negative. And it's not because I have bad credit, or frequently overdraw my account. It's because most banks try to get in the way of their customers. They attempt to extract as much money as possible, while doing as little as possible, all while making you wait for reasons they can't or won't explain. But First Citizens has never been that way for me. I do things most people don't do regularly: Cashier's checks, notarization, wiring funds, equipment leasing agreements. In nearly 20 years, I've never had someone tell me I'll have to wait a minute. Never had someone say "I'm sorry. You'll have to wait for my manager." Every teller, high or low, knows what to do, and where to point. That may be because First Citizens tries to keep turnover low. In the Johnston County area, most of the tellers I deal with have been with bank over five years, some even longer. That's comforting in an age where every bank seems to be pursuing goals outside of traditional banking functions. First Citizens is an old-school bank with a forward-looking agenda. Smart ATMs let me deposit checks with my ATM card, or just take a shot of a check on my iPhone for a deposit. While that may be passe for a bank the size of Wells Fargo or BofA, it's not normal for a Regional bank. I sincerely appreciate the effort. They've won multiple awards for customer service, both Regionally and Nationally. And they deserve every one of them.

I've been a member since 1996 or 97 old enough to have an account and I am really sadden how…read morehorrible it is and difficult to manage money at these banks. Well's Fargo you can deposit money from  your phone, SECU will not let you! Our main request ended up an employee not telling the whole truth about a loan, at the end we looked like fools calling everyday about what's going on.   My husband and I got approved for a loan, and we did it on line.  Kelsey was awesome!  She told us everything we needed to know.  When it was time to sign we had to go to the bank.  We choose this bank off of 50, because it's closer to our house.  We meet with Jamie on Thursday at 10am she was nice at the time while we we're signing the paperwork.  At the end she told my husband and I that in 3 days the money will transfer and that we could call on Monday to make the first transfer over.   Monday rolled around and the gentleman who answered the phone said that Jamie said our money wouldn't be in until Wednesday?!  Friday is the first day, Monday is the Second, and Tuesday is the third day.  So of course when we called Monday (as she said to do), it mad me and my husband look like all I wanted was the money!  My husband is the witness to her saying this too.  Then that gentleman who answered the phone said to call again today, so we did and again Jamie is talking to us like we should have known this!  No one seems to tell us the full truth and it makes me (the customer) look like a greedy person.   I'm tired of having people tell me one thing and in the end make me look like I don't know what I'm doing.  In the long run SECU employees do not know what they say, and need a lot more practice. This is NOT customer service!

As I have said, SEC is the place to put you money. They have locations all over the state and…read morefriendly people working for them. Every time I have went inside, I was always greeted by someone with a friendly smile.

This was probably the worst location I've ever been to. The parking is horrendous - especially ion…read moreSaturday! My husband needed a new debit card & this location was close to where we were. He rode around the entire building & there was nowhere to park. There were people parking in the fire lanes just to run in before they closed. He was able to finally find a spot minutes before they closed & he was able to get his debit card. So, I guess the headache was worth it for him. I will never come back to this location no matter what day of the week it is. The parking issue truly gave me a headache.

8.5 percent on a car loan? THAT NEEDS IMPROVEMENT. My husband has always been in the 800's. They…read moretold him he had a score of 720?? What??