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    Updated 2 months ago

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    Services - KS Bank

    Business banking

    Business loan

    Business merchant services

    3 More Services

    Mortgage services

    Personal banking

    Personal loan

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    3 years ago

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    Secu

    Secu

    (5 reviews)

    I've been a member since 1996 or 97 old enough to have an account and I am really sadden how…read morehorrible it is and difficult to manage money at these banks. Well's Fargo you can deposit money from  your phone, SECU will not let you! Our main request ended up an employee not telling the whole truth about a loan, at the end we looked like fools calling everyday about what's going on.   My husband and I got approved for a loan, and we did it on line.  Kelsey was awesome!  She told us everything we needed to know.  When it was time to sign we had to go to the bank.  We choose this bank off of 50, because it's closer to our house.  We meet with Jamie on Thursday at 10am she was nice at the time while we we're signing the paperwork.  At the end she told my husband and I that in 3 days the money will transfer and that we could call on Monday to make the first transfer over.   Monday rolled around and the gentleman who answered the phone said that Jamie said our money wouldn't be in until Wednesday?!  Friday is the first day, Monday is the Second, and Tuesday is the third day.  So of course when we called Monday (as she said to do), it mad me and my husband look like all I wanted was the money!  My husband is the witness to her saying this too.  Then that gentleman who answered the phone said to call again today, so we did and again Jamie is talking to us like we should have known this!  No one seems to tell us the full truth and it makes me (the customer) look like a greedy person.   I'm tired of having people tell me one thing and in the end make me look like I don't know what I'm doing.  In the long run SECU employees do not know what they say, and need a lot more practice. This is NOT customer service!

    As I have said, SEC is the place to put you money. They have locations all over the state and…read morefriendly people working for them. Every time I have went inside, I was always greeted by someone with a friendly smile.

    KS Bank - banks - Updated May 2026

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