Had an absolutely wonderful experience working with Elizabeth! She went above and beyond to answer…read morethe many questions I had and help me make smart decisions regarding my policies, all while keeping cost-savings in mind. I highly recommend working with her, especially if you're new to NC or new to homeownership!

I have received years of personal and dependable service from agents Wanda and Tina. They are an…read moreimportant part of the Clayton community. I heartily recommend them for your insurance needs.

I went into this office with my fiancé who had already spoken to Sam about his insurance needs. He…read morewanted to ask more questions about the quotes in person. We went inside and there were like 3 people on the phones. Once 1 guy was done, he asked us what we needed & he got Sam for us. Sam was friendly and patient. My fiancé had A LOT of questions & Sam provided his opinion on each scenario. The issue I had was that I saw my fiancé's EX-WIFE's information on the screen & that caused a bit of an issue because Sam said he was giving a discount based on 2 drivers when there would only be 1! I let him talk until he referred to me by the ex's name. How annoying! You really shouldn't assume, and my fiancé almost got embarrassed by Sam's mistake. I didn't know what they had been talking about on the phone. I just knew that they've been divorced for years and he shouldn't be calling me her name. Also, my fiancé said he never had a policy with her, so he didn't understand why her information would be on the same screen with him as if they were together. I guess it came from some insurance background report Sam pulled. Outside of that mistake, Sam was easy to deal with. The office was a bit dirty and dusty though, which was pretty gross. There were huge cobwebs in the waiting area & his desk was covered with dust. He wasn't professionally dressed either & it looked like he rolled out of bed and came to work. I guess it's cool if his boss allows it. They still need to clean!!! I have my own insurance, so this was the choice of my fiancé. So far, he's cool with the service.

My daughter (a young Marine) got stationed in NC and bought herself a car. Here at home in CA she…read moreused to pay $50/month ($300 for a 6 months premium) so you can imagine my surprise when she told me she got Geico and her 6 months premium was $2,034!!?? You bet a dropped everything and started getting quotes from different insurance companies in NC. I was shocked to see that almost all of them quoted me about the same! E-surance offered a bit less, around $1,600. Originally State Farm didn't even give me a quote online! To be honest, the only reason I even check them was to see how much they will quote me (considering the fact they are one of the most expensive ones out there) but I assumed the reason I didn't even get a quote was because the number was so high it couldn't even fit on the screen. Anyway, the very next day I got an e-mail from Daniel Price (one of the agents working in this office) apologizing that their system didn't give me a quote and offered to help me. By then I was so frustrated with those high numbers that I didn't want to even think about insurance agents. To me they all looked bad! So I basically sent him a border line rude e-mail, explaining the situation and telling him that if he can't beat E-surance's $1,600 he better not waste my time. He not only managed to deal with a nasty upset mother but also managed to offer a better quote! Very patient, very understanding and very knowledgeable! I have no idea who that unhappy person before me talked to, but I can't say a bad word about Daniel! In fact, I have only good things to say! He answered ALL of my questions (and you can bet I had a TON!). He not only answered them, but he did it in a timely manner! He also explained very patiently to me why her rates were so high (darn NC! You people are nuts to live there with politicians like that!). He treated me like a human (something insurance agents don't generally do). Let alone he offered the best quote! And did not ask for half the policy in advance! My daughter is making monthly payments. He's been also very helpful with the questions I had about the insurance laws in NC. My daughter got charged some crappy fee cancelling her Geico insurance. Daniel helped with that too even though it wasn't his business! Yeah, I like him. I feel my daughter is being well taken care of. I'll update this review as time goes by and I have a bit more to say about this office but so far I am beyond satisfied with the service provided! Wish all insurance agents were like him! Thanks, Daniel!

I have been using StateFarm Greg Lopeman for over 5 years. They are consistently efficient, polite…read moreand affordable. This year I engaged with Chris Lopeman and the experience, as always, was stellar. I highly recommend this company for your insurance needs.

After over 30 years of paying premiums for home and car insurance, the only interactions I ever had…read morewith State Farm until recently were dealt with directly in Greg Lopeman's office, because the claim amounts were below $10,000. For the 2 or 3 claims we made over that time Greg's office handled everything quickly and fairly, and up until a couple of months ago I wouldn't have hesitated leaving a 5 star review. The trouble comes when you have a claim ABOVE $10,000, at which point the issue is out of the hands of local offices like Lopeman's and moves to "State Farm Corporate" as they describe themselves. These "adjustors" literally call themselves "a different company" from the local offices, and they are trained assassins at denying claims. We recently had water damage due to Tropical Storm Chantal, and the gyrations these clowns went through to deny us coverage were utterly ridiculous. When I proved that their first reason for denial was wrong because they were misreading a mechanical code, they came up with a second, unrelated denial. When I proved that wrong and insisted on speaking to a supervisor, that supervisor came up with yet a third reason to deny our claim, the first major one we'd made in over 30 years. Greg Lopeman is a good guy and does his best to run a fair business. But the fact is that State Farm Corporate is positively mercenary, and will be of no help to you if you actually need it. Look at their Google Reviews: 1.2 stars, and every review reads just like this one. Run, don't walk, from anything to do with State Farm Insurance. When you actually need them to do what you've been paying them for, they are worse than useless.

Very helpful and informative Provided worthwhile information on insurance coverage and benfits.read more

Cecil Burt has been our insurance agent for the last 35 years covering our auto and home. He has…read moreworked with us to make sure our coverage is appropriate and his staff is very professional. Over the years we have had several significant claims that were handled very well. I highly recommend Cecil and his team for your insurance needs. William Cline

I've been using them for several years and have had great customer service. I've had some issues…read morewith the insurance companies and Jeremy at the insurance shoppe has always been able to help us get the issues sorted.

Terrible service! They dont look out for customers at all. Our workmans comp.ins was cancelled back…read morein April and we just found out today. They over charge for general liability and auto policys. We found a better rate with State Farm Insurance

Elona is by far the best insurance agent I've ever worked with. She is attentive, on top of things…read moreand very friendly. She always calls me right back and keeps me abreast of any issues while we were trying to find the best fit for our business needs. I would highly recommend her for all your insurance needs!

I called this company based on a recommendation from one of our subcontractors, looking for a quote…read moreon cargo insurance. Elona Duell, the agent/broker, answered the phone and the conversation started out nicely. I told her about our business and explained that I was trying to get a quote on cargo insurance and in less than 3 minutes she told me that we should get cargo insurance with our current insurance company, because it would be more expensive to do it separately. Since I already knew that getting insurance with our current company was an option,, I explained again that I was looking for a couple of quotes from different companies, just to weigh our options, so if she could give me a quote that would be great. She then proceeded to talk to me in "insurance" lingo and said it wouldn't make sense to get cargo insurance separately from our current insurance carrier. After asking her a third time for a quote she said, with attitude, "probably $1800 to $2500 annually, with 30% down or something like that." If you want someone to give you information without a condescending attitude and trying to count your money, then I would suggest that you NOT call Elona at Insurance Direct!! No more bad customer service in 2018!!

Thank you so much for your timely and knowledgable assistance during enrollment. I would highly…read morerecommend and will work with Kim in the future! Very satisfied client!