In this office, informed customer service is a lost art,…read more Allow me to express my utter and total dissatisfaction with the way Ithat this has been handled by the billing department and the tone of the communication from your office, specifically, anyone other than Sandy. The difference between the intent of the fact-finding and the impact of the accusatory tone of the "office to client" communication has left me with little trust in the service part of customer service. We are well aware of all that transpired between October and January. There was a lag between the license plate being turned in and the notification to your office. We had no problem paying the difference due to that error on our part. Owned and accounted for by the customer with no tone, no complaint. However, it is brought up as the reason for all the issues. I am still confused as to the system failure that a simple addition caused after the change was resolved. However, the billing department's lack of oversight and accountability has not, nor will it be, owned by anyone other than the customer. I called in good faith this week due to a text message about a past due balance. After several conversations and more patronizing and repetitive information, the resolution is that the money was "FOUND" and we are back on track. This has caused undue and unnecessary stress on a customer whose error was to add a car to the policy, which complicates the system. It would appear that the system would appreciate the business, but that is not the case. I do not need another patronizing lesson on how the system does not work. I would appreciate due diligence and investigation prior to the blame game, of how the change of adding one car has completely crashed the billing system to such an extent that several systems are misaligned. Now I am just a public school teacher and not a multi-billion-dollar industry, but I cannot imagine that this is good for business.

Far too often, we are quick to criticize and reluctant to offer commendations. Sandy answered my…read morequestions thoughtfully, and ensured I understood the process. Additionally, she offered practical solutions which saved money. Looking forward to a bright future with StateFarm.

Whether you are dealing with Deborah in the Raleigh office or the guys in the Wake Forest office,…read morethe customer service is great! When you have a claim it can help if the agent is there to help you!

After 2 yrs with the Garrett Agency I wouldn't go anywhere else. The customer service is…read moreexcellent. And they care, they really care about protecting my family and our home & auto. They take the time to explain my coverage and benefits, which is very refreshing. There is a trust you have with an agency like this, and there are not many left out there like them. I highly recommend them to all my family and friends (and some strangers).

Yes, I bought the best life insurance for my family with them , They are so professionalread more

From the owner: Get a free Life Insurnace Quote todayread more

Nia did an excellent job responding to my request to modify my renters insurance. she was…read moreprofessional, efficient and very customer focused.

I'd give this office zeros if I could. We have been loyal customers for decades with no claims…read more Once we actually had a claim, it took years to get any compensation for damage that was clearly covered. Rotating Claims Adjusters were incredibly frustrating. Every time you could speak to a live person, you had to explain the entire situation all over again. Finally reported them to the Insurance Commission of NC. Funny how they called us the next and tried to settle with us immediately. This agency is sleazy--run away fast and save yourselves the time and frustration!

This agency should lose its license. We were 10-year customers of Joshua Matthews, and he was not…read morethere for us when we needed it the most (an accident). He was however always there to collect our money & his commission. There are SO many options nowadays for consumers and small businesses to purchase insurance, so please save your time (and hard-earned money) and go elsewhere.

From the owner: We are licensed to offer ALL types of insurance to meet your needs throughout the states of North…read moreCarolina and Virginia, including Auto / Car Insurance, Home Insurance, Business / Commercial Insurance, and Life Insurance.

Worked with Shaun and his group for a few years. The process has always been easy, fast, and…read moretransparent. They make sure to always look for the best prices for my needs and are very easy to get in touch with whenever I have a question. I have no regrets going through SJ Adams for many of my insurance needs and plan to continue to indefinitely. HIGHLY recommend.

We live out of state and needed temporary vacant property insurance. This is a specialty policy,…read moreso I looked at reviews on Yelp to find an agent that handles this insurance. We selected SJ Adams Insurance based on very positive reviews. Shaun was very personable, prompt, and easy to work with. We are very pleased with his service and would recommend his agency to anyone needing insurance coverage. Thank you Shaun for providing us with our property insurance!