i cannot began to stress how thankful i am for slayed way tax services and cyndi professionalism in…read morepreparing my taxes as well as get me my advance. it went so smoothly and everything done correctly. cyndi was very helpful in making sure i were up to date on the changes the irs has in place. i was accepted almost immediately once my taxes were filed. im so thankful . refereed family and friends and they too are satisfied. i have never dealt with a tax service or preparers that actually cared about the clients to the point where everything is explained in detail and all u need all your proper paperwork to get the ball rolling. thankyou slayed tax svcs. awesome job

I have used Carole for years as my tax accountant and she does EXCELLENT work! She will answer…read morequestions when I email her during the year about tax issues and she always responds quickly when contacted. I trust her and hope to continue having her do my taxes for years to come.

I Have used this insurance company from the day they opened their doors. I have all my insurance…read morewith them to include all business insurance. While over the years past I have had other companies - - these folks saved me money and answered all my questions - - - they in one word - - Awesome.

I needed help switching over my renter's insurance, and talked with Emily this morning who was…read moreamazing! She was so sweet, took time to ask about myself, and we chatted over similar interests (aside from the insurance). She was so personable, was quick and efficient, and had it done within minutes! I loved the hospitality I received today! Thank you so much!

I usually don't leave reviews but felt like I needed to as I was very disappointed in the service…read moremy family received. We were contacted by Jackie to switch over to State Farm for our auto and home insurance. We were in the market for new insurance so figured we would give it a go. At first everything was great and we had no issues. Then it seems like we just kept having issues. First, we received a notice from the DMV that there was a lapse in my daughter's auto insurance and we had to pay a penalty fee and show she didn't have a lapse. We contacted the office and they apologized and fixed the problem. Okay no big deal to us. I know mistakes happen. Then it seemed we kept having fees come up on our bill that we didn't know about. Our 18 year old daughter had a "hospital insurance" charge each month of about 20 dollars. We contacted via email several times and never received a response. Then my husband called to find out what it was and left a message. He never received a response. So we decided to switch insurance companies as this was not the service we wanted or was used to. My husband called to cancel and sent an email. He was able to speak to someone at the office which did not give any type of explanation just stated "I'm sorry we didn't meet your expectations of our service". It was a very back handed comment that basically said we did nothing wrong, you just have high expectations. We received an email stating they had received our wish to cancel. About a week later, we still had a balance that was due for insurance and it showed insurance was still active. My husband then called the office again and Devondir answered the phone. He was very rude and stated, "sir, by NC law we have up to 30 days to cancel your auto policy and you have to pay the amount due". He asked when did you cancel and my husband said August then he said and what month is it and my husband said August and Devondir said okay thank you and hung up on my husband. I could not believe how we were being treated. So my husband reached out to State Farm corporate for further clarity on what was going on with our policy. The lady at corporate was very helpful and advised that our policy in fact had NOT been cancelled and we did NOT have to pay for the policy that we already cancelled. She went ahead and cancelled the policy and stated we would receive a refund for any unused funds. We did receive a refund check within a few days. We decided to go back to USAA insurance and received better service and better rates. We did receive an email from Jackie stating the policy was cancelled and another back handed statement of, "I'm sorry we couldn't meet your expectations". Not once did anyone at that office apologize or explain anything. They make people feel like they are the ones in the wrong and we have high expectations. I'm not sure why we were treated the way we were, but want people to be aware.

I have been this Jill Gibson's State Farm agency in Apex for many years. Their excellent customer…read moreservice is truly legendary. Thank you for your outstanding support.

Melissa Higgins, an agent with Jill Gibson State Farm Insurance Agency, is nothing short of…read moreamazing! When I relocated to North Carolina, Melissa guided me through the process with incredible kindness, patience, and professionalism. She truly listened, answered every one of my questions with grace, and made me feel completely at ease -- as if we'd known each other for years, even though we had just met! She handled the transfer of my policies from Kim Musser's fantastic State Farm office in Maryland to North Carolina seamlessly, all while making sure I got the best rates possible. If you're looking for an insurance agent who genuinely cares and goes above and beyond, look no further. If I could give Jill Gibson and her team -- especially Melissa -- a billion stars, I absolutely would!

So helpful and quick! Thank you so much for the fast response and taking the time to answer all my…read morequestions! Carmen is an amazing agent!

I've been with State Farm for almost 30 years. They are reliable, organized, friendly, and…read moreprofessional. I notice the small details such as returning my emails and phone calls in a timely manner and the annual birthday card they send me. To me that is elevated customer service. Everyone at Carmen Ritz is cheerful and eager to help. Special shout out to Shannon for going the extra mile and making sure I had all my questions answered.

I work with Arianna and she is wonderful. She is very good at communicating and follow through. I…read morehad her perform service monetary breakdowns and coverage for me which she did in a timely and efficient manner. I have her manage all of my needs so that I don't have to deal with corporate or likewise any other person, streamlining the service I receive from this office.

My interaction with my State Farm Rep Jaylyn Lomax went very well. He was very professional and…read moreknowledgeable and addressed any questions or concerns I presented to him. Two thumbs up!

I have been trying to file my 1099s for 2025. It has been a total nightmare. I have been chatting…read morewith help but it has been frustrating to say the least. You cannot call for help. I really think they have a software problem, but I am left without my 1099s filed. I would not recommend this company to anyone I like at this point. Tomorrow I am going to contact the IRS, and ask for help. Brian

I contacted Adams Tax Service after receiving an IRS notice. I met with William who was much more…read morehelpful and attentive than tax preparers I've dealt with at other major tax franchises. Within our 1-hour appointment, he not only successfully amended my 2021 return and completed my 2022 return, he also broke down the reason for my IRS letter and how to fix it. All-in-all, I spent a couple of hundred dollars less than I've spent at H&R Block and others, ended up with better service and walked away with a much tighter understanding of the tax process.