I'm frankly stunned by how professional Lavonda was given that I needed a policy for about ten…read moredays. Lavonda had a funeral to attend but she still found time to write a policy for me. And when I told her it was only going to be for about a week, she didn't give me any attitude. She treated me like I was a lifelong customer. I don't live in North Carolina but if I ever move there and buy a house, there is no one else I would even consider doing business with. Thank you, Miss L!

Working with triangle insurance alliance was the easiest transaction I've ever had with an…read moreinsurance company. Troy was able to quote me a rate lower on auto and mortgage insurance than any other company. I transferred all my insurance to him and he took care of everything, including canceling my previous insurance. Amazing customer service and rates!!

I did not buy a policy from her, but she was helpful in giving me a quote. I appreciate her time…read moreand attention. She was pleasant to work with.

From the owner: I enjoy meeting new people and helping transplants to Raleigh, Durham, Apex. Cary, RTP and the…read moresurrounding area get settled here. My team and I team are always ready to help you find the right home, renters, auto, life, or business insurance for your needs. Please call for a free quote.

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

I have been with Mike Embree for 18 years. He continues to show me again and again why he is the…read morebest agent by far!!! Every time there is a problem...He is always there to the rescue...He truly cares!!!!

It was my first time getting an Insurance Policy on my own and it was very nerve wrecking, I wasn't…read moresure what to expect when I got there but as soon as I walked in everyone was very polite and made me feel comfortable. Ms. Autmon and her team were of great help in explaining the pros and cons of the Policies I was looking to getting as well as breaking everything down for me. Definitely recommend! awesome team and great experience!

la Aseguranza es muy buena son muy amables los agentes lo atienden rápido y luego en mi idioma que…read morees lo más lindo

I had a very frustrating experience with this insurance company. Communication was extremely poor -…read moremy emails were repeatedly ignored, sometimes for weeks, and getting a response felt nearly impossible. When I finally did hear back, the focus was always on trying to sell me more expensive insurance options rather than addressing my questions. What's most disappointing is that after comparing options myself, I found significantly better premiums simply by applying online through other providers. That makes it hard to understand the value of working with them at all. Overall, the lack of responsiveness and the push toward higher-priced policies made the experience feel unprofessional and not in the customer's best interest. I would recommend that others compare online options first before dealing with this company.

I've been with Erie insurance for more than 20 years. In PA no one could beat their prices or my…read moreagents customer service. No longer the case. If you are looking for an Erie policy I highly recommend looking at other Erie agents in Durham. Though you will save big in Durham using someone other than Erie as they are not competitive locally. I've never had good service from Knox. Three years and they barely will communicate with me. I just got a new car and asked them to help me save a few bucks and go over some options. Instead, I received NO REPLY, and a few days later a bill in the mail for over $1700! I called Geico and Progressive immediately. Geico gave me the exact same coverage and a few small added perks and saved me over $600! Progressive would have saved me even more but they weren't great to talk to on the phone. Then I decided to see what would happen by trying another local Erie agent as I really didn't want to leave my long time insurance company. Geico actually mentioned my loyalty to Erie and gave me an additional $116 discount! Shouldn't Erie be doing that? Herring and Bickers called me back with another Erie quote today, he was incredibly helpful, and friendly. He gave me more customer service today than I've had in three years with Knox. This guy gave me the identical policy, which was easy being an Erie agent, and another agent in the same town beat Knox price with a stick! It was not as good as Geico, but more than $400 bucks less and had Geico not already charged my card, I would have paid him more to be my agent just because he provided excellent customer service and listened to me. I was shocked to learn you could get such different prices from the same company using another agent. He also explained he could save me even a bit more if I lowered what he, Geico, and Progressive thought were some coverages I really didn't need. All things Knox should have tried to help me with. I will miss Erie, but not this agent.

We have been clients of Geoff for over a decade. He had always been prompt with his communication,…read moreexplaining details of our policy, suggesting appropriate coverage and is a genuinely nice guy!

My family and I have been customers of Bowen Agency for the last four years. We could not be more…read moredelighted with the service and coverage we have received (auto, home, and umbrella policies). We're extremely busy and yet Geoff has been able to communicate with us efficiently and seamlessly to implement our wishes. I also am a big fan of Erie's coverage (used the roadside assistance several times and was impressed) and I like the online portal. This is a great small business and I'm happy to be a customer.

I was treated with respect. The representative took care of business and I had no issues.read more

I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.