I'm frankly stunned by how professional Lavonda was given that I needed a policy for about ten…read moredays. Lavonda had a funeral to attend but she still found time to write a policy for me. And when I told her it was only going to be for about a week, she didn't give me any attitude. She treated me like I was a lifelong customer. I don't live in North Carolina but if I ever move there and buy a house, there is no one else I would even consider doing business with. Thank you, Miss L!

Working with triangle insurance alliance was the easiest transaction I've ever had with an…read moreinsurance company. Troy was able to quote me a rate lower on auto and mortgage insurance than any other company. I transferred all my insurance to him and he took care of everything, including canceling my previous insurance. Amazing customer service and rates!!

We have been clients of Geoff for over a decade. He had always been prompt with his communication,…read moreexplaining details of our policy, suggesting appropriate coverage and is a genuinely nice guy!

My family and I have been customers of Bowen Agency for the last four years. We could not be more…read moredelighted with the service and coverage we have received (auto, home, and umbrella policies). We're extremely busy and yet Geoff has been able to communicate with us efficiently and seamlessly to implement our wishes. I also am a big fan of Erie's coverage (used the roadside assistance several times and was impressed) and I like the online portal. This is a great small business and I'm happy to be a customer.

I did not buy a policy from her, but she was helpful in giving me a quote. I appreciate her time…read moreand attention. She was pleasant to work with.

From the owner: I enjoy meeting new people and helping transplants to Raleigh, Durham, Apex. Cary, RTP and the…read moresurrounding area get settled here. My team and I team are always ready to help you find the right home, renters, auto, life, or business insurance for your needs. Please call for a free quote.

My family has been with State Farm for as long as I can remember, when I moved to NC I needed an…read moreagent, Jeff and his office were the closet to me and unfortunately will be my last State Farm Office. His team is incredibly unhelpful when it comes to doing things. I have had my insurance policy changed, and canceled due to this office not just once but three times. They took Comp and Collision off of my policy without notifying me, and I would never have known because they stopped sending me bills (which was why my policy kept getting canceled). When I asked why I wasn't notified of the change, cancelation, and nonpayment status towards my bill they said "Phone calls are really just a courtesy and not a requirement, we don't have to inform you if your service is going to be canceled due to an unpaid bill." When I asked to speak to Jeff about this situation I was informed that "Jeff doesn't deal with clients, he prefers to let his Associates do the talking, but I'll be glad to inform him of the situation." I was very diligent about my payments and calling to double check when my payments were due, as I said my bills were not making it to me, which they had been informed of as well. Then I received a letter in the mail from the DMV informing me that I was in delinquent status for not having insurance. Of course I thought, how could this be, I've been calling and paying my bills. Unfortunately, I was told an incorrect date and my policy had been canceled due to nonpayment. For the second time I was thrown under the bus by this office. I try to be as polite and understanding as possible, I go in and explain the situation, I ask them to do me a favor and please try to inform me if my payment hasn't been made. Again, I informed them of the mailing situation. I was informed that indeed "I personally called both numbers on the account and left multiple messages." Which I would have gotten on both of the cellphones related to the account. Of course, I didn't actually get these calls or messages as I have their number saved to my phone as Jeff Stephenson's State Farm. Not a missed call nor a message. After sending Jeff an email personally about the situation, with well documented notes I was greeted almost three weeks later with a reply. "I have passed your information off to one of my associates and I definitely hope this doesn't happen again." Well Jeff don't worry, it won't, because as soon as I can I'm getting new insurance through another company. Sorry that your office as soiled State Farm's neighborly name for me and my family.

Jeff is one of the good guys. I recommend him and State Farm to new homeowners whenever we get on…read morethe subject of insurance. Great friendly staff, and "like a good neighbor"...always there!

I appreciated Cam, the manager, taking the time to explain everything and walk through the…read moreavailable options.

Prime gassholes. I called today for some maps to be mailed to me and the CSR refused to do it…read more Instead, he kept insisting on telling me the "fastest way to get those maps" in spite of my telling him I did not care and I WANTED HIM TO SEND ME THE MAPS. Four separate times the little twitch prissed at me and talked over me. I'm done with AAA because of him. When the CSR is allowed to treat a member since 1978 like that, I'll take my chances on the side of the road too.