I work a 9-5 and my wife has an online business so our taxes are a little more complicated than a…read moretypical two income family. We have been trying to do our taxes on our own the last few years but finally listened to a friend's recommendation to go and visit with Nancy Dawkins. Needless to say it was an amazing investment. She gave us a few more areas that we could save money in the future also.

I had a good experience with Barone Tax service. I was able to submit all of my paperwork…read moreelectronically through a secure portal. They were helpful in answering any questions that I had.

Paul and Lora are amazing! I have been using them for years and recommend them constantly. Never a…read morecomplaint!

Emethia was very easy to work with. I brought everything to her office and I was out of there with…read moremy taxes done within 45 minutes. I highly recommend working with Emethia.

I was trying to buy my very first home, but a tax issue that I created was holding up my dream…read more Most CPAs and accountants wanted a LOT of money to help me, and I just couldn't afford them. Emethia not only gave me a discount, but she filed my amended returns very quickly. She's not only highly intelligent, efficient and experienced, but very personable and responsive to her customers. How can I possibly thank her enough for helping my dream come true?

Barbara is consistently accurate and troubleshoots issues with tax returns. If you need help with…read moreprepping your returns, she is the right person.

Mrs. B. Franklin has been doing my taxes since 2002! I am so grateful to have ever met her. She's…read morehonest, caring, and professional. Most of all; she's excellent at what she does! You couldn't pay me enough to go ANYWHERE ELSE! As long as she's open... I'll be knocking down the door! I've referred several other satisfied clients to her, and if you appreciate "Integrity" like I do...I HIGHLY recommend her! I promise; you won't be disappointed!

After using this H&R Block location for 10 years, I am moving my business elsewhere…read more I spent time setting up an appointment on 2/26 and also confirming it the morning of, my tax associate was a no-show. I was told I could leave my documents with them and they would fit me in where possible. I took off work to handle this task and this is the response I received. When I questioned the schedule, the receptionist got real snarky and said "I don't manage the staffs schedule". When I decided to leave my docs, she just laughed and again with a snarky response said. "and you will need to complete these forms" I will NEVER use this business again.

Sat in the office for a few hours with them on Tuesday (1/31/23) and had one box left that the tax…read moreprofessional (Elisa) couldn't figure out. She said to give her until Thursday and it would be finished for signatures and such. Called Thursday was told to give her until Friday, then Saturday. Then we called Saturday and the receptionist said to give her until Monday. Gave her all day Monday with no call back so we called Tuesday. My husband got a snarky response of "Well we do have other people's taxes we're doing, it's our busiest time of the year, give her until Thursday." Our taxes had been there a week already. I called back immediately and got the same snarky attitude from Allison with a new response of "Well we give you those timelines to make clients happy. It's our busiest time and have other people taxes to do." So we just give false timelines, lie, and then put aside others taxes who've been there already to do easier ones instead of finishing what you started? Maybe take less on and give realistic deadlines. Allison said she talked to our tax professional who said she would get them done that night. She called my husband that evening with an issue I needed to answer, she said she would pick up the phone (they were not close to be closed for the night), I called back immediately within 3 minutes and got sent to voicemail. Left a voicemail and called back several more times before they closed with no answer. The next day we gave them until the afternoon, no call back. We called the store and Allison still gave us the "we have other people's taxes to do" and such. We demanded our taxes to be picked up for us to take them elsewhere. We showed up to get them. As soon as we told the receptionist our name she threw her hands up while talking to the "manager" that "this is the one I was talking about, you can deal with it" in that same snarky attitude while rolling her eyes and shaking her head. While we waited Allison claimed she didn't know anything and we hadn't talked to her on the phone, even though when she answers the phone she gave her name on each occasion we called. Still with an attitude. No other clients were in that office. I asked for the owner information or whatever number I needed to make a complaint and no one, not the receptionist nor the manager, could give me a name or phone number to call. Still everyone whispered and had an attitude like it was horrible we were promised a timeframe and still had no phone calls returned or given to us or even our taxes done. We would've been okay with the few extensions we had if they were done, but still was not done and they were trying to continue to drag it out. We talked with the manager who was monotoned and seemed like we were a waste of her time that we were there. Had no other options on getting our taxes done that we're reasonable. The options were to have another person do them and we start over again, so to sit down for another few hours with possibly the same outcome, or to have one of the higher people do it but he's there only in Tuesday's and Thursdays so you'll have to wait and start over with him again. Those are not acceptable. We said if they could cut the fees due to the issues and attitudes maybe we would stay but still that was not an option. We've used H&R Block for years, even when we were in the military in different states....never had an experience like this one at this location in Wake Forest, NC. When we were given deadlines they were correct and had no issues for all of our other returns. Unacceptable customer service on many levels. My mother was a receptionist and then Quality Control and tax prep for H&R Block years ago and also agreed this is not how everything should've been handled. I was able to contact corporate to file a complaint and they are trying to resolve it. But I will never come back to this location.