We moved to Chapel Hill in the fall of 2025 from Florida. As a result, we had many changes to make…read morewith our insurance policies and instruments. Fortunately, we selected Pam Herndon's State Farm office and we met MacKenzie Mullins who has advised us on SO MANY fronts. In 40+ years as State Farm clients in different locations across the country, the Principal of the State Farm office has never arranged to personally review our policy coverage with us. Pam Hernon did! We are grateful for the guidance, insights and recommendations we have received from Mackenzie and Pam Herndon's capable office staff!

Wayne was very helpful navigating our tricky situation. He always responds quickly and with helpful…read moreinformation. A pleasure to work with.

Needed to get a new policy for my sister's townhouse. Called Mike Embree agency, spoke to Heather,…read moreand she had everything quoted, paperwork completed, and coverage approved to be effective on the desired date. This was done almost immediately. She was very knowledgeable and extremely efficient, a genuine pleasure to contact for business. Hardy V

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

I was a client here for years, like the other reviewer said,they don't seem to care to do anything…read morethat requires work...but they will take a payment...and overcharge..but won't correct the error. I would never in life use these people or recommend them to friend or enemy. totally clueless when they tell you your rate doubled because of interest rates...that's soo telling lol. I switched companies and got a lower rate by 20 bucks..not only were they high BUT useless...imagine that...where is Jake from state farm when you need him..what a joke...I'm more than glad I left...

Matt Phillips has covered our properties for over 25 years. Home's cars and rentals. He has also…read morecovered some commercial properties that I manage. He has gone over and above what I would expect any agent to do. I would highly recommend him.

Direct Auto Insurance (Integon Insurance) I have been with…read morethem for many years. I was hit by an Uninsured, Unlicensed Motorist with fictitious tags, and several pending and outstanding warrants and charges (traffic violations) against him. He hit my small car with a jeep and smashed it up; I spanned around 360. It's undrivable and currently in storage collecting fees. I'm doing this review because I have been paying for Uninsured Motorist Coverage for such a time as this. Direct Auto (Integon Insurance) is delaying in paying for my car to be repaired or replaced. The officer said the other driver should not have even been driving. I am really hurt and disappointed that my insurance company that is supposed to have me covered, does not. I thought I was going to die in that crash. That's how bad it was. My car was just paid off, now it's sitting in a junk yard, smashed up and undrivable. I don't know what else to do. I have contacted the General Insurance Co. I have an attorney working with me, but they say the insurance workers are rude and unprofessional. I don't know what else to say about Direct Auto Insurance or whatever name they are going by now, except BEWARE. We pay so much for insurance to have peace of mind, for if something like this happens, we are covered and protected. But instead, we are left alone, almost in tears, trying to figure things out for ourselves. No one ask to be in this situation, but here we are. Hopefully, Direct Auto (Integon) will reconsider and review the information sent to them; and take care of their own. (I will be fine if they reimburse me for the years of Uninsured Coverage that was paid) :) Well, Thank God I'm still alive. Be Bless.

Got two different quotes for the same thing from this office, with two different agents coming up…read morewith different rates. a week later I'm still waiting for them to respond to explain. Obviously, I moved on to another company if they can't even sell their own insurance, how are they going to even handle a claim?

I'm frankly stunned by how professional Lavonda was given that I needed a policy for about ten…read moredays. Lavonda had a funeral to attend but she still found time to write a policy for me. And when I told her it was only going to be for about a week, she didn't give me any attitude. She treated me like I was a lifelong customer. I don't live in North Carolina but if I ever move there and buy a house, there is no one else I would even consider doing business with. Thank you, Miss L!

Working with triangle insurance alliance was the easiest transaction I've ever had with an…read moreinsurance company. Troy was able to quote me a rate lower on auto and mortgage insurance than any other company. I transferred all my insurance to him and he took care of everything, including canceling my previous insurance. Amazing customer service and rates!!

Every Time I have called Kevin Cooke's office I have always had prompt and courteous service.read more

Kevin and his associate Ruth are timely in their responses to my inquiries and I feel secure in…read moretheir professionalism and knowledge. All of my insurance is with State Farm - they are a trustworthy company.

We have been clients of Geoff for over a decade. He had always been prompt with his communication,…read moreexplaining details of our policy, suggesting appropriate coverage and is a genuinely nice guy!

My family and I have been customers of Bowen Agency for the last four years. We could not be more…read moredelighted with the service and coverage we have received (auto, home, and umbrella policies). We're extremely busy and yet Geoff has been able to communicate with us efficiently and seamlessly to implement our wishes. I also am a big fan of Erie's coverage (used the roadside assistance several times and was impressed) and I like the online portal. This is a great small business and I'm happy to be a customer.

This company is awful. If you are hit by one of their drivers and you file for your legally-granted…read moreright to a Diminished Value claim, they will do whatever they can to avoid paying out. In my case, they tried to claim that I was ineligible for a Diminished Value claim because my car was in another accident (also not at fault for it) two months later and they hadn't had a chance to review the repairs to ensure they were done properly. This is inconsistent with NC law. I filed a Department of Insurance complaint on them, which is what I recommend everyone who has an issue with this agency does, and they replied by dodging the issue, and never once admitting negligence, fault, or apologizing in any way. They are a sneaky, deceptive company, and if you have the misfortune of being hit by one of their insured drivers, you will spend a ridiculous amount of time, energy, and money battling with them. If you have issues with them, file a Department of Insurance claim online and a complaint with the consumer division of the NCDOJ. Companies like Farm Bureau get away with misleading consumers and denying their right to claims and reviews. It's time for that to stop. Also, don't have any conversations with them by phone. Do it all in writing or email so you have the paper trail. They are sneaky.

Worst Homeowner's Policy and customer service.. when you have a water leak and are in absolute…read morehell, you need a company and agent you can depend on. Farm Bureau did the exact opposite.. making things even worse and nickeling and diming me at every turn. RUN!! WORST homeowners insurance ever:(

I went to this agency for my car insurance, and the agents were very rude. I spoke with Jordan…read moreDavis and they did not provide good service what so ever. I would recommend another insurance agency if you are looking for agents that care about their clients.

From the owner: We know All About Insurance so you don't have to.read more