Deirdre Rushin of North Carolina Mutual has been helping me get a variety of insurance policies…read moreover the past six months, and she has been amazingly responsive, thorough, and helpful. Not only that, but she was able to shop around and find better rates than our previous agent at State Farm. Deirdre has been able to tackle everything from personal (auto, renters, homeowners) to business (general liability, liquor, commercial auto, umbrella, property, and business interruption); the only one she hasn't been able to get so far is workers' compensation insurance.

Needed to get a new policy for my sister's townhouse. Called Mike Embree agency, spoke to Heather,…read moreand she had everything quoted, paperwork completed, and coverage approved to be effective on the desired date. This was done almost immediately. She was very knowledgeable and extremely efficient, a genuine pleasure to contact for business. Hardy V

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

We have worked with Joan Humphries and McClintock Insurance for several years. My husband first…read moregot the quote and I was amazed at the savings. Since acquiring home and car insurance through the agency, Joan has constantly been our first "go to" for any questions and comparisons. I expect she has decades of experience and can not only answer the questions, but explain how or why. Every year she patiently reviews the policies and my inquiries. She recommends updates (add/delete) based on our needs and changes in the industry. When we call the office, we do not get a robot machine. Someone answers! The service is top notch and the staff are always on her toes! TY Joan and McClintock for a job well dome!

Direct Auto Insurance (Integon Insurance) I have been with…read morethem for many years. I was hit by an Uninsured, Unlicensed Motorist with fictitious tags, and several pending and outstanding warrants and charges (traffic violations) against him. He hit my small car with a jeep and smashed it up; I spanned around 360. It's undrivable and currently in storage collecting fees. I'm doing this review because I have been paying for Uninsured Motorist Coverage for such a time as this. Direct Auto (Integon Insurance) is delaying in paying for my car to be repaired or replaced. The officer said the other driver should not have even been driving. I am really hurt and disappointed that my insurance company that is supposed to have me covered, does not. I thought I was going to die in that crash. That's how bad it was. My car was just paid off, now it's sitting in a junk yard, smashed up and undrivable. I don't know what else to do. I have contacted the General Insurance Co. I have an attorney working with me, but they say the insurance workers are rude and unprofessional. I don't know what else to say about Direct Auto Insurance or whatever name they are going by now, except BEWARE. We pay so much for insurance to have peace of mind, for if something like this happens, we are covered and protected. But instead, we are left alone, almost in tears, trying to figure things out for ourselves. No one ask to be in this situation, but here we are. Hopefully, Direct Auto (Integon) will reconsider and review the information sent to them; and take care of their own. (I will be fine if they reimburse me for the years of Uninsured Coverage that was paid) :) Well, Thank God I'm still alive. Be Bless.

James has been absolutely awesome to work with. He's been both informative and pleasant to get…read morequotes and complete our transfer from another insurance provider. The whole "like a good neighbor" motto really seems to ring true here.

I was comparing auto and home insurance rates through several companies and found State Farm is the…read morebest company to work with. Connor helped me understand the terms in my coverage. He was great to work with. Thank you Connor!

Nothing has changed since the last bad reviews. They never return calls after they have you as a…read morecustomer.

It looks like nothing has changed at this office. If I could give a lower rating I would. I'm in…read morethe middle of buying a house and need to contact them about homeowner's insurance. I've left extensive messages because they never ever pick up the phone, yet not one message has been returned. The only way to deal with them is to take a day off work, go to their office, and stand there in front of them until they acknowledge you. They consistently never answer the phone. They consistently never return calls/messages. This office should be shut down.

Emmanuel will promise things verbally over the phone, but when you request those items in writing,…read morehe can "no longer assist." Yeah, that tells me that he cannot back up what he tells a potential client!

I had a very frustrating experience with this State Farm agency and would not recommend them based…read moreon my experience. Initially, I was given a quote that was significantly lower than the premium I was ultimately offered. After spending time providing information and moving forward with the process, the final price was much higher than expected. The bigger issue was the cancellation and refund process. My payment was charged on May 23, and before the policy's effective date I contacted the agency and requested that the policy be canceled. I was told the cancellation would be processed. However, more than 20 days later, I still have not received my refund. In addition, my mortgage escrow account was charged for homeowners insurance approximately 10 days after I had already canceled the policy. Despite multiple calls and follow-ups, I am still waiting for the refund and a clear explanation of what happened. The staff was polite when I spoke with them, but the overall experience has been disappointing due to the inaccurate quote, delays in processing the cancellation, lack of proactive communication, and the ongoing refund issue. Customers should be able to trust that cancellations and refunds will be handled promptly and accurately. I hope this agency improves its communication, billing practices, and customer service so that others do not have a similar experience.

I have had insurance with this agency about 20 years and they have always been on point with…read moreservice and help. Thanks guys

I strongly disagree with the only other review posted so far. I've been a client for almost a…read moreyear, now, and have had nothing but positive experiences so far. Very friendly. Beyond professional. Attractive, well kept offices. Helpful. Originally, my husband & I asked the agency for help with our auto and home-owner's insurance. Since then, we've moved our business insurance to Allstate, also. Honestly, the prior review seems, well, "biased" would be a tactful way of saying it.

Very unprofessional, ghetto look elsewhere ppl...They need to train staff to be more…read moreprofessional....