Great experience at this office. Optometrist was very detailed in explaining his findings & my…read moreoptions for glasses . Did not try to upsell me but gave me suggestions for my needs . Very professional along with the nice lady in the front office area . Had my prescription glasses ready in a few days !

Unfortunately, I won't be returning. I did like this little shop, but they didn't ASK me what I…read morewanted and grossly overcharged me. In any type of retail, especially if medically related like your eyesight/vision, customers should be provided all options for any type of lenses and the beauty of being the one paying is that THEY get to decide what to buy and how much they want to spend. That ability was taken away from me here. My prescription is very very minimal. I've had corrective eye surgeries so I don't need much at all. I picked out a pair of frames that I liked and told the person to go ahead and place my order. I had to come back in to get measured and she said they'll call me when the glasses area ready. I didn't realize until pickup that somehow, for this very simple and very minimal prescription that the glasses were $300-$400!! Say, what??? I was like ok... I paid it and I said I'm going to be checking with my insurance because this isn't right. There's no way for what I was getting it should cost me that much. I also asked for a more detail receipt, not just an amount, but give details on what exactly I was charged. Well, what I found out in the emailed detailed documentation that the person who works there who took my order decided for herself that I was going to buy the MOST expensive lenses possible. I am very upset she did that and never ASKED me what I, the person paying, wanted to buy. She never gave me any options. She never explained anything. I mean, that's your job is to lay out and describe to me what my purchase options are. She just went ahead and ordered the most expensive thing on my behalf. I didn't think of it during the purchase process (why isn't she showing & explaining lens options...) because that part is their job #1 and #2, I haven't purchased glasses in a really really long time due to my corrective eye surgeries. I didn't even think of what she was *not* doing correctly. So, I called and has this discussion and I needed some of this money back. No way am I paying almost $400 for glasses that barely have any prescription to them, thus I will barely even need/use. I liked the frames so I wanted to keep them and she offered getting the lenses remade. And I'm feeling like, I don't know that I want to do business with them again. So that wasn't my preference given what just happened, how nothing was explained and I was just charged without my consent. Next I said what if I just return the lenses and she said she would refund me. So, that's what I ended up doing. To me it's really ridiculous that she couldn't refund me the difference for the less expensive lenses and allow me to keep the lenses already manufactured and in the frame. -- THAT would have been the ideal response. -- THAT would have saved losing me as a customer for life. So, now we are just going to fully waste the most expensive, perfectly good lenses, sized only for my frames, and with my own prescription for absolutely nothing? Great. How stupid. She is the one who grossly messed up and she should have allowed me to keep those lenses for her mistake instead of being so wasteful. I'm out.

Amazing service! Simone went the extra mile to help me in an emergency. Highly recommend!read more

Need to have your eyes checked? Don't go to Optical…read moreMasters. Don't go to America's Best. Don't go to Replace A Lens or even UC Health. Go here. This is the Only optical shop that measured my PD (Pupil distance). Dr. Gilbert was the only one that thought it was important enough to create an accuate prescription. And it worked! Further, there are no attempts to coerce you to buy additional services, etc. They give you a quote and honor it. I appreciate that considering so many businesses try to upsell customers.

Outstanding service, huge selection of quality and contemporary eyewear. Woman owned business!read more

Came over to this location after they moved from their other store on Evans in DU. Great selection,…read moreknowledgeable staff and updated technology to help get your prescription right the first time. Ordered regular glasses and sunglasses. So excited to receive them after finding the perfect frames. Glad that I can see...near and far :)

I researched online lens replacements and it was down to this one and another company. The pricing…read morewas pretty similar but I chose them b/c they say they are a family business and they are closer to me so I figured shipping would be faster. I had them do 4 pairs of progressives, one of which was a a computer distance. They are all perfect! I guess I'll never know if I actually got the lenses and coatings I paid for, but they are exactly the the right prescription, with no weirdness, lightweight, and the transition is working, as expected. The turnaround was pretty quick, and they were nicely packed up when I opened them up. They had a question about my order and called to go over it with me. I am totally pleased with this experience and would do it again!

Great business with great people ! ! Did a great job and got things done quicker than I could…read morehave imagined !

Have been going here for five years and really like the doctors and staff here…read more Doctors are very knowledgeable and so very, very helpful and kind. My eyes have never felt better to be honest. The staff know how to order a year supply of lenses- always with a rebate code through the lens company and always get you the best deal when dealing with insurance. Whether you get Dr.Jones or Dr. Puzzo- I've seen both- your eyes are in great hands lol.

Absolutely unacceptable experience. I came in for a standard eye exam and was shocked to be refused…read moreservice simply because I declined extra tests using overpriced machines that I had already completed less than a year ago. I made it clear I only wanted a basic eye exam, but they wouldn't proceed unless I agreed to unnecessary add-ons -- which is unethical and disappointing. What's worse, when my daughter had her first eye exam there (and we agreed to the extra testing since it was her first visit), we were later shown eyeglass frames priced at $398 -- frames I found online for $115. When I brought this up, their attitude completely changed. Instead of acknowledging the discrepancy, they acted defensive and dismissive. It's clear they're taking advantage of patients by upselling outdated frames at ridiculous markups. This place is preying on innocent customers, and their shady, money-hungry practices are nothing short of a scam. Shame on the director and the team for treating patients this way. The people of Smoky Hill deserve better, and I'll be sharing my experience on every platform possible -- including Nextdoor -- to warn others. Avoid this place at all costs

They helped me out right away to get an eye exam and sample lenses to help me find the right kind…read more Thank you!

Awesome!!! Very friendly people, easy location, lots of frames to choose from. Accepts medicaid.....read more

This is an awesome optometry office! It's well lit inside and the staff are all super helpful. I…read morehad my exam done by Dr. Killian, who is an absolute sweetheart. Would highly recommend! They also have a decent selection of frames to choose from.

I got promised a zero dollar copay for an eye problem visit and was billed 78 dollars. When I tried…read moreto call and ask the why behind this the staff was completely rude, had no patience and zero answers. I spend lots of money here on glasses and contacts and will say I will never spend a dime here again. Extremely rude lady (possibly Alexandra?). The other staff tried to be kind but she was honestly the rudest persons I've ever spoke to. If the business wants customers I would remove her.

Everyone was exceptionally friendly and I was brought back promptly after checking in. I actually…read morescheduled the wrong type of appointment online but the front desk was more than happy to accommodate to my needs and changed the appointment type on the fly so I could still be seen that day. Dr. Hessler listened to my concerns and diagnosed me with a stye and prescribed me antibiotics. He was very personable but also professional and I would recommend him to any of my friends or family. Thank you to the whole team!

Been going there for 3 or 4 years now but will not be going back. The service is fine, some staff…read morehave been better then others. My issue is with the poor products that they sell and then take no responsibility for. I have bought two new pairs of glasses from them now and the lenses are crap and bubble up and start to get blurry. With the first pair, I brought them in and the staffer acted like I didnt know how to clean glasses and accused me of wiping them on my clothes that caused the bubble. That is not the case; i have had glasses most of my life and know how to care for them. I actually use the cleaner and cloth they provide. The lenses are crap -- with spending that much money I expect them to last longer than a year or two. Never had this issue before.

Dr. Brenner has been providing my vision care for over 10 years. Her eye examinations are very…read morethorough and give me great confidence that her eye glass prescriptions and guidance are precise and accurate. The entire team at the H&B vision Center are friendly, caring and professional.

I used to recommend this practice to everyone with eyeballs.... Then there have been a change in…read moretheir providers and both my husband and I got prescriptions that were wrong- not made wrong but written either too strong or too weak or not where the transition should have been in the lens. Rescheduling the visit to have the prescription corrected ended up costing us an additional copay based on the time it took for us to get back in. What a headache to finally get something we needed the first time. Do not recommend

Absolutely brilliant experience from the moment I scheduled until the moment I walked out of there!…read moreThey were very communicative before my appointment, the man who answered the phone was patience, kind and helpful. When I arrived I believe it was the same man, and he was equally as nice and helpful in person. The tech who did all the tests/images on my eyes was kind and helpful as well! He explained everything he was doing and why he was doing it in a way I could understand. He made sure all of my worries or concerns were addressed as well. The doctor, Megan Callahan, was probably the kindest doctor I've met in my life. She really cares about her patients! She also explained everything in great detail and made sure I understood my eye health and that I didn't walk out of the exam room with any questions unanswered. I had a case where I was given a wrong script by a big chain office upon moving to Denver, and it was causing me great head and eye pain. She was able to show me the difference between my original script, the wrong one, and my new correct one. And WOW! I am so glad she showed me as it really gave me a better understanding and so much peace of mind. Then I was taken out to try on some frames (they offered to put lenses in the ones I already had and did NOT pressure me at all to purchase anything extra from them) but I found some I love and they did a great bundle with the frames and lenses. All in all I had the best experience I could have hoped to have today! I will be a lifelong patient at this office. Lastly, this office is BEAUTIFUL. The decor is lovely, comforting and still professional. It was spotless clean! The room you pick out glasses in was so comfy and organized. If I could give 100 star rating I would!!

My first time here and had a great appointment and interactions with the staff. They have been very…read moregood about helping me find the best contacts even though it's a struggle. Old eyes But then I reached out for them to order me contacts with my insurance and never heard back and now the contact store is having an issue getting in touch with them to verify my prescription, which I really need.