Amended:
I've now included Ben's original post, which he…read moretook down after I provided proof he had lied. Because I left a review of my experience as a customer, (which is the prerogative of any customer), Ben is now slandering me and threatening me legally and financially. This is retaliatory and unprofessional.
I've attached a photo substantiating that Ben is either confused or intentionally lying: He claims I posted my review and then e-mailed him demanding money. I did no such thing. I finally got the courage to stand up for myself despite numerous threats of legal action if I did so from Ben, (it's taken me a year to address this due to his threats and how unsafe he has made me feel). I hoped I wouldn't hear from Ben. Almost immediately Ben e -mailed me demanding payment and threatening me again. That e-mail is now included for reference. This serves as proof that Ben's statement below is completely untrue, (as is everything he has written here and elsewhere). My last e-mail is dated 7/2025. I was not, and have not been treated with respect or kindness since the moment I advocated for myself in the face of unfair, exploitive, & harmful treatment.
Today I was notified of a response on this post. Ben, the Owner & Operator of this business, is continuing to threaten me for advocating for myself and a fair resolution and has escalated this matter repeatedly. Every single piece of information he shared below is a lie, as well as libel and slander. Ben's response truly speaks for itself, as this is how he treats his customers. I will simply let the law protect me here, as it will. Cascade Moving & Logistics is responsible for the most difficult, upsetting move I've ever had: They left the job undone both at the original location, new location, and storage units where the move was to be completed. After I disclosed multiple disabilities, they discriminated against me, refusing to make standard ADA communication accomodations such as speaking by phone. They broke an item valued at $1,200, refusing to credit it, and they cost me my deposit due to all of this, as they did not have the move completed in the agreed upon timeframe. The fallout from the toll of this move was a harrowing loss emotionally, physically, mentally, and financially, (totaling a loss of more than $6,000 in total). The worst part of the whole experience was the rampant gaslighting and predatory behavior: They repeatedly lied both verbally and in writing about these occurrences to save face and to avoid having to reimburse me. Lastly, they are just unkind, disreputable, and dishonest. I discourage anyone from working with or hiring this company, and this applies especially to alter-abled members of the community. I don't want them to hurt anyone else this way! They even went so far as to threaten me legally so I wouldn't leave a review. I hope they do better in the future.
