I went here for a ~month. I want to say the chiropractor, Dr. Button, was great! I let them know ahead of time I get migraines and it can make unsafe to drive/transit to appointments. I was told as long as I reschedule an appointment, I would not be charged a $50 dollar canceled appointment fee. Considering I have no control over my migraines and when they decide to come, I was hoping they would stick to this policy.
I got a migraine and attempted to call to reschedule. The office staff puts me on with the chiropractor, but they don't manage to reschedule the appointment. Given I did my due diligence, I would think I would not be charged. Think again!
My real issue with this place is I attempted to call and remedy this issue at least a dozen times. 2x an office staff said they would get back to me and never did. I left multiple voicemails that were never returned. Eventually I noticed that they would not answer my phone calls. I was immediately sent to voicemail. I even had a friend call and they immediately answered for her. Nothing about my calls or voicemails were aggressive or harassing, I just wanted to figure this out so I could book future appointments without it being an issue. I never did make another because they simply didn't. This is extremely unprofessional and part of being a medical office is dealing with billing. As someone with a chronic illness, just another medical establishment that let me down unfortunately.
Again, Dr. Button, you rock!!! Office staff please return calls and do not ignore your own patients :( read more