BEWARE!!!! Three rescheduled deliveries by PRIMO in a row. Three no-shows in a row. Not sure why or how this place is in business. As I told customer service why not move my delivery to the beginning of the day instead of the end of the day? I guess that is logical but they do not work that way. I fired this company a few years ago and decided to give them another chance. read more

My original delivery (1st time) was changed in my account without notice to a weekend date with no time specified and no way of contacting you during weekend. Its 4 pm on 15th and I still have no clue if they are going to deliver my order or not! I am not sure why Costco with their reputation promotes this unprofessional business! (Why zero star is not possible?) read more

I've been drinking this water since 1985...and delivery has never been so bad. They really need to not have an automated service if they don't have anyone to deliver. read more

Wish I'd reviewed this company prior to signing up for deliveries. I'm experiencing the same issues as most others on this thread: delivery keeps getting rescheduled and it takes for-freaking-ever to get a Customer Rep on the phone. Automated message states that it'd take about 15 minutes for a rep, and I'd been waiting 25+ minutes. Terrible Customer Service and just an all-around negative experience so far with this company. I haven't even received my 1st water and equipment delivery! Very disappointed. read more

Nearly impossible to receive a live person to talk with without waiting for up to 30 minutes plus. The recording did offer to press 1 to save your place in line. On doing so I received an immediate call back to ask about rating their service via a pre-recorded message. I do not want their app. I do not want to register on line. I want service from a human being who can help what I need from them. ( 10 minutes later) Found another number online. Almost immediate live person service from a very helpful gentleman. All queries handled within minutes. Thank you so much. read more

Worst company to do business with ever. More then 60% of deliveries of the past 6 months got missed. Empty bottle often stand outside for a month or longer as they don't bother to stop by. The last 3 deliveries were again no-shows. No warning, no communications, no real support. Phone service is utterly useless. I have to agree with many reviewers that this feels borderline like a scam. No business can be run like that. We will definitely cancel the service. read more

Alhambra brought my Mother a rental water cooler full of cockroachess. They are also the most iundependale water service her scheduled 2 week deliveries are consistently missed. They are very unreliable and when you call to speak to customer service guaranteed you will be on hold for a minimum of 40 minutes. THEY ARE VERY UNDEPENDABLE AND COCKROACH INFESTED COOLERS I DON'T UNDERSTAND WHY THERE STILL IN BUSINESS. DONT ORDER FROM ALHAMBRA YOU WILL BE SORRY I GUARANTEE IT. read more

Alhambra Water - Waiting for empty bottles to be picked up. Also Waiting for water the have missed 3 deliveries again. - Water Delivery Near Me

Wish I could give less than 1 star. Worst Company our business has ever done business with. They charge you $4.00 to send you an invoice for a $7.99 bottle of water. When they email it to you it goes to your junk file and then they charge you $10.00 late charge... again on a $7.99 bottle of water. When I called to pay the bill to the "collection agent" she screamed at me and hung up while I was trying to explain what had happened. Never again will I ever get water from them for ANY business that I manage. I have never been treated so rudely by Shelby Jones the Recovery Specialist read more

I wish I had taken the time to read all these reviews before setting up the service. They deliver what they want, when they want to. They don´t look at what you order and just choose what to leave you and whatever day it works for them. Tried actually getting customer service and its just generic responses of we hope to be able to do better in the future. Now trying to cancel and not able to get a hold of anyone, what happened to the quick easy service when getting the. equipment read more

What a JOKE. My husband has had an account since 1975 but lately, seems the delivery guy can't seem to put in our gate code, deliver 4 - 5 gallon bottles, 4 cases bottled water (our usual delivered order added on their card) and has failed for 2 months. Last Friday, I spent over 1 hour waiting for someone to answer their phone. The gal made excuses, no apology, rather arrogant. So with her, I made sure to have our order delivered today to our door and complete. Just went out and found a single 5 gallon bottle in front of our gate on the street. We've had 6 empty bottles at the bottom of our stairs for 2 months. I'm on hold right now and have been 25 minutes so far. They have TERRIBLE SERVICE, and terrible customer service. And they are obviously hiring drivers who can't follow directions or read. Looks like we're going to need recommendations for water companies that are reliable and have better customer service. Someone mentioned Costco. Is that really good?? UPDATE: Still on hold... check out picture... UPDATE: Jose, I finally talked to an agent, Clara. She reached out to the branch responsible for our delivery. The manager was supposed to call my husband yesterday, but didn't. Another fail?? You can look up our name (Sonntag) and find him. Please call him today and set this right. I will be sure to update this tomorrow to tell everyone how it goes. read more

Alhambra Water - Water Delivery Near Me

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Dear Alhambra, I'd like to talk to you about your business model. You are a water delivery company. You deliver water. There are two parts to your business: the water and the delivery of that water. First, the water. It's nice. It's tasty. It's refreshing. Second, the delivery of that water. This, along with all your ridiculous fees, is where you lost me as a customer. I understand that everything has gotten more expensive but you cannot keep squeezing the customers to maintain your level of profits. You charge a delivery fee, which has gone up. You charge a surcharge to the delivery fee. Your charges for a paper bill just went from $4.00 a month to $5.00 a month. And now you want to charge a fee for paying with a credit card. For all the extra charges, I'm still getting missed deliveries, leaking bottles, and drivers who can't follow directions left on the bottles. When I call to express my dissatisfaction, I'm told you can make the delivery fees just go away. Really? I've been a customer for 25 years and just now you are letting me know I don't have to pay delivery fees? Sorry. Too late. Going to give someone else my business. read more

Been using them for years. Hate these people. They always leave their empty bottles and sometimes we have to keep them around for months before they will pick them up. read more

Since it became primo, the company has been affected with customer service. It's been going on continuously with the deliveries. Recently I was supposed to get my delivery on the 14th as per their phone call, two days passed then I called to inquire about my delivery, they told me my delivery was changed for Friday. Today is Friday and still no delivery. I tried calling, they turned their phones off saying they were experiencing difficulties. How convenient to shut out their customers. read more

Alhambra Water - Phone transcription - Water Delivery Near Me

I am basically going to repeat what another customer wrote, because that's our exact experience as well. Add to that I work for a HUGE company and they have a ton of our accounts, yet they just don't seem to care at all....... AWFUL! This "company" regularly fails to deliver on the scheduled delivery day, and refuses to bother with sending an email (or any kind of notification) to identify that they can't make the delivery. If you subscribe to this service, you are rolling the dice on if you will get water in any given month. You may as well not waste the time to call their "support" system, as they can only promise you that it'll be there in a day or two, when in fact the agents promising that have no insight as to if it will happen. The people picking up the phone are fine, and if you want to hear someone apologize and make empty promises, they will fill that need. But if you want water, they can't help. I assume they are in a blind service center that has no real contact with the delivery system. Promises to have a manager contact you are the second tier of the empty promise/go away for a day package. Alhambra's inability to do the one thing they are in business to do (deliver water) is concerning. Their company policy is apparently to jerk customers around while hoping the customer will win the delivery lottery and shut up for a bit. It's worth noting that the Billing team has no problem whatsoever with charging for the rental of the dispenser, despite having no water to put in it. It's clear to me that they have no interest in their customer base and no intention of improving customer relations. They have over-taxed their infrastructure and have adopted the practice of ignoring the customer until someone (Anyone!) comes along and fixes it. read more

UPDATE: It just keeps getting worse. I canceled my account and I still haven't had my deposit returned. I reached out to the company yelp rep jose twice now. Crickets... I can't even use the website to see how much I'm owed. I'm at a loss trying to understand how this company is even in business. See screenshot. An absolute nightmare to deal with. It takes over an hour to talk to anyone and they will tell you whatever you want to hear just to end the call. Rest assured nothing will be resolved. Water will continue to pile up. Delivery dates will change without your knowledge or request. I accumulated so many bottles of water. After an hour on hold, they said they would pick them up. The driver comes and says they can't pick up full bottles of water. I attempted to skip orders so we can drink what we've accumulated and they drop off the water anyway. I set a note out with my empty water bottles asking for them to not drop off water. It doesn't matter, more water. In total, I've spent over 4 hours on hold with these poor people. It hasn't helped ever. If you call to open up a new account they answer immediately. Both are by design. read more

Alhambra Water - Where did you go Jose? - Water Delivery Near Me

When my service started I got my water no problem. Then as service went on I would get emails that may service date was coming up so I would put my empties out. Service day came and went and no water delivered. Had to call the main number to which they gave me a different service date. Next device date received email day before but no water on service date. Once again had to call and requested a call from district manager. Never got water or call. I was informed I would have to wait for next service date. I called back and water was delivered sooner. Next service date I got an email and put 6 empties out. Only got credit for 5 and only 1 bottle of water left. Called again and was told my next service date was the following week. She could not do anything but put in complaint and reach out to district manager again. So no water no callback. This service is more work than it's worth!!! read more

They claim you can manage your account online, what a joke. The billing is always messed up/wrong can't get through to get help. On hold forever to try cancel service, no place to cancel auto pay etc. I got through only to be told I have to be transferred to an account specialist to cancel and still on hold. The only thing positive I can say is our delivery guy is the best! read more

Has nothing to do with water quality. It's the delivery. The driver parks in front of our office for a minute then leaves without even getting out of truck. Later that day I will get an email saying water was delivered. It's so annoying!! read more

0 stars for delivery. Less than 0 if I could. They have stopped delivering water. Missing all deliveries scheduled for the last 2 months! Customer Service is very nice but unfortunately they have been unable to get the local office to deliver. Great water, if you can get it. read more

Absolutely HORRIBLE SERVICE!!! My son had the service he moved out , he said they are kinda janky but you should get an account instead of buying bottled water all the time. I decided to call in hopes that maybe he just had a bad experience and mine may not be the same. WRONG! My water and dispenser came on the day of 1st delivery on 6/7 ..... however the dispenser arrived damaged. They sent and charged me for a 24 pack of bottled water , I DID NOT ORDER ! Why would I need that if I have 2 , 5 gallon water bottles ? I sent photos and explained I didn't want to be held responsible or liable for a damaged dispenser. First day they told me okay we will get someone out there to replace it leave the damaged one outside. They never came that was 6/10 I called to verify at 3pm and the gentleman says yes they are coming . He told me he would call the driver and let him know , he would call me when he was on his way. 5 pm came no dispenser. I was told they missed the delivery and they are short staffed at my branch. They then told me it would come the following day 6/11 Never came. I called the next day , they said oh they missed a second delivery and they would come on 6/14 placed the dispenser back outside ....guess what ? They never came. I called twice on 6/14 they said they would come 6/16 I even saw it on my online account it was out for delivery. Came home my damaged dispenser is still outside with no replacement. I have two 5 gallon water bottles I can't use. I now show I have the delivery dates for waters . This is INSANE!! ! I've never had this bad of customer service . After 12 phone calls and being left on hold 3 times for 30 minutes and once 50 minutes. I sent 8 emails. They never even returned my call . They send a response from an email. Asking you to call. I work FT just got promoted in my office , I don't have time to make calls trying to figure this out and have a 3 year old to attend too that packs a home water bottle fir school every day. This has been very disappointing. It's just wrong to treat customers like that ! It's rude and dishonest. I've been in customer service for 20 years with the state! I have the gray hair to prove it at a young 47 ! I would never ignore , lie, or keep telling a customer I have a resolution , if I don't honestly have one. I hope no one else has this experience. I have to keep lifting and placing that heavy dispenser in and out of my front door. read more

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If there is a zero star I will give it. Never choose this company for water service. Requested the close account pick up today. They DID NOT SHOW UP.Their time frame is 8am-5pm which means u need to stay at home and wait for them for the WHOLE day because the equipment needs to be picked up too. I requested PTO for them and they did not show up. They have the history of missing scheduled delivery so I called twice before the pick up day and confirmed with their customer service on date. The website also shows the service scheduled for today so they both not trustable. Now I need to reschedule another pick up and need to take another day off for this crap. Just avoid this water company. I had really bad experience with them beside today... read more

I wished I read all these reviews first before signing up with this company. The quality of the water is not the problem. It is the delivery service for me and the customer service as well because yesterday, I specifically requested to be called first bed the delivery because I would like the delivery guy to take it upstairs because my husband and I couldn't carry heavy loads anymore. I was told by the customer service that she will put a note for the delivery person; however, when I checked my front porch today, all six bottles (5gallons each) were there. No call and no knocking of the door. I am so mad and disappointed with their service. read more

Still to this day they have not returned my deposits just a bunch of lies from top to. Bottom of the chain

Not sure if its an intentional scam or not but they will literally over deliver water and then assume you want "replenish" plan and charge you for the extra bottles the next month. I was basically being billed for 3-4 bottles a month when I only wanted 2. Had to call them and they did not offer a refund just offered a "pause" on the next month for extra water I never wanted. This was an error on their part as I have the plan set to a "static" 2 bottles a month and NOT "replenish" read more

If I could give NEGATIVE stars I would, the first couple of months everything was great. Water delivered on time, but then it went down hill rapidly. Constant missed deliveries, then missed Rescheduled deliveries, then missed Extra Deliveries. They usually email you that they will miss the upcoming deliveries but that stopped months ago. Every week calling and trying to get water. Sometimes the app will change on its own, saying you will have an upcoming delivery for 6 bottles then the morning of the delivery you go and check and the amount of bottles is 0! lol it's so ridiculous. I'm constantly calling customer service, constant emails and no help. I'm supposed to get deliveries every two weeks. I haven't had a delivery since NOVEMBER 18,2023 and it's now January 21, 2024. I get the usual OH they don't have enough drivers? What kind of crap is that? lol I will be cancelling service and going to another source. Please DO NOT waste your time and find another water delivery service! I told them to come and get their water bottles that have been sitting outside for months, horrible service! read more

Been waiting for water for over a month since November 15th. Havent received water called 3x and eveytime they insured that it would be delivered he next business day, and every time it was a lie! Stay away from these scammers you call and they give you a BS answer to get you off the phone and then you don't receive said water delivery and you call again for then to give you another BS answer! What a joke of a company Customers Please look for another water delivery company because this ain't it.you'll be waiting for water that will never come but they will be sure to bill you! All these 1 star review OMG there is something seriously wrong with your business Model horrible customer service and it shows. Smh read more

Do not get your services from this company. They are inefficient. I have not received my orders for a month. I have called their customer service multiple times but all they had to say is they have reached out to the branch manager/delivery driver about my orders but nothing really happened. Everytime I called they said they will make sure I will get my orders next time. But never did. I am closing my account with this water delivery services. Don't make the same mistake as I did. DO NOT avail their services. read more

Update: I have been contacted by Alhambra water immediately and the problem was resolved. read more

STAY AWAY FROM THIS COMPANY! No cancelation option on the website. I called and wrote to the customer service, then sent an email, but never got my account canceled. They kept delivering water and trying to charge me for it. When I asked them to stop and pick up the last deliveries they won't be willing to do so. I wasted an hour, going back and forth with their customer service. No reference number for a ticket, couldn't get in touch with their own supervisor after they asked me to wait till they get him on the phone. HORRIBLE COMPANY, HORRIBLE CUSTOMER CARE. read more

You order from Alhambra Water, they deliver 3 out of 10 items, and then they fraudulently charge you for 15 items!!! Like literally they charge you for items never made it to your door step. Their delivery people are also questionable.... and not clean!! This is one of the most very sketchy, unorganized, unprofessional businesses with some underrated employees who are rude and lie and cannot even talk or read well. Basically every time you are on the phone for over an hour waiting, you then talk to 2 to 3 people and they promise they will take care of your issues, then you call the next day or so, and yet there is no record of you having spoken to anyone before about nothing!! So you most likely have spoken to a ghost, or else which is all questionable, like very much so, very.... Also when you ask for a manager, you first get interrogated for over 15 minutes, you are being talked down to, and out of 50 requests, then you get "transferred", but then the call is so questionably dropped!, their managers are super lazy and less than competent who are never available! or when promised a call back, they never call back!!! or have spoken to only one who was the most arrogant rude person on the planet who also lied of a call back, because no one ever called. So to all consumers out there, "Beware", and good luck with this place, if you are out there to enjoy life, then forget this name and the business, as you are better off to go to many other places who would be most deserving to get your business and not to be ripped off, and avoid getting mocked and harassed and waste so much time over a simple water deliver!!!! read more

I've only had Alhambra since 1/19/21. 2/02/21 was the only decent service I got from this company. I kept getting charged but never got any water. I would call and try to find out where my water was and I'd get told I had to pay more after just paying through the app!!! I never got my water! They keep lying saying my water has been delivered when my husband stays home waiting on the water and nothing! This is not worth any kind of money rather than getting your own dispenser!! I'm canceling my services! read more

Same problems as other customers. Non-deliveries, polite and useless customer service, that "schedule" next delivery, but it never happens (don't waste your time calling them). Not informing about skip of delivery, just moving the date at their will. ... and it is not a cheap service. read more

Broken water dispenser been waiting months for a replacement.Every time I call they say they have nothing in stock. It is always an excuse. I never get my water delivered in time. read more

We've been using its service for two years. The experience can't be worse. 1. First it often skipped delivery or late delivery without notice! Several times we almost run out of water and they are not delivering as scheduled. 2. Website is quite hard to use, often I don't know how to change or edit the order. Can't you hire some professional web designers or engineers to make it better? 3. We are finally cancelling subscription this week. I called the customer service to cancel the service, and it almost like took forever to schedule it. The funny thing is now I finally cancelled the service, the website still shows the next delivery is Feb 1, yet another message shows they will pick up my equipment on Jan 22nd. :) Haven't experienced anything worse than this company's customer service! Ridiculously bad service and also quite expensive. I would rate -100 if I could. read more

Alhambra Water - Water Delivery Near Me

I gave them a 1 star because I had to if it was up to me, I would give them a -0. I was with Alhambra 6 years ago and experience horrible service. They would never give me exactly what I ordered. They gave me whatever they had or wanted not sure which one of them two it was. So, I changed services, then 2 years later my new service raised prices to I decided to try Alhambra once again I gave them a second chance. BIG MISTAKE!! They are horrible! They keep cancelling me and pushing my scheduled date further and further. After 2 months of pushing me back I left them once again. They even send me a bill for the rental of the dispenser when I hadn't used it because I didn't have any water delivered to me for 2 months. I am DONE with them. read more

Terrible customer service from Alhambra. Below is what I entered to Alhambra's "contact us" webpage. This pretty much sums up my experience: Disappointed customer service and delivery experience. I would like to express the only thing I receive (not my water order) and that is the terrible customer service experience. I was supposed to receive my water on the 19th of December. I got nothing. I checked the website and saw that the delivery date had changed to the 21st. I still got nothing. Then I checked the the website again and it said the 24th. Nothing again... I changed the date for the 31st and I called on the 29th to verify that I was going to receive my order. I was told that the order was escalated and the customer service rep was certain I was to receive my water on the 31st. It was until after 1pm on the 31st that I called your customer service and talked to a supervisor in which she said that the delivery would now be on January 4th. It was canceled and changed without my knowledge. The supervisor told me that I would receive a call back today to follow up. Nothing as usual... The lack of communication is honestly really disappointing. I hate that I receive this automated email saying my water delivery is today and yet nothing comes. I feel like it is a slap in the face that I pay for a service with no customer service values. I hope whoever reads this letter gets it to the head of operations and please learn from this. I look at it as my fault, I should have seen the dreadful Yelp reviews before starting service. In case you haven't seen it here is the link: https://www.yelp.com/biz/alhambra-water-vallejo-4?utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) I will be calling and canceling my service this weekend. Also I have empty bottles that need to be picked up. read more

Do not service this company. they are totally irresponsible and couldn't care less about their customers. We have been doing business with them for 12 years now. We have not had a water delivery for over 2 months now. So we decided to cancel our service and told them not to send any future billing statements. To date we have scheduled at least 4 appts for them to pick up their dispenser and empty bottles. Each appt was a no show no call. What type of customer service is that? After the last scheduled no show pick up we have informed them that their equipment will be discarded and not to send any further charges. We will be following up with the BBB as well as other sources to discredit this fraudulent company and hopefully shut them down! read more

New customer ... We ordered a initial delivery for April 1. A cooler and four 5 gallon bottles of water. On Friday, March 27 EIGHT 5 gallon bottles of water and TWO boxed coolers were dumped in front of our house. I saw the Alhambra truck as it was leaving. Immediately called the only phone number ... a 800 one. Talked to four customer service reps and a supervisor. They were basically useless. Told me they 'sent a email' to a supervisor. They are in Florida and I'm in California. There is NO local number to call. It is now Monday afternoon and I've heard nothing regarding back this issue. I've sent numerous emails to customer service. To top it off there is a charge pending on my credit card. The initial charge should of been around $20. There was a credit of $50 offered because we were new customers. We've been double charged and no $50 credit. I will be disputing the charge. I realize things are crazy right now but I feel like my hands are tied. No other choice but leave this review. I normally investigate a company before I give them my business but Alhambra has been around forever so I didn't even read reviews. Major mistake on my part. After seeing the reviews I realize this company has major issues. This is not how any company should do business. ****MARCH 31**** I've tried to reply to Debra H numerous times but keep getting a message say OOPS SOMETHING WENT WRONG. I am not comfortable leaving a phone number here but the delivery address was 4344 Sequoia Drive in Oakley. read more

I work for a hospital office set up with "weekly deliveries" from this company. We are supposed to get a water shipment every Wednesday. We have been missed every week without fail for the past 3-4 weeks! I call every day to set up a make up delivery and reach uncaring and inept telephone representatives who "escalate" the case and send emails to "the branch manager" but nothing ever comes from it. I have not once ever received a call from the branch manager or a follow up email/call on the countless escalations. The phone representatives can never guarantee a delivery, the make up deliveries are missed as well as our regularly scheduled ones. Our hospital staff is dealing with excessive thirst because this company cannot get their stuff together! This is unacceptable. We need some resolution on this issue ASAP. It feels like I'm stuck in Groundhog's day because I get the same responses from the telephone agents, "we are over-staffed, our water supply ran out, we will have to wait till next week." But never any actual solutions. I'm at a loss for words on how frustrating this is. read more

If I could write -10 stars I would!!!!!!! Never had such a horrible experience like with this company! I've called so many times asking them to pick up bottles and drop off new ones those bottles in the picture are standing there for weeks! I spoke with 2 different "customer service supervisor" between them a girl name Debbie which they PROMISED they will take care of it and call me back! NO CALL BACKS!NOTHING JUST HORRIBLE!! BE AWARE read more

Alhambra Water - Water Delivery Near Me