My name is Joanne Ingold AKA: Jovanka Krainovich. I had an issue with my purified water system so I called Rayne. Two gentlemen came out, clean and nicely dressed. One was Paulino and the other was David. They were so nice and respectable. Paulino was the main one and David was the one he was training. Paulino was so knowledgeable, I learned about purified drinking water and distilled water, it was so interesting to hear him telling me about the differences. They repaired the item that was broken and changed the filters. They left no mess behind, took the old filters. Took the no time at all and am enjoying my fresh purified water again. Thank you Rayne and of course Paulino and David who will be an excellent tech. I have been with Rayne since Rayne took over US Soft Water. And a big thank you to Linda!!!!!!!!!!! read more

I was unhappy with my former service and called Rayne Water and Don was so helpful in explaining their system and the cost was more reasonable. Then I needed to change my reverse osmosis system. I talked with Linda and she explained their system, the costs in detail and I decided renting the unit was better for me right now as I'm thinking of moving. I am so happy with Rayne Water. read more

Linda Britt is great at helping on whatever is the issue. I recommend Rayne to anyone needing this service. Ray read more

We've used Rayne to provide and service our single family home water softener, for 10 or 15 years or so. It's been flawless the whole time. Great equipment and great maintenance. The office is very easy to reach as well, which is a rare thing these days. Linda and Andrea in the San Jose office have taken excellent care of us. No telephone tree to get through, either. read more

We've been using Rayne for several years now and are very happy with our water filtration system and the service that Rayne provides. Their techs are knowledgeable and take care of our filter replacements every couple years. The office staff is super sweet and easy to work with. They send us our reminders when service should be scheduled and follow-up after our appointment to ensure we are happy with the service. Always a pleasure to work with the San Jose Rayne team! Jeannie & Linda read more

If you want to experience stellar customer service, go to Rayne! I had been wanting to change to soft water for years and I just couldn't afford a whole system to do it...and thanks to a local plumber, i learned about Rayne. I just had a water conditioner system installed and i pay a minimal fee to RENT their system. I had great experience with everyone there..Howard the owner came out himself first, and he was the sweetest guy with lots of knowledge. Next I called and made an appointment etc with Dawn who was efficient and fun to talk to, and then Carlos and Sam came to install the system. They were professional, answered all my questions, and did a beautiful job installing the system and a new faucet piece. And they were hear cavity on time and done in the time they quoted. I 100% recommend this company. read more

Incredibly poor service. They quoted $240 + filters. When the technician came, they gave me a bill for $500 !! Evidently, the filters cost $100 and they claimed to have done an extra service which I never asked for. The office manager on the phone was exceptionally difficult, and I ended up paying $400 after they partially reduced the cost. Then I found out that they had left a leaking faucet. They came back to fix it "for free" but charged me $100 for a low quality faucet that sells for $25. Extremely unfriendly, I will never use them again. read more

poor initial service, wrong items twice. These folks don't communicate with each other and totally waste the customer's time. They had to keep coming back to install what I was told will be installed. And this was day one! read more

Thank you, Linda, for your helpful and friendly assistance in scheduling our next service! We've been loyal Rayne customers since 1997--starting in Elk Grove, CA, where we used Rayne water softeners until 2019. When we moved to our third home in San Jose in 2020, we didn't hesitate to purchase another Rayne water softener. Great service and consistent quality keep us coming back! ~ Josie read more

Linda assisted me with the recommendation of a Guardian Elite water softener and conditioner system. We were replacing a failing older system and wanted the best long term solution. What a difference! Thanks Linda and SJ Rayne Team. read more

I placed an order for a Rayne whole-home water softener on January 8, 2026. Due to their schedule, installation was set for January 26, 2026. I took time off work, but no one showed up and there was no communication. When I called the office, I was told a worker had been injured the week before. While unfortunate, I understood and agreed to reschedule for January 27, 2026. They failed to show up again--no call, no notice--and neither the office nor the sales representative would answer their phones. This is unacceptable customer service. Based on this experience, I do not recommend San Jose Rayne. There are many other companies that value their customers' time, and I will be taking my business elsewhere. read more

I've been a customer for many many years. I've never had a problem with their service, and the one time I had an issue they were very quick to respond. I've talked to Linda a number of times and she's been great. I would highly recommend Rayne Soft Water. read more

We have had Rayne Water for our water softener and reverse osmosis for over 40 years. They have always taken excellent care of us, and all of the equipment. Things wear down and stop working, Rayne always sends someone out immediately to maintain any problem that arises. Rayne Water technicians are, and always have been kind, patient, and very knowledgeable. We never have any concerns about repairs or services rendered. Linda has been the go-to person for over 30 years, always a pleasure to work with. Most recently we got to work with Andrea, and she was just as wonderful. We would recommend them in a heartbeat. read more

I have been using Rayne for about 25 years. Linda provides quality service, and is a joy to talk to. Today, I had to go to their new site on 2798 AielloDrive because the split-up with Culligan Water Conditioning who has the drivers. Linda had my Reverse Osmosis filters ready for pickup. It's unfortunate that I will have to separately deal with Culligan for my monthly Exchange Tank. However, I will need to visit onsite for the annual filter replacement. read more

Sam was the technician who arrived and began promptly to service my drinking water purification system. I am a long time customer of Rayne and have never been disappointed in their service or their technicians. And today was no exception! Sam was a very outgoing, friendly and certainly a very knowledgeable man who made certain I was satisfied knowing what he was doing to service the equipment. Thank you Rayne for hiring such great Service Techs...Rest assured you are being well represented by Sam. read more

Service requested for our water softener. Victor did a great job! He also gave us 2 free bags of salt crystals. Andrea and Llinda handled the payment over the phone efficiently. Thank you, Daniel read more

I've been doing business with Rayne in San Jose for many years. I do my own maintenance on my reverse osmosis filter all that time, and I drop by the office 2 or 3 times a year for replacement filters. Linda and the gang are always fast, friendly and efficient! read more

Victor did great job installing my salt water softener and RO system In my garage. I would recommend this company to friends and family. read more

Rayne Water Conditioning - Plumbing Near Me - San Jose, California

My service, which I have had for over 40 years, has suddenly been very bad. The delivery person has reported to his company that for the past two months he was unable to deliver. The first reason was that he cdpould not access the my comples at the entrance gate. The code been the same for over 40 years. The second ecuse was that there was a dog in my house. I don't have a dog, but there are other dogs in the complex. However, none of the dogs roam freely. I don't understand why the company doesn't contact me when he is unable to deliver. Yet, the bill comes regularly every month. POOR MANAGEMENT! read more

I have to say this is by far the best water conditioner I have had in 40 years thanks to Rayne ! Their system works well and easy install the insulation was a breeze they technician was great ! I spoke to a nice lady over the phone at the office and she was so helpful polite and caring of my needs gave me some good information about the systems! thank you very much what a nice place to do business with ! Nice people! Bill Oxner San Jose read more

Had a positive experience working with Rayne in updating our old water softener system. Been a customer for many years, using a dated, cylinder delivery. Got the opportunity to upgrade to a better system. It's was a bit of a challenging, plumbing install but we're glad we moved forward with it. Linda, our main contact point, did an excellent job in supporting us throughout the entire process, from initial inquiry thru final install. In addition, install tech Victor was great in making the challenging install happen. We're very pleased with Rayne's continued level of support and service thru out the years. read more

I've used Rayne Water ever since we bought our duplex in 1992 and have used it in subsequent homes after. I just started using the Soft Water service and love what it does to my clothes and especially my fishtank, they aren't dying anymore. Thank you Rayne Water San Jose! read more

We had a Rayne reverse osmosis system under the kitchen sink for a couple of decades. When we replaced the kitchen counters and sink, we decided to try a different type of water filter which was top-rated by Wirecutter and Amazon. While it was inexpensive and easy to self install, the water tasted awful and it left mineral deposits in our countertop hot water pot. So we bit the bullet and went back to Rayne. Don Echols, the consultant, was easy to talk with and very helpful. Once we made the decision, the installation went quickly and smoothly. The newer RO system doesn't take up quite as much space under the sink as the old one. The water tastes great. No deposits in our hot water heater. All in all, it was worth it to get a great system, pay someone to do the installation, and enjoy the peace of mind of a very long warranty. read more

I've been with Rayne for as long as I've lived in my home, having a tank delivered weekly for probably 30 yrs. I've ALWAYS been able to count on Linda Britt in the office to cheerfully help me any time I call in. With customer service being impersonal & automated now, I am especially thankful Rayne has Linda as such a wonderful goodwill ambassador :D read more

Purchased a water conditioning unit a several years ago -- it was installed outdoors per recommendation of the technician. fast forward 5 years and i can't read the display anymore -- it has clouded due to exposure to the elements. i was recently sent a "blue card" to get a discount on a service maintenance for my unit. i called and made an appointment. on the day of this first appointment date, the technician never showed up. when i called, they said they didn't have my appointment in their system, so i made another appointment at that time. on the second appointment date, again, the technician never showed up. i called again and they said they didn't see my appointment in their system, so i made a third appointment. they assured me i would be the first one that day. They again never showed up. I called them several times, both the day prior (to confirm that i was still on their schedule) and after they didn't show up on the day of -- no one ever answered or returned my voice mail :( pretty disappointed. read more

Have been with Conner Water Systems/Rayne Water since 1996 and they have always provided great service! We are on well water and we have used their softener and reverse osmosis (under-the-sink) system for over 20 years. Our latest service call was handled by Ismael Romero - he's handled many of our annual maintenance calls over these many years and he's always prompt, efficient and very professional in servicing our system. Always great. Thank you Ismael...truly appreciate your excellent service! read more

I just got a system installed and have been enjoying it so far. We have VERY hard water in Gilroy and a water softener makes a world of difference! I had some billing updates to take care of today and their customer service was excellent. Andrea explained the situation and worked with me to quickly resolve the issue. Smoother than my skin now that I have a luxurious whole house water softener :) read more

I would like to recognize Nico for the professional service that he provided when servicing our water filtration system. There were some complicated issues with our old system which he addressed promptly. Nico explained each step to my satisfaction and was very knowledgeable. Thank you Nico and Rayne of San Jose! read more

I would like to recognize Senior Techniacian, Arthur Gonzales. He initialy installed my service. He has been professional, thoughtful and a great spokeperson for Rayne Water. Please thank him for me and the many customers he has served. read more

Horrible system & customer service. Although I had been looking into purchasing our water filtration system from another supplier, Donnie talked my husband into Rayne. He was car salesman slick and had us both convinced this was the better system. That our hard water problems would be solved. We would just have to wipe the fine white away, that nothing would corrode or stay. FALSE! We recently had done extensive remodeling on our home, even adding new appliances and fixtures. Everything is covered with serious white hard water spots and corrosion. Our dishwasher, which is only a year old, has to be serviced to get the build-up removed. Even my countertops, although we wipe them down continually, have to be scrubbed with Pink and that doesn't even solve the build-up hard water problem. It's almost worse with the filtration that before. We've called multiple times, emailed, left messages, etc...The most we've been told is that someone will get back to us. We've even asked if there was an additional system to add that would help. We have yet to have anyone reach back out to us. Now, all we want is our money back and for them to remove the system so we can go with LifeSource. Whose ratings and referrals are better. Buyer beware. The follow through and promises from this company are false. read more

Waited all day and they never showed up. Didn't even call me to say that they couldn't make it.

Our experience with Rayne has not been very good. Over the last 3 years, we have called them a few times for annual maintenance of our water filtering system and water softener system. There was only once, when an experience technician showed up that we were satisfied with (hence the 2 stars). Unfortunately cant say the same for the other technicians who have helped us out. Recently we asked them to change our broken water filter faucet. We paid $150 for the work + cost of faucet. It lasted 3 months and then fell apart. On contacting them, they expect me to pay full price for them to come to take a look at it? Apparently there labor is only guaranteed for 1 month. Really?? read more

Rayne Water Conditioning - Plumbing Near Me - San Jose, California

Senior tech Arthur Gonzales came out & I explained what wasn't happening. He said I know what the problem is and within less than a half hour he had it up and running. Arthur is also very personable & has a great sense of humor. No complaints here. Thanx Arthur read more

Rayne of San Jose supplied me a Pentair water softener rebranded as a Rayne. This is not unusual in the business. However they will not honor the Pentair OEM warranty. Pentair warranties their control valves for 5 years but Rayne limits their warranty on the same parts to 1 year. After my initial installation failed due to a broken control valve, the replaced parts lasted 2 years and failed again. If I had purchased from a plumber, they would have honored the OEM warranty. But Rayne charged parts and labor for replacing the failed control valve. Parts were not too expensive, but buyer beware - Raynes labor charge is $195/hour minimum which is also not covered by warranty. And good luck with transparency. The Rayne installer provided no receipt or invoice, no warranty, and no owners manual. It took extended personal research to get any of this information on my own. read more

Arthur was a delightful man! He explained what he was going to be doing and was very engaging. We had a really nice chat while he worked. Rayne Water has a great asset in him. I like how personable he is... a total gem! read more

Rayne water service professional Arthur was absolutely fantastic! Such a pleasure to speak with. It was well worth the wait! Thank You Arthur. read more

Rayne Water Conditioning was recommended by my wife's co worker. He is known to be very thorough and my wife trust his recommendations. I couldn't be more happy with choosing Rayne. Firstly Dan was easygoing and easy to talk to. After placing the order, my wife and I changed our mind and decided to choose a different Rayne product. A simple text to Dan and it was done. I received a confirmation call from Rayne the night before to set up the time bracket for installation. The day of, I received another call from Rayne to notify me that the technician was available to stop by earlier and if I'd be home. (Imagine that). Unfortunately I was still in route home and I couldn't arrive any sooner than the scheduled. Thoughtful of them nevertheless. Like clockwork, Anthony the Rayne technician arrived. Mind you he was at my doorstep within a minute of the appointment. Anthony was quite friendly and professional. He explained the work that was to be done and asked if I had any questions. I didn't and went upstairs to let him work. Later my wife arrived home and he answered all her questions and when asked place the faucet in a particular location, he gladly installed it to without hesitation. Anthony needed to stop by a local hardware store for supplies and he apologized for the inconvenience. Once he returned, again Anthony apologized for the delay (truly a professional). Ge completed the job, explained the functions. Rayne was kind enough to provide several bags of salt, and Anthony gave us a breakdown of the benefits of using a fine grained salt(easier dissolved) instead of a pellet salt. To boot, Anthony said that if we have any issues with the system to call them first before a plumber. He said " we can come out to diagnose the problem first". Doing so would save us money in the event the problem is covered by the warranty. And with that Anthony was gone. Thanks Dan and Anthony for the dedication. I highly recommend them. read more

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We moved into a house in Los Gatos recently. We love the house and the area, but the water is very hard. I contacted a few different suppliers for a hard water solution and only Rayne Water Conditioning of San Jose was able to present a final solution that met my needs: whole-house carbon filter, salt-based water softener without a drain (usually required) using portable exchange equipment, UV light filter, and under-sink osmosis drinking water filter. Don, my sales expert understood my needs perfectly. Installation was done well. I am already working with Don again to install Rayne products for our old house before renting this property. I choose Rayne because of my recent experience with their great service, but also because they have a reasonable support service for long term filter replacement. read more

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Very strange thing happened today. Called Rayne for service on my water softener. Tech came out and tried to start a regeneration by pressing the "program" button when a "cycle" button was right next to it. Told me since my softener was not starting a regeneration, it was broken and could not be fixed - I'd need a whole new system. I paid him what he asked for nothing and after he left, started a regeneration cycle. It's running now. Also checked the manual to see if you could start a regen the way he suggested. You cannot. Not sure if he was instructed to sell a new system since mine is sort of old, or if he just didn't know how this "Rayne" water softener worked, but in any event, I was shocked. Needless to say, I'm having another company out. That's all I have to say. read more

Boy, did Rayne send me a fantastic serviceman. Arthur showed up on time, clean, friendly, and he knew his job. Got right to it, and I believe he went the extra mile. Arthur ran into a small glitch, probably did not have to correct, I would not of known, but he said shorting the customer was not his work ethic. I like that in a serviceman. Thank you Rayne for hiring quality people. That is why you have been in business for so many decades. Thank you Arthur. read more