When I came in the door there were a few people standing and waiting to be seen and getting their…read morecar taken care of. And you can see the workers as they are fixing customers cars and if they come upon any issues or problems they will let the manager know so they can let the customer know that it can be fixed. And the tires are a great value and they will let you know when it's time to come in and have them rotated and checked.. They really take care of you.

What is the purpose of an appointment when you have to check in and the people in line behind you…read moreare quoted the same completion time? I arrived early for an 11:45 appointment and was quoted a time of 1:45! An appointment is a waste of my time.

Wonderful team and awesome service. They took excellent care of everything that was needed to be…read moredone

Called about having one tire replaced. Was told the tire was in stock. went in the next morning at…read more8:30 and was told it would be between 1 1/2 to 2 hours. At 2 1/2 hours I checked, my car was up on racks with hood open. Asked what was going on and told that they had to go get a tire And should be back in approximately 20 minutes. At 3 1/2 hours car still on racks and told the tire just got there. After 4 hours I finally got my one tire. When questioned why I was told , the day before, that the tire was in stock, I was given the"the computer showed we had 4 in stock". If you are considering purchasing tires go anywhere else besides Mavis Hiram. If you want to experience the very definition of incompetence then by all means shop there. I gave one star because The ap won't allow zero.

This is our go to shopping center for everything! Living in Powder Springs, Hiram is really your go…read moreto location. I love that we can actually take our time to shop here, since it's not as crazy as the Costco nearby. The workers here recognize my dad and I and stops to chat and say hello to us. It almost feel like a neighborhood small market, even when it's not. We have no problem returning things here when we need to. Their store hours is a lot accessible than Costco. It's easy to check out here and they have great brand selection of items. It's always so clean here as well!

I am writing this review out of sheer frustration and disappointment with the tire service I…read morereceived at the Sam's Club in Hiram, GA. My experience was nothing short of a nightmare, and I hope that sharing my story will prevent others from undergoing similar troubles. On July 10th, I visited Sam's Club to purchase tires for my vehicle, which was in perfect condition before the service. My decision to do this was based on a recommendation from Toyota, who suggested that I might need new tires soon. However, from the moment I left with the first set of tires, the car drove poorly, particularly on the back right side. I returned the next day, and the staff suggested that I needed to buy the remaining two tires immediately. I reluctantly agreed and scheduled an appointment for the following day, as the store was closing. The next day, the issue persisted, and I was told that the balance on the left side was only slightly off but had been fixed. Despite their assurances, the problem continued. I called the store, and they offered to rebalance the tires for free AGAIN. And again a next time. Fast forward to my sixth visit to get the new tires. Prior to my arrival, I checked in with "Coach" Brandon regarding compensation, since he responded to me when I asked if anyone knew the situation was "They will apply the tire to the wheel and you go from there". He informed me that I would receive $30 for gas. When I arrived, I was told that the rim on the right side was slightly bent, which might be causing the issue, but I received four new tires and was handed $30 in cash. Unfortunately, the problem worsened, and when I Ieft it was even louder! At that point, I just wanted to go find another route, and never deal with them again. Upon arriving home, I noticed that the back driver tire was not seated properly on the rim and was completely exposed (see photos). I was terrified and shaking, thinking about what could have happened while driving. I also discovered that the front bumper at the bottom, had a broken clip after walking the car due to seeing that. So now, it buckles out slightly. I immediately called "Coach" Brandon, sending him photos of the tire. He assured me that the tire was on the rim and asked me to bring the car back. At this point, I was extremely distressed and refused to drive the car further because I was scared, and that he needed to figure it out and call me back. "Coach", then offered to have one of "his guy's" tow the car, but I declined due to not wanting MORE damage done to the car . I had to have a male come out to assess the situation, and despite my fears, I agreed to allow him to drive very slowly back to the store, since at this point we demanded a refund. I pointed out to the guy's in Tire & Batter what happened and one immediately said the tire was his fault, but the other damage was not. I couldn't take it anymore so I walked off. I had to go work with the staff in the Member Services area and thankfully, they acknowledged the issues and calmed me down because they visibly saw me shaking. They assisted with my refund, but the damage had already been done. I took my car to Hiram Mavis, where the team there quickly fixed the tire, properly balancing it, and reinstalled it correctly. For $60 (due to a special they were running), my car now drives perfectly. They also confirmed that all the excuses I was given were lies and that was a very serious situation, because there's nothing wrong with my wheel! It's clear to me that the initial tires provided were defective or improperly installed. The repeated visits, ineffective solutions, and lack of proper service at Sam's Club led to unnecessary risks and stress. Despite receiving a refund, the inconvenience, potential danger, and additional expenses I incurred are far from acceptable. I am deeply saddened because I have frequented this Sam's Club with my family for years. This experience has severely impacted my trust in their services.

Unfortunately, I didn't have the best experience at this PepBoys location. I first want to start…read moreoff by saying customer service is something that is very important to me as I work in a career where I am faced with a lot of great moments and challenging moments when showing customer care. With that, I'm very understanding and patient when things are out of other peoples control when you're asking for services. I had an appointment for 1 PM which I dropped off my car to get an inspection on what it appeared to be, my rotors and brake pads serviced. Will, who was the only one that I had a good experience with in regards of customer service informed me that it was going to take an hour in order for them to complete the inspection. That was totally understandable as it seemed like they were of course busy (for further contexts I went during a weekday because I knew on a weekend it was going to be jampacked. However, I also know that even during the weekday I do understand that there could have been a chance of there being a lot of customers) I waited about an hour and a half to two hours before I went to check on an update of my car (because now one called me for an update or anything) When I went inside, another employee informed me that my car was not inspected, and I noticed that it was sitting in the same spot where I parked it. I asked if there were any updates on an estimated time of inspection as it was two hours past my appointment. He then responded saying I don't really know as you can see we have a lot of people who cars that we are currently servicing. Again, I completely understand things get backed up, and there are certain things that are out of our control. However, when it comes to customer service, it's all about your response, your delivery/tone, and providing information that is feasible to the customer. I wish my experience was different and he could've communicated to me with updates about my car along the way before I waited two hours only for them to tell me they're unsure of when my car is going to be examined. I decided to retrieve my keys and go down the street to Firestone, where they were a lot of help and assisted me through, the process of getting my repairs. Again, I want to highlight when it comes to service and being in situations that are uncontrollable, how you respond and show care to the customer is important!

Took my car into pep boys thinking that I had an alternator problem and planning on paying to have…read morean alternator changed. They called back in a couple hours and said it was only a battery terminal issue. At a time when you think auto repair places try to stick it to you they were honest and up front. Great experience

I had a great experience when my SUV completely stalled on Jimmy Lee pkwy. By the way shout out to…read moreHiram police for the assist. They installed my battery within the hour on the same day no had my dog with us and she was welcomed in because it was hot in July. The whole experience was pleasant and professional. The manager was extremely nice and very helpful

Normally I don't heed caution to reviews, because I have had plenty of positive experiences at…read moreplaces with bad reviews. I took the risk today. I went in to see if they had time for an alignment, and no one was in the front. I noticed an employee sitting down and playing on their phone. We locked eyes with one another, and then after several minutes of waiting, I saw him go over to another employee and say something, at which point Veronica came into the front to help. Veronica was very short with me, offering little customer service, help, or information. After running through some basic information, she asked for my keys. I asked how long it would take, and she said, "Depends on how unaligned your car is." I responded, "That's fine, but if it'll take a while, like several hours, I'm going to get an Uber home." She said, "It won't take several hours." I waited, and they did pull my car in fairly quickly. In total, I believe I waited about an hour. At which point, Veronica came back in asking if I had hit something, because my tie rod ends needed to be replaced. I was in a minor accident recently, but believed that I just needed an alignment. However, I wasn't surprised that the tie rod ends may be damaged. After discussing this, she asked if I wanted to leave my car. I asked how much the replacement and labor would cost, as well as how long I'd have to leave the car. She said, "It won't be done today." That doesn't really give me much information nor does it answer my questions. I have an odd schedule, so I do find it difficult to make arrangements when things like this come up, which is why it's all the more important for me to at least have an estimation. I'm not looking for guarantees, but just something to work off of. I did eventually get some pricing, but still no estimation on time frame. I told her that I would just take the car back. Veronica left the front and went back to the garage. I was never given paperwork, physical quotes, or anything. A mechanic came in to give me the keys, and then went back to the garage. I walked out to ask if I owed anything, because I had not been charged. Veronica told me that I did not owe anything and was set. During these interactions, the phone did ring multiple times, and Veronica answered. I don't have an issue with her taking a call while we're interacting, but it seems in poor taste for her to make disparaging remarks about the callers to me while they are on hold, as she did. This is incredibly poor customer service. The whole interaction made me feel more like a nuisance than a customer. I have an idea of what's wrong with my car, I'm thankful I wasn't charged, but I won't be back.

Dillon was great! My car was really low and he gave me a few pointers. I've been coming here for…read moreyears and all of the employees are really nice.

I received great service quick turnaround thank you Wayne for taking care of my truck.read more

I have gone to them off and on when I have had car problems. Moses is the owner. They are people of…read moreAfrican decent. He seems to raise prices much higher than realistic. I went to him this week. I looked up the part because it seemed so high. He said the part from Autozone was $400 plus dollars. I went on Autozone website and looked for myself and it was $42. My previouse experience was to buy a tire. The service guy gave me one low price and he said it was higher. I told him i had already got a price so he went with it. I will never go back again. It is clear that he over price everything.

I use this business quite often for automotive needs. These guys really know what they're doing A…read morelot of them are of African descent Mr. Moses is who I usually deal with They will get the job done But you have to stay on top of it I try to pay with cash because the credit card machine charges you a whopping fee Also because it is a small shop they may not be able to get your vehicle in and out the same day. All of the workers are kind, respectful and polite and will help with any situation that they can. If you're planning on taking your vehicle here for repairs please be patient and don't forget to leave a nice Tip. The work is afforable, quality and worth the wait.

They were Extremely nice and very helpful. Had to go to 3 different places to get what I needed…read moredone and they came thru. Will be back for any car needs for sure.

EDIT: I took my car to Chloe's Auto Repair in Dallas, GA to have the air conditioning inspected and…read morerepaired. During my first visit, I was told they would perform a diagnostic and add dye/fluid to check for leaks. I was charged more than $700 for this service. Within a week, the air conditioning stopped working again, so I contacted the shop and was told this was "normal" and that I needed to bring the vehicle back so they could use a blue light to locate the leak. After returning my vehicle, I was informed that the condenser needed to be repaired and that my car would be taken to their Kennesaw location. Later that same day, I received a call from Chloe's Auto Repair informing me that my vehicle had been involved in an accident while being driven back from Kennesaw to Dallas by one of their employees. When I arrived at the shop, I immediately documented the damage with photos and informed the front desk staff that I would not be paying for the services at that time. They acknowledged my concerns and returned my keys. I also obtained a copy of the police report and the owner's contact information. I was told I would be contacted by the owner to obtain insurance information and discuss the incident further, but he never reached out. This is not the level of professionalism or care anyone expects from a repair shop that promotes itself as reliable and trustworthy. My vehicle was damaged while under their care and responsibility, and the shop was not proactive or transparent in addressing the situation. The following morning, after not hearing from anyone, I called and requested to speak with the owner, Jack. It took 2-3 phone calls before he finally provided the insurance information needed for the damage claim. During our conversation, he attempted to persuade me to allow his shop to complete the repairs and order the parts themselves, but I declined and requested to work directly through the insurance company. He initially stated he did not have the insurance information available and promised a return call. When he finally provided the information, I was told I would need to handle communication with the insurance company myself moving forward. He also requested payment for the AC repair bill before the accident-related repairs had even been completed. At no point did I feel there was genuine accountability, concern, or even a sincere apology for the situation. The response I received was simply, "accidents happen." Since then, I have spent over a month dealing with police reports, insurance coordination, collision repairs, and the significant stress, inconvenience, and lost time this situation has caused my family. Although the insurance company ultimately repaired the accident damage, the shop continues to contact me requesting payment for the services performed on the day of the accident. My car went to the shop with value and now has diminished value due to the accident. Based on my experience, I would not recommend this shop and hope they choose to resolve this matter fairly and professionally without further escalation.