I had a very specific situation and everyone was so kind there. Turns out after trying to fix the…read moreproblem it was my manufacturers problem. And they will have to remedy it. Christina and crew were great . I spoke to Kyle the mechanic and he put my mind at rest , as I was worried this would be something that needed immediate attention. But he reassured me I had time. Everyone was very kind and very professional. And I will always use them for service

Called about having one tire replaced. Was told the tire was in stock. went in the next morning at…read more8:30 and was told it would be between 1 1/2 to 2 hours. At 2 1/2 hours I checked, my car was up on racks with hood open. Asked what was going on and told that they had to go get a tire And should be back in approximately 20 minutes. At 3 1/2 hours car still on racks and told the tire just got there. After 4 hours I finally got my one tire. When questioned why I was told , the day before, that the tire was in stock, I was given the"the computer showed we had 4 in stock". If you are considering purchasing tires go anywhere else besides Mavis Hiram. If you want to experience the very definition of incompetence then by all means shop there. I gave one star because The ap won't allow zero.

This is our go to shopping center for everything! Living in Powder Springs, Hiram is really your go…read moreto location. I love that we can actually take our time to shop here, since it's not as crazy as the Costco nearby. The workers here recognize my dad and I and stops to chat and say hello to us. It almost feel like a neighborhood small market, even when it's not. We have no problem returning things here when we need to. Their store hours is a lot accessible than Costco. It's easy to check out here and they have great brand selection of items. It's always so clean here as well!

Always a Good Experience when placing an online order. Never disappoint. They are always on time…read moreand will take care of any issues you may have with your order. Try them!

Unfortunately, I didn't have the best experience at this PepBoys location. I first want to start…read moreoff by saying customer service is something that is very important to me as I work in a career where I am faced with a lot of great moments and challenging moments when showing customer care. With that, I'm very understanding and patient when things are out of other peoples control when you're asking for services. I had an appointment for 1 PM which I dropped off my car to get an inspection on what it appeared to be, my rotors and brake pads serviced. Will, who was the only one that I had a good experience with in regards of customer service informed me that it was going to take an hour in order for them to complete the inspection. That was totally understandable as it seemed like they were of course busy (for further contexts I went during a weekday because I knew on a weekend it was going to be jampacked. However, I also know that even during the weekday I do understand that there could have been a chance of there being a lot of customers) I waited about an hour and a half to two hours before I went to check on an update of my car (because now one called me for an update or anything) When I went inside, another employee informed me that my car was not inspected, and I noticed that it was sitting in the same spot where I parked it. I asked if there were any updates on an estimated time of inspection as it was two hours past my appointment. He then responded saying I don't really know as you can see we have a lot of people who cars that we are currently servicing. Again, I completely understand things get backed up, and there are certain things that are out of our control. However, when it comes to customer service, it's all about your response, your delivery/tone, and providing information that is feasible to the customer. I wish my experience was different and he could've communicated to me with updates about my car along the way before I waited two hours only for them to tell me they're unsure of when my car is going to be examined. I decided to retrieve my keys and go down the street to Firestone, where they were a lot of help and assisted me through, the process of getting my repairs. Again, I want to highlight when it comes to service and being in situations that are uncontrollable, how you respond and show care to the customer is important!

Took my car into pep boys thinking that I had an alternator problem and planning on paying to have…read morean alternator changed. They called back in a couple hours and said it was only a battery terminal issue. At a time when you think auto repair places try to stick it to you they were honest and up front. Great experience

I have been a Firestone Complete customer for more than a decade throughout GA and parts of the US…read moreand THIS Hiram, GA store is THE BEST Firestone store that has serviced me...ever! The energy was great (quiet and peaceful while In was there), the location was clean, Johnny, Eric and the remaining staff were pleasant, professional, and most of all, went above and beyond to assist me as their customer. Johnny took charge of my scenario and explained everything in layman's terms. He even showed me physical examples of what I had on my car and what a new part looks like. Driving to Hiram is no where close to where I live, however, I am going to find a way to maintain a work/customer relationship with this service center.

I came at 6:25 and asked for 2 tires and the lady was just on her phone and very rudely said to me…read moreI can set you up something for tmr and I said yall close at 7:00 pm right she said yes. unfortunately all my techs has left and I just talked to one of her techs outside so she lied to me and said oh he said he was waiting on his uber, do you want me to double check? I told her it's fine if that's what he told u. very unprofessional and lazy

Dillon was great! My car was really low and he gave me a few pointers. I've been coming here for…read moreyears and all of the employees are really nice.

I received great service quick turnaround thank you Wayne for taking care of my truck.read more

I have gone to them off and on when I have had car problems. Moses is the owner. They are people of…read moreAfrican decent. He seems to raise prices much higher than realistic. I went to him this week. I looked up the part because it seemed so high. He said the part from Autozone was $400 plus dollars. I went on Autozone website and looked for myself and it was $42. My previouse experience was to buy a tire. The service guy gave me one low price and he said it was higher. I told him i had already got a price so he went with it. I will never go back again. It is clear that he over price everything.

I use this business quite often for automotive needs. These guys really know what they're doing A…read morelot of them are of African descent Mr. Moses is who I usually deal with They will get the job done But you have to stay on top of it I try to pay with cash because the credit card machine charges you a whopping fee Also because it is a small shop they may not be able to get your vehicle in and out the same day. All of the workers are kind, respectful and polite and will help with any situation that they can. If you're planning on taking your vehicle here for repairs please be patient and don't forget to leave a nice Tip. The work is afforable, quality and worth the wait.