I came in feeling stressed because I unexpectedly needed tires and my budget was very tight. From…read morethe moment I walked in, I was treated with kindness and respect. The manager (Juwan) took the time to explain everything clearly, answered my questions honestly, and never made me feel embarrassed about my situation. It's rare to find customer service that combines professionalism with genuine compassion. I left feeling like someone actually cared about helping me find a safe solution instead of just making a sale. Thank you for treating me with dignity during a stressful day. I'll definitely be back and will gladly recommend this location to others. "People may forget what you said. They may forget what you did. But they'll never forget how you made them feel." -unknown

Called on a Friday to set up an appointment for the following Tuesday, and scheduling was quick and…read moreeasy. The tow truck got me there a little late for my appointment, but even with a packed waiting room, they checked me in within about 10 minutes and confirmed my appointment without any trouble. I gave them the information they needed to contact Goodyear, and they handled the rest. I was in and out in under an hour. The new tire, including installation and disposal of the old one, came to around $119. Not bad in my book. Friendly staff, efficient service, and fair pricing. I'll be coming back.

I had a very specific situation and everyone was so kind there. Turns out after trying to fix the…read moreproblem it was my manufacturers problem. And they will have to remedy it. Christina and crew were great . I spoke to Kyle the mechanic and he put my mind at rest , as I was worried this would be something that needed immediate attention. But he reassured me I had time. Everyone was very kind and very professional. And I will always use them for service

Worst ever total incompetent liars go elsewhere don't get caught in their trap. They tell you one…read morething on the phone then get you in there and they don't remember the deal they made with you. Most of the employes are dumb. forced to give 1 star to leave review the deserve none. I will never deal with liar tire again

I like SAMS CLUB OVER -all Their selection is different from…read moreWoodstock (my fave) The cafe lady was irritating and irritated because everyone was in line and picking up orders as well as placing them Lady do better or stay home

This is our go to shopping center for everything! Living in Powder Springs, Hiram is really your go…read moreto location. I love that we can actually take our time to shop here, since it's not as crazy as the Costco nearby. The workers here recognize my dad and I and stops to chat and say hello to us. It almost feel like a neighborhood small market, even when it's not. We have no problem returning things here when we need to. Their store hours is a lot accessible than Costco. It's easy to check out here and they have great brand selection of items. It's always so clean here as well!

Kim was absolutely fantastic. We walked in with a weird request and she said I got you. 5 minutes…read morelater our request was fulfilled, 20 minutes later we had 2 new tires, a new rim and KJ did a phenomenal job making sure our car was safe for our son. Would 100% recommend. We spent all day at discount tire and they could not help us. Spent 30 minutes at Pep Boys and everything was handled. The best part? Price was lower than discount tire. Go Pep Boys. This location, Kim, and KJ got a customer for life.

Unfortunately, I didn't have the best experience at this PepBoys location. I first want to start…read moreoff by saying customer service is something that is very important to me as I work in a career where I am faced with a lot of great moments and challenging moments when showing customer care. With that, I'm very understanding and patient when things are out of other peoples control when you're asking for services. I had an appointment for 1 PM which I dropped off my car to get an inspection on what it appeared to be, my rotors and brake pads serviced. Will, who was the only one that I had a good experience with in regards of customer service informed me that it was going to take an hour in order for them to complete the inspection. That was totally understandable as it seemed like they were of course busy (for further contexts I went during a weekday because I knew on a weekend it was going to be jampacked. However, I also know that even during the weekday I do understand that there could have been a chance of there being a lot of customers) I waited about an hour and a half to two hours before I went to check on an update of my car (because now one called me for an update or anything) When I went inside, another employee informed me that my car was not inspected, and I noticed that it was sitting in the same spot where I parked it. I asked if there were any updates on an estimated time of inspection as it was two hours past my appointment. He then responded saying I don't really know as you can see we have a lot of people who cars that we are currently servicing. Again, I completely understand things get backed up, and there are certain things that are out of our control. However, when it comes to customer service, it's all about your response, your delivery/tone, and providing information that is feasible to the customer. I wish my experience was different and he could've communicated to me with updates about my car along the way before I waited two hours only for them to tell me they're unsure of when my car is going to be examined. I decided to retrieve my keys and go down the street to Firestone, where they were a lot of help and assisted me through, the process of getting my repairs. Again, I want to highlight when it comes to service and being in situations that are uncontrollable, how you respond and show care to the customer is important!

I came at 6:25 and asked for 2 tires and the lady was just on her phone and very rudely said to me…read moreI can set you up something for tmr and I said yall close at 7:00 pm right she said yes. unfortunately all my techs has left and I just talked to one of her techs outside so she lied to me and said oh he said he was waiting on his uber, do you want me to double check? I told her it's fine if that's what he told u. very unprofessional and lazy

I had a great experience when my SUV completely stalled on Jimmy Lee pkwy. By the way shout out to…read moreHiram police for the assist. They installed my battery within the hour on the same day no had my dog with us and she was welcomed in because it was hot in July. The whole experience was pleasant and professional. The manager was extremely nice and very helpful

Dillon was great! My car was really low and he gave me a few pointers. I've been coming here for…read moreyears and all of the employees are really nice.

I received great service quick turnaround thank you Wayne for taking care of my truck.read more

I needed work done on my car to ensure my drive to and from Tampa would be a safe one. I made a…read morelist of what needed to be done, and BOOM SHAKALAKA!! My list was completed, the techs (sorry,never got y'alls name) didn't try to tell me that I had other issues that needed to be fixed. As a matter of fact,first tech that worked on my car dropped one job because it didn't need to be done! And let me tell y'all that are reading this: my tech was more ticked off that the parts he ordered (twice) wasn't the right one than I was (i just laughed). GREAT CUSTOMER SERVICE!!!! Polite,informative, and efficient!! Now "Baby" doesn't overheat when I'm stuck in traffic,and my ac works better than when I bought her!! Thanks y'all!!! P.S. Mr Tires carries my size tire so I don't have to wait for it to be ordered!!

If I could give zeros... I would! Stay the hell away from this place. If you know what's good for…read moreyou. I've been going there quite some time with vehicles. I've owned in the past... To be honest with you, I had a bad feeling in my gut, and I probably should have gone with it. And now that i've read all the other reviews, I can understand why it's going downhill from the past. I went in for an alignment three weeks ago and was told that the passenger side idler arm needed to be replaced. After being quoted over five hundred dollars, I said i've got a buddy who will do it for half of that... So he did the replacement, but I was quoted. Ninety dollars for an alignments, and the buddy of mine doesn't do alignments... So I went back to this place to which they then said your tire rod is messed up.. I asked, why didn't you tell me that first time? No reasoning just now pointing it out... So the parts store delivers the wrong one... Then they redeliver another wrong one... Finally, the owner drives to the part. Store to get the correct one... Finally get to the alignment... Then, they say your wheels are messed up... At this juncture, it's over six and a half hours of me sitting there waiting! Shame on me for not saying put the old one back on and I'll leave. But I tried to once again, give the benefit of the doubt... At the seven hour mark, the truck is finally driving somewhat steady... And then they jacked up the price a hundred dollars over what I was quoted... Stay away from this place if you know what is good for you... Pay the extra money somewhere else. Because this is nothing more than dollar tree mechanics!

EDIT: I took my car to Chloe's Auto Repair in Dallas, GA to have the air conditioning inspected and…read morerepaired. During my first visit, I was told they would perform a diagnostic and add dye/fluid to check for leaks. I was charged more than $700 for this service. Within a week, the air conditioning stopped working again, so I contacted the shop and was told this was "normal" and that I needed to bring the vehicle back so they could use a blue light to locate the leak. After returning my vehicle, I was informed that the condenser needed to be repaired and that my car would be taken to their Kennesaw location. Later that same day, I received a call from Chloe's Auto Repair informing me that my vehicle had been involved in an accident while being driven back from Kennesaw to Dallas by one of their employees. When I arrived at the shop, I immediately documented the damage with photos and informed the front desk staff that I would not be paying for the services at that time. They acknowledged my concerns and returned my keys. I also obtained a copy of the police report and the owner's contact information. I was told I would be contacted by the owner to obtain insurance information and discuss the incident further, but he never reached out. This is not the level of professionalism or care anyone expects from a repair shop that promotes itself as reliable and trustworthy. My vehicle was damaged while under their care and responsibility, and the shop was not proactive or transparent in addressing the situation. The following morning, after not hearing from anyone, I called and requested to speak with the owner, Jack. It took 2-3 phone calls before he finally provided the insurance information needed for the damage claim. During our conversation, he attempted to persuade me to allow his shop to complete the repairs and order the parts themselves, but I declined and requested to work directly through the insurance company. He initially stated he did not have the insurance information available and promised a return call. When he finally provided the information, I was told I would need to handle communication with the insurance company myself moving forward. He also requested payment for the AC repair bill before the accident-related repairs had even been completed. At no point did I feel there was genuine accountability, concern, or even a sincere apology for the situation. The response I received was simply, "accidents happen." Since then, I have spent over a month dealing with police reports, insurance coordination, collision repairs, and the significant stress, inconvenience, and lost time this situation has caused my family. Although the insurance company ultimately repaired the accident damage, the shop continues to contact me requesting payment for the services performed on the day of the accident. My car went to the shop with value and now has diminished value due to the accident. Based on my experience, I would not recommend this shop and hope they choose to resolve this matter fairly and professionally without further escalation.

This place is definitely a ripoff. They charge higher prices. Then, the manufacturer in the parts…read moreshops. They claim their parts are high quality, but they are subpar and faulty. Steer clear of the smiling faces and good customer service because it changes once they are "done" with your vehicle.