I need a car inspection. I'm aware that women generally are treated differently or taken advantage…read moreof by mechanics, but my experience with these guys was so great. First of all, Jeremy was kind, funny and professional. Their staff is also diverse and professional. The place is extremely clean and they are even thoughtful enough to have snacks and coffee. But the kicker for me? How thorough the inspection report was. The money was well worth it for the amount of detail that was put into the report and made me feel more educated on the condition of the vehicle. I certainly will be back.

Had to quickly find a place to fix an unknown issue with my car. Not only did Christian Brothers…read moreshow amazing hospitality, but they were very informative and made sure I understood all that was going on with my car issue. They were able to identify the issue and resolve it in a timely manner. I know for a lot of car repair shops, it often takes days maybe even sometimes weeks to do a big repair. In my case, I had a semi-intense repair needed for my engine and they were able to resolve it within 2 days. As a woman, it is important to me that I am being treated fairly and with kindness when engaging in conversations and inquiries with a car repair shop. The shop was very clean which is important to me since often times, people will choose to wait in the shop why their car is being repaired or services. As stated, they were very informative, approachable, and even showed pictures displaying the issue of my car while also providing the severity of it. It's been about 3 weeks since my repair and I haven't had any issues with it since. Definitely will be my go to car repair shop if I ever run into any issues in the future.

When I arrived for a much needed oil change, the facility was very busy! Two deep line up at all…read morebays. The representative came to the car and asked how I was doing, offered water while I waited and was very friendly! My service tech was Chris and he was fantastic and efficient. He explained what was needed and inquired if I had any discounts, etc. My second tech was Jeremy and he was so friendly and directed me into the space above the bay. The entire crew working all 3 bays were outgoing and working diligently to get us through and on our way yet personable and knowledgeable. Finally the manager Jacob came over to see how my experience went and let me know they appreciated my business! What a breath of fresh air to have a large group in such close quarters working so professionally to make the customer experience top of the line! I will be back! I love that they saved my husband from having to spend precious home time doing maintenance on car items! And at a reasonable price. Thank you Hiram Take-5!

The Team at this location works quickly and professionally. Austin is very knowledgeable and kind,…read moretruly made my day!

Brandon and Jacob was awesome provided great service Brandon answered all my questions very…read moreknowledgeable

Here's the coupon I received via email yesterday. I went to Jiffy Lube here in Hiram. After…read moreshowing proof of my veteran status, the lady tells me "Oh that's a new one. I haven't seen that one." Then she proceeds to tell me "I talked to my district manager this morning and he said the best we could do is 50% off". If this is a new coupon you haven't seen, how did you talk to your district manager about it? They refused to honor the coupon, advising the best they could do was 50% off. Why email out a coupon if you have no intention of honoring it? I would be happy to show up with a 50% off coupon if that's what you email to me. I just don't understand this type of nonsense.

Kim was absolutely fantastic. We walked in with a weird request and she said I got you. 5 minutes…read morelater our request was fulfilled, 20 minutes later we had 2 new tires, a new rim and KJ did a phenomenal job making sure our car was safe for our son. Would 100% recommend. We spent all day at discount tire and they could not help us. Spent 30 minutes at Pep Boys and everything was handled. The best part? Price was lower than discount tire. Go Pep Boys. This location, Kim, and KJ got a customer for life.

Unfortunately, I didn't have the best experience at this PepBoys location. I first want to start…read moreoff by saying customer service is something that is very important to me as I work in a career where I am faced with a lot of great moments and challenging moments when showing customer care. With that, I'm very understanding and patient when things are out of other peoples control when you're asking for services. I had an appointment for 1 PM which I dropped off my car to get an inspection on what it appeared to be, my rotors and brake pads serviced. Will, who was the only one that I had a good experience with in regards of customer service informed me that it was going to take an hour in order for them to complete the inspection. That was totally understandable as it seemed like they were of course busy (for further contexts I went during a weekday because I knew on a weekend it was going to be jampacked. However, I also know that even during the weekday I do understand that there could have been a chance of there being a lot of customers) I waited about an hour and a half to two hours before I went to check on an update of my car (because now one called me for an update or anything) When I went inside, another employee informed me that my car was not inspected, and I noticed that it was sitting in the same spot where I parked it. I asked if there were any updates on an estimated time of inspection as it was two hours past my appointment. He then responded saying I don't really know as you can see we have a lot of people who cars that we are currently servicing. Again, I completely understand things get backed up, and there are certain things that are out of our control. However, when it comes to customer service, it's all about your response, your delivery/tone, and providing information that is feasible to the customer. I wish my experience was different and he could've communicated to me with updates about my car along the way before I waited two hours only for them to tell me they're unsure of when my car is going to be examined. I decided to retrieve my keys and go down the street to Firestone, where they were a lot of help and assisted me through, the process of getting my repairs. Again, I want to highlight when it comes to service and being in situations that are uncontrollable, how you respond and show care to the customer is important!

Fast and thorough- my very 1st visit and I will be back! Oil change with car wash. Employees…read morethoroughly wiped down my car and cleaned inside, windows, etc... I was sorry I didn't have more cash to give a better tip. Excellent service.

I had a very specific situation and everyone was so kind there. Turns out after trying to fix the…read moreproblem it was my manufacturers problem. And they will have to remedy it. Christina and crew were great . I spoke to Kyle the mechanic and he put my mind at rest , as I was worried this would be something that needed immediate attention. But he reassured me I had time. Everyone was very kind and very professional. And I will always use them for service

Worst ever total incompetent liars go elsewhere don't get caught in their trap. They tell you one…read morething on the phone then get you in there and they don't remember the deal they made with you. Most of the employes are dumb. forced to give 1 star to leave review the deserve none. I will never deal with liar tire again

Dillon was great! My car was really low and he gave me a few pointers. I've been coming here for…read moreyears and all of the employees are really nice.

I received great service quick turnaround thank you Wayne for taking care of my truck.read more

I came at 6:25 and asked for 2 tires and the lady was just on her phone and very rudely said to me…read moreI can set you up something for tmr and I said yall close at 7:00 pm right she said yes. unfortunately all my techs has left and I just talked to one of her techs outside so she lied to me and said oh he said he was waiting on his uber, do you want me to double check? I told her it's fine if that's what he told u. very unprofessional and lazy

I had a great experience when my SUV completely stalled on Jimmy Lee pkwy. By the way shout out to…read moreHiram police for the assist. They installed my battery within the hour on the same day no had my dog with us and she was welcomed in because it was hot in July. The whole experience was pleasant and professional. The manager was extremely nice and very helpful

I have more concerning your response. None of the people at the other shop including the wrecker…read moredriver had a problem with her door until you laid hands on, JS. I found it odd that Tires Plus broke off 2 lug nuts claiming cross thread when the night before a police officer changed her tire on the side of the road with a standard tire iron. The shop told me they had been cross threaded prior to them. The story continued at your shop with more damage to her car. I am an ASE, GM certified tech of 50 years or better. I along with another tech do the repairs to her car. Nine months prior to your examination myself and my brother replaced the door hinge bushings that you claimed were bad. I had 5 months ago done a tune up, the other tech, Jody just had completed the front brakes, you had to have seen the new pads and rotors. Before I go I have question, why did you and the other shop NOT bill her for any work completed including all parts and the new tires?? I'm confused! Good bye sir...

I went in fast service they had no problem with me walking in without an apt.i could hear a sound…read moregoing on there good found it rite away .I had just got the car it was my tire u could see the wires come out .I would never seen it it was on the inside of my tire. Now I'm driving safe I can trust them working on my car thank God for honest serves I could of caused a bad accident killed my self or others I had just came in from out of town 400 miles I drove with that tire thank you donnys automotive for being fast ,freindly, respectfully and honest any friendly people atmosphere God bless ur company and your employees have a seat