Had to quickly find a place to fix an unknown issue with my car. Not only did Christian Brothers…read moreshow amazing hospitality, but they were very informative and made sure I understood all that was going on with my car issue. They were able to identify the issue and resolve it in a timely manner. I know for a lot of car repair shops, it often takes days maybe even sometimes weeks to do a big repair. In my case, I had a semi-intense repair needed for my engine and they were able to resolve it within 2 days. As a woman, it is important to me that I am being treated fairly and with kindness when engaging in conversations and inquiries with a car repair shop. The shop was very clean which is important to me since often times, people will choose to wait in the shop why their car is being repaired or services. As stated, they were very informative, approachable, and even showed pictures displaying the issue of my car while also providing the severity of it. It's been about 3 weeks since my repair and I haven't had any issues with it since. Definitely will be my go to car repair shop if I ever run into any issues in the future.

Recommended. This is…read morea newer location. Expect the consistent quality of the Christian Brothers brand. The waiting room is comfortable; they have some snacks available, free wifi, a clean bathroom, and comfortable seating. It was a bit cool when I was there, but I could also be cold-natured. The service was very good. They were prompt; they explained my options; they gave me up-front pricing. I had made an appointment but arrived almost ninety minutes early; they took me in, and got to me a bit earlier. The garage is behind a RaceTrac and across from a hospital; it's a busy area, so you have to get in either by going through the RaceTrac parking lot or going down by the hospital and (depending on where you're coming from) maybe doing a U-turn. Not a good or a bad thing; just something to be aware of. Services aren't the cheapest, but they do it right and guarantee their work. Good place, recommended garage.

When I arrived for a much needed oil change, the facility was very busy! Two deep line up at all…read morebays. The representative came to the car and asked how I was doing, offered water while I waited and was very friendly! My service tech was Chris and he was fantastic and efficient. He explained what was needed and inquired if I had any discounts, etc. My second tech was Jeremy and he was so friendly and directed me into the space above the bay. The entire crew working all 3 bays were outgoing and working diligently to get us through and on our way yet personable and knowledgeable. Finally the manager Jacob came over to see how my experience went and let me know they appreciated my business! What a breath of fresh air to have a large group in such close quarters working so professionally to make the customer experience top of the line! I will be back! I love that they saved my husband from having to spend precious home time doing maintenance on car items! And at a reasonable price. Thank you Hiram Take-5!

Just wanted to give a Shout-Out to Justis and the team players at the Take 5 Oil Change located in…read moreHiram, Ga. An indicator light warning low tire pressure in the right back tire caused us to pull in and asked for assistance. Within minutes, Justis, not only added air to the right back tire but also checked and added air to the rest of the tires. Thank you and much appreciation! We will see you when our indicator warning light alerts us for our next visit from the last time we were there for our oil change. Best Regards Justis and to all the team members!!! James B. and Family

Brandon and Jacob was awesome provided great service Brandon answered all my questions very…read moreknowledgeable

Here's the coupon I received via email yesterday. I went to Jiffy Lube here in Hiram. After…read moreshowing proof of my veteran status, the lady tells me "Oh that's a new one. I haven't seen that one." Then she proceeds to tell me "I talked to my district manager this morning and he said the best we could do is 50% off". If this is a new coupon you haven't seen, how did you talk to your district manager about it? They refused to honor the coupon, advising the best they could do was 50% off. Why email out a coupon if you have no intention of honoring it? I would be happy to show up with a 50% off coupon if that's what you email to me. I just don't understand this type of nonsense.

Unfortunately, I didn't have the best experience at this PepBoys location. I first want to start…read moreoff by saying customer service is something that is very important to me as I work in a career where I am faced with a lot of great moments and challenging moments when showing customer care. With that, I'm very understanding and patient when things are out of other peoples control when you're asking for services. I had an appointment for 1 PM which I dropped off my car to get an inspection on what it appeared to be, my rotors and brake pads serviced. Will, who was the only one that I had a good experience with in regards of customer service informed me that it was going to take an hour in order for them to complete the inspection. That was totally understandable as it seemed like they were of course busy (for further contexts I went during a weekday because I knew on a weekend it was going to be jampacked. However, I also know that even during the weekday I do understand that there could have been a chance of there being a lot of customers) I waited about an hour and a half to two hours before I went to check on an update of my car (because now one called me for an update or anything) When I went inside, another employee informed me that my car was not inspected, and I noticed that it was sitting in the same spot where I parked it. I asked if there were any updates on an estimated time of inspection as it was two hours past my appointment. He then responded saying I don't really know as you can see we have a lot of people who cars that we are currently servicing. Again, I completely understand things get backed up, and there are certain things that are out of our control. However, when it comes to customer service, it's all about your response, your delivery/tone, and providing information that is feasible to the customer. I wish my experience was different and he could've communicated to me with updates about my car along the way before I waited two hours only for them to tell me they're unsure of when my car is going to be examined. I decided to retrieve my keys and go down the street to Firestone, where they were a lot of help and assisted me through, the process of getting my repairs. Again, I want to highlight when it comes to service and being in situations that are uncontrollable, how you respond and show care to the customer is important!

Took my car into pep boys thinking that I had an alternator problem and planning on paying to have…read morean alternator changed. They called back in a couple hours and said it was only a battery terminal issue. At a time when you think auto repair places try to stick it to you they were honest and up front. Great experience

Fast and thorough- my very 1st visit and I will be back! Oil change with car wash. Employees…read morethoroughly wiped down my car and cleaned inside, windows, etc... I was sorry I didn't have more cash to give a better tip. Excellent service.

Wonderful team and awesome service. They took excellent care of everything that was needed to be…read moredone

Called about having one tire replaced. Was told the tire was in stock. went in the next morning at…read more8:30 and was told it would be between 1 1/2 to 2 hours. At 2 1/2 hours I checked, my car was up on racks with hood open. Asked what was going on and told that they had to go get a tire And should be back in approximately 20 minutes. At 3 1/2 hours car still on racks and told the tire just got there. After 4 hours I finally got my one tire. When questioned why I was told , the day before, that the tire was in stock, I was given the"the computer showed we had 4 in stock". If you are considering purchasing tires go anywhere else besides Mavis Hiram. If you want to experience the very definition of incompetence then by all means shop there. I gave one star because The ap won't allow zero.

Dillon was great! My car was really low and he gave me a few pointers. I've been coming here for…read moreyears and all of the employees are really nice.

I received great service quick turnaround thank you Wayne for taking care of my truck.read more

I had a great experience when my SUV completely stalled on Jimmy Lee pkwy. By the way shout out to…read moreHiram police for the assist. They installed my battery within the hour on the same day no had my dog with us and she was welcomed in because it was hot in July. The whole experience was pleasant and professional. The manager was extremely nice and very helpful

Normally I don't heed caution to reviews, because I have had plenty of positive experiences at…read moreplaces with bad reviews. I took the risk today. I went in to see if they had time for an alignment, and no one was in the front. I noticed an employee sitting down and playing on their phone. We locked eyes with one another, and then after several minutes of waiting, I saw him go over to another employee and say something, at which point Veronica came into the front to help. Veronica was very short with me, offering little customer service, help, or information. After running through some basic information, she asked for my keys. I asked how long it would take, and she said, "Depends on how unaligned your car is." I responded, "That's fine, but if it'll take a while, like several hours, I'm going to get an Uber home." She said, "It won't take several hours." I waited, and they did pull my car in fairly quickly. In total, I believe I waited about an hour. At which point, Veronica came back in asking if I had hit something, because my tie rod ends needed to be replaced. I was in a minor accident recently, but believed that I just needed an alignment. However, I wasn't surprised that the tie rod ends may be damaged. After discussing this, she asked if I wanted to leave my car. I asked how much the replacement and labor would cost, as well as how long I'd have to leave the car. She said, "It won't be done today." That doesn't really give me much information nor does it answer my questions. I have an odd schedule, so I do find it difficult to make arrangements when things like this come up, which is why it's all the more important for me to at least have an estimation. I'm not looking for guarantees, but just something to work off of. I did eventually get some pricing, but still no estimation on time frame. I told her that I would just take the car back. Veronica left the front and went back to the garage. I was never given paperwork, physical quotes, or anything. A mechanic came in to give me the keys, and then went back to the garage. I walked out to ask if I owed anything, because I had not been charged. Veronica told me that I did not owe anything and was set. During these interactions, the phone did ring multiple times, and Veronica answered. I don't have an issue with her taking a call while we're interacting, but it seems in poor taste for her to make disparaging remarks about the callers to me while they are on hold, as she did. This is incredibly poor customer service. The whole interaction made me feel more like a nuisance than a customer. I have an idea of what's wrong with my car, I'm thankful I wasn't charged, but I won't be back.

I went in fast service they had no problem with me walking in without an apt.i could hear a sound…read moregoing on there good found it rite away .I had just got the car it was my tire u could see the wires come out .I would never seen it it was on the inside of my tire. Now I'm driving safe I can trust them working on my car thank God for honest serves I could of caused a bad accident killed my self or others I had just came in from out of town 400 miles I drove with that tire thank you donnys automotive for being fast ,freindly, respectfully and honest any friendly people atmosphere God bless ur company and your employees have a seat

Donnie has worked on our cars a few times and have always had good experiences. Price was in line…read morewith other estimates and received our car back in a very timely manner. Will continue to support honest and trustworthy auto repair shops.