I have more concerning your response. None of the people at the other shop including the wrecker…read moredriver had a problem with her door until you laid hands on, JS. I found it odd that Tires Plus broke off 2 lug nuts claiming cross thread when the night before a police officer changed her tire on the side of the road with a standard tire iron. The shop told me they had been cross threaded prior to them. The story continued at your shop with more damage to her car. I am an ASE, GM certified tech of 50 years or better. I along with another tech do the repairs to her car. Nine months prior to your examination myself and my brother replaced the door hinge bushings that you claimed were bad. I had 5 months ago done a tune up, the other tech, Jody just had completed the front brakes, you had to have seen the new pads and rotors. Before I go I have question, why did you and the other shop NOT bill her for any work completed including all parts and the new tires?? I'm confused! Good bye sir...

I went in fast service they had no problem with me walking in without an apt.i could hear a sound…read moregoing on there good found it rite away .I had just got the car it was my tire u could see the wires come out .I would never seen it it was on the inside of my tire. Now I'm driving safe I can trust them working on my car thank God for honest serves I could of caused a bad accident killed my self or others I had just came in from out of town 400 miles I drove with that tire thank you donnys automotive for being fast ,freindly, respectfully and honest any friendly people atmosphere God bless ur company and your employees have a seat

I need a car inspection. I'm aware that women generally are treated differently or taken advantage…read moreof by mechanics, but my experience with these guys was so great. First of all, Jeremy was kind, funny and professional. Their staff is also diverse and professional. The place is extremely clean and they are even thoughtful enough to have snacks and coffee. But the kicker for me? How thorough the inspection report was. The money was well worth it for the amount of detail that was put into the report and made me feel more educated on the condition of the vehicle. I certainly will be back.

Had to quickly find a place to fix an unknown issue with my car. Not only did Christian Brothers…read moreshow amazing hospitality, but they were very informative and made sure I understood all that was going on with my car issue. They were able to identify the issue and resolve it in a timely manner. I know for a lot of car repair shops, it often takes days maybe even sometimes weeks to do a big repair. In my case, I had a semi-intense repair needed for my engine and they were able to resolve it within 2 days. As a woman, it is important to me that I am being treated fairly and with kindness when engaging in conversations and inquiries with a car repair shop. The shop was very clean which is important to me since often times, people will choose to wait in the shop why their car is being repaired or services. As stated, they were very informative, approachable, and even showed pictures displaying the issue of my car while also providing the severity of it. It's been about 3 weeks since my repair and I haven't had any issues with it since. Definitely will be my go to car repair shop if I ever run into any issues in the future.

Went to hale to pick my 1955 thunderbird in early July The…read moreair conditioning was not cooling And John Hale fixed it .i have had my My cars serviced and repaired only at hale for many years . While waiting behind a lady to pick up here car she was telling the service manager that she was moving out of state and I'm going to miss My church my friends and Hale Automotive. Enough said .Hale is the best in the business

Have a Dodge Charger with bad cam shafts and rocker arms. They took care of me and had good…read morecommunication throughout.

I needed work done on my car to ensure my drive to and from Tampa would be a safe one. I made a…read morelist of what needed to be done, and BOOM SHAKALAKA!! My list was completed, the techs (sorry,never got y'alls name) didn't try to tell me that I had other issues that needed to be fixed. As a matter of fact,first tech that worked on my car dropped one job because it didn't need to be done! And let me tell y'all that are reading this: my tech was more ticked off that the parts he ordered (twice) wasn't the right one than I was (i just laughed). GREAT CUSTOMER SERVICE!!!! Polite,informative, and efficient!! Now "Baby" doesn't overheat when I'm stuck in traffic,and my ac works better than when I bought her!! Thanks y'all!!! P.S. Mr Tires carries my size tire so I don't have to wait for it to be ordered!!

If I could give zeros... I would! Stay the hell away from this place. If you know what's good for…read moreyou. I've been going there quite some time with vehicles. I've owned in the past... To be honest with you, I had a bad feeling in my gut, and I probably should have gone with it. And now that i've read all the other reviews, I can understand why it's going downhill from the past. I went in for an alignment three weeks ago and was told that the passenger side idler arm needed to be replaced. After being quoted over five hundred dollars, I said i've got a buddy who will do it for half of that... So he did the replacement, but I was quoted. Ninety dollars for an alignments, and the buddy of mine doesn't do alignments... So I went back to this place to which they then said your tire rod is messed up.. I asked, why didn't you tell me that first time? No reasoning just now pointing it out... So the parts store delivers the wrong one... Then they redeliver another wrong one... Finally, the owner drives to the part. Store to get the correct one... Finally get to the alignment... Then, they say your wheels are messed up... At this juncture, it's over six and a half hours of me sitting there waiting! Shame on me for not saying put the old one back on and I'll leave. But I tried to once again, give the benefit of the doubt... At the seven hour mark, the truck is finally driving somewhat steady... And then they jacked up the price a hundred dollars over what I was quoted... Stay away from this place if you know what is good for you... Pay the extra money somewhere else. Because this is nothing more than dollar tree mechanics!

The most honest mechanic I have ever taken my vehicle to. It is local and family owned. I feel…read morecomfortable leaving my car there to worked out. Ken is wonderful and so is his helper. Very affordable and will not rip you off like some or what seems most mechanics. He only charged $90 for something that another shop tried to get $400 for... I refer everyone to this shop.

Family owned and run, Ken is a great guy and takes care of his customers very well. Got us in…read morequick, qot it diagnosed and got it taken care of ASAP. Can't say enough about this place, will return for any future automotive work.

This man is a total rip off.I went to buy a car from him the car looked nice and ran decent I gave…read morehim 2500 of the 3500 and was to pay the rest in two payments so I specifically ask him on more than one occasion if he was sure the motor and transmission where good to which he replied that the car would take me wherever I wanted it to I also told him that I'm a single mom and in dire need of a car and could not afford to loose this money to which he replied he's a parent as well and would never do anyone wrong like that my brother ask him as well was the car in good shape.so I get the car drive it about 25 miles home the next morning I drove it maybe 15 miles and a couple hours later another 15 miles the car broke down having transmission trouble so I texted him to let him know and see how we gonna resolve this I have had the car all of maybe 12 hours and have not even been 60 miles in it and it's broke down so the first text he said he was still working he would call when he got off this was 930 at night he never called I told him that this is really a bad way to do business but that he could keep the 500 for his time when really it only my time wasted and return the 2000 I took the car to auto parts store to see if they could diagnose it they said it had no codes but with the symptoms of the car now and the fact that it's a 2015 car and has no saved codes only points to one thing that someone erased them so I will be tKing the car to Ford today to find out all the codes that have been erased and at what milage I sent him a text last night explaining that if I didn't hear from him by 9 am today we would be going to court he finally texted back said that he was not returning my money and still expects the payments.i have had 2 other mechanics tell me that there was no way he didn't know the transmission was bad and he choose to erase the codes and sell me a car he knew was bad and he's a mechanic are you for real any ways just wanted to let everyone know he's a fraud he's a rip off and he has no morels I hope he has the day and life he deserves and we will be going to court

Update! Kevin contacted me, via text after reading the…read morereview, asking that I take the review down and allow him an opportunity to come back out and look at the vehicle, free of charge. Kevin shared that he was at risk of losing his job and was a lead tech, although listed as the owner. 'Management' also contacted and asked that I take the review down and offered to refund the labor. At this point (2 days later) I had already taken the vehicle to the Toyota dealer, as his 'management' advised the vehicle was complex and initially declined looking at the vehicle without another charge. Toyota Diagnosis: improper fitting and installed spark plugs. Cost: 98$ inspection- which was deducted from repair cost. Repair cost total, including one day vehicle rental, 468.79$. I reached back out to Kevin and 'Management', via text and email, three consecutive days- excluding Sunday, explaining the outcome and requesting a partial refund (spark plugs, diagnosis, and labor). I have not received a response and am now seeking civil action. Receipts attached. Again, the purpose of this review is to bring awareness.

Kim was absolutely fantastic. We walked in with a weird request and she said I got you. 5 minutes…read morelater our request was fulfilled, 20 minutes later we had 2 new tires, a new rim and KJ did a phenomenal job making sure our car was safe for our son. Would 100% recommend. We spent all day at discount tire and they could not help us. Spent 30 minutes at Pep Boys and everything was handled. The best part? Price was lower than discount tire. Go Pep Boys. This location, Kim, and KJ got a customer for life.

Unfortunately, I didn't have the best experience at this PepBoys location. I first want to start…read moreoff by saying customer service is something that is very important to me as I work in a career where I am faced with a lot of great moments and challenging moments when showing customer care. With that, I'm very understanding and patient when things are out of other peoples control when you're asking for services. I had an appointment for 1 PM which I dropped off my car to get an inspection on what it appeared to be, my rotors and brake pads serviced. Will, who was the only one that I had a good experience with in regards of customer service informed me that it was going to take an hour in order for them to complete the inspection. That was totally understandable as it seemed like they were of course busy (for further contexts I went during a weekday because I knew on a weekend it was going to be jampacked. However, I also know that even during the weekday I do understand that there could have been a chance of there being a lot of customers) I waited about an hour and a half to two hours before I went to check on an update of my car (because now one called me for an update or anything) When I went inside, another employee informed me that my car was not inspected, and I noticed that it was sitting in the same spot where I parked it. I asked if there were any updates on an estimated time of inspection as it was two hours past my appointment. He then responded saying I don't really know as you can see we have a lot of people who cars that we are currently servicing. Again, I completely understand things get backed up, and there are certain things that are out of our control. However, when it comes to customer service, it's all about your response, your delivery/tone, and providing information that is feasible to the customer. I wish my experience was different and he could've communicated to me with updates about my car along the way before I waited two hours only for them to tell me they're unsure of when my car is going to be examined. I decided to retrieve my keys and go down the street to Firestone, where they were a lot of help and assisted me through, the process of getting my repairs. Again, I want to highlight when it comes to service and being in situations that are uncontrollable, how you respond and show care to the customer is important!

Always helpful. Very good service. Honest. Very knowledgeable. I highly recommend this business…read morefor you automotive repair needs.

I took my car there to have the valve cover gasket and the ignition coils replaced. It took a week…read moreto complete these repairs. After picking it up I had to take it back due to my car running rough. After they kept it a second week all they cleaned out the carbon deposits. After picking it up I had to take it back due to my car running rough. After they kept it a third week, they did not find anything wrong. After picking it up it was still running rough. I took it to another mechanic, which they had it diagnosed and repaired in under 5 hours. Come to find out Matt installed a faulty ignition coil which cost me about $400 and being without my car for two weeks. I will never go back to Matt's Garage

I called them, as I have a head gasket going bad on my 3.0 Duramax LM2. I was recommended by a…read morefriend since he takes his truck to this shop. I called and asked for Geoff, who I got, and he ended up being extremely rude. Was extremely brief with me and when I told him it was the LM2 he snapped and said we won't work on eco diesels.

This place is top-notch. Did work well timely fashion reasonably priced friendly, and great…read morecommunication