I used Yelp to find Brian Hager and his remodeling business. He was quick to respond and quick to…read moreprovide a quote. It's always good to find a contractor who is responsive and communicative. Bryan fits that bill We were interested in putting in a waterproof floor, either ceramic tile or vinyl, and Bryan was helpful in determining which one and the cost-effectiveness of each. Bryan managed to fit our timeline for the project perfectly. In about three days, he had leveled the concrete floor in our Lakewood, home, put down the red, waterproof barrier, put down a impermeable barrier between the red barrier and the vinyl flooring. Finally, the vinyl flooring went in in about a day and a half. All told it was about four days. When we noticed something that might've been a little bit off, Bryan was quick to correct it and super responsive. he was more than accommodating in our requests and his crew did a great job, especially in terms of cleaning up before they left. It's clear that Bryan understands not only the craft in his work, but how to treat his customers. We are thrilled with our new vinyl floor. I'll update this review with some more photos once I finish the rest of the project.

I've dealt with many contractors over the years. In most cases, you can never find one who does…read morehigh quality work, quickly, and at a reasonable price. Bryan Hager is a rare gem in that he checked each of these boxes. You'd be lucky to have this guy work on your property.

Sara was a pleasure to work with. She helped me select beautiful tile for our bathroom remodel!read more

Our contractor recommended buying tile for our master bathroom remodel here. We purchase our tile…read moreand the contractor took a long time to complete the remodel. The tile shop would not take back the unopened box of tile. I like to support small business but never again this one. I will never shop here again Look at google reviews I am not the only one with this opinion

Everything as a company they don't respond or show up on time it been 3 months only finish have the…read morework and got paid upfront

We hired Alex and the Forte team to remodel our master bathroom, with a special focus on the…read moreshower. They did a wonderful job--on time and on budget. Years later, when the shower door failed, they replaced it promptly. Their work is excellent, and they always follow through on their promises. I highly recommend considering them for your next project.

Went and picked out flooring, the owner Tim came for measurements and assured an estimate would be…read moretimely. Followed up via email multiple times over the last 2 weeks, with responses of oh Amber had to leave in the middle of it, it'll be there tomorrow to we didnt think you picked flooring (when they were clearly stated in the emails requesting quotes multiple times, to complete silence. Don't bother, don't waste your time like we did.

They're nice when you buy flooring but don't care how there people do the job…read more Oh yes, they came out once but that's it. Owner said at the third time of calling them, oh I'll check the warehouse see if I have the wood still in stock and call you either way. We will call you. Calling there owner and he gives you to the nastiest women that will berate you and call you any name in the book. Probably he can't be that way so he lets a woman do it. Could be his wife but not for sure. You get hung up on too. So why bother to get your flooring from them when there are much better flooring stores out there. If there was zero stars that's what they would get from me. Hope you're happy with my hard working money. Thanks for your crap.

We wanted to replace all countertops in our kitchen. Melissa Donahue made the experience extremely…read moreeasy. Many choices of quartz to view and able to bring home samples of ones we liked. Having that option made the choice easy. Melissa was very knowledgeable, pleasant and sought to make it an excellent experience.

Service Requested was fantastic quality of counter tops perfect value excellent they did a…read morefantastic job installing countertops

Paul was fantastic. He listened attentively to my vision for the kitchen. He was honest and…read moreknowledgeable. Paul took my wishlist to the designer and she came up with a beautiful rendering. The showroom was a treasure trove of additional ideas. Needless to say, my consultation was a positive experience.

We bought a house that needed a lot of work while living across the country. We needed the house…read moreremodeled before we moved in which felt like a daunting task in managing it from afar. We engaged 3 contractors to receive a bid. Sembro's took the longest to receive but for good reason. Theirs was the only one that included 3D designs. It was also helpful that they had a show room to see products in person. Paul was great to work with. Construction started and ended relatively on time. Near the end of the project we nitpicked several items we wanted addressed before officially closing the project which they took action on fast. Absolutely no problems in getting them to come over and address any issues or concerns. Very happy with all the work that was completed and would not hesitate to hire again. Only gripe I would have is how they handled the referrals we passed along to them. One project they closed on and completed a kitchen remodel. We never received a "thanks" or acknowledgment of the added business we provided them. We also passed them onto another friend to provide a quote and they ended up being ghosted. Really odd.

Fast response, friendly service, came over and fixed my washing machine the next day.read more

He is an outstanding, honest, and highly skilled professional technician…read more His expertise, attention to detail, and commitment to doing the job right are truly impressive. I highly recommend his services to everyone in Cleveland--if you need a reliable and knowledgeable technician, he's the one to call! You won't be disappointed. Thank you for your excellent work!"

Can't say enough good things about my encounter with Matt today. A customer at a different…read morecommercial flooring store suggested the Floor Store Direct when I could barely get an answer from the employees at the first place! Matt was kind, patient and gracious. I was visiting family and looking to track down a replacement floorboard, or even just a patch. Matt took the time to find a suitable substitute from his overstock and gave me 3 boards on just a handshake. I will definitely be recommending Matt to family and friends who live in the area..or if I'm ever of need of flooring to bring back home...it would be worth the drive.

Great experience! Everyone was very helpful and knowledgeable. So happy with our new carpet!read more

I went with Wild Bill's because the salesperson was knowledgeable, and I was assured the carpet…read morewould be installed within 7-10 days. The salesperson (David Finkenthal) came out to the residence and measured the areas himself to be carpeted. After waiting for 12 days, the carpet was installed; but the installers didn't have enough carpet! I have an unfinished stair and two closets without carpeting! This was two weeks ago; after numerous attempts to get the rest of my carpet installed, I was finally told that the remaining carpet was ordered and would be installed today (7/16/19). The installers came, and LEFT A NOTE ON THE DOOR instead of contacting anyone that they had arrived (I was at work, but my parents down the road were informed about the installation; this was how installation first went). So, a 7-10 day wait has turned into over 3 weeks at this point, with the majority of my complaints and calls ignored. With the amount of carpet stores in the area, you have SEVERAL better options than to go with Wild Bill's.

Buyer Beware! I am…read morecurrently in the process of trying to renovate a townhouse in Strongsville before moving from Iowa. This transaction has been a nightmare! Dave is very eager to take the $ but not to finish the job. His measurements for the carpet were incorrect. The installer I spoke to was rude even tho in no way was it my fault. He even said the job would take longer as they had to move furniture. I was incredulous! The only furniture in the home is a grandfather's clock and a table to be thrown out. I currently have partially installed carpet and no resolution in sight. Dave doesn't return emails or phone calls but he has cashed my check for $4,000. Therefore I have been forced to retain an attorney to try & get this handled.. VERY unprofessional and no customer service.