I used Yelp to find Brian Hager and his remodeling business. He was quick to respond and quick to…read moreprovide a quote. It's always good to find a contractor who is responsive and communicative. Bryan fits that bill We were interested in putting in a waterproof floor, either ceramic tile or vinyl, and Bryan was helpful in determining which one and the cost-effectiveness of each. Bryan managed to fit our timeline for the project perfectly. In about three days, he had leveled the concrete floor in our Lakewood, home, put down the red, waterproof barrier, put down a impermeable barrier between the red barrier and the vinyl flooring. Finally, the vinyl flooring went in in about a day and a half. All told it was about four days. When we noticed something that might've been a little bit off, Bryan was quick to correct it and super responsive. he was more than accommodating in our requests and his crew did a great job, especially in terms of cleaning up before they left. It's clear that Bryan understands not only the craft in his work, but how to treat his customers. We are thrilled with our new vinyl floor. I'll update this review with some more photos once I finish the rest of the project.

I've dealt with many contractors over the years. In most cases, you can never find one who does…read morehigh quality work, quickly, and at a reasonable price. Bryan Hager is a rare gem in that he checked each of these boxes. You'd be lucky to have this guy work on your property.

Highly recommend! Love my floor! From Max and Mickey in the showroom to Nick for in home…read moremeasurements to Mitch (he was great) for install, it was a wonderful experience. They were all very helpful and patient, as I kept changing my mind on which floor I wanted. I am definitely using them again.

Our sales rep Nick did a great job of helping us understand the flooring options and pricing…read moreallowing us to select the best option for our home. The installation team was on time, so kind to us and respectful of our home. They did a great job!

Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

My husband and I made an appointment at Litt's for February 22, 2022 to look and pick out a kitchen…read moresink and faucet. We had a young girl who appeared fairly new she had to stop and ask other's question while helping us. We were there at least 2 hours picked out the sink and faucet. She wrote down what we picked out and handed it to us. I said dont you need to make a copy and take our name and number and she laughed and said Yes Of Course and then said she would give to owner and 'someone will call you'. Today is April 16,2022 and no-one has called us. I understand if you are backed on orders and busy but no-one can call and say anything like we didn't forget you and we want your business? . No I didn't call them I wanted to see how long or if they ever would. In the meantime we took our business elsewhere and already have the sink and faucet.

Overpriced & unorganized, very unorganized. They come to your house, work for 2-3 hours and say…read morethey have to leave, lose your paperwork in the process, also come to your house and ask if they can use your toilet ( stink it up ). Unbelievable, but job was prepaid so really had no choice. Would not recommend.

Can't say enough good things about my encounter with Matt today. A customer at a different…read morecommercial flooring store suggested the Floor Store Direct when I could barely get an answer from the employees at the first place! Matt was kind, patient and gracious. I was visiting family and looking to track down a replacement floorboard, or even just a patch. Matt took the time to find a suitable substitute from his overstock and gave me 3 boards on just a handshake. I will definitely be recommending Matt to family and friends who live in the area..or if I'm ever of need of flooring to bring back home...it would be worth the drive.

Great experience! Everyone was very helpful and knowledgeable. So happy with our new carpet!read more

I went with Wild Bill's because the salesperson was knowledgeable, and I was assured the carpet…read morewould be installed within 7-10 days. The salesperson (David Finkenthal) came out to the residence and measured the areas himself to be carpeted. After waiting for 12 days, the carpet was installed; but the installers didn't have enough carpet! I have an unfinished stair and two closets without carpeting! This was two weeks ago; after numerous attempts to get the rest of my carpet installed, I was finally told that the remaining carpet was ordered and would be installed today (7/16/19). The installers came, and LEFT A NOTE ON THE DOOR instead of contacting anyone that they had arrived (I was at work, but my parents down the road were informed about the installation; this was how installation first went). So, a 7-10 day wait has turned into over 3 weeks at this point, with the majority of my complaints and calls ignored. With the amount of carpet stores in the area, you have SEVERAL better options than to go with Wild Bill's.

Buyer Beware! I am…read morecurrently in the process of trying to renovate a townhouse in Strongsville before moving from Iowa. This transaction has been a nightmare! Dave is very eager to take the $ but not to finish the job. His measurements for the carpet were incorrect. The installer I spoke to was rude even tho in no way was it my fault. He even said the job would take longer as they had to move furniture. I was incredulous! The only furniture in the home is a grandfather's clock and a table to be thrown out. I currently have partially installed carpet and no resolution in sight. Dave doesn't return emails or phone calls but he has cashed my check for $4,000. Therefore I have been forced to retain an attorney to try & get this handled.. VERY unprofessional and no customer service.

Paul was fantastic. He listened attentively to my vision for the kitchen. He was honest and…read moreknowledgeable. Paul took my wishlist to the designer and she came up with a beautiful rendering. The showroom was a treasure trove of additional ideas. Needless to say, my consultation was a positive experience.

From the start, Sembro was very professional. Their manager came to our home for a personal…read moreinspection of our old bathroom. He then gave us a 3D rendering of what our new bathroom would look like when finished rather than just 2D drawings. It helped my wife to visualize how the bathroom would eventually look. Sembro also gave us several ideas which we eventually incorporated into the final design. Sembro also gave us a written Quotation with a detailed budget. The budget gave us allowances for some of the material which we could then either purchase from them or source ourselves from other suppliers. We really appreciated the flexibility of being able to select what we wanted for our bathroom so that if it was something that was perhaps either less expensive or more expensive than what was in the initial budget, we were free to do so. At the end, all of the items and services that Sembro provided came in at the costs quoted in their original Quotation. During the project, Sembro's manager came to our home at several key times to ensure first that the project started off right and stayed on course. He also helped to arrange urgent repairs like when I unexpectedly discovered that a mouse had chewed through the old electrical wiring! The best part of the project was Sembro's in house crew. They have their own very talented craftsmen to do drywall, tiling, painting, carpentry and other miscellaneous installation work of fixtures, etc. We had very crooked / wavy walls in our old bathroom that they did a great job of straightening out. Their 2 man team who did the tile work, both on the floor and the surround for the bathtub, did a fantastic job! Also, their painter was excellent. One thing I really appreciated was that since Sembro had their own painter (who are difficult to find), they could coordinate the installation work with the painting. Several years prior, we redid our kitchen and had a great deal of difficulty coordinating with the painter who never seemed available when needed which held the project up. The other thing that I really liked about Sembro's team was that they would work until the job was done. Often they would stay until late in the afternoon or early evening in order to finish up a specific stage of the job. In the past, we had workers in our house who would leave at 3:00 PM, regardless of whether or not they were finished. Sembro's team always worked hard and fast too! In summary, based on our experience with redoing our bathroom, I would highly recommend Sembro Design & Supply to anyone considering a home remodeling project. The Boyd's

IVK Remodeling has recently completed my master bathroom remodel and they did a great job! They…read morewere very organized, very knowledgeable, very easy to work with. They were very helpful in answering my questions and selecting the right material/items. I really liked how they put the tiles on my walls/floors/shower so it creates a nice flow of the pattern. I would highly recommend IVK Remodeling and for sure will reach out to them for my future projects. Thank you for the nice work. Really appreciate it.

From the owner: Northeast Ohio and Cleveland's Best Remodeler. Contact to us +1 (440) 990-7415…read more IVK Remodeling is a company located in the Northeast Ohio. Specializing in home remodeling, such as, Kitchens, Bathrooms, Interiors, and Basements. With over 10+ years of experience in USA as well as Europe, we are proud to guarantee a quality workmanship and communication throughout your project. We at IVK Remodeling believe in quality over quantity.

Oct. 4, 2019 A month after the install, the grout started to…read morecome out in places. I now have huge areas with no grout between the tiles. At some point I will have to have the floor redone. Another professional told me that is was because they did not apply the grout with the correct consistency. I really should try to get at least a partial refund.

I had a great experience with this company. Joe was easy to work with and gave me a great quote for…read moreour basement. He did the work efficiently and it looks awesome. I don't think I could ask for more: great price, nice guy, and I excellent work. I will be giving Joe's name out to anyone needing flooring done.