We lived here 3 years, and recently left after buying a home. It was extremely unfortunate how our experience ended. Just to give anyone looking to rent here the background, Alexander Park was owned by a company called Live Preferred, but was taken over by Champion toward the middle of winter with no real notice.
When Live preferred was there, we had the best experience. They were always so accommodating and wanted us to have the best experience. Staff was very friendly, amenities were in excess, and the overall facility was great. About 2.5 years into our experience, Champion took over, and initially it was rocky. They came in, refused to plow unless at least 3 inches of snow fell and said there is community salt that you're responsible to put down in order to keep yourself safe. I will give them credit as the snow situation improved, but it just wasn't to the same extent as live preferred. There were days I couldn't get my four wheel drive vehicle out of a parking spot...That's saying something.
The girls that worked events were always very friendly, so I will say that about them, but other cons include the removal of amenities. Prior to their taking over management there was free printing, no maximum number of guests at the pool, and an overall more laid back vibe. I think Champion forgets that people live in the apartments here and Live preferred always put that at their forefront which made it such a great place to live.
The worst of our experience was at move out. Online they do not prorate the rent for you if you move out in the middle of the month. Thus, I went into the office to get a prorated rent. The girl was very friendly and provided me with the move out total. I wrote her a check, she sent me confirmation my rent was paid and we were squared away. Mind you, we were great tenants; Moved out one month early, even told the girls they could use the apartment since it was vacant if they needed to show it to another couple. We were clean and wanted someone else to enjoy the apartment as much as we did.
19 days after rent was paid, I received an email from the same clerk that gave me the prorated rent amount, accepted the check, and sent email confirmation that this was correct asking me to pay $199... and some change. I replied by discussing the email confirmation and payment of the amount she'd supplied me with. She responded by saying this was a mistake and we'd have to pay this.
That day, I attempted to reach out to corporate to discuss my concerns as I felt I'd made every effort to pay rent like any other tenant would. I was told someone named Brittany would reach out to me. I called each day that week asking for Brittany, and each day the clerk for corporate told me "She gets all of her emails transcribed and sent directly to her phone, so I'm confident she'll get back to you." After one week with no resolution, I became upset that this felt as if it were just brushed off by management.
I received a call that Friday from a desk clerk from Alexander Park telling me there was no need to reach out to corporate and that Champion would be happy to set me up on a payment plan to pay the $234 I owed...Again a different amount than what was quoted by the last person. She stated, "I'm sorry, she was wrong." I informed her Brittany was supposed to be calling back and nothing else was said.
The next week I called Monday telling corporate Clerk I had left a number of voicemails with no response. She told me she would be happy to take down my information and get it to the CEO of the company to address the concern. Finally, it felt like someone cared about the situation. I was pleased with the response, typed up my email, and sent it to this clerk. The next day I called to verify with the clerk that she'd received the email only to get a different clerk on the phone. I explained the situation and this person stated, "Oh I'm sorry she told you that but we can't do that." I explained the situation and discussed I'd be willing to speak to Brittany or someone between her and the CEO. The person stated, "I'm sorry Brittany is on vacation and there is no one else." I was shocked. No one else?
This person then explained to me that she was in charge of billing and she'd ensure she kept an eye out when my final bill went through. The following week, the lady reached out telling me Alexander Park would be willing to take the $234 out of my security deposit of $500. I eventually agreed as she was unwilling to discuss the situation. I wasn't even close to ready for what was to come...
The final bill was near $600! After our security deposit was taken out. They charged us nearly $800 for carpet, and I'll tell you there was one stain that could have been removed with a simple cleaning. They had offered to clean our carpets every year, and I scheduled it but no one had come. I was also told by live preferred not to worry about it "We're replacing the carpets anyhow when you move out." I reached out to the read more