I've been having episodes of debilitating and extreme double vision and dizziness for four years now. For the last two years, my regular neurologist has been refusing to address my issue, saying I need to see a neuro-ophthalmologist first. I waited over 18 months to see another (more qualified) doctor, but I couldn't get an appointment. Six months later I was told about Dr. Grand by a colleague of his. I was able to see him quite quickly because of a cancellation (the only reason I'd give him one star--it was the only thing that went well).
When I arrived, a nurse, assistant, or tech saw me first. She gave me a tracking exam; it was quite thorough based on other exams I've had. It probably lasted 45 seconds or so, when my other exams only lasted 10 or 15 seconds.
After that exam, Dr. Grand appeared. He asked me what my issues were. I told him I was having double vision and dizziness. That's all I ever had a chance to say about my symptoms. He cut in and started looking at my chart; he looked for about 30 seconds, then said he didn't have any of my MRI images. I told him they were supposed to have been included when my doctor sent over my medical records, and I was going to offer to get them to him. He cut in again and looked around in his system for a few more seconds, saying they could be there, but he may not be looking in the right place. He shrugged it off and said he did have the MRI written report, which he read (all of this took about 1.5 minutes). He pointed out my (nearly) normal results, including the eyes themselves.
He tested my depth perception, which took about five seconds. Then he examined my eyes with the prism. He took the longest there, but only because he was interested in the corneal surgery I'd had about 35 years ago. The scars from it are very noticeable, and he was fascinated by them. We talked about the four procedures I had had on my corneas. This exam (including our conversation) took about five minutes.
He stopped examining my eyes, and we talked about having prisms in my glasses (I already have them). He told me to keep them and to talk to my regular ophthalmologist about it. This conversation took about one minute.
Then he told me that my eyes looked and were functioning normally, so he couldn't help me. He got up and left! This declaration took about 10 seconds.
In the end, I spent less than 9 minutes in Dr. Grand's company.
I've waited two years for this, and he forgot about the NEURO part of his specialty. I never even got to tell him the history of my condition. I didn't get to tell him any specifics of my episodes. He didn't know how severe my symptoms are because I wasn't having trouble while I was in his office (I had one later in the day) and he didn't ask or even let me talk.
He is totally incompetent and does not know how to communicate. I filed a grievance against him with my insurance company. read more