Excellent place to get your eyewear. Jorge (and also Carmela) was pleasantly helpful and informative. The frame selection is top notch, the lenses highest quality, and the service outstanding. Moving forward, all my eyewear needs will be from this business. read more

Best eyeglass experience ever. I worked with Jorge and bought gorgeous glasses. He really listened to what my eyes needed with complex prescription. read more

I wouldn't go anywhere else, and there's a couple of places in this shopping center. Carmela had such great attention to detail and customer service, fixing my glasses beyond what I thought was possible and being a kind human to everyone who walked through the door. read more

Alexander Daas - My glasses - Eyewear & Opticians Near Me - Palo Alto, California

Wow, Carmella took such good care of me!! I brought in my Versace sunglasses and other funky sunglasses that I thought couldn't be repaired and she fixed all of them in a half an hour at no charge!! They also have some really unique and fun frames. Definitely, will do more business here and my next purchase here too! Great customer service and personal care. Thank you for reviving my old sunglasses that I love! read more

Wow, what an amazing find! During a Palo Alto visit this w/e, the screw came out of the hinge of my go-to glasses, so the arm fell off. I was desperate for a quick repair before boarding my flight home, & wandered into Wilby on a Sunday afternoon with high hopes but realistically low expectations. Carmela greeted me warmly, assessed the damaged, & quickly offered to make the repair. Within 10 minutes my glasses were fixed, & I couldn't be happier with the finished product or the exemplary customer service Carmela provided. Plus during the wait I was able to explore the store & its plethora of beautiful frames, so will definitely be back if/when I ever need new ones :). read more

Incredibly friendly and helpful woman helped us pick out our new glasses. Took the time to walk us to the different options and colors. Will come back next week to finalize the order. read more

I was in desperate need of a new prescription even though my glasses are less than two years old. I need good eyesight so I can study at Stanford and decided to find a close-by glasses store with open availability. Dr. Ngo was really nice, and I got my prescription from him. I then decided to get lenses changed, and their lab does this in-house (in the back). That was my first red flag, but I continued as I assumed they had a reputable business. Once my new lenses arrived at their store, I came back to get the lenses replaced. I then waited around Town & Country for two hours for the replacement. After waiting, I go back in, and I find out that they broke my frame in the process of replacing the lenses. They then said I could choose new glasses out of two columns over here for free (which were almost 75% less expensive than my old frame). If I were to choose any other frame from the store, it would be an additional cost. If I wanted to get my original frame again, I would have to pay fully for that despite Wilby Optical breaking it. I then asked if I could pay for the frame, and they pay for lenses, but they made no compromise nor did they consider my thoughts as a customer. I would've been happy with a compromise. Instead, they kept the new lenses, gave me a refund, and I left the store with broken glasses in hand. While leaving, they snidely said they did everything they could to help, which was far from the case. So, I got my frame broken for free. My recommendation: don't come here to get your lenses replaced. In case you're curious - my old provider charged me a significantly cheaper price than Wilby did when I reached out and had my old frames. Overall, this place overcharges for bad service. I will definitely be warning my Stanford friends and tech colleagues to not come here. read more

Not only do i like these gals but their accuracy is right on!Kate you are awesome.she removed the glare I was having(showing white around the rims) They will do what ever it takes to make you happy.My vision is so much better than another co on Univeristy downtown. Btw-Kate is not so bad either..lol.. read more

I have been a client here for almost 40 years. I see another OD, but always get my glasses at Wilby. In all those years, this optician has never made an error. I order my lenses first. When the blanks come in (usually in about 10 days), I leave my frames for about an hour for the lenses to be replaced. Hannah at the front desk is warm and personable. She takes the time to be accurate and efficient. Kate in the lab is also meticulous and friendly, and she knows her field. I am hard on glasses, so I come in for adjustments frequently. I walk in, and it only takes a few minutes, and it is free. They do this for everyone, not just their customers. It is a family owned business, and a survivor. Hannah is the granddaughter of my first contact at Wilby. Get your glasses here. You won't be sorry. read more

Super helpful, locally owned family business (two sisters). If you need any glasses repairs they'll help you out!

I work next door at PAMF and came over desperate for an eye exam. The staff was so kind, considerate and helpful and Dr Wilby was wonderful. Even though I hustled in and over at the end of my day, he was casual, relaxed and took his time during all of the phases of the eye exam. I am so grateful to their office and would highly recommend both Dr Wilby and his staff.!! Thank you!! read more

Our son is developmentally delayed and has a small head. He also has vision that needs a lot of correction. Wilby worked with us to find a lightweight and effective pair of glasses that look great. He's kind of tough on the frames, but they happily readjust them every time. Really nice people, great service, and most important, great glasses. My wife and I will be going to Wilby from now on. read more

Best experience, love the selection, employees are friendly and helpful plus they have a repair shop when life happens.

Very bad fitting of glasses and terrible customer service. Bad experience. The person helping me tried to get me to buy the most expensive frames which were too big for me. When I went back to talk to him he got nasty and didn't help me at all. It's not the place it used to be. read more

Hands down the best frame-buying experience I've had in my 15+ years of wearing glasses. I have a small face and routinely STRUGGLE to find frames that fit. Thanks to Gina at Wilby Optical, I now have a "go-to" source for affordable, high-quality and stylish frames. Don't let the $$$$ turn you off. They have so many options and the service is...impeccable! Gina was incredibly professional, instinctive and passionate. Combined with her knowledge of their frame inventory, she was able to quickly identify a huge range of desirable possibilities. Then, Gina proceeded to sit with me and patiently help select the best pair to fit my face and my budget. With her expert guidance, I purchases 2 frames. The Paul Frank frames (for kids...told you my face was small!) with lenses cost less than $300 and were shipped for free in less than a week. I will use insurance to help cover the cost of progressive lenses for the WOOW frames that cost just over $300. SO happy with my frames. I can't thank Gina and Wilby Optical enough. read more

My glasses had a screw loose so I brought them into Wilby optical to get them repaired. The staff were very nice, and they were done with the repair within a few minutes - no charge! They also had a great selection of eyeglasses. Would highly recommend read more

Had a great experience here, definitely recommend! I needed some adjustments to the fit of my sunglasses and Kate was super friendly and fixed them right up. Thank you! read more

My glasses lost a screw which made them unusable. Being from out of town, I did not know where I could get them repaired. I saw the nice reviews for Wilby Optical and they didn't disappoint. In a matter of minutes, they repaired my glasses at no charge. Professional, courteous and efficient! Thank you! read more

Great personal service from the friendly and knowledgeable staff. They worked hard to find just the right frames to make me look my best. Dr. Berkowitz was also friendly and clearly explained everything during my exam. read more

I have purchased glasses there because of the styles. However, my frames are constantly breaking and I am paying a lot to have them repaired. I am definitely looking for an alternative. Premium priced eyeglasses either should look not break constantly, or the seller should stand behind their merchandise. read more

I visited with my four year old for a new pair of glasses and had some of the best customer service ever. My four year old doesn't really stand still but his measurements were taken, glasses were selected and ordered all within 10 minutes! They have a great selection of frames and overall it was a great experience. Due to COVID it is by appointment only right now. read more

Wonderful, attentive customer service--the people at Wilby are personable, patient, knowledgeable, and clearly devoted to getting it right. Darcy and Vic were both fantastic, as well as everyone else with whom I had contact. read more

Darcy helped me purchase a pair of Maui Jim sunglasses at least 20 years ago. They fit perfectly and have been my only sunglasses since. A minor bike accident knocked one of the pins out, which was no problem for the resourceful Gina. She repaired the glasses while I waited (and had an engaging conversation with Jeff) and returned them not only fixed but also freshly aligned, with the stems tightened. I assumed that the repair would take weeks, not minutes, and was blown away when they wouldn't accept money for the expert repair and adjustment. 10 stars for Wilby Optical. JM read more

After I was disappointed by the store where I originally bought some sun glass lenses ( who would not assist me since purchases was over a year ago and they no longer carried the line), I popped into Wilby on a whim. Turns out even though I didn't buy sun glass lenses from them, they did the repair at no cost and right then and there on a Saturday. This was way beyond expectations. I was so impressed with this incredible service, I wanted to look at new glasses at Wilby Optical. Darcy showed me some very nice Lindberg glasses and after I did homework and research, Gina helped me pick out a custom set-up, and they arrived this week. They are high end and a bit expensive but it turns out these titanium frame glasses are incredible! So light you don't realize you are wearing glasses and no indents in my nose bridge, with awesome optical clarity. These glasses exceeded all expectations and I know worth it ( if your vision isn't, what is?), and I was so impressed with the experience, I wanted to say so. You don't see customer focus like this very often, and when you do as I did, it's worth giving them my business and I could not be more pleased. Jeff read more

I had a great experience at Wilby Optical today! They accept Eye Med and VSP insurance which is a real plus to me because we have Eye Med insurance. Darcy waited on us and she was very helpful! I needed new lenses in both regular glasses and sunglasses. I'm impressed they have an onsite lab and their customer service is amazing! What a welcome change from the optical shop we were using prior! read more

Very nice people. Had a wonderful exam with my eye doctor Lisa Berkowitz. Have known her for many years and am happy that she has found a good home. Everyone at Wilbys were very honest and helpful. Great experience! Looking for frames is like looking for jeans not fun but I did have fun at Wilbys !! And their collection of frames is beautiful. A fine place for glasses and an eye exam! read more

I walked in on a rainy Saturday afternoon with my son on the stroller. I started looking at the nice frames they have there and started trying a few of them on on my own. I noticed that one of the attendants were busy helping a customer so I continued to browse for frames. A few minutes after I've been there, a woman who was sitting in the back shouts "Do you need any help?". Of course, I did not respond so she shouted again. I did not respond again simply because I wasn't sure who she was talking to. So she walks my way and asks if I need help, I ask her an insurance-related question and she just says "no, we don't take that. You can buy the frame and send them the receipt and they will send you a check". Then she walked away without asking me anything else. I simply said "Thank you" and walked out. I did not understand her rudeness and sincerely didn't see a reason for it. I was simply a person walking into the shop to look for frames. Even though they do have a good selection of frames, I wouldn't buy anything from them given this bad experience. read more

The employees here are outstanding. They can adjust glasses well and are friendly and helpful.

I recently had a pair of Lindberg Air glasses made up by my optician's office against my better judgement because they said they are authorized dealers of the Lindberg line of frames. It turned out they were not skilled or knew how to adjust them for fit. Previously I had a pair of Air Titaniums made by Wilby Optical in 2001 or so and have been wearing them since. I only replaced them after one lens was scratched. I was going to go to Wilby to make the new glasses, but the optician sold me they can do it. I learned my lesson and will only go to Wilby now to service my Lindberg glasses and will have a new set of lenses made for my old Air Titanium frames. The staff are terrific, Gina was very helpful in helping me purchase the hard to find metal cases for the Lindberg glasses, and Jeff is a master with the Lindberg titanium frames and was able to quickly and expertly adjust the new frames the optician was unable to do! Their work shop is well equipped and fully stocked with parts! I highly recommend Wilby Optical! read more

I was in great need for prescription lenses and frames... i had been developing eye strain and headaches as of lately, so I was searching online for quick same day or next day delivery... i couldn't find much and/or was worried frames wouldn't fit properly without physically trying them on... sight-unseen... I was in addition specifically seeking for protective eye-wear type of frames for construction related work... i saw an ad on Google for Wilby stating "get your glasses while you wait". I called them and a friendly rep gave me a quote with my requirements... it was 4pm late. I asked her that if I arrived at 4:30pm would they be able to give me same day... she said yes so I drove quickly over and arrived. She right away showed me her selection of protective styled eye-wear frames... I made my choice and am now excitedly waiting for my new frames/glasses... I'm so happy they were able to accommodate me this fast. Highly recommend ! read more

Alexander Daas - Same day order... waiting for my glasses to be made on the spot - Eyewear & Opticians Near Me - Palo Alto, California

I had another optician botch the installation of new nose pads for my glasses. I stopped in at Wilby Optical because I was running errands at Town & Country already. Gina installed new nose pads for me in less than five minutes. I put my glasses back on, and they no longer hurt my nose. "Thanks! How much do I owe you?" "No charge", says Gina. Awesome! read more

My temple to my eyeglasses suddenly came off the frame. I dropped by Wilby. A very nice young woman stopped what she was doing and took my glasses back into the work area. She returned five minutes later with the glasses repaired and she had even cleaned them. She refused any payment for her services. read more

I was shy of Wilby for a while, but they are the best. Got some Lindberg titanium frames there about 12 years ago and still wear them. Since then, I've gone back maybe three times to get new lenses (progressives) and each time, they feel just right immediately. (Every previous pair of new glasses, I had felt kind of weird with new lenses, like they weren't aligned right with my eyes). Wilby must do something right, or be very careful with the measurements and fitting. The frames and lenses are expensive, but (for me) worth it. I also have gotten little replacement nose pads free several times ... always graciously done. I haven't been to Dr. Berkowitz at Wilby, but I have had my vision measured by her many times at her previous office. She's good: straightforward, clear, and efficient. read more

A fancy, non-standard screw fell out of my sunglasses. I had no idea where to begin looking for a similar screw and figured that I'd just have to buy new sunglasses. But while walking around the Town & Country center during my lunch break, I noticed this store and just decided to walk in and ask them for advice on what size screw to look for. The guy behind the counter took one look at the glasses, then told me to leave the glasses with him and come back in 15 minutes. When I returned to the store, he hands me my glasses - fixed with a practically identical screw! And he didn't even charge me for this service!!! WOW! As soon as my eyes start going bad, I know I'll be coming back to this place. They've restored my faith in humanity. read more

After driving over my favorite tortoise shell glasses I thought they were toast! I dropped them off at Wilby in hopes that perhaps they could be put back together again. Miraculous they screwed them back together, buffed and polished them so they look as good as new. Darcy also assisted me to find some semi-hip glasses for this middle-aged face. Thank you, most grateful! read more

They are friendly and helpful, solve my issue even though the eyewear is not bought from their store.

They fixed my glasses no questions asked for FREE! Excellent service and an awesome collection.

I have been wearing glasses as long as I can remember. I have gone to a dozen optical stores, but no one, I mean no one, has ever taken the time to look at me. To take the time to know my personalty. To know the I am a professional woman who needed to look professional yet feminine with my new glasses. At Wilby Optical she did so that. I never felt rushed or pressured to pick my glasses. I now look forwarded to picking my next pair. read more

Performance way above expected. I ordered lenses for a frame that provides wind protection by means of a removable foam gasket that fits against the head. The lenses cannot protrude in back or the gasket won't fit. First lenses were too thick on the edges. Wilby lab tech said the wrong material was used, they would replace at no charge. Over the weekend, the tech ground and polished the too-thick lenses so they work. No charge, no waiting 10 days for replacement lenses. read more

I had excellent service at Wilby opticals. I came here for the first time and met Gina, who was very helpful. Jeff the lab manager was very efficient and accessible by phone/ email. I will definitely recommend this place. read more