I have ocular rosacea and was diagnosed with Hashimoto's last summer, all of which contribute to severe dry eye symptoms like redness, dryness, grittiness, puffiness, watering, and burning. Before seeing Dr. Lam, my eyes were constantly interfering with my daily life. I was always uncomfortable, and it felt like my red, swollen eyes were the first thing people noticed about me. Since I began seeing Dr. Lam in June 2025, everything has changed. She has been instrumental in helping me find a treatment regimen that actually works. My experience with her has been completely different from any optometrist I've seen in the past. From the moment I sat down for my first exam, I felt at ease. She is warm, personable, and truly takes the time to listen and understand your concerns. What sets Dr. Lam apart is her thoughtful, comprehensive approach to care. She looks at the full picture and tailors treatment in a way that is both personalized and effective. I've tried many of the treatments she offers and have had great success with all of them. Honestly, my appointments now feel like a self-care day dedicated just to my eyes. I finally have a routine that keeps my symptoms manageable--something I didn't think was possible before working with her. Her new Sunnyvale office is absolutely beautiful, with plenty of convenient parking. I highly recommend Dr. Lam to anyone dealing with MGD or chronic dry eye issues--you'll be in truly excellent hands! read more

I moved to NorCal and started coming here for my annual eye exams, and I've honestly kept coming back ever since. Dr. Joy Lam is one of those doctors where you immediately feel like you're in good hands. She's incredibly thorough, thoughtful, and actually takes the time to explain what's going on with your eyes instead of rushing through the appointment. I always leave feeling like I understand my eye health better. I originally came in for my routine glasses exams, and eventually decided to try contacts. If you've ever tried contacts for the first time, you know it can be... a process but Dr. Lam was the best "contact lens coach." She was patient, encouraging, and made sure I felt comfortable putting them in and taking them out before I left. She's also helped me navigate dry eye issues, which can be really frustrating, and I appreciate that she looks at the bigger picture instead of just offering a quick fix. The staff here are also wonderful. Everyone is kind, welcoming, and the whole office has a calm, positive energy that makes the experience really pleasant. You can tell this place is run with a lot of care. I'm really grateful I found Dr. Lam and the team here and would absolutely recommend them. read more

Joy Lam, OD - Refine Optometry - Glasses I got here! - Optometrists Near Me - Palo Alto, California

Dr. Lam is thorough and always there when we need. I have seen her for my eye exams and for summer urgent visits for my kids. We highly recommend her! read more

I recently visited " Site for Sore Eyes- Palo Alto " for my annual eye exam, and I couldn't be more pleased with the experience! Doctor Joy Lam was incredibly thorough, professional, and attentive to my needs. She took the time to understand my daily routine and suggested a fantastic solution: Two pairs of glasses tailored to my lifestyle--one pair optimized for computer work, with a prescription adjusted for close-up tasks about two feet away, and another pair for driving and other activities requiring sharper distance vision. This personalized approach has made such a difference in my comfort and clarity! I used to experience headaches and sometimes migraines almost on daily basis and these would usually start around 4-5pm (after a long day of working on front of the computer) but with this new "close-up" prescription (I don't quite remember the technical term for this correction , what I do know, is that it works!) I now can't remember the last time I had a headache and if I did, it was probably due to staying up late. Also, during my last visit- The entire staff was friendly, and the appointment was efficient yet unrushed. I truly appreciated the doctor's expertise and innovative recommendations. I highly recommend this practice to anyone looking for top-notch eye care! read more

I've been seeing Dr Lam for a couple of years. She is very detailed oriented, approachable and professional. I have dry eyes and use contact lenses. Dr Lam has given me great recommendations on how to improve my conditions and those suggestions made my eyes much comfortable and my prescription has been getting better. read more

I definitely recommend Dr. Lam if you're looking for a new optometrist! We've been seeing her for our annual eye exams since 2016 and never thought of switching providers, even after she moved office locations. Dr. Lam is always very warm and caring. Her eye exams are thorough and never rushed. And maybe most importantly we're always very happy with the new prescriptions each year, especially compared to previous prescriptions from other providers that did not correct well for astigmatism. The new location in downtown Palo Alto is convenient for parking and nice and bright inside read more

Dr. Joy Lam was my eye doctor when I lived in San Mateo, and honestly, I haven't found anyone like her since I moved to LA a few years ago. She's incredibly thorough and patient, which is so hard to come by. Every time I'm back in the Bay Area visiting family, I make sure to schedule my annual exam at Refine Optometry because I know I'll get the best care and the warmest welcome. And I have to mention the staff - they have an amazing eye for frames and always help me find the perfect pair with the latest styles! read more

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I got the TearCare Dry-Eye treatment from Dr. Lam last summer. I also purchased the USB eye patch that I apply at nights and my Dry-eye symptoms have not come back since that treatment. Dr. Lam is an expert in this field and gave me great advice on how I can prevent dry-eye symptoms in the future. read more

IPL works to treat dry eyes. It did for mine. Happy patient here. Post treatment, it doesn't hurt to open my eyes in the morning anymore. Substantial reduction of scratchy and dry eyes. Grateful for results. Shout out to Dr. Joy for incidental pore size reduction!. read more

My friend referred me to her optometrist, Dr. Lam while I was visiting the Bay Area. I had been dealing with dry eye discomfort for a long time and hadn't found any effective solutions. I'm so glad I took my friend's recommendation. Dr. Lam was thorough and explained the IPL treatment clearly. After the treatment, I felt great relief from my dry eye symptoms. This was especially helpful since I spend a lot of time in front of the computer and I found that my improved comfort helped me be more productive at work. As an added bonus, I noticed my skin felt smoother and my freckles were less visible. Even after just two treatments, I already saw noticeable changes. I highly recommend Dr. Lam to anyone struggling with dry eyes. I'm so relieved to have finally found a solution for my longtime discomfort. read more

I have been going to Dr Lam for my eye care needs for over 5 years now, and I can not rave about her and the office enough!!!! I have transitioned my entire family to her care for yearly exams and more difficult issues such as CRTs and dry eye treatments. All of which Dr Lam has help tweak to better fit our needs than previous eye care providers. Her front office is also so welcoming and very knowledgeable about what glasses suit my face. The only problem is it's really hard for me to choose with all their fabulous frames! read more

've been seeing Dr. Joy Lam for my annual eye exams for many years, and she continues to exceed expectations. Dr. Lam is incredibly warm, detail-oriented, and consistently goes above and beyond to make her patients feel comfortable and genuinely cared for. Her thorough approach and personal touch create an experience that is both professional and welcoming. I always leave my appointments confident in the care I've received. If you're looking for an optometrist who truly prioritizes her patients, I highly recommend Dr. Lam! read more

Dr. Lam and the staff at Refine Optometry are fantastic! I was using old two-week contact lenses and Dr. Lam switched me to daily disposables, taking the time to explain how they were much better for the health of my eyes, reducing the risk of dry eyes, infections, and many other problems. Also, for a while I was having headaches while using my old glasses. Dr. Lam took the time to give me a comprehensive eye exam and listen to my story, and thought I might do better with a dual focus lens. Now my headaches are gone and I love my new glasses! Even better, the staff at her office went above and beyond helping me pick out my new lenses. They were kind, patient, and super helpful with giving me tips and useful feedback. I would highly recommend Dr. Lam and Refine for all your eyecare needs! One of the best eye doctors around! read more

I would like to sincerely recommend Dr. Joy Lam to people who have experienced and suffered from dry eye symptoms. I have been suffering from severe dry eyes for years and my daily life has been badly affected by the disease. I have previously sought medical help and tried all brands of drops, gels, ointments but nothing brought lasting relief. That changed when I started seeing Dr. Lam. She sought out the root cause of my dry eyes and tried several new treatment methods for me. Right now, under her proactive care, my dry eye condition has improved a lot. Dr. Lam is a truly caring, knowledgeable and competent doctor. read more

I picked up two pairs of glasses at Refine Optometry after a thorough and efficient eye exam with Dr. Lam. There was a wide variety of glasses to choose from and the staff helped steer my frame selection from basic NPC to giving zaddy vibes. Will definitely be returning for my regular eye check ups and the latest eye-wear drip! read more

My family and I got our eyes checked with Dr. Lam last April. She was absolutely wonderful! I have two small children (5 and 3) and she was wonderful with them as well. I highly recommend Dr. Lam! Great advice and helped me pick out a great pair of glasses (I get compliments on them all the time)! read more

Dr. Lam is great! She's extremely patient, thorough and takes her time explaining what she's doing and what she's looking for. She's also very personable and makes you feel comfortable during your visit. She helped me pick out a pair of lens and went through all the different options. Dr. Lam also explained my insurance coverage and what was included vs. what was not which I found very helpful! read more