Prompt phone answering, they were able to take my problem,which was an antique trunk, out of my van…read moreand called me when it was open and ready plus made me keys to open it again if there's ever a problem, definitely worth it!

Excellent service, from start to finish. Very professional, great communication, fast efficient…read morework at the best price around. Couldn't be happier. Location is easy to get to also. Thank you so much, Brian.

Jacob was straight forward and got the job done in very professional manner. Great service and…read moreknowledge of the product he installed. Keypad lock

I called you first and asked if you stood behind your work and or warranty. You didn't.read more

This is about Vivint First of all, my wife 77 years old and…read moreI 79 years old should have known better about signing a contract with Vivint and trusting with what we were signing by a 20-year-old salesman. In the past we have refused to sign a contact with digital signing by a salesman. Now we all have no choice. We get to the printout after the signing and it can have many mistakes and we are screwed. Now in my experience with the Vivint sales person (I what to be pollical correct) His first pitch was "free Installation" in the end we were charge $199.00. Also, the Vivint thermoset was not installed because they say only an HVAC certified installer can do it. Its only two or four screws and the wires from your original. What the s said "our security system installed for free" We first took it as we had a model home and everything was free and if we put their sign up in front of our hose, we would only pay for a monthly charge of about 15.00 for monitoring thermostat. This they say is Connecticut Law. Not sure if it is true or false (is this true). So right now, it is on my kitchen table waiting for Vivint to get this installed. What you end up with is two different contacts. One with Vivint and one with a loan company. The loan Company contact says we owe $199.00 for installation. What seemed to be because our home was so beautiful (we have lived in since 1976 and the longest owners of a home on our street in Windsor. Now in Windsor about two weeks a sub contracted company by Vivint, which this sales person and installers are roaming my neighborhood the out of Florida and stay at a hotel/motel in Hartford Ct. The00 next day I saw the salesman on a stre0000.......................et next to me at the front door of a foreclosed home that has padded sides. I wonder this fitted in to "my model Home" that they wanted to give me free stuff especially install. In the end the security l package was $3450.00 to plus $39.00 a month monitoring. We all paying this off over 5 years. We signed digital documents not seen until they were printed out after signing. To late we were now charged $199.00 installation. How can that balance two different contracts and why a specific loan company (I guess Vivint gest a cut. We were told by signing up with their credit company was all they wanted to do was verify our credit (turned out to be a credit charge. That all they wanted to have them do was verify that we were in good credit so that they could use as "a Model Home" and we would get in my interoperation free stuff. Sound familiar? We never got to see what we signed for in the contracts until they were emailed to us and we printed them out. Now here is the "RUB" in Connecticut you have so many days to put in writing in a certified let canceling the contact. Here is what they do to go around this, again in my opinion. Without my knowledge the salesman called the installers to come. (they were also form Florida and part of the Team" They were done at 10.00 PM Est. I could even see what the two cameras were seeing. I said I wanted to review what we signed so if there were any problems We could cancel if we signed according to Connecticut t law. Now the salesman told us if it was not done that night we would be charged for installation. He did not know the cost. So as two old married couple of 58 years we went along with it. My wife just felt compassion for the 20-year-old salesman from A Cuban family on Florida. How do we know about him, he talked about himself? What I am asking if this sounds familiar and you had a similar experience with Vivint let them know. Now after contacting their customer care support they, up to their supervisor, we need verification this 20 year who sold us this or that his main approach was FREE INSTLATION" beside other promises that were extreme "PUFF". So, I got his email address, emailed him twice Vivint contacted at least 3 times my cell phone and while I was on the phone for 20 minutes, they could not contact him'. Can you imagine a 20-year-old off his Smart phone and not getting these messages? Why does he not answer and admit that I should not be charged $199.00. Here is the email that I have been sending him: Mickey, This is my second attempt to contact you by email about this. Please have the decency to respond. My wife drove you to McDonalds because it too was too far for you to walk and back so that you could get something to eat. She dried your jacket because it was wet from the rain. We were charged $199.00 to install our security system. It was supposed to be installed for free. You mentioned this several times the first time when you first met with me. Also, at the end of the signed contract you told us that it was being installed that night. I questioned why it had to be installed that night and you replied if we don't have it done that night we would be charged for installation. Customer Care has been trying to contact you to verify that you told us charg.e. You don't answer me.

I am happy to have cameras installed and to have the peace of mind of an alarm system; however, my…read moreexperience with Vivint, especially their installation team and to some extent the service department. When I signed up with Vivint, the salesman said there was a special promotion that included a discount if the installation was completed that day. The installer came that night and was there till after 11pm installing my panel--so my young son and I were alone with this stranger after 11 pm! He was unprofessional (complaining about his boss), he borrowed my drill because he didn't have the right tools and then took it with him when he left(!), and he did such an ugly job with the installation. I'm also pretty sure he filled out the customer evaluation himself and didn't give me a chance to. When I called the company to fix these problems--albeit after the 120 days allowed for customers to complain--they charged me a $99 service fee, offering me only a $15 credit to my account for my inconvenience. I think the company has good products but they butchered this installation job and didn't make up for it when they could have. They are offering $300 if I refer them to other customers, but I will not be taking them up on that offer because I do not recommend them.

I purchased a fairly sophisticated alarm system from Mitchell over two years ago. I initially…read morereached out to him because I wanted more than the "2 doors and 1 motion detector" intro package offered by the national chains. Mitchell came to my home and we spent hours designing a system including not only all of the typical stuff such as door and window sensors and motion detectors, but also glass break monitors and water alarms for the laundry room and sump pump areas. Mitchell did not "sell" any of this stuff to me. I asked for it and we designed an excellent system together. The reason that I am writing the review today is because this is the first time that I have spoken to Mitchell in over two years. I received an alert on my control pad that a battery was low and I didn't know which device needed the new battery. I called Mitchell on his cell phone. He picked up on the second ring. I had the battery in a drawer and he identified the device and walked me through the battery change over the phone. This tells you a couple of things: 1. The equipment that Mitchell sold to me over 2 years ago works without issue. I literally have had not spoken to him in over 2 years because I have NEVER had a problem. My big problem today was that I needed a new battery. I'm OK with that. 2. Mitchell answers his phone. He is extremely responsive and knowledgeable. Mitchell is a good guy. He knows what he is doing and he sells good stuff. I recommend him without hesitation.

I had a security camera system installed by Michell over 10 years ago and I recently started having…read moreissues with the recording and playback. He suggested we troubleshoot over the phone before sending a technician to my house. Since the equipment is old, he had to send a technician after all. While I was waiting for the technician to arrive, I fiddled with the settings and ended up resolving the issue on my own. What really stood out to me was the honesty--both Mitchell and the technician could have easily said I needed new equipment or upgrade or unnecessary work, but instead they were supportive and completely upfront. Very fair, trustworthy, and refreshing to deal with a company that operates with integrity. Highly recommend for your security needs!

System works great! Owner is very personable, came on time and installed security in our home…read moreneatly and explained everything to me twice. We had a trigger on one of our windows, the call came in quickly from the monitering company to check status, all was good as the kids just triggered it but the next day the owner came to check it to make sure the window was still armed correctly. Price is what is stated at hookup, we pay the exact same as we did almost 3 years ago, no increase. Safety is important and we feel we made a great choice with this company...

From the owner: JC Electronic Technologies, LLC is an excellent Ansonia, CT company that offers the latest in home…read moresecurity systems including cameras, as well as audio/video services. Don't hesitate to give us a call today for great service.

Thanks to JTech Security Systems, I have peace of mind about my home security system. As someone…read morewho likes to travel, I always worried about leaving my home alone for extended periods of time. Although having a neighbor or a friend check in for me while I'm away is always helpful, now I can monitor my home right from my phone no matter where I am without having to inconvenience anybody--I love this!! I'm so glad I went with JTech for a variety of reasons: their up to the minute technology, accessibility, and price point. Jason was very thorough and knowledgeable in his explanation of features, and after comparing his company with other better known companies, I opted for JTech. Several months later I'm still very happy. If you are looking for personalized, excellent security service at a reasonable price, I highly recommend JTech.

I am a new mom who works full time. I wanted to add some cameras so that I can check in on the…read morenanny and family when i'm not at home. My neighbors have an interactive system and are able to control their entire home from their smart phones, I thought that it would be perfect for me but probably out of my budget. I researched my options after comparing multiple quotes from local and national companies and decided to go with JTech Security Systems. I was able to get next day appointment for an estimate. The owner of the company showed up. His name is Jason, He was very , personable and knowledgeable. What I enjoyed about him the most is that he wasn't a pushy salesman, I didnt feel pressured or obligated as the other companies made me feel to sign up same day. We discussed what my security concerns and goals were, Jason took his time and did a thorough walk through explaining potential security vulnerabilities that I overlooked, more importantly advised me on the lack of smoke and carbon monoxide detectors in my home. He also pointed out that my existing security system is hooked up to the telephone line which in the event of a burglary can be cut. New technology runs on cellular networks. I never knew home security was can be so in depth. Jason opened my eyes to all these potential threats. Out of all the security companies that showed up for estimates, Jason was the only one who came with a demo. It was great to be able to see and touch the products before I made a purchase. After careful consideration, I decided that Jtech was a good fit for my family and home. I upgraded my existing system for a new smart home security system. The main panel is touch screen and visually intuitive. The best part is that I can totally control it from my Iphone or computer, not only does it control my alarm but it is also connected my cameras, lighting, thermostats, garage doors and front/back door locks in my home . If I forget to turn the thermostat down before I leave the house, it automatically goes down to a set temperature when I arm the system away. Making my home more energy efficient. My favorite part is that I can keep an eye on my baby and pets anytime from work. I can also let people into my home such as the dog walker or contractor...all from my phone. I do not have to give out my alarm codes anymore or make copies of keys which can be duplicated or lost. I am so happy that I got this system. Its not just a security system...it's part of my lifestyle. I am connected to my home and family while I'm away...that is so important for a working mom...to have that peace of mind. I'm so grateful for this technology and to Jason for installing it and patiently teaching me how to use it as I am not so tech savvy. Another great part of my experience is the price, it was so much more affordable than I thought. He was able to work within my budget. I love it and highly recommend JTECH over the bigger corporations because of high level of personal service, great technology and affordability. I am also having Jason install a system at my business location. I've already referred Jtech to my family and friends and they love it too! Once you have a "smart home"...you can't picture how you ever lived with out it! Lena

Business must be very good for Now Security to treat potential customers the way they have me. It…read moretook two calls to get someone to respond to make an appointment for a home security system, and when they did set an appointment their representative never bothered to show up. When I called to find out where he was, they indicated they would call me back to tell me what was going on. I am still waiting.

Have been using now security for the last few years. Never…read morehad a problem and they are always polite and helpful when I call And their monitoring fees are quite low