December 7, 2018
Mary Depew
75 Trinity Avenue
Worcester, MA 01605
508-410-1175
Aldi's
500 Lincoln Street
Worcester, MA 01605-1916
Attn: Kathy, Manager on Duty Dec 6th 6:pm
Dear Aldi's,
I love Aldi's. I have been shopping at Aldi's in Worcester since 2016. I am 63 and retired. I tell all my friends to shop there. I brought my son to Aldi's for the first time on December 6th, 4:pm. I was happy to see the ONE Handicapped Cart available for use, as my son, age 43, has Multiple Sclerosis since 2005 and he tires very easily. My son loves Aldi's now also and we will continue to shop there even though we had an extremely upsetting experience at Aldi's this time, although in the past, all experiences were very positive.
I am writing to tell you what happened to my son and I. We must have spent nearly two hours in the store as my son was unfamiliar with the offerings. My son got to the Handicapped Cart but it was somewhat awkward getting in the entrance door to access it. Someone actually tied a shopping cart to the railing near the closest register aisle so that getting the handicapped cart in the shopping aisles was a bit difficult. Why?
I did not get my own shopping cart as I had already shopped and was just there to assist my son, but I did end up buying quite a few items myself. Rather than leave my son unattended, to go get my own cart, I just added my items to his handicapped cart, so it was overflowing. When we got to the register, we planned to separate our items there, I was paying with a Debit Card and my son was using Food Stamps and a credit card.
As we started to load the conveyor belt at the register, we were distracted by the extremely impatient cashier. Her name is Shirley. My son apologized that our items were not sorted and asked "Is it OK"?
Shirley answered in a really sarcastic voice, "Well, I am not going to stop ringing because your stuff is not sorted". So we loaded the belt and the cashier made a fuss about the carts. She totaled my items, first and put them in her cashier's cart. She said, "when you are done can you bring back the cart", I responded, "Yes". So my son was next and she was totaling his items and had no place to put them and Shirley told him she needed a cart. My son did not realize she meant to pull his cart up, and asked me to bring my cart back. I pulled my cart back, but Shirley seemed angry with us, but put my son's items in my shopping cart in an annoyed impatient manner. My son tried to explain that he did not realize which cart she meant and that he could not make that turn, from the register aisle to the end of the aisle, with the handicapped cart anyway. I told my son not to worry to just forget it. Then Shirley said, "I can call my manager if you want?", in a mean and threatening manner. My son said "What did you say?" And Shirley called the manager Kathy and said, "Can you take this customer for me?" Kathy stepped in and quickly cashed us out. Kathy did ask me, what the problem was, but I told her I could not talk about it then because my son was upset and tired.
We loaded up the car, and went home. My son said he felt discriminated against either for being handicapped, like he was stupid, or because he was useless because he was using food stamps.
I was so angry to see my son treated so poorly when I had encouraged him to try Aldi's.
In all this upset, an error was made, Kathy told my son that he only had $24.00 on his food stamp card. My son could not see the payment screen from the handicapped cart very well, so he said, No I have over $100 on the card, but Kathy did not check, just repeated that he had no food stamps left, so he paid with his credit card. Money that he wanted to use for Christmas. So when we got home, the receipt did indeed say he had an $86.00 food stamp balance, with $24 dollars used.
So I went back to the store with my son's receipt and his Food Stamp card and his credit card. I asked Kathy to correct the mistake, so that cash could be put back on the credit card. Kathy said she had to re-ring all the items to refund and re-bill. Short of going back home and retrieving all the items, we walked to store with the receipt and collected all the items so this could be done. Kathy did a great job at a complicated return/re-bill. Kathy did not ask me again, as to what happened with Shirley.
Shirley is not Aldi material. All Aldi employees have always been very friendly and helpful, NOT Shirley. I wanted to tell Shirley, "Don't you ever again talk to my son disrespectfully!" I held my tongue. Instead I apologized to the customers waiting in line, while Shirley made the Impatient, Uncomfortable Scene. Shirley's body language was also threatening. We are NOT afraid of Shirley.
I did ask Kathy her name and thanked her, and asked for the other cashier's name, and told Kathy that I would be writing a complaint letter about Shirley. Kathy said thank you and she resolved our see part 2 read more