We have been using Alcam Advantage Waste Water services for about 10 years now. We have a yearly contract where they come out to service and check our septic several times throughout the year. My husband can't see well enough to do an inspection of our system and this company provides the county inspection requirements for us. They even leave us a report on the door if we are not at home and email us a copy. They are reliable and honest. We have also used them for repair and replacement of the septic sprinkler heads when they get mowed over accidentally or have frozen. we highly recommend this company! read more

I highly recommend their service. It was recommended by a neighbor and I've been extremely happy ever since I needed some extra service to deal with an issue I was having and the price they quoted was much more reasonable. read more

If you want service, AAWWS is your answer. Been using them for over 9 years now and have received outstanding service. Andrea in the office and Josh in the field keep your septic going. If there were 10 stars, they would get. read more

Allen is always a pleasure to be around. He's always courteous, upbeat, considerate, thorough and professional. AAWWS will not take advantage of you. I will continue to use this company. read more

Can't say enough good things about this company-they are 10 stars in my book! Thank you Andrea for your help and advice! Thank you Josh for walking us through the steps and showing up at the end of a hot day. read more

This organization is great to work with and has the best people as technicians. I continue to recommend them.

Honest, sincere business principles. Very informative and understanding. And they came promptly. Extremely happy with the service

I've been using Alcam for over 20 years without ever experiencing a problem with the company or any of their technicians. They have been very professional and responsive to any request I've made. Therefore, I'm happy to recommend them without reservation. Bob O, read more

We have been customers for 5 years. AAWWS was referred to us by good friends when we purchased our current home. This was our first time with a septic system. The first time they came out, they gave us a crash course in what we needed to know. Over the years, they have responded very quickly anytime we had a potential issue. We have quarterly inspections and they always let us know exactly what's happening. They are also very personable and courteous. We highly recommend them! read more

They are very proactive with regular check ups. The few times I've had something going on, they were there in a few hours. I was a newbie to septic systems, everyone told me horror stories, but they took away all the anxiety and frustration. read more

Allen has been servicing my septic system for a few yrs now. He covers everything and even helped me get a bees nest off of my window! Love this company! Thanks! read more

Absolutely amazing! Professional, prompt, and go above and beyond! All of the staff are very friendly and knowledgable.

All routine inspections required by the County are done on time and with no inconvenience to me. When I need them for other maintenance they always respond quickly with very informative technicians. read more

Great people - good dependable service . They are self sufficient and always show up on time. Couldn't be easier

We are always impressed with Alcam customer service. They know their stuff and are always helping to educate us about our septic system. Anytime we've had an emergency they're always quick to come out. My husband was out of town this weekend and our pump went out (of course!). Josh was able to come out the same day and replace it while he was here. He is amazing - and super friendly! So thankful for all of them! read more

Excellent service. Been using them for 10 years. Techs are knowledgeable if there is a problem what to do to correct it.

Great company. Knowledgable, reliable and responsive. Have used for years. Highly recommend.

Alcam is the best! They all go above and beyond to make their customers happy. Andrea is amazing and has been great to work with! Thank you all for your hard work and dedication to your clients! read more

Been using for 20 years, always take care of business promptly, which in their business is almost imperative.

Highly recommend! Excellent customer service, always respond to phone calls and texts. If we had an issue with our tank, they responded quickly and efficiently. read more

These guys are great at what they do. We have 2 complex aerobic systems and they do a great job servicing them and keeping them in good shape.You won't be disappointed! read more

When I contacted AAWWS I was surprised to get contact over the weekend. Then a call on a Sunday afternoon, we had a tech Josh come out on the Monday to assess and fix the issues!! Great customer service from start to finish! We have a maintenance contract set up and are looking forward to working with them in the future! When the system was installed by a septic company that were hideous, we had no instruction on how to mitigate issues! Josh explained everything and was super helpful!! read more

Alcam is GREAT! Andrea helpful and friendly and the service could not be better. Woke early in the morning with septic 'song.' Called and Mike had it diagnosed and fixed by aft. These folks are the best! read more

AAWWS is the best!!! I have never had such amazing customer service. I can't thank Andrea enough for everything she has done for us. I am a first time home buyer with a septic. Andrea has spent hours educating me. I was having issues and she sat on the phone with trouble shooting until someone could come out. Thank you for caring!! read more

At 4:45pm my septic suddenly stopped working. Water was backing up into the house and I was in a panic. I'm a 71yo widow and needed someone to talk me down off the ledge. Andrea, the office manager, did just that. She told me what to do (and what NOT to do) until she could get someone out here. Josh showed up the following morning and did a thorough inspection of the equipment. He showed me what happened and what correcting it would entail. He was personable, efficient, and answered all my questions. He replaced the pump in a timely manner and told me what to look out for in the future. His estimate was accurate. I appreciate AAWWS and their prompt, courteous, and efficient service, and I highly, highly recommend them! read more

For 13 years now, Alcam has been so easy to work with. Great response time, excellent service, and thoroughly enjoyable people.

Fantastic company! Customer service is stellar and the quality of work is too. Anytime I needed help their response time was immediate!!

I have had exceptional service from AAWWS for the past six years, starting from the technicians Ryan, Josh, and Andrea (office). Andrea has been excellent; she always calls back when I panicked, especially when we had a freeze a couple of years ago and did not have electricity for a few days. She instructed me on what needed to be done. This company is reputable, honest, and has reasonable service prices. I highly recommend Alcam Advantage Waste Water Services. read more

We have been using Alcam for 12 years. They are reliable, responsive and we trust them completely. Our red light came on last Sunday afternoon and I texted them (before I forgot) thinking they would respond on Monday but they responded within the hour and someone was out Monday morning! Fabulous service. For 12 years! read more

Alcam Advantage has serviced our septic system for almost 5 years. Mike, the technician, is very friendly, knowledgeable and efficient. Andrea in the office is also very helpful and efficient. During the big freeze she talked me through several alarms when we lost electricity and water until power was restored and the roads were opened so that Mike could come out and make sure everything was back to normal operation. We recently had a pump problem just before a big family gathering. I left a message for Andrea and she called me back on the weekend. Mike was out before 7 o'clock the next morning and had things fixed very quickly. Andrea then called and texted to make sure everything was fine. Alcam Advantage is like family with old-fashioned service as well as excellent work. I also think they deliver good value.. read more

We are so grateful for AAWWS. Since we moved here in 2009, they have taken great care of our septic system. They are prompt, efficient, careful with our system and keep us in good working order! We are so grateful! read more

We have used the company since the home was built 16 years ago. The previous manager Kent was kind and cared about customers; he would explain what was wrong, how repair would be done, and asked for permission. The switch of management was terrible. "Feel free to speak with other companies about their prices for contracts an repairs, but I will only authorize inspections a week ahead of the month they are due." When a repair service was called, they did not explain the scope of the work, nor did they ask for permission to do the repair. I have never seen such a rude and unprofessional service provider. We're stuck with the current contract until next renewal. Not recommended. read more

The best customer service I've ever experienced, from an unexpected industry. I didn't know I could be this grateful for the company that services my septic system. I thought, at best, they and my septics go unnoticed. I was wrong. I called them less than an hour ago (after their business hours), then left a voicemail which I presumed wouldn't be heard until tomorrow morning. Within 30 minutes, Kent at ALCAM returned my call, and solved my issue within 2 minutes. I could recite at least 4 equally as impressive stories. read more

AAWWS has provided excellent service for us over the past 9yrs. Always professional, responsive, informative, knowledgable, and helpful throughout our time doing business with them.. In particular they stepped up tremendously when we found out at the last minute we had to have an LCRA re-inspection prior to the sale of our home. Without their considerable effort to help us coordinate and expedite the process we almost assuredly would have missed our closing date - and this for a customer who would no longer be a customer once completed. Highly recommended service provider! read more

We are new to septic systems and have been so pleased to have Allen (owner), Andrea (Office) Kent (Service manager) and Mike (does our inspections) to help us along the way. The fact I even know everyone's names and what they do surprises me in retrospect but I realize it's because they have all helped me in one way or the other with our system. We inherited them from the previous owner just 8 months ago and have had nothing but great experiences. We feel confident having to own/operate a septic system with them backing us. Thanks, guys! read more

First of all, I am a Realtor but MOST importantly, UNlike so many other Yelp reviews this one was COMPLETELY unsolicited. I've recently been working with a client who uses Yelp extensively and felt I should add my two cents for a very fine company who hasn't been mentioned here. I take no compensation for my endorsements for this, or any other vendor. In my opinion, to do so is an ethical violation and something I just don't do. It can also be illegal under certain circumstances. No one likes to think about on-site sewer systems (what we call septics)--they are just a part of life in the hill country. For reasons I cannot explain, though it is likely due to providing consistently high-quality service, Alcam has been the septic service provider for almost all, easily 95%, of the homes I've had the opportunity to be involved with and there have been hundreds. I've personally dealt with Alan Franques (good luck pronouncing it, it is Cajun name I do believe) dozens and dozens of times. He almost always answers his own phone and when he doesn't, he calls back promptly. He is polite, a bit soft spoken and always easy to deal with. He and the folks who work for him have always shown up on time, done exactly what was promised at a very fair price. Obviously, I recommend them. read more

I can't thank Kent with Alcam enough for the great service. Every time I have called with an issue they are prompt and efficient. The customer service is outstanding. I would not hesitate to recommend this company to anyone. read more

Alcam is incredible. Kent (Service Manager) and his inspection crew do a fanstastic job. After having some issues after the recent freeze, Kent walked me through what I needed to do, and then sent someone out immediately that same afternoon. I have a very old aerator, and their attitude is that if it works, they'll fix it but don't replace it until you need to. Their customer service, attention to detail and honesty is the best in the business. I think my entire street now uses Alcam from word-of-mouth recommendations. I highly recommend them. read more

Absolutely fantastic company. We got to know Alcam well because of the Clear Spring septic system our builder had installed in our Highland Home. Like most things Highland does....very bad decision. We have had nothing but problems with the unit. Thank goodness honest reputable companies like Alcam exist. Ken is awesome and has always been amazing at coordinating everything. they have saved us countless times. read more

We called Alcam about the septic system on a house we were about to buy because they were the company currently servicing the system and we needed to have it inspected before making an offer on the house. We had head that pumping certain systems could cause harm to the system so we wanted to make sure that didn't happen. Alcam's technician told us that in order to avoid an $800 media collapse repair he needed to go out and perform an "air wash" before the pumping occurred. He told me it would cost $150 to do this "air wash" and that he could be there to do it personally the next morning. Since we didn't want to damage the tank and needed the inspection done as part of our real estate transaction, we agreed to pay Alcam $150 in order make sure that no damage was done during the pumping or inspection. When we got to the house the following morning, Mike the Alcam technician greeted us with "Well, bad news! The media collapsed and it's going to be $800 to fix it". I called two other septic companies and a septic inspector in the area to get their opinion on what had happened, all said that it sounded like operator error and one even suspected that it was ALCAM that had done it (without me mentioning the company) as he had heard this kind of story about them The owner at Alcam (Allan) not only refused to fix the media at his company's expense, but was condescending and unpleasant to deal with. In the end, we called another company who sent somebody to clean up Alcam's mess for $500 -- expensive - but less than Alcam wanted to charge us to fix their own error. read more