I live 1 block from this store and am always here. Sherry is the best, the definition of excellent customer service! This whole Albertsons has the nicest, friendliest staff and the Starbucks inside has the greatest staff of baristas. Gina, Patricia, Richard, Veronica, Tracy, and Sherry are what makes this store great! read more

Still praying this store shuts down. You can replace all the clowns but that circus is still running

Picked up some chicken, tissue, water, apples, and a few other items. The store is clean and well stocked. Customer service was good and one of my Starbucks spots is located in the store. Conveniently located and easy parking. Recommended read more

They never have enough cashiers and no self checkout available. Plan on being here a long time at checkout - always.

I actually really love Albertsons especially for their deli meats and bakery. Everything always tastes fresh, and the butcher is super friendly and helpful, which makes a big difference. That said, for some reason the steaks tend to taste a little gamy and the fish is a bit fishier than what I get from Pavilions, Stater Bros, or even Walmart Grocery. Not sure why! The lighting in the store is also kind of depressing lately--makes the whole shopping experience feel a little dull. And I seriously miss when the Albertsons cookies came in the purple bag. Those hit different. The old Albertsons used to pass out free samples of bakery stuff too, which was such a fun touch. I still enjoy shopping here, but I really miss the old Albertsons on Muirlands that turned into a Floor & Decor. That location was the best--they had a Japanese food spot inside, a bigger bakery, a Starbucks with super friendly baristas, and even a frozen yogurt counter where you could get $1 root beer floats. Oh, and they had a Blockbuster inside! Total throwback. South OC is way overdue for a great grocery store. Nothing has quite measured up since. And I still miss all the old employees. read more

Albertsons - Grocery Near Me - Mission Viejo, California

I had my groceries delivered. My whole list everything was so fresh! Excellent quality of all the goods I ordered thank you, Albertsons! read more

I had a really disappointing experience at the register today at Albertsons. When I asked the cashier how his day was going, he said "alright." I responded with, "oh, just alright?" which is a normal, polite way to make small talk. His reply, however, was, "yeah, unless you want to be my therapist," said in a rude and condescending tone. I found this response unprofessional and disrespectful. I wasn't being invasive, just trying to be friendly. Interactions like this really affect the shopping experience. I hope this is addressed so customers feel comfortable and respected at checkout read more

I can walk to Albertsons, so I do that when I need just a few items, instead of driving to Sprouts, Ralphs, Aldi's or Whole Foods. But my neighborhood Albertsons has gone dramatically downhill since the corporate merger deal with Krogers fell apart. So next time I'll drive to one of those other stores, where they still have cashiers. Albertsons relying on 100% self-check works ok, as long as no one wants to buy beer, like I did. Then it's time to practice deep breathing or checking email or reading the news or whatever you do to stay relaxed when you're waiting and waiting and waiting for something you didn't have to wait for before. read more

The employees who pick the produce for home delivery would look better at what they pick. read more

Albertsons - Plum - Grocery Near Me - Mission Viejo, California

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Bring self checkout back please ... It is crazy to be in long lines for less than 5 items read more

I went to this store which was advertised to be open today until 3PM. I needed 2 items that I figured would take me 5 minutes maximum to grab and check out. I was told at the front door at 2:41 PM that I was not allowed to go in, they were closed! Then don't list 3 PM closing, list whatever time you stop people from entering. The employees at the door could have been on the job inside helping people, instead of outside policing them. I doubt I will ever shop here again. read more

Just want to say to you, Albertsons - you have a very funny and hard-working employee there! (I'm sure the rest are great, but this employee stands out!) Ethan is a very diligent (I've seen him JOGGING to get his job done), friendly and approachable guy, He's always very helpful and also funny and welcoming. Keep this kid around and maybe even give him a raise! read more

This has been my go to albertsons for a long time, simply because its the closest location to me. I had always ordered online and picked up - where they bring the order to your car. I had to stop doing online orders because the kids here who shop the orders have clearly never shopped for produce before in their own lives and don't know how to do it. I keep getting bruised up apples, black bananas, stuff that was clearly going bad etc. So I was here tonight shopping in-person for myself. Since I did buy online for so long, I don't know where everything is in the store. I went up to the only cashier they had working, an older woman with greying hair, and asked if she could please call someone to help me find something. She said no. Shocked, I asked if she could call a manager. She said no, her manager was too busy. I told her I would wait and please call the manager, who did come to help. When I was checking out with the same unhelpful and unfriendly cashier, I explained to her that I understand if they are busy or short staffed, but you should never tell customers that no you won't help them, because this makes the store look bad. The customers are the very reason you have a job and that your store is still in business. And you shouldn't be telling customers you refuse to help them. As someone who has worked in customer service management for 25 years, this is basic common sense. Customer service 101. Instead of apologizing, she argued with me that she disagreed! That she sees nothing wrong with telling customers they are too busy to be bothered to help them. I don't know who let this woman work in this role where she is interacting with customers, but they made a terrible mistake doing so. She has no basic skills to be talking to customers. So maybe let's take all our business over to the Lake Forest location where the employees don't mind making time for their customers. I know I will! read more

Don't shop at the store if you are in a rush!!!! Expect to wait 20 minutes in line even if you are grabbing a couple items. The lines are always long, because management refuses to do 'self check out'. It is very frustrating especially when you just want to run in and grab a simple item and try to get back out. I've been coming here for three years, because I live very close, but I always drive a few extra miles to Ralph's instead, which is further away just because it's actually quicker to get items without any lines. From what I was told customers tell them every day to get Self check out, but they obviously refuse to do self check out at this grocery store, thus causing long lines, expect to wait at least 20 minutes in line. read more

My daughter wanted a unique design for her birthday cake. I brought a photo to the Albertsons bakery and they did such a wonderful job! Thank you so much for coming through! Kudos to your cake decorator! read more

Albertsons - Goth birthday cake with spiders and sparkles! - Grocery Near Me - Mission Viejo, California

i don't typically write reviews for grocery stores, but i felt this one was necessary. today while checking out, justin was my cashier, and he was one of the kindest and most patient cashiers i have ever encountered. it was extremely busy, and there was even a technical issue with the customer before me, but he handled everything so calmly and professionally with such a positive attitude. in the short time i talked with him, he shared his goals of going to college, and i could tell he is a genuinely caring and hardworking person. people like justin make a difference. please give this man the recognition he deserves -- give him a raise! read more

Rating for the bakery. I called in an order early in the morning for a cookie cake and the lady I spoke to came thru. She even customized the cake to how I wanted it. My daughter was so delighted and the cookie cake was super soft, a perfect giant chocolate chip cookie that was baked to perfection- soft and heavenly- the way we like it. Lol See pics! So cute, right? read more

Albertsons - Grocery Near Me - Mission Viejo, California

Maria is the best cake maker. She has an amazing talent, skill and vision to create beautiful cakes. She's been making my cakes for eight years and has done beautiful work. read more

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This rating is for the bakery (Ms. Su) so friendly and love the cake she made for my Son, taste delicious. The Guest was wondering where Follow up 10.09.22 Maria is awesome, she made a beautiful cake that made my daughter happy, thank you! read more

Albertsons - Cake - Grocery Near Me - Mission Viejo, California

Well, I just want to say thank you Rudy I could see how hard you're working at our neighborhood Albertsons store. The lines were long, but you stepped up to bat and took a whole bunch of us into your line. at just the right moment. You are energetic, and Hospitable. Thank you Albertsons for hiring good employees like Rudy. You made shopping a great experience. Thank you for your great attitude. It's people like Rudy that will keep customers coming back. read more

They charge you full price on promotion items by not programming them properly and timely. It's kind of stealing. When I brought this to their attention, the manager Rudy was very rude and would blame you instead. Cannot believe these kind of people can still have a job. read more

I LOVE this store. Every tiime I have an issue they fix it. They call me if a product I request that isn't is stock comes in. They have excellent employees working in their departments, specifically produce and deli. It is the only store around I can find certain items and they make sure they are stocked with them as much as possible. The store manager (Ashley I think) is very helpful, and is responsive to her customers. The quality of the food is also excellent. The store is clean, bright, and run very efficiently. read more

Five Star Service from their employee Rudy. Rudy is always greeting you with a smile & goes out of his way to help others. Rudy is an attraction to the Albertsons in Mission Viejo & I always look forward to seeing Rudy & his genuine soul. Long time Customer, Marcia G. read more

I have NEVER had a bad shopping experience at this Albertsons. I FEEL BAD for people who have a bad day and blame their negative energy on a store. Today they had everything I needed, and at a discount or sale price. The store was clean and well stocked and every employee I encountered was kind, helpful and courteous. Ashley (Manager) was very nice and I honestly explained I went to a different location and the service was less and they had none of the items I needed. This Mission Viejo Albertsons rocks! Did I mention they have a Starbucks? read more

Albertsons - Grocery Near Me - Mission Viejo, California

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Rachael in the service deli was very cool and fun to talk to ! She spent time going over what they offer for lunch and was very detailed. I appreciate her time so much because the deli was busy and had many customers ready to order. Good vibes and kind lady! We ordered chicken tenders, chicken wings and potato wedges. All just came out of the oven. Thank you Rachael read more

The most delicious and beautiful baby shower cake from the super talented bakery manager María. My guests could not believe it was from Albertsons. read more

Albertsons - Grocery Near Me - Mission Viejo, California

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Wanted to order deli meat but after being ignored for almost 10 mintyes I asked is anyone was working the deli. A rude employee named Shari made a comment and then made an unacceptable comment quite but heard. Albertsons has lost a customer for life. I refuse to support business who don't support their customers. read more

This is the best bakery in OC. The carrot cake is off the charts--scrumptious! María, the master baker, creates the most beautiful cakes and they are delicious. Thank you read more

My deli platter was perfect. Fresh rolls, plentiful meats, fresh lettuce and cheese and beautifully arranged on platter. I Felt that they carefully made it perfect. Plus, the people in the deli were very friendly and very helpful. Thanks. Will do again. read more

The complicated Albertsons' digital coupons is unfair to those who simply do not know how to use them! The cashier Mariam did NOTHING to help me. I paid the higher price on ALL of the digital coupon items. This is unfair and needs to stop. Amazon Fresh with tip would have been less than what I paid today! read more

Michelle at Starbucks is the friendliest, most hard working employee I have ever met. My vanilla frappacino with 2 pumps of caramel and 2 pumps of toffee nut syrup came out phenomenal! (It's a butterbeer copycat recipe). Not only was she efficient, but she made my drink properly and blended it thoroughly. I am really impressed by her. She's a doll!! read more

Ok, it's been over a year since I bought anything besides soda & liquor. I have, here to fore, boycotted them on anything else, but had a craving for fresh coconut & I bought one, soo stupid, opened it up & of course it was completely rotted . This store is by far the worse I have ever shopped at. I've said it before, but now never again. You probably will never see this review, as Albertsons can afford to employ folks to scrub & delete these types of reviews, (as happened last time), but not afford to buy anything of quality, just out of date or spoiled products to sell their customers. I continue to pray they will close down & something quality will come into our neighborhood. read more

Rude customer service! I hadn't been to Albertson's in YEARS! But I was looking for something specific so I wanted to try them! Milk is $1 a gallon MORE than all the major grocery store chains in the area! You have to be a "club member" just to get the same pricing every other store gives you without the rigmarole! Just another sneaky way to get hold of your private information! Cashier was really rude...demanding my phone number and acting so horribly rude! Needless to say, I went there twice this year and won't be returning! Keep your rudeness and your HIGH PRICES! Yes...higher than all the other retail grocery store chains in the area! read more

Pay attention to when they are ringing you up and what comes up in the register system vs how it is tagged on the shelf when you picked up the item. I've been overcharged many times but today was the day that put me over the edge. I was watching the pricing come up and there was a significant price discrepancy. Instead of apologizing, they immediately pulled out the flyer, made me wait for a "MGR" to come out while the cashier and I are trying to do the math at the register. Cashier called for assistance 3x before someone showed up to help. It was slowwwwww...not busy at all. Ridiculous. Store Director was defensive in her approach and just said it was human error. How about thanks for your business and we'll work on that not happening again? There's more to the story but I'm over it at this point. Posting this so that my neighbors can be aware. read more

This review is for the bakery. I needed to order a cake for my son's birthday but I didn't see anything I could use from the booklet for the theme we were going with. I essentially needed Maria to make a very specific cake for me and it turned out beautifully. First photo is what she made. Second photo is how it turned out after I put extra stuff on it. She was so great to work with and I'm so happy to know I can come back for future orders! read more

Albertsons - Exactly what was requested!! Turned out even better than I imagined. - Grocery Near Me - Mission Viejo, California

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Bakery doesn't even run until 9am so you want fresh bread at 7am, you can't get it. Meat department is awful. Brown meat on multiple occasions. Mostly only USDA choice and very little PRIME meat. Poor organization. Sports beverages are on the other side of the store from ALL THE OTHER BEVERAGES. How do you have two FULL AISLES OF BEVERAGES AND PUT ANOTHER ONE LITERALLY ON THE OTHER SIDE OF THE STORE. This store is ALWAYS out of cherry coke and usually out of bottled Starbucks mochas? Why because they don't stand up to their vendors and tell them to stop stocking shelves with unwanted other flavors. I've complained to managers multiple times and nothing changes. read more

This has been my favorite grocery store to shop at for a long time. However, after my shopping experience there last night, I wont return. I started at the deli, and got some Genoa Salami, Jenny-O Turkey and Reduced Fat Swiss Cheese. Got some yogurt, and bread and then headed towards the fruit and veggies. The seafood department smelled like something I cant even describe. It was HORRIBLE. Like rotten fish. Made it to the produce section, and it honestly smelled worse there. I couldnt quite place the smell, and I was shopping with a friend, who was also in the produce section, and we both said something at the same time about the smell. It was unbearable! I picked up some pre-cut veggies (Carrots, Cucumbers, Onions and Celery, and some Bananas). At the check out, I couldnt take it anymore, and asked what the smell was. I was told it was two things. First, "The meat department did a big dump of blood". Seriously? Foul. Second, "The sewer backed up into the store". Ok, foul. Just foul. I dont know what the additional nasty smell was in the seafood department, but I honestly dry heaved my entire drive home from the smell. And everyone was just working like nothing was happening. While checking out, one of the employees stated he needed to use the restroom. The manager asked if he was on his break, and when he said no, but he just needed to go quickly, he received major attitude. Totally unacceptable. So, tonight, I just went to make a sandwich with my deli meat for my lunch tomorrow... and a salad. I opened the Genoa Salami, and it smelled like rotten garbage. The sell by date was 8/7, yesterday. And it smells like rotten garbage. I decided to make my salad, and the onions and celery, that I just bought yesterday, and syrupy... and not good. Are you kidding me? At this point, I dont even want to bother with my Turkey or Cheese, I am so sick to my stomach. What a waste of money. If I had the time, I would return everything - but I dont. I truly am so disgusted by everything associated with my shopping experience in this store last night, and my spoiled food, I will not return. read more

Albertsons - The lazy girl inside me loves Albertsons for these pre cut veggies! - Grocery Near Me - Mission Viejo, California

Perfecta the cashier is very demeaning and rude to customers all the time. Every time I go and checkout I try to avoid her but sometimes she's the only cashier or the line is just way shorter that I check out in her register. I witness her barking directions such as you need to bring that here, you should stand right here, oh if you wanted a bag you should need to ask, etc like she's talking to her dog. She should just do her job and keep the bad attitude at home. Please management everyone else is nice but she either needs to change her attitude or she shouldn't be the cashier up there. read more

Terrific customer service. The weather took a turn while I was shopping. Thunder, lightning, hail and torrential rain. Greg and Zack helped get us safely to our cars while keeping us as dry as possible. Great job! I love shopping at this Albertsons. read more

The woman working at the bakery section tonight was extremely rude and unhelpful. I was just wanting to get a cake for myself for my birthday, and upon me walking up to the display case to look at the options she continued to clean the windows and didn't give me the time of day. She then yelled to ask if I needed something, and seemed frustrated that I was even there. At that point I almost turned around and left. Upon asking what kind of cake the ombré cake was, she checked the cakes but touched the sides of the cake with her hands and didn't put any gloves on. And when I asked the flavor of the other cake, she seemed angry at me for asking. I was really disappointed by this experience. The cake I did pick out, however, was beautifully decorated and delicious. I love coming here for my celebration cakes, but was sad to be treated this way tonight. read more