This morning, on our way to my nephew's birthday, we stopped by the local Pavilions to grab Starbucks and a candle for his cake. I had never been to a Pavilions before, but I'm glad we decided to stop -- what a great first impression. While waiting for my fiancé to grab the candle, I noticed their beautiful premium liquor display. The setup was stunning, so I walked over for a closer look. That's where I met Ana Holdings, who was closing the cabinet. I joked with her that they were missing the best tequila. She asked which one, and I told her: Fortaleza. She playfully replied, "No we don't," and I told her I didn't see it. We ended up having a short but great conversation about tequila and spirits -- something I'm very familiar with. I asked her again about Fortaleza, and she told me to wait for a moment. Sure enough, she came back holding a Fortaleza Blanco bottle -- the last one in the entire store. The smile that put on my face was real. Anyone who knows tequila understands how special these bottles are: the craftsmanship, the flavor, the process, the rarity. I remember when they were $25, and now they're hard to find anywhere because of the demand. Finding one feels like a treasure hunt, and today I got lucky. To make it even better, I got an amazing price on this bottle -- lower than anything I've seen online or in other stores. That alone would've made my day, but the service took it to another level. I'm turning 40 next month, and I can't wait to open this bottle with friends and family. But what made this moment even better was Ana herself. Her friendliness, her knowledge, and her willingness to go above and beyond turned a simple grocery stop into a memorable experience. She didn't just provide great customer service -- she delivered five‑star service. She also took the time to tell us about everything Pavilions offers, including their weekly whiskey and wine tastings. Being in the service industry myself, I know how much small interactions can impact someone's day. Ana gets it. She's a true professional, and it's clear why she's the store manager. The store looked great, the staff seemed happy, and the overall atmosphere reflected strong leadership. Ana, I hope you receive recognition for this. Your corporate team should know they have an exceptional manager representing their brand. Thank you for making my first visit to Pavilions a memorable one. read more

Pavilions - Fortaleza Tequila Blanco - Grocery Near Me - Mission Viejo, California

Giving a 4 Star review cuz the guys up front are great. Plus Clarence in the service deli is 5 Star everytime. He always cuts the provisions exactly as requested everytime. The reason for the 4 Star overall rating is simple... too many times I've bought their 80/20 ground beef only to cook it up and realize it was 90/10 or 93/7 packaged up incorrectly. I realize mistakes happen but this one happens way too often and when you're buying 80/20 it's usually cuz you need the fat for flavor so it ruins the meal everytime they repeat the mistake. They do sell Harris Ranch steaks though and that's a very good thing. read more

I come to this Pavilions once or twice a year for hard to find items. Each year I find my favorite eggnog, which they have the largest local inventory. I use the self checkout so not much interaction with the staff. Store has been clean on every visit. read more

Pavilions - My favorite eggnog - Grocery Near Me - Mission Viejo, California

Picked up groceries at Pavilions today in Mission Viejo. The store is always clean and staff are professional and helpful. They had most of the items on the list and stock Rosie's organic chicken breast which is terrific. The produce is fresh and the ambiance in the store is generally calm and positive. Highly recommended read more

I swear it looks like they hired someone just to place every single fruit perfectly for a photoshoot Everything is so beautifully organized and fresh--it honestly makes you want to buy more! I absolutely love Pavilions because they have everything in one place--so many options, high-quality products, and the freshest fruits and vegetables. It's one of those stores where shopping actually feels enjoyable instead of a chore read more

Pavilions - Grocery Near Me - Mission Viejo, California

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This Pavillions is not one of the bigger stores, but it does have a nice selection of items. Love that they carry Torn Ranch chocolate cherries during the holidays. read more

Pavilions - Torn Ranch Chocolate Cherries! These are so good. - Grocery Near Me - Mission Viejo, California

OK Pavilions, it's been four months... Can you please stock my earth balance butter spread. Since leaving Pavilions and going to Ralph's I have spent over $3000. I could've gone to Pavillions but because they do not have my butter, I do not shop there. Once I see my beloved earth balance butter spread, I will return. read more

I went to a celebration of life for a friend and the host purchased food, and it was excellent!

This is my local Pavilions and I am there every weekend. I always find what I need and the quality of the produce is great. The low point is always the service. There are only 2 or 3 employees who are nice, I wish I knew their names. The rest look angry to be there. It's always uncomfortable when you need help and have to ask an employee. read more

Very clean and well stocked. Nice cheese and charcuterie offerings. Large wine selection and well organized. Parking lot is usually busy, lots of great options for dining and coffee. Employees are easy to find and happy to help. Great service. read more

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We have a relative that lives out of the area. This happened last year and we just didn't say anything. They are kind enough to try to send us a floral arrangement on Thanksgiving. They like choosing pavilion and the last two years the flowers have arrived dead. read more

Pavilions - Grocery Near Me - Mission Viejo, California

I came in a few months ago to visit the starbucks and I still think about the interaction I had with JJ. She was unkind. I ordered a drink and as an ex starbucks shift supervisor for several years, she told me the drink I ordered already came with blonde espresso, it doesn't. (It was a iced shaken espresso) She did not follow the starbucks standard and had an attitude when I kindly replied it didn't come with blonde espresso. I didn't mean any harm by it because I know there's so so much to memorize and make. Regardless, even when I walked up to the front she had a condescending attitude. And the people who came in after or before me received that same energy. It's unfortunate, I don't usually write yelp reviews but it honestly had such an impact on me because she's clearly going through something to be so unkind. I hope you take care of yourself JJ. read more

Wanted to let management know that an employee went WAY out of his way to help me. Paul Mortenson is an exemplary employee and an asset to any company he works for. First I couldn't find a product in the store and he personally walked me right to the item. This is standard procedure for Pavillions employees and I do appreciate it. But then I left my wallet on the counter, I came back and asked for it and he looked in the place that it would go in this situation. It was not there so I assumed I dropped it outside so I left. A few minutes later (I was way over by the hardware store) he came running to Catch me because he found it for me. It was 95 degrees out and he was sweating. I tried to give him money as a thank you and he absolutely refused it and said it wouldn't be right to accept it Paul Mortenson at Pavillions on Oso parkway is a Pretty great guy Joe Hartman read more

Going into this Pavilions for the first time it was honestly very easy to find what I was looking for, the store in itself feels very welcoming and friendly. The Starbucks inside was very tempting and the treats in the bakery looked delicious! I did purchase a straight 8's lottery ticket on my way out and won $8, try your luck next time you're in! read more

Pavilions - Entrance - Grocery Near Me - Mission Viejo, California

I've been coming to this location for years and getting my deli meat from the deli weekly . This review is for one of the gals behind the deli, Elly. She always greats my family with a smile and knows my order and exactly how I like my deli meat and cheeses cut and she gets it ready for me. She's memorized my order by now and it's so nice having that level of customer service, you don't see that anymore . Really gives you that hometown grocery feel when you have employees that give you great customer service and remember you and your order . It makes you feel valued as a customer and that's why I keep coming back to this location. Thank you , Elly for great customer service! I really appreciate it. read more

this was amazing i had amazing service and i got help immediately when i wanted to buy yogurt!

They usually have the items I need, however I likely won't shop at this pavilions anymore. I always feel unwelcome and almost like a bother to the employees. The cashiers are unfriendly and so are the baggers. When you tell them "thank you" they might grunt but usually it's no response at all. No kind of connection or conversation, not even a "did you find what you needed". read more

Every other time I'm here, they leave items out of my bag. It's so difficult with two small children at home to come back in the middle of dinner to get the items they forgot. Their response to me was "ya this happens sometimes...we get sidetracked and leave it hanging where the other bags are." Not a single apology. read more

Bad customer service, employee was stacking items in the morning I had politely said excuse me for about 3 times as I needed help finding something but I'm pretty sure he was ignoring then after the fourth time he finally acknowledges me and response with "what? What do you want?" I just turned around and found what I needed myself never coming to this store again read more

Very upscale supermarket. Always very clean. Very expensive supermarket. Very surprised lately on the shortage of items they have that they blame on the boat shortages but then I go to any of the stores around them (Ralph's, stater brothers, Trader Joe's) and they all have it and at half the price) don't get me wrong I love pavilions until recently when they have no stock. One thing I can say is absolutely phenomenal is their bakery. I would never go anywhere else for a cake or pastry or donut or even bagel and I'm a New Yorker lol. We have order so much from their bakery and have not once been let down. They will make any specialty cake you want or need and it will turn out delicious!!! read more

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This is our go to grocery store as it is nearby, clean, spacious and has most of the items we need. I particularly enjoy their drive up option. Ordering online through their app is awesome because they have deals specifically for what I tend to buy often. They have a back of store pick up location so it can be confusing which one to go to since they both say order pick up #1 and 2. After 7pm you have to pick up in the front. If the wait is longer than 5 minutes, you can call and they'll navigate the drive up person to you. Here and there I will get a not so fresh item and they'll reimburse you but this can be troublesome when you need the item for a recipe and have to drive all the way back. They put stickers on the reusable plastic bags but they are so big and wrap around the bag it makes it hard to reuse since when you peel the sticker it can tear the bag. read more

This store usually has some a decent selection of just about everything including behind the deli and meat counter. I took a couple of stars off because although the liquor section is extensive the head liquor manager appeared to imply that they kept some of the high end alcohol for themselves. Not sure if that was said in jest however its my hope that everything that is given to the store to distribute to customers is actually offered to them read more

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Shame on you Pavillions. A grocery order was delivered to me incorrectly today. The house number, street name and city were all wrong. I have no idea how this mistake was made. The order indicated that it was for a disabled veteran. I called your customer service which is clearly not in the US twice. The first person said you'd come to pick it up. Four hours later, when the stuff was still at my door, I called again and they assured me that the person would get their order and that I should keep or donate the food because they would not pick it up. I was not about to keep someone else's food, and since I had the address, I drove the five miles to deliver the food to the person who ordered it. He too had received the wrong order, but apparently had signed for it, so he was told that since he'd signed for it, that was that, he would not be receiving his actual order. This gentleman was wheelchair bound and had assumed it was his order and signed. He later realized the order was not his and you refused to remedy the problem your company had created. SHAME ON YOU for treating your customers this way. If I had not dropped off his food order to him, he was out $70 or so dollars for nothing. No more shopping at pavilions for me. That is atrocious behavior. He had explained his condition to your customer service reps and you even have disabled veteran on his order form, and still you refused to make it right. I don't know what to say other than shame on you. How your driver dropped off groceries to the wrong address, in the wrong city is beyond me. There are no similarities between my house number or street name with the actual address you were supposed to deliver to. I am horrified at your complete lack of service. read more

I went shopping here for some produce and boarshead deli Turkey. The place is clean, spacious, and has a large variety of products. Prices are industry standard. The staff was friendly and polite. This market feels like it has it all. A bank (wells fargo), a florist, large wine and spirits selection, pharmacy, and specialty sections for most departments. Clean 5 Service 5 read more

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This gelato is amazing! So good and worth the price. The quality of this product is unmatched. Wow! I can't wait to try all of the flavors. True Italian gelato. read more

this is specifically for the starbucks the older lady working jj ermark , today at 9 am is always extremely rude and cannot stop running her mouth this is not the first time she was also rude months ago i gave her the benefit of the doubt i came in looking for tumblers she continued to run her mouth at me as i was walking out the door if u hate your job quit i needed coffee but left because of how uncomfortable she made me feel i had to drive to another location i will never go to this location again i will stick to the mission viejo lake location where people r happy to help customers read more

While the store is super clean with an extensive liquor department, this store location lacks in several things. Their customer service needs to improve a little, and certain selections in some departments could use some improvement, as well. I like their cheese department, and their organic produce section. I mostly come in for the simple basics. I love their floral section. Overall, this place can be a disappointment when they don't have what you need. I do understand that certain items that are constantly out of stock isn't their fault. Enough said... read more

Really really sad. I went to 3 stores to find a silver 6 balloon for my son. It's all he wanted to wake up to on his birthday. I wanted it filled fresh with helium so it would be new for him in the morning and had to work late. I went to 3 stores trying to find it. It was 9pm and the store manager refused to blow it up for me. Had no compassion for my need or making a little boys birthday. I had to work late and this was the earliest I could go. I appreciate businesses that will go out of their way for their community. This man was mean and unhappy clearly read more

I always come here to order charcuterie boards for my work and let me say Ellen is AMAZING! She is so sweet and makes the perfect board in your requested budget. She made over 200 charcuterie cups for me for an event all by herself!! She's awesome, will definitely keep coming back just to order from her! read more

Huge grocery store with lots of options- a massive wine section and quite bougie, but they even have kombucha on tap! For some reason the fluorescent lighting in this place gives off a less homey vibe. While I do pop in occasionally, I prefer the Ralph's up the street! read more

I have been coming here a few years and I love the store and the renovation!! The produce department is really the best around and I love all the all-natural products that they carry!! The meat department is always full to the brim with fresh and organic meats, the bakery always has something fresh and mouth watering, and the deli staff is friendly and efficient. They lost a star on wine I have gotten some nice bottles from here $50-$100 range and often when I get it home it is spoiled with wine all seeped out under the foil. I understand that they don't take returns only exchanges, returning wine is tricky, but it is frustrating. read more

Pavilions - When you stop in for snacks and they're on sale - Grocery Near Me - Mission Viejo, California

This store used to be really nice. Now it's in dire need of a remodel, junky and overpriced

Disappointed in quality based on prices, lack of availability of nitrate-free products especially meats and items in deli section. Fresh fruits and veggies have not lasted more than a couple days. Just moved to the area. Sure wish Whole Foods or Bristol Farms were closer. Thank goodness for Gelson's! read more

We do our grocery shopping here all the time but it was such a disappointment when we ordered our 2 year olds birthday cake, waited 20 min to pick it up only for the bakery to tell us that they couldn't find our ticket order. No cake for our baby. Thank goodness for nothing but Bundt cakes to save the evening and his birthday. read more

Epic fail I purchased some bacon with pepper at the meat counter well he wrapped it up and it never really wrapped up right when I got home it was a mess I had to untangle the bacon and bits and pieces were around and I don't see that's what you get with Pavilions I mean if I go into a little meat market someplace down in Mexico maybe that's what I get and I wouldn't complain but I only paid a fraction of the cost of the bacon when I'm paying here read more

Pavilions - Grocery Near Me - Mission Viejo, California

Prices are so much higher than anywhere else except for specials. I only buy sale items.

Grocery store shopping shouldn't be an frustrating experience but Pavillions seems to know how to excel in that area. I appreciate the upgrades but with those upgrades it seems there's a big disconnect in the customer service. Lats month I picked up 2 dozen Littlenecks and when I got them home the stench was so off and overpowering I brought them back. The fishmonger told me to go the register to return them and when they took them back I was handed back a "credit receipt" and upon going back home there was no credit. So money down the toilet and didn't have time to go back again to sort this out, however if I'm going to throw out $24. I'd rather give it away to a good cause. Today I tried to shop there again, no one was working the charcuterie case area so after flagging someone down they said they would try to find the guy and come back. Go over to the seafood to get some Yellowfin where the guy moves a poke sauce spoon and then just dumps it back in the poke sauce container so here I am just watching as poke sauce is spilling all over the tilapia below but he's moving in slow motion so I'm not even going to tell him he's spilling poke sauce all over everything, truth be told I don't think he could have cared less. Find a 12 pack of SmartWater on sale so throw it in the cart and after several isles of shopping go back to the charcuterie where the staff are all standing around eating the customer cheese samples. Apparently the kid's back so after asking for a 1/2 pould of serrano and 1/2 pound of the parma he's confused. He doesn't know what parma ham is. I have to point out it's in the big bag that says PARMA on it. He tells me okay, he has to take both hams to the deli on the other side since his slicer doesn't work and come back. I've already been back and fourth several times that this is becoming plain silly. I tell him no thanks and put back my other cheeses and baguette back. Thanks for killing that motivation for me. Get into the express line which has grown into a grinding halt because the checker is out of cash and keeps asking Brian who's been to busy socializing with the people leaving the checkout woman and the growing line exasperated so she borrows money from another checkout counter. When we try to ring up a 12 pack of water, no luck, not in the system. She has to ask Brian who says "huh, let me go and check". This express line is not about 8 customers deep so in fairness to others I told the checkout lady to just forget it. When I asked the checkout line why is everything here just so difficult, she replies, "it's not, it's just today where everything is broken". I try to tell her that no, it's not just today, since the renovation it's become a lot more difficult to not only find things (why things like Broccolini are in the fruit section on one side of the store and not the vegetable section leave me completely baffled. Especially when I'm spending 15 minutes wasting time in the veg section ) she corrects me and says "It's not difficult, it's just today". Okay I'm a customer but that's okay apparently I'm in the wrong here. Trying to find and purchase 14 items really shouldn't take an hour and a half. When I asked about the people outside asking people to sign the Anti-Jerry Brown petition, instead of just replying "I don't know" or the standard corporate-speech like "people outside may not reflect the views of Pavillions" all she just says is "what do you want me to tell you it's a free country". So here's my review, if you work at Pavilions, sorry, but like your co-worker said, "it's a free country". I think I'll go back to Whole Foods. ps- The Anti-Jerry Brown people were there to protest the end of money when it comes to bail. While you may be for this or against this, I think it was kind of rotten that Pavillions couldn't have a corporate sign on the door our outside reflecting they don't have an opinion in these matters. read more

I find that there is a lack of Customer Service especially with the managers and the liquor department people. In addition, I never shop there that they I don't have to go to another store to complete my order. I shop at Albertson's in Ladera Ranch where I feel that they offer great Customer Service and are very well stocked. read more

Racist place, plain and simple. In these tough times, it makes sense that we are only allowed to buy 2 egg cartons per costumer. Then why do the rules change negatively when an Asian person buys eggs? Why are Asians allowed to only buy ONE carton of eggs while everyone else in line bought 3 per person. A (non-Asian) family of 3 bought 3 eggs per person, so they bought 9 total. Then when an Asian person comes next, the rules change to one carton per person. The sign said two! We were literally the next one in line. This place is disgusting. read more

This review is for an employee named Linda, a female grocery checker at this location, Oso and Marguerite Parkway. Beware of this person..she is an angry bully who is very conflictual. Went in to return several items for making cookies I had bought earlier at Pavillions, as I was able to find pre made cookies elsewhere. I had the receipt I handed her, which was from a purchase an hour and a half ago and she immediately started making nasty faces, became very aggressive and began interrogating me as to why I was returning the items. She also yelled to the other checker, "This girl is trying to return the cookie dough and it's not frozen!" It was as if she was attempting to humiliate me or prove I was doing something dishonest. I let her know that I'd been running errands and had been in my car with the cookie dough in the bag, however, I had the receipt and that should suffice for a return. She continued to escalate in her aggressive behavior and when I asked what her name was (several different times), she repeatedly refused to give it to me. At that point, I was getting nowhere and told her I needed to speak to the manager immediately and I didn't want her "helping me" anymore nor did I appreciate her making a scene and being so conflictual over a very simple return of items with a receipt. Another male employee stepped in to help and start the return and finally gave me her name. Linda started to make faces at me like a child and said loudly, "Oh, I'm so scared!" I just stared at her and was in shock. I couldn't believe the way she was acting and was being ALLOWED to act at her workplace, particularly with customers! Her unprofessional, appallingly rude and downright out of line behavior reflects very poorly on the store. She is I'd guess a 50 something year old Hispanic female who was wearing a black mask. The manager, Mike, assured me that he would reprimand Linda, and I certainly hope so, as she is an angry and out of control bully who is looking for a fight, and should be held accountable for her erratic and unstable behavior. In my opinion, she should be let go. I couldn't believe she was not called out right on the spot and more was not done to rectify the situation. I've been coming to Pavillions for years (several locations around Orange County) and been working in customer service for years and I am not sure I will choose to return to this location after this terribly negative experience and lack of resolution. read more