This is a clean, well stocked store. Brandy and Akrum are great in the bakery department. Akrum will customize your cake - she's great at it. Tony is great in the meat department. He's a wealth of knowledge when it comes to steak. The produce department needs more friendly employees. The guy doesn't want to be bothered. The pharmacy department is excellent - David and Jessica. The florist department needs to be more like the Pavillions in RSM. That's where I go for flower arrangements - ready made and custom. It's like night and day difference on how it's run and quality of arrangements. read more

We have shopped at this store since 2002, but on the last two visits there was only ONE register open and both times a long line of carts lined up at it. ANY OTHER store would already have opened at least one more register. We are NOT going back to see if it will be three in a row. Of course we are moving our prescriptions as well. read more

I come to this Pavilions once or twice a year for hard to find items. Each year I find my favorite eggnog, which they have the largest local inventory. I use the self checkout so not much interaction with the staff. Store has been clean on every visit. read more

Pavilions - My favorite eggnog - Grocery Near Me - Mission Viejo, California

Ewww worst chicken on earth don't buy there food that's already cooked, I'm shocked how are they serving this to people I feel sick already just eating two pieces wow read more

HORRIBLE STORE AND LISA THE MANAGER IS A . Never will I EVER step inside there again the manager is so nasty so rude and so MEAN. Heard she had cancer well she beat that so is she going to beat down all her employees too?!!! I advise the public to stay away from this location it's a complete and utter disaster. read more

Picked up groceries at Pavilions today in Mission Viejo. The store is always clean and staff are professional and helpful. They had most of the items on the list and stock Rosie's organic chicken breast which is terrific. The produce is fresh and the ambiance in the store is generally calm and positive. Highly recommended read more

I swear it looks like they hired someone just to place every single fruit perfectly for a photoshoot Everything is so beautifully organized and fresh--it honestly makes you want to buy more! I absolutely love Pavilions because they have everything in one place--so many options, high-quality products, and the freshest fruits and vegetables. It's one of those stores where shopping actually feels enjoyable instead of a chore read more

Pavilions - Grocery Near Me - Mission Viejo, California

See all

This morning, on our way to my nephew's birthday, we stopped by the local Pavilions to grab Starbucks and a candle for his cake. I had never been to a Pavilions before, but I'm glad we decided to stop -- what a great first impression. While waiting for my fiancé to grab the candle, I noticed their beautiful premium liquor display. The setup was stunning, so I walked over for a closer look. That's where I met Ana Holdings, who was closing the cabinet. I joked with her that they were missing the best tequila. She asked which one, and I told her: Fortaleza. She playfully replied, "No we don't," and I told her I didn't see it. We ended up having a short but great conversation about tequila and spirits -- something I'm very familiar with. I asked her again about Fortaleza, and she told me to wait for a moment. Sure enough, she came back holding a Fortaleza Blanco bottle -- the last one in the entire store. The smile that put on my face was real. Anyone who knows tequila understands how special these bottles are: the craftsmanship, the flavor, the process, the rarity. I remember when they were $25, and now they're hard to find anywhere because of the demand. Finding one feels like a treasure hunt, and today I got lucky. To make it even better, I got an amazing price on this bottle -- lower than anything I've seen online or in other stores. That alone would've made my day, but the service took it to another level. I'm turning 40 next month, and I can't wait to open this bottle with friends and family. But what made this moment even better was Ana herself. Her friendliness, her knowledge, and her willingness to go above and beyond turned a simple grocery stop into a memorable experience. She didn't just provide great customer service -- she delivered five‑star service. She also took the time to tell us about everything Pavilions offers, including their weekly whiskey and wine tastings. Being in the service industry myself, I know how much small interactions can impact someone's day. Ana gets it. She's a true professional, and it's clear why she's the store manager. The store looked great, the staff seemed happy, and the overall atmosphere reflected strong leadership. Ana, I hope you receive recognition for this. Your corporate team should know they have an exceptional manager representing their brand. Thank you for making my first visit to Pavilions a memorable one. read more

Pavilions - Fortaleza Tequila Blanco - Grocery Near Me - Mission Viejo, California

I went to Pavillions Mkt for their $5 deals. I picked up what was supposed to be $5 roses with other $5 deals. After I got home I checked my receipts. I found Pavilions charged me $8.99 for the $5 roses I bought! I called the store,they said those roses shouldn't have been in with $5 roses. There were 3 roses/each bunch, how do you tell the difference? The snippy Pavillions person said "bring back those & pick the $5 ones! NOT! read more

This is my local Pavilions and I am there every weekend. I always find what I need and the quality of the produce is great. The low point is always the service. There are only 2 or 3 employees who are nice, I wish I knew their names. The rest look angry to be there. It's always uncomfortable when you need help and have to ask an employee. read more

This Pavillions is not one of the bigger stores, but it does have a nice selection of items. Love that they carry Torn Ranch chocolate cherries during the holidays. read more

Pavilions - Torn Ranch Chocolate Cherries! These are so good. - Grocery Near Me - Mission Viejo, California

This is specially for Starbucks. I have shopped at Pavillions for over 20 years and I love a great cup of Starbucks coffee. For the past 6 years there was been ongoing turnover in management and employees and every new employee seems like they are barely trained and then left alone to handle customers. This results in long lines, long waits and drinks that lack the usual Starbuck quality. Store management appears to be oblivious. It is my understanding there should be 2 employees in the kiosk but that seems to be rare. Ive given up how often I go now and unfortunately avoid this Starbucks and now this grocery store. Customers expect better service and quality especially for a $6 cup of coffee....do better, be better! read more

OK Pavilions, it's been four months... Can you please stock my earth balance butter spread. Since leaving Pavilions and going to Ralph's I have spent over $3000. I could've gone to Pavillions but because they do not have my butter, I do not shop there. Once I see my beloved earth balance butter spread, I will return. read more

Giving a 4 Star review cuz the guys up front are great. Plus Clarence in the service deli is 5 Star everytime. He always cuts the provisions exactly as requested everytime. The reason for the 4 Star overall rating is simple... too many times I've bought their 80/20 ground beef only to cook it up and realize it was 90/10 or 93/7 packaged up incorrectly. I realize mistakes happen but this one happens way too often and when you're buying 80/20 it's usually cuz you need the fat for flavor so it ruins the meal everytime they repeat the mistake. They do sell Harris Ranch steaks though and that's a very good thing. read more

Wanted to let management know that an employee went WAY out of his way to help me. Paul Mortenson is an exemplary employee and an asset to any company he works for. First I couldn't find a product in the store and he personally walked me right to the item. This is standard procedure for Pavillions employees and I do appreciate it. But then I left my wallet on the counter, I came back and asked for it and he looked in the place that it would go in this situation. It was not there so I assumed I dropped it outside so I left. A few minutes later (I was way over by the hardware store) he came running to Catch me because he found it for me. It was 95 degrees out and he was sweating. I tried to give him money as a thank you and he absolutely refused it and said it wouldn't be right to accept it Paul Mortenson at Pavillions on Oso parkway is a Pretty great guy Joe Hartman read more

Very clean and well stocked. Nice cheese and charcuterie offerings. Large wine selection and well organized. Parking lot is usually busy, lots of great options for dining and coffee. Employees are easy to find and happy to help. Great service. read more

See all

Going into this Pavilions for the first time it was honestly very easy to find what I was looking for, the store in itself feels very welcoming and friendly. The Starbucks inside was very tempting and the treats in the bakery looked delicious! I did purchase a straight 8's lottery ticket on my way out and won $8, try your luck next time you're in! read more

Pavilions - Entrance - Grocery Near Me - Mission Viejo, California

We have a relative that lives out of the area. This happened last year and we just didn't say anything. They are kind enough to try to send us a floral arrangement on Thanksgiving. They like choosing pavilion and the last two years the flowers have arrived dead. read more

Pavilions - Grocery Near Me - Mission Viejo, California

I went to a celebration of life for a friend and the host purchased food, and it was excellent!

I came in a few months ago to visit the starbucks and I still think about the interaction I had with JJ. She was unkind. I ordered a drink and as an ex starbucks shift supervisor for several years, she told me the drink I ordered already came with blonde espresso, it doesn't. (It was a iced shaken espresso) She did not follow the starbucks standard and had an attitude when I kindly replied it didn't come with blonde espresso. I didn't mean any harm by it because I know there's so so much to memorize and make. Regardless, even when I walked up to the front she had a condescending attitude. And the people who came in after or before me received that same energy. It's unfortunate, I don't usually write yelp reviews but it honestly had such an impact on me because she's clearly going through something to be so unkind. I hope you take care of yourself JJ. read more

I've been coming to this location for years and getting my deli meat from the deli weekly . This review is for one of the gals behind the deli, Elly. She always greats my family with a smile and knows my order and exactly how I like my deli meat and cheeses cut and she gets it ready for me. She's memorized my order by now and it's so nice having that level of customer service, you don't see that anymore . Really gives you that hometown grocery feel when you have employees that give you great customer service and remember you and your order . It makes you feel valued as a customer and that's why I keep coming back to this location. Thank you , Elly for great customer service! I really appreciate it. read more

this was amazing i had amazing service and i got help immediately when i wanted to buy yogurt!

They usually have the items I need, however I likely won't shop at this pavilions anymore. I always feel unwelcome and almost like a bother to the employees. The cashiers are unfriendly and so are the baggers. When you tell them "thank you" they might grunt but usually it's no response at all. No kind of connection or conversation, not even a "did you find what you needed". read more

Very upscale supermarket. Always very clean. Very expensive supermarket. Very surprised lately on the shortage of items they have that they blame on the boat shortages but then I go to any of the stores around them (Ralph's, stater brothers, Trader Joe's) and they all have it and at half the price) don't get me wrong I love pavilions until recently when they have no stock. One thing I can say is absolutely phenomenal is their bakery. I would never go anywhere else for a cake or pastry or donut or even bagel and I'm a New Yorker lol. We have order so much from their bakery and have not once been let down. They will make any specialty cake you want or need and it will turn out delicious!!! read more

See all

This store usually has some a decent selection of just about everything including behind the deli and meat counter. I took a couple of stars off because although the liquor section is extensive the head liquor manager appeared to imply that they kept some of the high end alcohol for themselves. Not sure if that was said in jest however its my hope that everything that is given to the store to distribute to customers is actually offered to them read more

See all

Every other time I'm here, they leave items out of my bag. It's so difficult with two small children at home to come back in the middle of dinner to get the items they forgot. Their response to me was "ya this happens sometimes...we get sidetracked and leave it hanging where the other bags are." Not a single apology. read more

I went shopping here for some produce and boarshead deli Turkey. The place is clean, spacious, and has a large variety of products. Prices are industry standard. The staff was friendly and polite. This market feels like it has it all. A bank (wells fargo), a florist, large wine and spirits selection, pharmacy, and specialty sections for most departments. Clean 5 Service 5 read more

See all

This is our go to grocery store as it is nearby, clean, spacious and has most of the items we need. I particularly enjoy their drive up option. Ordering online through their app is awesome because they have deals specifically for what I tend to buy often. They have a back of store pick up location so it can be confusing which one to go to since they both say order pick up #1 and 2. After 7pm you have to pick up in the front. If the wait is longer than 5 minutes, you can call and they'll navigate the drive up person to you. Here and there I will get a not so fresh item and they'll reimburse you but this can be troublesome when you need the item for a recipe and have to drive all the way back. They put stickers on the reusable plastic bags but they are so big and wrap around the bag it makes it hard to reuse since when you peel the sticker it can tear the bag. read more

Bad customer service, employee was stacking items in the morning I had politely said excuse me for about 3 times as I needed help finding something but I'm pretty sure he was ignoring then after the fourth time he finally acknowledges me and response with "what? What do you want?" I just turned around and found what I needed myself never coming to this store again read more

Shame on you Pavillions. A grocery order was delivered to me incorrectly today. The house number, street name and city were all wrong. I have no idea how this mistake was made. The order indicated that it was for a disabled veteran. I called your customer service which is clearly not in the US twice. The first person said you'd come to pick it up. Four hours later, when the stuff was still at my door, I called again and they assured me that the person would get their order and that I should keep or donate the food because they would not pick it up. I was not about to keep someone else's food, and since I had the address, I drove the five miles to deliver the food to the person who ordered it. He too had received the wrong order, but apparently had signed for it, so he was told that since he'd signed for it, that was that, he would not be receiving his actual order. This gentleman was wheelchair bound and had assumed it was his order and signed. He later realized the order was not his and you refused to remedy the problem your company had created. SHAME ON YOU for treating your customers this way. If I had not dropped off his food order to him, he was out $70 or so dollars for nothing. No more shopping at pavilions for me. That is atrocious behavior. He had explained his condition to your customer service reps and you even have disabled veteran on his order form, and still you refused to make it right. I don't know what to say other than shame on you. How your driver dropped off groceries to the wrong address, in the wrong city is beyond me. There are no similarities between my house number or street name with the actual address you were supposed to deliver to. I am horrified at your complete lack of service. read more

While the store is super clean with an extensive liquor department, this store location lacks in several things. Their customer service needs to improve a little, and certain selections in some departments could use some improvement, as well. I like their cheese department, and their organic produce section. I mostly come in for the simple basics. I love their floral section. Overall, this place can be a disappointment when they don't have what you need. I do understand that certain items that are constantly out of stock isn't their fault. Enough said... read more

Huge grocery store with lots of options- a massive wine section and quite bougie, but they even have kombucha on tap! For some reason the fluorescent lighting in this place gives off a less homey vibe. While I do pop in occasionally, I prefer the Ralph's up the street! read more

this is specifically for the starbucks the older lady working jj ermark , today at 9 am is always extremely rude and cannot stop running her mouth this is not the first time she was also rude months ago i gave her the benefit of the doubt i came in looking for tumblers she continued to run her mouth at me as i was walking out the door if u hate your job quit i needed coffee but left because of how uncomfortable she made me feel i had to drive to another location i will never go to this location again i will stick to the mission viejo lake location where people r happy to help customers read more

I have been coming here a few years and I love the store and the renovation!! The produce department is really the best around and I love all the all-natural products that they carry!! The meat department is always full to the brim with fresh and organic meats, the bakery always has something fresh and mouth watering, and the deli staff is friendly and efficient. They lost a star on wine I have gotten some nice bottles from here $50-$100 range and often when I get it home it is spoiled with wine all seeped out under the foil. I understand that they don't take returns only exchanges, returning wine is tricky, but it is frustrating. read more

Pavilions - When you stop in for snacks and they're on sale - Grocery Near Me - Mission Viejo, California

This gelato is amazing! So good and worth the price. The quality of this product is unmatched. Wow! I can't wait to try all of the flavors. True Italian gelato. read more

Disappointed in quality based on prices, lack of availability of nitrate-free products especially meats and items in deli section. Fresh fruits and veggies have not lasted more than a couple days. Just moved to the area. Sure wish Whole Foods or Bristol Farms were closer. Thank goodness for Gelson's! read more

Really really sad. I went to 3 stores to find a silver 6 balloon for my son. It's all he wanted to wake up to on his birthday. I wanted it filled fresh with helium so it would be new for him in the morning and had to work late. I went to 3 stores trying to find it. It was 9pm and the store manager refused to blow it up for me. Had no compassion for my need or making a little boys birthday. I had to work late and this was the earliest I could go. I appreciate businesses that will go out of their way for their community. This man was mean and unhappy clearly read more

This store used to be really nice. Now it's in dire need of a remodel, junky and overpriced

Epic fail I purchased some bacon with pepper at the meat counter well he wrapped it up and it never really wrapped up right when I got home it was a mess I had to untangle the bacon and bits and pieces were around and I don't see that's what you get with Pavilions I mean if I go into a little meat market someplace down in Mexico maybe that's what I get and I wouldn't complain but I only paid a fraction of the cost of the bacon when I'm paying here read more

Pavilions - Grocery Near Me - Mission Viejo, California

I always come here to order charcuterie boards for my work and let me say Ellen is AMAZING! She is so sweet and makes the perfect board in your requested budget. She made over 200 charcuterie cups for me for an event all by herself!! She's awesome, will definitely keep coming back just to order from her! read more