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    Albert Kemperle

    5.0 (1 review)
    Open • 8:00 am - 5:00 pm

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    4 years ago

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    BMW of Greenwich & BMW of Mamaroneck Service - LOST A TIRE on their test drive,

    BMW of Greenwich & BMW of Mamaroneck Service

    (123 reviews)

    I had a good experience with BMW of Port Chester, also known as BMW of Mamaroneck and Greenwich…read more Making the appointment was easy. I liked that they text and email you regularly to confirm, and they tell you who the service advisor will be and what services will be performed. The service advisor called me shortly after I brought the car in. The car was diagnosed and repaired the same day. I liked the quick service and the frequent communication. The location is a little hard to find. It's a bit of a hike for me, but it's worth it, to get good service. I've been to 2 other dealers that were closer, but they were dishonest, so it's worth it to me to drive further to this dealer. My one complaint is that they charged more than the same service costs at other dealers. I liked that they texted me the invoice and I could pay with my phone.

    Disappointing experience with misleading service pricing. I brought my vehicle in after the BMW app…read moreoffered a 3-year/$249 oil change special, which I called ahead to confirm. The phone representative assured me the deal was valid and told me to come in. Once I arrived, they refused to honor it, claiming my vehicle didn't meet age/mileage requirements--information they easily had access to during my call. They then tried to charge $179 for a single oil change today. The lack of transparency and refusal to stand by their confirmation ruined my trust. I'll be taking my vehicle and future service business elsewhere.

    Albert Kemperle - autopartssupplies - Updated October 2026

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