I am appalled and deeply dissatisfied with the experience I had today at the Anchorage, AK ASPCA, specifically with the complete lack of communication, professionalism, and blatant disregard for basic customer service displayed by their staff veterinarian.
I brought my two medically fragile cats in for dental cleanings this morning and made two separate phone calls to check on their status. Instead of receiving the courtesy of a clear update, I was met with hostility and dismissiveness from the staff veterinarian, Emily Iacobucci. She falsely accused me of "harassing her front desk staff" simply because I was seeking a reasonable update on my pets' condition when no one else could provide one.
To make matters worse, when I expressed valid concern about the care of my cats, an administrative staff member had the audacity to laugh and casually mention that three people had to physically restrain my 11lb, 9-year-old female cat. This unprofessional and disturbing comment raises serious questions about how my animals were treated during the 8-10 hour period they spent there, as well as throughout their procedure.
The situation only worsened when the manager promised to personally waive the charges for procedures I neither approved nor authorized. However, despite my request for clarification, I received no follow-up call from the veterinarian, who had been the one responsible for my cats' care. Instead, I was subjected to an aggressive and rude response from the same veterinarian, who blamed me for not receiving her message in a verbally assaultive manner.
Finally, when the procedure was completed, the veterinarian showed a complete lack of respect and care by roughly setting my cat's carrier down on the ground while I had my hand outstretched to take it from her. I remained calm, never raising my voice, but this appalling behavior was inexcusable and incredibly cruel toward an innocent animal.
Given the gross incompetence and utter lack of professionalism I encountered, I strongly caution against taking your pets to this facility. The seemingly lower prices are not worth the risk of exposing your animals to such neglect and mistreatment.
I will certainly be taking my business elsewhere and urge others to do the same. read more
