I took my MacBook Pro to the Macstore to get the SSD upgrade to a larger size. They did the changeout and transferred data in a few hours and even waited past closing to allow me to pick it up. read more

Horrible customer service...rude, unreliable and rip off! STAY AWAY! as others have mentioned this is probably the worst store I've dealt with... read more

These guys are great. I found out that my flex cable attaching my SATA disc to the logic board was malfunctioning and not able to read the disc on start. These guys knew that Mac had a guaranty of sorts for those flex cables (I have a mid 2012) and I got mine replaced for free. They also gave my new SSD the start up it needed. These guys know what they are doing. read more

I had a very nice experience with Jack O'Ryan at the Diamond area MacStore. I was given excellent, quick and helpful service with my IPad service device. Jack was sensitive to the generational strata I reside within, being able to fix a problem quickly, with compassion and ease. Thanks. Ray read more

Consistently mediocre service. We've taken my wife's mac there several times. Generally the notification is late or non-existant. On one occasion they told us when it would be ready. When we called on that date they had somehow forgotten about it and done nothing yet. They gave us a new "ready by" date. On that date (my memory is a little fuzzy on this) they either stil had done nothing or they were waiting for parts. We only took it in that time for a new battery, but they apparently decided it needed a new "logic board" (mother board). On the 3rd call, the person said the people we had been talking to, the first guy didn't know what he was talking about, and the second call was apparently with the owner's daughter who also doesn't know what she is talking about. This is what the employee was telling us. Yikes. We did eventually get the computer. I'm a little suspicious as to if it NEEDED a new logic board or if they were just screwing apple (the computer was covered by the "apple care" warranty. OK, then like a week later the computer totally died after being used like twice with the new logic board. Took it back in and lo and behold it needs another logic board. Good grief. So my wife lost all of her data (she didn't backup because she was only taking it in for a new battery!). Like the last person said, I'm trying the MacHaus the next time we need help. read more

I recently had such a bad experience at this store, that it convinced me I would never enter their doors again! I purchased my iMac at this store, not 3 years ago. A few weeks ago, the hard drive failed, and I brought the Mac into the store, since I had also purchased a warranty here. They at first refused to honor the warranty, saying it was not properly registered with Apple; however, it was on the receipt from my purchase and also in their computer system, so they said they would take care of it. They didn't, and also didn't notify me that they had done nothing to resolve the problem. I called Apple several times to get this corrected, which I do understand was not the store's fault, but they wouldn't even look at the Mac until this was squared away, which took over a week. Then they discovered parts had to be ordered, which took almost another week. When I finally was able to pick up the Mac, I spoke to the manager of the store about what had happened and he was so rude and patronizing that he made me never want to buy another Apple product, let alone come back to that store. read more

Took my computer in to get the OS re-installed, and pre-paid the $50 fee. It was supposed to be done later that day. Went back to the store at the agreed upon time (2nd trip), and my computer wasn't done, but I was promised it would be done by then end of the day on Monday. Went back Monday (3rd trip), and my computer still wasn't done, but was promised that it would be done on Tuesday, and the store would call when it was ready. I did not receive a call on Tuesday, so at the end of the day, I called to check on the status, and was told not only were they unable to fix it, but that I would not be refunded my $50. So I went back to the store (4th trip) to collect my unfixed computer and speak to a manager about getting my money back, since they were unable to provide the service - but - no manager was there. Received a call the next day from the manager saying (rudely) that they would refund me. 2 weeks later, I still have not received my refund, and upon calling in AGAIN... I was told a manger will contact me at eventually to talk about the status of my refund. Thanks for wasting a ton of my time, being rude, and most importantly, charging me for a service you did not provide. I would give you 0 stars if I could. read more