I have been a customer of Alarmgrid for the past 15 years. The staff is knowledgeable, professional, and courteous. Alarmgrid is the leader in DIY security for a reason. Their customer service is outstanding. I have recommended Alarmgrid to friends, and family, and they have never disappointed. I highly recommend alarmgrid! read more

I have been researching alarm communicators for honeywell systems. Brandon has been wonderful supplying me with information so I can make my decision with all the information. read more

Great self-monitoring security service. Great price. Super easy set-up, all done online. Travis was very knowledgeable in answering any questions I had about my Total Connect 2.0 account. I fully recommend this security monitoring company. read more

Shoutout to Travis today for helping me resolve an issue I was having with my (relatively new) Z-Wave locks. Found a quick fix and all is good! The guys at AG all so helpful and always seem to know exactly what any issue I may have is. And I also like that they collaborate with other support guys. read more

Alarm Grid provides excellent technical support for my alarm system compared to the last company I had been using for years. I recently had an issue with my system after a power outage and Travis was very helpful and diligent in resolving the issue. Thanks Travis, much appreciated! read more

Great alarm company, from DIY installation to monitoring. First-class customer service. I've been using them for two decades. Their competitive rates make sense, and the overall system works brilliantly. I highly recommend the company. read more

I called Alarm Grid for advice on upgrading my wired sensors to wireless. Brandon gave me the advantages and disadvantages of taking all my sensors to wireless. He suggested that I just do a few at a time to see how I liked the change. It is a great solution to my thoughts of all or nothing. He also mentioned a product for my garage door that would add features beyond my current set-up. I have had perfect customer service from Alarm Grid for the past 3 years including their monitoring. They have always been there for me. read more

I cannot say enough good things about everyone on the AlarmGrid team that I've worked with over the past several months. Starting with my first contact to explore them taking over monitoring through the takeover and then purchasing from them a new alarm panel, getting that configured and then the transfer of monitoring from the old panel to the new has been an outstanding experience at every stop of the process. The bring to the table knowledge and experience with a truly helpful and friendly attitude. I started with a small, local company that was acquired by a bigger company that was then acquired by yet a bigger company. Along the way that quality of service went down and the costs to do anything went up. I'm now in control of my own alarm panel with expert guidance from Alarm Grid. It's the only way to go. read more

Been with AlarmGrid for over a year. Started out with a basic package and developed a smart house with cameras later on. The best part of having all of these wonderful gadgets and protection is... No contracts or large bills to pay labor for having the system installed. The staff at AlarmGrid provides excellent customer service and technical support. For less than other major alarm companies, with AlarmGrid I get peace of mind knowing I can tap in anytime and check out what's going on with the animals, household temperature, and lighting. I made an investment when I purchased my first house to have it the way I wanted... High-tech! And the investment has already paid itself off. Energy bills are much lower since everything is on a schedule. I don't even touch light switches anymore! No rushing around or thinking about what to turn off before leaving home. "Arm Away" and everything shuts off and thermostat enters energy efficient mode. At 4:45pm, the thermostat turns back on so the house is comfortable for arriving home from work. If a burglar or fire alarm triggers, all the lights come on inside and out. read more

Alarm Grid - I know my cats are safe while I'm at home or work with monitored fire protection in every room. - Security Systems Near Me - Lighthouse Point, Florida

alarm grid is the best. they're super responsive and helpful. Travis was extremely helpful.

I can't say enough good things about D Griffin. My appointments were scheduled and attended to on time. The time and patience Griffin showed while helping me navigate through the installation and troubleshooting to get the system up and running was so appreciated. Great job Griffin and thank you for being part of my Alarm Grid Team! read more

Amazing customer service from Alarm Grid. Freddie went above and beyond to solve my problem.

Alarm Grid tactical support is fantastic. Darrell walked me through step-by-step her how to add a driveway motion detector to my System, everything worked great. Alarm Grid is definitely customer focused. Thanks Darrell Robert read more

Here is my exact experience from an e mail I sent to them. "I had terrible customer service from Skylink when my alarm system went down. I called Alarm Grid and got Jarrett Scriver and I told him "You cost too much". He handled the response appropriately and added if you change your mind call me. I called him 4 days later and said let's do this. From that day forward I have had the best experience ever with an alarm company. Forgive me as I did not write down everyone's name that I has helped me. Darrell Griffin helped set me up, Joshua Unseth and another lady that had the most amazing accent and personality. I need to add Moses to this list of people that helped me as well, he did a follow call with me to validate my address. Thank you all for being so kind and getting me over the hump of being new and patient as we got settled in. I am now going to move my business, our second home and telling my neighbor to use you all too." If you are like me and hate paying for bad service and expensive service calls. Get on board with AlarmGrid they are the best. I am adding 2 more locations I have due to their great customer service. They also told me to be prepared for the future and to get a new communicator as CDMA is going to not be used in the future. That keeps me from having to compete with others to buy new devices with large markups or back orders. read more

Years ago, we bought into an AT&T Digital Life system; AT&T decided to get out of the business when they took down their 3G network. After painful attempts to migrate to Brinks we made the decision to find a cost-effective alternative alarm system. The Alarm Grid team came to the rescue. I have now self-installed a replacement system that is fully functioning thanks to the support and expertise of their technical team. I will challenge you to find a better trained, more customer focused, well-mannered technical staff than Alarm Grid. Their customer follow-up is unmatched. I've learned the added advantage of installing yourself with the help of Alarm Grid, by the way they are happy to hold your hand throughout your install, is you are not restricted in the devices and OEMs you can use. Most of the big alarm companies have proprietary protocols that don't play with others, using Alarm Grid opens device availability to just about everything on the market. Thank you so much TEAM AlarmGrid!!! read more

Ordered a heat detector and did not have it in stock and the part was on backorder. Their policy is to take the money and hold it until the parts arrive. Did not inform me when I ordered it. I questioned they replied some people have been waiting 8 months. WHAT A SCAM. read more

Outstanding customer sales and technical support from this company, always. I'm really happy with their services and their team.

I started using Alarm Grid about two years ago for the Total Connect 2.0 subscription because I saw such good reviews and information they've provided online. The setup was easy and FAST! I recently moved to a new house and brought my communicator module with me. I had some issues setting it up (no fault of alarm Grid), but I called to get assistance, somewhat expecting that the issue would be mine to figure out. Boy was I wrong, Thomas helped me solve the issue even when I thought we were out of luck. This guy put true customer service above anything else. I am so appreciative and will continue referring Alarm Grid to friends and family. Thank you again Thomas! read more

Received a replacement AC power pack (that we paid for). It was DEFECTIVE so I contacted Alarm Grid. They told me I'd have to actually hire an electrician - and video his visit - to PROVE TO THEM the unit was actually defective! Yeah right. Then they threatened me by saying they sent me a replacement (they did not!) and wanted it returned!! Hire ANY company other than Alarm Grid. Total BS. read more

After deciding on a home security system due to some break-ins in our neighborhood, I kicked my internet search compulsion into high gear. I spent probably 20 or 30 hours looking at all the various options that seem to get a lot of press like SimpliSafe, Canary, Scout, and the other supposed "disruptors" in the business. What I came away with is a sense that home security systems are very hardware intensive and that the best course of action was to focus on the quality of the hardware and not the hype or allure of some slick Silicon Valley startup company (or Chinese or Taiwanese company). This led me to Honeywell's range of hardware. Long known as industry leaders (if not THE leader in home security equipment), I settled on their new Lyric system which (unlike Simplisafe, Canary, etc) actually ENCRYPTS the wireless communications between sensors and the control panel. Yes, the hardware is slightly more expensive, but will become the foundation of my complete home automation system (using zWave or HomeKit) and is really slick in terms of its functionality. My only complaint is that the window/door sensors are pretty big and ugly. Hopefully Honeywell will come up with a better solution in the future. (My wife refused to allow me to install them on many of our windows, so I'm relying on glass break and motion sensors instead). As I was researching the Honeywell equipment I kept running across videos and tutorials on Youtube from some guy calling himself "Sterling from AlarmGrid". The videos were incredibly helpful and really got me over my historically bad feelings for traditional alarm service companies that have always seemed to occupy the same realm as mattress and used car sales companies). Here was a guy (and a company) that was fully embracing the idea of disruption by DIY community and systems, but allowing it to apply to really high quality Honeywell equipment that has historically been "dealer only". I figured that any company willing to put forward the amount of effort to produce all the consumer training videos was probably passionate about providing great support, and I was RIGHT. I called and talked to a couple of reps (including Sterling) prior to placing my order and I was very, very impressed with how well organized they are and how helpful they were during the pre-sales process. 100% transparency, no BS sales pitches, and very knowledgeable people. I placed my order, received it within 5 days, and had the entire Lyric system (including controller, 3 fobs, a siren, 3 motion sensors, 3 glass break detectors and 14 door/window sensors) in about 3/4 of a day from start to finish. I went online, scheduled my activation and by 6pm that same day my system was fully activated with central monitoring, TotalConnect 2.0 web access and mobile app access on iPads and iPhones. The rep who helped me with the activation (Joe G.) was amazing; he was thorough & methodical, but allowed me plenty of time to answer questions and walk me through anything that I found confusing. Bottom line, these guys are amazing and deserve your business if you want a monitored alarm system and want a DIY approach. (Or if you already have a system in place and want to add monitoring). What you spend on hardware will depend on the complexity of your system and the features you want - it could be as little as a few hundred dollars, or a few thousand, but its an investment that should last many, many years. read more

This was the best move I ever made securing 4 locations first saved us a ton of money Customer Service is the best I have seen in years I dealt with Jorge and Dylan these guys are the most knowledable customer service reps in the business. There app includes all 4 locations and is extremely user friendly. Great job for a Great Company. Thank You This is an update After using there App it's the best in business accurate and ease of use to keep track of doors opening and closing. read more

Update: Its been about 3 years since I started service with Alarm Grid. I cannot say enough about the professionalism and customer service for the crew at Alarm Grid. Connie, Joe, and Sterling are very knowledgeable and have always been very helpful. From the initial purchase, to the install, to the programming, everything was orchestrated perfectly. I was using another company for my primary home but was so impressed with the service at Alarm Grid, I actually have chosen to pay a bit more and moved all services over to Alarm Grid. Great service and attention to detail. What more can you ask for? 5 stars, without reservation. Dave R. Colorado and Florida read more

Have been trying to work out monitoring bugs, automation issues, and the liek for more than three weeks. Very slow responses to major issues. Never had this problem with Brinks and alarm.com and may have to go back read more

Alarm Grid is an excellent alarm service, also Alarm Grid has a fantastic customer service. Sterling has uploaded videos on YouTube that has taught me a lot how to install and manage a Honeywell Security; I enjoy watching Alarm Grid's YouTube videos. The people who run Alarm Grid are very nice and honest people; I love and trust them. After watching the YouTube videos I have successfully installed a Honeywell Alarm system (Honeywell Lynx 5200/7000) at my grandmother's house and my dad's house and signed up for Alarm Grid monitoring plus service, and I love it. It did not take me but 10-20 minutes to install the Honeywell Lynx Touch Alarm system. I'm very proud of my Honeywell alarm system (Honeywell Lynx L5200/L7000). I love Honeywell Lynx Touch systems because they are very user/installer friendly and very easy to install and manage. I'm always excited to hear about Honeywell Security to release new products. I love Honeywell; Honeywell makes very good and reliable products, also Honeywell is the number one trusted brand. I also love Honeywell Total Connect interactive services that comes with monitoring plus by Alarm Grid, and I can manage the alarm system and view the status of the Honeywell alarm system and much more. If you are interested in getting in getting an alarm system for your home/business please sign up for Alarm Grid service; I recommend Alarm Grid!! read more

Alarm Grid - Security Systems Near Me - Lighthouse Point, Florida

After being burglarized, we reluctantly decided that the risk was great enough to justify an alarm system. Looked at several options, and Alarm Grid's online presence convinced me that, 1.I could do this myself and end up with a system tailored to our needs, and 2. We could save money in the long run. I used Alarm Grid's online tutorials to learn more about security systems than I ever hoped to, but it's a hard would out there, and the alternative isn't pretty. The one time I couldn't find what I was looking for, a quick call to Alarm Grid got me the answer right away. These guys are smart, patient and reasonably priced. I definitely recommend Alarm Grid to anyone shopping for a DIY system, or monitoring services. read more

Sterling has always given prompt and expert service. He's worked me through configuration changes as I have added zones to my alarm system, and has a wealth of practical knowledge that can get a system configured in an optimal way. I have enough experience with kids triggering the alarm, and power outages, to know that the monitoring service provided by Alarm Grid is highly responsive and professional. It's great to be able to pay a reasonable price for a top-notch personalized service. read more

Alarm Grid came to my rescue after I bought a Honeywell Lynx 5200 system from Amazon. I had understood that this was a self monitoring system that I could connect to my Wifi and it would send me notifications via text. Boy was that not the case. I spent hours trying to configure it. After contacting Alarm Grid they set me straight. I spoke with Sterling who was very generous to set me up right then and there. It turns out that the system requires some type of connection to the Honeywell servers. Alarm Grids self monitoring service does this for only $10 a month, and no contracts! I'm 57 so I've been around a while. It is so nice to call a company and get fantastic customer service. It is so rare these days. Either through email or over the phone, Alarm Grid was exceptional in helping me out. I'm so glad I found them and I highly recommend them to anyone with any alarm system. read more

Alarmgrid has just made it easy to sign up and stay active. The signup process was very easy as well as hooking up my alarm system to them. They even helped me add/remove sensors remotely without having an alarm technician come to my home which is VERY cool. So far they've been working great with our Amdeco alarm panel which had internet connectivity and hooked into my old wired system. We also added a wireless adapter and have wireless smoke, motion and door open detectors. They have worked great and in one instance we had the fire brigade at our door within 5minutes of a smoke alarm going off. They are diligent and very responsive. They even helped us make changes to our alarm system remotely like adding new components rather than having to call a technician. read more

I did a ton of research on security systems, especially these new-fangled cutting edge ones, and Alarm Grid has been completely supportive throughout - from the sales cycle to the install to the follow-up. Literally they are there every step of the way. Highly responsive and always digging deeper when needed to make sure you're satsified. Plus, by partnering with Alarm.com, they have a highly innovative company that is constantly working to improve their product. As an example, using smart video analytics that optimize video motion detection by learning what are "false" triggers (e.g. cobwebs). Also, I needed to monitor two structures on the same property, but again, with Alarm Grid's help I was able to implement an extended network that uses one system to monitor two structures, thus saving me the monthly cost of using a separate monitoring system. Kudos galore! read more

We have had great customer service from Alarm Grid. Sterling helped me get our system set up over the phone. My husband had installed the system and I was clueless as to what was involved. Sterling was able to walk me through everything on a Saturday evening. I would not hesitate to recommend this company's service to others. read more

Sterling was a pleasure to work with. After I got my alarm set up he walked me over the phone on how to set up my system with his service. Alarm Grid has excellent customer service. read more

Great alarm company.....and service.... Sterling and his team set up my alarm in no time...They are alway there when I need them even after hours. The alarm is currently installed at my car wash in Houston TX and never had a problem. I will be installing this alarm at my house, and other business when my contract end with ADT. Keep up the great work Sterling.........Mike with Upper Kirby Car Wash. read more

Excellent company with excellent service. I found Alarm Grid on the internet while looking for the best prices on equipment. They were the cheapest by a good margin. After buying the new system I then found out I can also use them for the monthly monitoring. They even saved me $! After my equipment arrived, I had some technical questions so I called Alarm Grid. My call was picked up right away and the tech was extremely helpful! No waiting on hold and the operator spoke perfect English which was a nice change from my old company that seemed to outsource the call center. They answered all of my questions and took extra time to walk me through a couple of the options. The monitoring was originally an afterthought. I wasn't happy with my old alarm monitoring and when I noticed I could change at the click of a button, I decided to give it a shot. I can tell you they are MUCH BETTER than any company I've used in the past. Both times my alarm went off, the operator called right away and was very pleasant and thorough. I can't say enough good things about this company. read more

Alarm Grid changed my opinion about having an alarm system. My previous experiences were the nightmares you have read about before with the big names in the industry. After going with an inactivated alarm system for over a year my wife decided it was time to get it going again. I refused to do what we had done multiple times before and regretted each time. I started with a house that had an alarm system wired up with a dead battery, POTS-only monitoring capability, and an installer code that the previous company refused to give me. I got on AlarmGrid.com and selected what I thought would be the best configuration to throw that junk away and start with a new system using the existing sensors. I filled my cart with components and submitted my order. It didn't take very long before they contacted me about an extra component that it did not look like I would need to make my system work. They could have just let the extra stuff ship to me and gotten more money, but they were more interested in ensuring I had a good customer experience. Before the components arrived I had email waiting for me indicating what information would be needed to activate monitoring and a request to schedule an activation appointment. Everything arrived in obviously brand new condition and well packaged. When the new control panel arrived I wired it up per the instructions and followed the install guide to configure the sensor names that I had on my system. I had the un-monitored system setup within a few hours just by following the instructions that came with the control panel. The appointment to setup monitoring was very, very simple. Basically you sit on the phone, hit a sequence of buttons on a control pad, and then test the system. It doesn't get any easier than that. We were up and running in no time with Internet and cellular monitoring. The central monitoring station has been top notch. We have gotten a few calls within the correct SLA after an alarm has been triggered. We even had police dispatched on one alarm trip. After we checked the camera and realized the house cleaners were there early we were able to call the 1-800 number and cancel the police dispatch which helped avoid irritating our local constable. We love using the Honeywell TotalConnect app on our phones to be able to arm or disarm the alarm away from home. This has been very convenient for house cleaners, service providers, house showings (we are for sale right now), and the odd times we forgot or were unsure if the alarm was set or not. The app might be a tiny bit slow, but that does not seem to at all be the fault of Alarm Grid. It gets the job done if you are willing to wait the 5 or so seconds to receive confirmation that your request was processed properly. After the system was installed we decided to monitor our overhead garage door. We didn't want it to alarm, but we wanted to tell if it was open or not without going to check. We can even check if it is open when we are away from home using our smart phones. We spent a few bucks on an overhead door sensor and got it configured in no time to turn off our ready light when it is open and display as a fault, but to not set off the alarm when it is open. Alarm Grid answered the phone (a human after a few button presses) and helped ensure this was configured properly--for free. I think it cost me about $25 (in hardware only) to make this change to my system. Get a quote for that from the big guys! A few times a wireless bridge in my setup has gotten unplugged and I have received notification emails to double-check my Internet connection. This has been an encouraging, reassuring reminder that although I installed the alarm myself I am not on my own...I am just without an enslaving contract. After about 18 months as a customer my monthly recurring charge of exactly $30 has never gone up by even a penny. The only time it was not $30 was when it was free because I referred a co-worker (who was also happy with Alarm Grid). A few parting notes: Check their YouTube channel for a lot of helpful videos. Don't be afraid to ask for help over email or phone...you will get a pretty quick response that is helpful and not condescending. You might be able to use your existing control panel hardware (my co-worker was with a slight modification). read more

While looking for an alarm system for my home, I decided to look through Yelp reviews to find a good company. After speaking to a rep over the phone he explained it was the system they only sell for do-it-yourself type of alarm to have in your home. Customer service was great in explaing the details, but it was not what I was looking for. read more

Alarm Grid provided excellent support to me on a commercial project that involved an IP and cellular backup connection, as well as a host of wired and wireless detectors. This was my first experience with Honeywell panels and i could not have done it without their great support. The customer uses Alarm Grid's monitoring service and is pleased with the system, and particularly likes the Android and iPhone apps for the system. I like the fact that I can install an advanced system knowing they have my back when i need support! read more

After accidentally frying my old FBII security system (1990 vintage) I decided to do research on a new system. Google searches led me to Alarm Grid. Their YouTube Videos and website were so well done that I decided to give them a try. I ended up buying the Honeywell Lyric Security system, Honeywell Lyric Round Thermostat and Skybell doorbell cam from Alarm Grid. I also went with the $35 per month monitoring plan. All the staff there have been exceedingly helpful with very prompt responses plus their website is very well organized and is easy to use. I have also found them to be very honest and informative. I recommend them very highly both for purchasing a system and for monitoring. They are great! Update: Aug 31, 2018: My Home App was having trouble finding my Lyric Panel for about a week so I chatted with Rommel Zelaya and he figured out the problem and fixed it within a few minutes. He was very responsive, friendly and helpful. Keep up the good work guys! THANKS read more

Great equipment from a solid team. I've installed two Honeywell systems in two houses, one with Wifi and one Cell/Wifi monitored. Both were a breeze to install and configure with help from Dylan and Darrell. These guys know their stuff and solve problems quickly and professionally. read more

I needed a alarm system for my business so i turned to alarm grid after seeing their Honeywell ademco how to videos and decided to call them the next day. Jorge picked up and walked me through everything and was very friendly and showed me the packages i needed to fit my need. When i got my system delivered Jorge was kind enough to call me asking if i need help activating my plan on my system and setting it up. So then he helped me with that and transferred me to aja Simpson who was super helpful and friendly and got my system programmed and HomeKit up and running. Alarm gird has an amazing team that knows their stuff and equipment unlike adt with clueless techs. They are also very affordable as well ! So if your looking for an alarm company look no further than alarm grid. I would avoid big brands like adt and brinks as they don't seem to care about customers and adt installed my system incorrectly once that could had put me at risk. read more

I've been a customer since 2015 and recently signed up for their monitoring program. My experiences with Alarm Grid have always been positive and their staff are always professional, thorough and helpful. I have recommended them to many friends. read more