Dr. Michael Serrano has been my optometrist for more than a decade. My correction is challenging…read morebecause I have had multiple surgeries. My pupil is significantly misshapen. I wear a combination of contact lenses, glasses, and bioptic glasses. Dr. Serrano has applied his superior professional knowledge and tenacious persistence to optimize my multiple prescriptions. Thanks to Dr Serrano I now have the best corrected vision I have ever had since my latest surgery. Many of Dr Serrano's patients are children. I have seen how joyfully he interacts with them and how warmly they respond. The entire staff is very child friendly, including the canine goodwill ambassador. I am in my seventies, have moved often, and have received optometric care from many excellent optometrists. Dr. Serrano is by far the best - period.

I had a great experience at Dr. Serrano's office. When I called to make an appointment for a…read morecheckup, Sharon was able to help set a date right away for that same week. When I had asked about a few concerns over the phone, Sharon checked for me by asking Dr. Serrano right away while I was still on the line. The office easy to find, close to I-85, with easy free parking. The waiting room and treatment room was clean and up to date. They brought me back right on time for my appointment. Dr. Serrano was friendly and listened carefully to everything I said. I felt that he was very thorough in his exam. He explained what he was doing as he went along so there were no surprises. I recommend Dr. Serrano and his team. I will be bringing my wife for her checkup as well.

Dr. Teresa Hsu is an outstanding optometrist. I first saw her when she was at the Brookhaven…read moreCostco, and I've followed her to her own practice--and for good reason. Her new location is beautifully designed, modern, and spotless. You can tell a lot of thought went into creating a great patient experience, from the layout to the equipment. The office is easy to get to, with plenty of parking, and the staff is just as welcoming as she is. Dr. Hsu has a fantastic attitude, listens carefully, and really helps you get to the end goal you have in sight--pun intended. She's knowledgeable, patient, and makes the whole experience comfortable. I would HIGHLY recommend her. Go see her once and you'll be telling your friends, too.

I love Dr. Hsu, my doc for over 15 years(formerly at Costco). Her new office is wonderful, the…read morestaff is great and I truly can't say enough good things about Dr.Hsu. Just go, you will be in caring hands. Don't tell everyone or I won't be able to get an appointment!

Subject: Request for DMV Change Waiver Assistance…read more Dear [Recipient's Name], I reached out to the office of Hashimi to obtain a DMV change waiver for the state of Georgia. Due to my eye disease, I inquired whether my provider could complete the necessary form. I was informed that my primary care provider (PCP) needed to complete it, which is not an issue. However, my PCP is a nurse practitioner. According to state regulations, a nurse practitioner cannot complete the medical waiver form for my vehicle; it must be filled out by either my optometrist, who is familiar with my diagnosis, or my medical doctor. Given my eye disease and additional issues like migraines and light sensitivity, I find it concerning that she suggested I find another optometrist to complete the form. I do not understand why I am being directed to seek assistance from a different optometrist when my current one should be able to help with this request. Thank you, I will take your advice and find myself a new optometrist.

Now that my transaction with them is fully done, I feel confident posting this review. I will say…read morefrom start to finish I can't say it was all a positive experience. I usually visit a private dr in Savannah where I live and then before that I went to target optical in the perimeter area. Reflections eyecare is located in the Brookhaven shopping center. Parking is pretty scarce as the shopping plaza is always busy but there are numerous parking garages. I had high hopes for this place because of the location. When I initially called in the gentleman I spoke to over the phone was very courteous and friendly. On my appointment visit I arrived early and was given paperwork to fill out. The rep helping me then was also friendly. I went through the initial eye process then met the dr. The Dr was also friendly and provided me with my new contacts. I also had my eyes dilated. This part was soo foreign to me and I ended up not being able to see for 2-3 hour after. I had to wait until it wore off a bit because I didn't bring a driver. I wish there would've been more communication on that part. My least favorite part was the ordering of the actual contacts. They called me in one time and said my contacts arrived so I went up 1 week after my eye exam and was excited to have contacts... but unfortunately it was just another sample set of contacts. I thought this part was just a tad inconvenient to the consumer because I had to wait another week to actually get my contacts in my hand. They do ship to your house free of charge so that was a pro. They seem to use a third party vendor for your contacts and when I received them they were mislabeled as daily wears... I was confused and also bothered because I ordered a 6 month supply. I called back on the next business day and was told this was actually a 6 month supply & that they're sorry the vendor labeled it that way... very confusing! Final Verdict: I don't think I'll go back here. I'm just used to getting contacts on the same day as my eye exam and I didn't like waiting 2 weeks for my particular contacts. They definitely got the job done as far as my contact needs so they get 3 stars, there were just too many hiccups for my particular liking!

I saw Dr. Rali for the second time and he is much better than what I experienced before. He…read moreexplained everything made it very clear and listened to my concerns. Unfortunately I have to go back to my original doctor but I appreciated Dr. Rali and wish he would've been my surgeon. Also, as usual, the front desk staff is awesome!

Very professional and efficient yet sensitive Good parking…read moreand convenient to east suburbs

The doctors on staff are thorough, knowledgeable, and wonderful working with children. The…read moreadministration staff is disorganized at best. I ultimately do not recommend this practice because of this. My children have been patients of this office for about 18 months now. I had a very difficult time attempting to schedule my oldest daughter's first appointment. My husband and I are both myopic, and we were seeking vision care for her due to extreme motion sickness. I was originally told she would need a referral from her pediatrician, contrary to what is advertised on the company website (appointments available starting at 6 months old, no mention of need for referral). I had to speak to three different assistants before someone would actually schedule us for a pediatric eye exam, with one even saying that she "didn't need it". I had to bring up that it is unlawful for an office administrator to give medical advice and deem my daughter's eye exam unnecessary in order for me to be taken seriously. I should have seen the writing on the wall then. Today, my middle daughter had an appointment scheduled for 9:30AM, but woke up at 7:30AM with a fever and rash congruent with Hand, Foot, & Mouth Disease. After consulting with her pediatrician, I called the practice three times beginning at 8:00AM. I attempted to leave three voicemails, but the answering service hung up on me all three times. I also left two text messages to the practice, which is another standard way to contact them. The day's new priority for my daughter was to get her to the pediatrician to get her well. At 10:00AM I was called by the office manager and told that we missed an appointment and there would be a charge of $80.00 on our account. I informed the office manager that I had been in attempt to contact the practice for hours to avoid any confusion, and that I do not consent to a charge. I have never once been charged by any facility, medical or otherwise, to have to last minute reschedule due to a rampant illness in the patient. The office manager told me the $80.00 charge would be placed on our account, and we could "discuss it being refunded at the rescheduled appointment." I once again told her I do not consent to a charge and offered an excusal note from my daughter's pediatrician. The office manager told me I signed a financial policy and claimed she did not have my credit card information in order to charge me, so my frustration was undue. We are in the Peeps Program, so the practice absolutely does have my credit card information on file. Of course I am aware of the financial policy, but there are no exceptions for illnesses and medical excusal notes are not accepted? Would they rather me bring in a child with HFM? She also told me I could have called or left text messages, and that any one of their office staff or virtual assistants could have responded. When I told her that I did both of those things, she said she couldn't guarantee that anyone would get to me and that the virtual assistants are used for taking notes in appointments only. I asked to speak to the doctor instead, and was told "she could maybe call next week". The office manager used professional words but a condescending tone, scoffed at me, told me I was having "a circular conversation", and effectively told me I was upset because my daughter is sick - not because of the runaround she gave me. Overall, the doctors have both been so kind and patient with my girls, and I have loved the experience of the care they have received there; however, the admin experience is a nightmare. They are unable to take accountability for any shortcomings and ultimately place responsibility on the patients. We are going to do what we need to do to avoid any extra nonsense charges, but we will be finding a new practice.

Personalized service, extra thorough, highly recommended! I walked away feeling like I received…read morehonest feedback regarding my eyes.

I walked in and was immediately greeted, helped, and had a nice conversation. While they didn't…read morehave a coffee bar, it wasn't a deal breaker as I could just walk into the mall if I really wanted something. The staff were friendly and helpful. I was most impressed with Dr. Lee's accuracy and precision when asking me all the right questions, coming up with delightful recommendations I wasn't ahead of and that would have taken me hours to days of personal research to come up with. Genuine *WOW* experience and would absolutely visit again for any services they offered. While I didn't have a full look, the eyewear I did see seemed fashionable enough and would consider reviewing to prescription sunglasses at a future point.

There's a point where I had to move back to GA and establish a trusted staff and Dr. Warstadt and…read morehis team have filled that comfortably since 2015! They work tirelessly within their capacity to provide care and solution to client base, even in these trying times of COVID-19, they have shown they can get the job done! Highly Recommended!!

So, I went here because I have a raggedy phone and a piece of the glass from my phone fell in my…read moreeye. My OLD eye Dr didn't have any appointments available to see me so I started calling around. I was able to get an appointment with a Dr to treat this irritation left in my eye. I continue to be pleased with the level of medical service I receive here. The wait was reasonable. I will say that depending on the front office staff on duty on a given day, the level of professionalism will vary. They have a team that is ON IT and another team that is ... present. I won't hold that against the Dr's but they should be aware of this. The wait time was reasonable, the staff was mostly professional and my experience continues to be pleasant. And since my old Dr refused to see me when I had an emergency, they just may be my new one.

What can I say about Dr. Kyle Jones. I have been going to him for over 20yrs. I have had the best…read moreexperience everyone I go to see him. The staff is very friendly and knowledgeable. He has a great sense of humor and personality. He is caring and kind. He found a pituitary tumor in my left eye. When I had my surgery, he checked on me and I was so humbled by fact that he wanted to check on me. I now live I Dacula and it's an hour drive. I will take it every time because he is worth dealing with 85 traffic.

Expert optometrist Dr. Rondowski is very friendly and helpful on top of his years of experience…read more And in my experience, Optician Karen is a huge part of what keeps me coming back to this practice, not just for eye exams, but also for selecting and purchasing glasses and frames! I know I'm in very good hands at Mount Vernon eye Care.

They (especially Dr. Rondowski and the staff handling glasses) are always there for you. They're…read morethe best. My husband has perfect vision between his distance contact and the reading contact. I've had different issues and he's taken care of every one perfectly.