Fortunately I never made an appointment after the answering staff = Hi/Ang/Jes…read more were unprofessional if the conversations were recorded I am sure De Salem would think twice about keeping them as employees.. they did say they can transfer me to the manager which I am on hold right now for 10 mins 23 seconds .... They had no intention of having me reach the manager nor deliver my message to the DR . ...

Extremely thorough and caring. Dr Salem doesn't just make assumptions, he really gets to the root…read morecause of issues.

Dr. Machicado saved my husband's life with his endoscopy and diagnosis. Eternally grateful to him…read more He's been my dr too for several years! Highly recommend him!

After seeing the P/A, I was scheduled for procedures 3 months in the future. I was concerned about…read morethe prep because of a medical issue I have. I asked 3 times over 6 weeks for an answer to my question. Christine kept telling me she hadn't had a chance to ask the doctor my question yet. I re-stated that my question was important since it could cause a life or death situation and Christine's response was that I had another month and a half before I had to worry about being killed by them. Seriously? From a doctor's office.

A great doctor with a nice easy going manner , great knowledge and alludes confidence that is a…read moregreat asset to have in a doctor. I felt perfectly comfortable and at ease in my trust with Doctor Daniel. thank You Doctor for making a very uncomfortable procedure a nice and easy experience. Vince P.

Dr. Eshaghian has one of the best bedside manners I've encountered from people in the medical…read moreprofession. Plus, he is quite knowledgeable about gastroenterology. Win, win. He recently did my colonoscopy, which was my third. By far the easiest process to date, save one issue I describe below. The prep was so easy this time; Dr. Eshaghian gave me the option to do a pill based cleanse 12 hours before my procedure, and it was a game changer. And according to the doctor, the results were perfect, which was not always the case with the old "drink three gallons of this horrible tasting stuff and spend the next 36 hours on the toilet" approach. The procedure only took 20 minutes and he was bedside to give me his impressions the moment I woke up. The anesthesiologist he works with is terrific, as well. All in all, a great experience save the issue below. So I highly recommend him. There is one thing to note, however. He has contracted with Valley Endoscopy Center as the place where he does his procedures. They are quite awful. Scheduling was a cluster of confusion between the Center and the doctor's office; I got different messages each time I spoke to each and it created a bit of an issue with arranging for the timing of my before- and after-care. Plus, when I arrived for the procedure (once the time was finally solidified), there were a bunch of people sitting on the floor in the hallway because the waiting room did not have enough chairs for the number of people having procedures done. And then I went in an hour behind schedule because the Center was short-staffed with nurses (which I understand is a universal problem, so I can give a pass on this one). But the doctor is a win as mentioned above, so I was willing to put up with these issues. I do hope he upgrades the Center he uses, though.

I rarely write reviews, but this experience deserves attention. I had a colonoscopy at this…read moresurgical center and, although the procedure itself went smoothly and the anesthesiologist was attentive, nearly everything else about the facility and staff was disorganized, inattentive, and at times downright unprofessional. To begin, my appointment was scheduled for 12:30 PM, yet I wasn't called in until 1:30 PM. The nurse casually explained that "the doctor's paperwork states patients may have to wait longer because he's always very busy." That's an unacceptable attitude toward patients who are fasting, dehydrated, and exhausted after an all-night prep. The front desk staff were equally dismissive, giving short, condescending responses when multiple patients asked about the delay. No one offered an apology or update. Once I was finally called in, I was told to place my belongings in a locker--but there were no keys, so all lockers were wide open. I was advised to take my purse with me and put it under my bed. The gowns were of the cheapest, scratchy material, and no slippers or socks were provided. What felt especially ironic was that, while I was explaining to the anesthesiologist that I have Ehlers-Danlos Syndrome (a connective tissue disorder requiring, among other things, extreme care with IV placement), the nurse attempting to insert my IV seemed completely unaware of how to handle this properly. She repeatedly smacked the back of my hand to "bring up the vein," which was extremely painful and contraindicated for someone with fragile veins. Despite my saying "ouch" multiple times, she did not stop or reposition the IV. The lack of professionalism continued after the procedure. No one offered water, or provided a call button for assistance. I lay in my recovery bed for about 20 minutes before the doctor appeared briefly to summarize results that were already written on my discharge paper. Finally, though the center required an emergency contact and driver for pickup, no one called my contact to let him know I was done. He only found out because I texted him myself while getting dressed. When he arrived, there was not a single staff member around to check me out or acknowledge my departure. To make matters worse, several hours after the procedure, my hand is still swollen, red, and painful from the IV site--clear evidence of how poorly it was handled. The only positive aspect of the entire experience was the anesthesiologist, who took my EDS seriously and provided good care during the procedure itself. Otherwise, this center demonstrated poor patient communication, lack of basic amenities, and an alarming disregard for safety and respect. I strongly recommend that others consider alternative facilities where patient well-being and professionalism are treated as priorities.

STAY AWAY! I got bad infection after my colonoscopy surgery…read moreend up to emergency hospital! I called them to inform them, they dont listen at all they said you had eaten something bad!!!first time in my life I got colon infection!!!!dr name is mordosusdhov He didn't follow up with me I call them many time they made an appointment over the phone ! This facility not sanitized maybe others yes but not for me!!!

Having a family history with colorectal issues and cancer, was referred by my primary care…read morephysician to get colonoscopy done. Let me assure you from step A-Z this duo (Mrs. Ying and Dr Tsai) are terrific, no-nonsense, punctual, efficient, and very well detailed and prepped me with every detail, from the tangled web of insurance/claims etc. to the procedure day. Mrs Ying answered any questions right away via text, she is so nice. The whole team at the surgical center in Encino also did a fantastic job. It was as painless and smooth as this procedure could be. Highly recommend, and all my family members will have their guts checked out here from this point on. Thank you guys and God Bless. (All clear knock on wood)

Hi Yelpers!! I was…read morereferred to Dr.Tsai by a friend of mine who has been a patient of his for over 10 years. I needed a colonoscopy and endoscopy procedures done as I have a strong paternal family history of stomach and colon cancer and I am a 2x breast cancer survivor and there is a link between breast and colon cancer. I was able to get an Consultation appointment just very quickly with Dr Tsai. He went over my complete medical history and suggested I add another acid medication to help control my reflux. I then scheduled my procedures with his wife Ying who runs the day to day. Let me tell you that Dr Tsai and Ying run the MOST efficient office and medical practice of any doctor I have ever been too. This includes my Father's who was a doctor here in the San Fernando Valley for 57 years. I received detailed, clear, and concise instructions on how to prep for both procedures and their follow up is incredible. Both Dr Tsai and Ying make these tests easy and without any issues. Dr Tsai performs the procedures at the Encino location of Specialty Surgical Center and I have been to their facility many times. My procedures started on time and I was on my way home in a little over 2 hours which is exactly the amount of time that Ying said it would take. Coming from a background in medicine having had a father who was a doctor, I can't recommend Dr Tsai and his medical practice high enough. If I could give him 100 stars I would. Yelpers, you are in excellent hands with Dr. Tsai and Ying!! They both truly care about the health and welfare of their patients and from the minute I met them I felt that my care was the utmost priority for them. Ying answered every question and concern immediately, which is unheard of nowadays.

Dr. Sach and his team--especially Helen--are incredible!!!!! They are comforting, kind, and…read moregenuinely caring. Dr. Sach has an excellent bedside manner and immediately put my parents at ease. My dad underwent a very stressful colonoscopy after his primary care physician found a positive result on his bloodwork. Helen went above and beyond to get him in as soon as possible despite their busy schedule. As soon as Dr. Sach reviewed the results and determined it was a false positive, he immediately let us know. By coincidence, I happened to be on the phone and heard the entire conversation with my parents. As a healthcare provider myself, I was truly impressed by Dr. Sach's professionalism, compassion, and bedside manner. My mom and dad have not stopped talking about how wonderful the entire experience was. I highly, highly recommend Dr. Sach and his office. Thank you for taking such great care of my family.

I just had my first office appointment today as a Crohn's patient and found the office very…read morehospitable and calming. All the front office people are very kind and helpful, Dr Sach is very patient and professional and has a very kicked back & calm personality. I was feeling very hyper and wanted to explain a lot of problematic situations, I was experiencing. He eventually calmly got me to listen to some of his concerns and answere his questions about past symptoms. Then he explained what he thought I should consider. And I felt very relieved to meet a very calm doctor.

Dr Sofer who is an associate of Dr Desai at L.A. Gastro consulted with my husband about his ER…read moreissue, scheduled his colonoscopy in Beverly Hills. Then rescheduled it to Glendale Sur Ctr. Husband had his colonoscopy w/Dr Sofer. Sent him his results but GHOSTED him completely!! Dr Sofer never called us back after leaving several messages with office staff Breeze. She told us his PCP office could go over results with him. Husband's PCP office told us that was odd but was kind enough to do it. To sum up NO follow up, NO going over results of biopsy, NO return call after leaving several messages to have doctor or manager call us back. They would not even schedule his follow appt for him-why?! No one in upper management called us back to give a reason. That's not right! So not only does this office ignore patients, they have stalled my husband's care. Since we are having to wait months since for another procedure with another GI. They don't care about patients care---Beware!!!!

Very sad that Dr. Desai has passed. That said, this office is now in shambles, and I've been…read morereceiving bills from 2021 that were paid in 2022 (the only delay being the billing office being in shambles). I've now received a "last payment before collections" notice. No one answers their phones. No one responds online. Their phone system just keeps saying "please hold." This is RIDICULOUS.

Dr. Saleem Desai... He took such good care of me, during my…read morepregnancy. I was having all sorts of issues, and he made all the arrangements with other specialist, so that I felt comfortable.... and addressed my issues specifically related to acidity, nausea and overall digestive health. He even sat with me and explained about nutrition, and guided me on which food to consume in order to have improved fetal brain development while pregnant. The probiotics he recommended worked great, and I will continue purchasing them. The entire staff was very helpful. Adam, Norma, and the Front Office were so sweet. But I will definitely miss you, dearly Dr Desai. You are one in a million. May you Rest In Peace...

From the owner: Specialist in gastrointestinal health.read more

Great doctor who goes the extra mile caring for his flock. Great follow up and is there 24/7 if I…read moreever need him even when he is traveling abroad. Lesa is his assistant who is wonderful and super helpful too

Dr. Richard K Gordon's office is open and not closed as previously reported! Dr Gordon is the best…read moredoctor I've ever been to. He takes time to listen, and is warm, caring with a great sense of humor. I'm so grateful I have Dr Gordon as my doctor. The best of the best!