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    Optum-Roscoe

    2.7 (18 reviews)
    Closed Closed
    Updated 3 months ago

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    3 months ago

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    Primary Care & Specialty Care - Dignity Health Medical Group  - DHMG-Northridge (multi-specialty)

    Primary Care & Specialty Care - Dignity Health Medical Group

    3.3(80 reviews)
    0.1 miReseda

    They have a third party call center that isn't able to answer basic questions. When asked to speak…read moreto the office they say no. They don't answer calls timely it's difficult to get ahold of the office staff. Call center wait time to get a call answer is up to 15 minutes. This clinic has gone down hill since after COVID. The call center staff is not knowledgeable or equipped to answer any questions reHarding the services and providers available at this specific clinic. When experiencing concern why they can't answer a basic question they say leave a message the office will call you back within 72 hours. That's ridiculous time to look for a doctors and real office staff members who truly care about patient care. This ain't a clinic that cares about patients if you have to jump into hops just to get a question answered.

    I honestly don't understand the negative reviews. I've been a patient with Dignity Health for over…read morea year & a half now, and all the people here are awesome. Everyone, from the receptionists, nurses, all the way to the doctors, are great. Dr. Chase Cho & Dr. Evelyn Hartvig are excellent and very caring medical professionals. They make sure to really take the time to listen to your concerns, and are not dismissive. I have no doubt I'm in good hands whenever I go see them. Wait times are hardly ever long. Today, I waited not even five minutes before I was called back. Once I was called back, I didn't need to wait long to be seen by my physician. I understand that nobody ever likes having to go to a doctors office, but I will continue to go here since the quality of medical care is excellent.

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    Primary Care & Specialty Care - Dignity Health Medical Group
    Primary Care & Specialty Care - Dignity Health Medical Group
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    Family Medicine Associates Of Northridge

    Family Medicine Associates Of Northridge

    3.7(36 reviews)
    0.2 miReseda

    Ever since COVID TeleHealth has been good enough for me. But recently had to go into the office. I…read morebooked with Brandon Leon PA since my Primary was not available. Even being in Healthcare I didn't realize my lack of self-care when Brandon mentioned "its been 5 years, no blood work". Brandon listened attentively while I expressed my health issues. I was impressed of his knowledge on Women's health and how I should proceed in keeping up with my well being. He was also quick to make sure I was aware of the good and the ugly lab results that followed through the next day. Brandon is a pro at what he does and it was such a pleasure to have met him. I have the utmost gratitude for Brandon and hope he continues to make an impact on others. Glad he joined team Northridge. Now I don't have to stress about who's filling in for Dr. Eddy or Dr. G who are both excellent at what they do.

    We have been long time patients of the office. Switched to Dr Leon after my mom had a hospital…read morestay. It's been 2 weeks and we have never been called with blood test results, I called to see about getting a handicapped sign and was told why didn't we ask someone when she was in the hospital for it, and to ask someone else at one of the specialist office to do it. Supposedly this is the primary care. Terrible service, Dr Leon and staff do not care about patients, it's a shame Dr gagneja left and service has gone downhill. Front desk needs better training as well, rude and cold would rather pawn work off then do it.

    Optum-Roscoe - familydr - Updated May 2026

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