Their office does not pick up ever. I had to go to the emergency room once because of these guys.

This US Army Veteran wishes to send his sincere gratitude for their kindness and quick assistance after I was left in the Emergency Room of Providence Tarzana 8-3-2024 not knowing if I'd leave their alive. After 7 spinal surgeries, Throat, Lymph nodes cancer heart attacks in 2024 and a history of Peptic Ulcers from corporate management, worldwide and stress I never know if tomorrow will come. I was in so much pain I wanted it to just end. ER staff were quick and kind as well. CT Scan was taken and medications given fir my stomach. I called Dr. Hepps MD on Saturday from the hospital and he didn't rush me and explained how he could see me ASAP. He did. 3 days later I was in his office. SUCRALFATE RX and Ondansetron has helped. We do need an Endoscopy/Colonoscopy and Dr. Hepps is working on getting cardiologist, Dr. Gazi MD approval. I am on blood thinners so it's dangerous. I am very sick and we must see what is causing this (cysts, spots on colon. Gastritis, etc.?). Bless you and your staff doctor. You helped lower the temperature. Sometimes it's just too much and we think we cannot go on. read more

Kenneth Hepps, MD - Gastroenterologist Near Me - Tarzana, California

Dr. Hepps is Great. I had colonoscopy went very smoothly. His staff are very professional. Surgery center very clean and staff are very professional and caring, so was Anesthesiologist she was nice and caring and comforting patient. Thanks Dr. Hepps. read more

I just wanted to thank Dr. Hepps and all his staff; Dana, Megan, Kelly, Kathy and my Anesthesiologist for making my successful procedure as comfortable as possible. The facility was super clean and everything went very efficiently. This was a super professional health experience. Much appreciated, Gary Raymond Thousand Oaks, CA 91360 glraymond@earthlink.net H 805-492-5858 read more

This is my second time to see Dr. Hepps. The office is very clean, organized, and the evaluation was thorough. Dr. Hepps has a very positive and comfortable bed-side manner. In addition, he is very patient. Dr. Hepps, in my opinion did a good job of evaluating my family member and deciding on the necessary procedures. read more

Kenneth Hepps, MD - Gastroenterologist Near Me - Tarzana, California

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Dr. Hepps is a wonderful and knowledgeable doctor... Very thorough and great bedside manner I trust him 100% read more

I was assisted by office staff with courtesy and got my appointment in a reasonable period of time. Dr Hepps was courteous and thorough and discussed my symptoms and I didn't feel rushed. read more

I am an existing patient and this one star is for the scheduling dept. Dr Hepps is great. I had a zoom call with him on May 10th for a procedure and he said his scheduler will get in touch with me. That has not happened and I have called twice with no call back. Not very professional no matter how busy he is. read more

I had to give 1 star because there wasn't zero star option. I have never encountered such a condescending MD in my entire life. Think of someone who should be an empathic and welcoming professional, but instead, he barely fostered introductions, made :disgusted-look" faces every time I reported my spouse's health history (which made us feel that we were shocking him and we felt low morale), did not ask why we were there. He just opened the chart and read what other doctors said in the past and told us. I wasted $ to hear what we had read already. He does not give any word of encouragement, just put my spouse down and basically said that there is no hope and just deal with it. I work as a nurse for 36 years and I NEVER MET such COLD and uninterested person in the medical field as he is. What a horrible person. I heard that the female doctor in this group is very compassionate and knowledgeable. Would I have known that before, I would never had exposed my spouse for such humiliation. Kenneth Hepps needs to retire.... read more

I would give them a better rating if I'd actually gotten to see the doctor! I have been waiting for weeks and no one has called me to schedule an appointment. I tried on line..nothing. I called and left multiple messages..nothing. I filled out all of the new patient paperwork..still nothing. The doctor may be fantastic but I will never know. If you are a new patient do yourself a favor..go somewhere else read more

I have been a patient of Dr Hepps for many years, seeing me through gall bladder removal and a couple of colonoscopy screenings. Dr Hepps is very kind and knowledgeable which is always a comfort. He and his staff are very kind and caring and I am very happy to a be a patient there! read more

Excellent service. He and his staff are very professional and caring. My wife and my colonoscopies went very smoothly and no after surgery problems. Their immediate follow up with our surgeries was appreciated. read more

I went to see Dr. Hepps for a second opinion, after not getting any answers from my previous Gostroenterologist. I am so glad I found him within my network of approved Doctors. because he is very knowledgeable.   I had an   over all good experience with him and his staff.  I felt very confident with the level of care I received and the course of treatment he chose.    I felt at ease and I trust that he will be able to provide answers. read more

I want to thank Dr.Hepps and his entire staff for being so wonderful. I had Hep-C for many years. Much of the medical profession treats people with Hep-C with distain because Hep-C is often contracted by people who have abused drugs. In my case, it is true, although I have been clean and sober for many years. Dr.Hepps and his team treated me with the utmost dignity and respect. I never once felt embarrassed or "dirty" with my condition. The office is full of friendly faces! Faces attached to friendly people, INCLUDING Dr.Hepps. I was put on medication for 8 weeks and today I am Hep-C free! The facility is super clean (with great art on the walls!) If you have Hep-C and are feeling weird about it, I encourage you to make an appointment to see this doctor. I promise, you will feel cared for without judgement! My life has changed! They say you don't know how sick you are until you get well and in my case this is so true! The treatment was a game changer! THANK YOU! THANK YOU! THANK YOU!! read more

Great doctor. He is personable, easy to speak with and ask questions, professional, and an excellent surgeon. His whole office staff and team are all wonderful too. Highly recommend. read more

My husband met with Dr Hepps today and had nothing but good things to say about him. It was a first time visit and my husband has confidence that the procedure will be performed professionally and results discussed with him. It is refreshing to find a doctor with good bed side manner as well as competence. read more

Nope...bad experience with elderly parent. Dismissive. Ignored complaints from parent, and parent ended up passing away from something that could have been addressed. read more

Great experience throughout the process. Face to face conversation over video conferencing thanks to COVID precautions - but worked as well as being in the same place. Communication around the necessary procedure was done carefully, and I was fully informed each step of the way. Made going through the procedure easy and comfortable. All good things to say. He's the right doc. read more

When I spoke with Dr. Hepps on a Zoom conference and explained my situation he quickly understood the possibly seriousness of and was able to get me an appointment for a procedure for the next week. He was very kind and reassuring. When he called me with the results he immediately put me at rest by telling me that I was going to be fine and he had a brief treatment for me. He could not have been nicer. read more

Dr. Hepps is really one of the best doctors I have worked with in a long line of doctors, for various medical conditions. In the system since a major accident back in 1984, I have been treated by an enormous amount of doctors and Dr. Hepps really is one of the most capable and knowledgeable doctors that I have had the pleasure to work with. Intelligence and empathy. It's a knockout combination and then you add his staff, and you really can't go wrong. Alex was there every step of my treatment and was always extremely helpful in answering any of my questions and addressing any concerns. All of the rest of his staff are all very friendly and professional. You can't go wrong with Dr. Hepps. read more

If you are looking for a great gastroenterologist I highly recommend Dr. Hepps. I just had a colonoscopy which is the dreaded test for everyone because of the prep. His prep was the easiest by far of any of the other preps I've had to do by far. The actual procedure was also very easy. They were on time and everyone at the outpatient facility were wonderful. I highly recommend this doctor for any gastrointestinal issues you might be having. Sincerely, Debbie Borden read more

Dr. Hepps has provided very straightforward, informative, and professional consultations to which I really appreciated.

Amazing experience for a first time patient to the office. The front office receptionist was friendly and courteous. Alex, Dr. Hepps assistant was fantastic. Helpful, informative and genuinely concerned about me and what was in my best interest in regard to which surgicenter to go to that would accept my insurance. Not that I'm looking forward to the procedure but I feel confident I'm in good hands with Dr. Hepps and his staff. read more

I highly recommend Dr Hepps for any gastroenterology concerns. His office staff is so courteous & helpful. The staff who prep you for your colonoscopy are so caring & look after you & take care of you like your mother...they are that good! From start to finish everyone you encounter is there for you 1000% and Dr Hepps will take care of you, answer any & all questions & actually put you at ease. I will only go to Dr Hepps & highly recommend him. For an important test that this is, you want to go to the best & I assure you, he's your Doctor. read more

I saw Dr Hepps after not getting any answers from my primary care and my previous Gastroenterologist. As expected Dr Hepps patiently listened to my history and symptoms and after hearing me out completely suggested that i was diagnosed incorrectly, he immediately told me what could be causing my gerd symptoms and also educated me the cause of my throat problems as well. He assured me that I dont need to worry about anything and this condition is very frequent. The visit gave me a complete peace of mind which was exactly what I was looking for. Dr Hepps also offered a follow up if my symptoms don't get better. read more

I would have found it rewarding to provide a nice review for Dr. Hepps, but unfortunately, I had the opportunity to discuss my appointment with his receptionist "Alex"- she insulted my intelligence on several occasions- I never even had the opportunity to the schedule the appointment- when I asked her a question she replied with very condescending answers - I would not schedule an appointment with this Dr. until Alex has been removed from the office. read more

Dr. Hepps is a wonderful doctor and his attention to detail is amazing. Although it is not fun to go through serious health issues, it makes a world of difference knowing you are in expert care. Dr. Hepps does not leave a stone unturned, and his staff is terrific. I am fortunately happy to say my health situation has been resolved due to Dr. Hepp's diligence. read more

I have tried three times today to make an appt., recording answers, they tell you they will lcall you back, However I still have not been able to speak to a live person, nor have I received a call back. After reading the yelp reviews from patients, I am not sure that I want to get started when I read the frustration that they have in not been able to talk to the Dr. or anyone there. read more

Dr Kenneth Hepps is one of those doctors who is the most caring and most professional doctor i have ever known here in Southern California ever. I just cant come up with enough words to describe. Not only the doctor himself the entire staff is very prompt and knowledgeable people you want to get to know them, God bless them all and we should be thankful to have an office and physicion. read more

I saw Dr. Hepps at Valley Digestive Health Center in Arcadia where he serves as a visiting doctor for Kaiser. I told his nurse and the doctor that I need stronger anesthesia than most because I tend to be resistant. I got the brush off and ended up being awake during a very painful colonoscopy. Afterwards, when I asked what happened, he made excuses and never apologized. He also was very cold and indifferent. This shouldn't have happened and Dr. Hepps should be ashamed of himself!! read more

I think Dr. Hepps is a good doctor, I have seen him in the past without complaint and would give him 5 stars for my past care. My two stars are for my current frustration! My problem is that I can't seem to make an appointment with him. I have left multiple messages for his appointment desk over the last 2 days, without a returned call. Dr. Hepps, is your phone system down or is your office too busy??? read more

Dr. Hepps has been my gastroenterologist for nearly 8 years. He has performed both colonoscopies and endoscopies on me - several times stopping bleeding gastric ulcers. He is a warm, caring and informative physician who I am proud to recommend. First-rate in all respects. read more

Dr Hepps is my doctor for very long time. Now i am seing him every 6 months but he never change. He explain everything to me very clearly. He is a respectable Doctor and very Professional. His nurse also is very nice. Although when you call goes to mailbox just leave a message they will call you right away. The clinic is very clean all the time. Deserves 5 stars read more

I'd like to see if the other reviewer feels the same way about Hepps' office after some time when she starts getting called by them to pay her bill (since this office does not send bills). And pay quickly she must or he won't see her again. It turns out that Hepps knew I might have Crohns Disease but never found time to call me to tell me this. I had to go to another GI specialist who had to call Hepps to get my results. He's a horrible doctor. read more

I had to have a colonoscopy. I was very very apprehensive about it. But.... Dr. Hepps and the staff at Encino outpatient surgery center were phenomenal. It was totally amazing. From the girl at the front desk, to all that helped me prepping me, to the awesome anesthesiologist ....all were so kind and considerate and compassionate as could be. They made me feel at ease and took incredible care. Never felt anything and felt immediately good following the procedure. All Were totally professional and Dr. Hepps did an amazing job. Thanks to God, Dr. Hepps, and all the wonderful employees at Encino outpatient surgery center, I have a new lease on life. read more

Had my first visit with Dr. Hepps today to get some outpatient surgery done at Encino Outpatient Surgery Center. He's the best, and the Center is a very professional operation. read more

I Have seen Dr. Hepps over the years for various G.I. related issues . I have always found him to be kind, compassionate and professional. I recommend him frequently to family and friends. read more

Extremely pleased! The office staff emailed all my forms so I could fill them out before my appointment. The office also sends a link to a patient portal so you can register to see your information about your visit, bills, medical info, etc... The office staff is extremely helpful and friendly and I only waited for 5-10 minutes before being seen by the doctor. Doctor Hepps is down-to-earth and easy to talk to. He listens and makes sure everything he says is understood by the patient. I have a family history of colon cancer so he agreed that I should have a colonoscopy now, rather than waiting until I'm 50. He was straightforward and honest about what procedures are necessary and what are not needed. He was also candid about what certain procedures cost. Alex helped me book my colonoscopy and thoroughly explained everything I needed to know about prepping as well as the outpatient facility. She's awesome! I will update this once I've had the procedure, but based on my first visit, I couldn't be happier! read more

I was able to get accommodated for an appointment pretty quickly for an initial visit and helpful to have paperwork emailed to me in advance. Not a long wait time once there for the appointment. He seems to know about his field but not very personable and seems kinda cold and someone like me who has general anxiety especially with medical stuff it doesn't help. He ordered a test that I was to take at the medical center and did the testing and was told from them my doctor (Hepps in this case) would call me and discuss. It's been over two weeks and no call and there is no way results take that long especially with the test I took. This is awful patient care and communication for something I have dealt with for many years and wanting resolution. The staff is nice but him apparently doesn't really care it seems so now hopefully I can get these test results and info sent to a doctor I now have to look for who has better communication, concern, and bed side manner. He was recommended from another doctor and said he was very good at what he does and I don't doubt that but the people skills and that aspect are piss-poor. read more

Dr. Hepps came highly recommended and now I see why. His office staff and particularly Alex and Ashley were wonderful! I was anxious and nervous and probably had my assistant call Alex with many more questions than the usual, but every phone call was handled professionally and with caring. Though I spoke to a lot of people about the Colonoscopy procedure, none had a doctor who prescribed changing food choices for five days before the procedure to ensure that everything went according to plan - and it did. Thank you everyone! read more