Had an appointment this morning to see Dr. Payne at 9 AM. I sat in the lobby until 10 o'clock and…read more so many people goin and then come while I waited. Finally at a little after 10 o'clock, I was taken back to a waiting room and sat in that room for 45 minutes and never saw the doctor. I then walked out and tried to locate the mri disc I had brought and then left for good. No explanations at all from the front desk and no apologies. About the worst medical office experience I've ever had.

I have been going to this clinic for mor than 10 years and I have always been treated with respect…read moreand top notch care From the staff to the doctors you won't find better care anywhere else

This guy didn't make eye contact or smile once during my appointment. He reacted rudely to my…read morequestions and talked over me. When I asked if a scoliosis specialist would be more appropriate to see, and if he could provide a referral, he called my scoliosis a "deformity" and that he could refer me to someone who "specializes in deformities."

Excellent physician! Professional yet personable…read moreTook good care of me with my left knee fractures!! I would recommend him to my friends

The care from the PT's is excellent and compassionate. Have gone for 3 years for 3 big spine…read moresurgeries and a couple years prior for shoulder surgery. What I am disappointed with is a change in business practice and most major insurance companies (I have Aetna) and Medicare are no longer billed. Patients are expected to pay up front (my recent bill was $250) and submit to insurance for reimbursement. My care plan had graduated to every other week. I can't afford that and they are not willing to work out payment arrangements. (So much for loyalty). Insurance can take months to reimburse an individual. I can appreciate the impact to a business when insurance is slow to pay them but there has to be a middle ground for the patient. I was politely invited to seek care elsewhere if I couldn't pay. Wow! Just be aware the bills are steep and up front payment expected. The therapists are great but billing practice not so good. Also if you expect to speak with a live person it's rare. You usually play phone tag or send a text and hope to hear back. I really wanted to continue here but I'm afraid I probably can't afford it....

Tried to set up PT for hip pain. Had to wait 6 weeks to get in. Before I went I called to question…read morethe costs. Was told it was a small co-pay. I questioned that it was more than that and they asserted that it was not. I went to my first appointment, which was just evaluation with no actual recommendations made. 2 weeks later I get a bill for the full amount as it was not covered by insurance (after I asked twice for an estimation of costs). So, now instead of a $33 payment I'm stuck with $200 cost for absolutely no recommendation of ways to alleviate pain. Do not trust what the front desk tells you regarding cost! If I had known that this would only apply towards deductible and I decided to still move forward. I would have at least set up my first appointment in January and not do one appointment in December and basically flush that $$ away. Very frustrating!

I was treated for a broken ankle and I was very pleased with Dr. Payne and his staff. He didn't…read moresugar coat anything, he was upfront and professional. This was a weight bearing injury and the first time I had ever broken anything and heaven forbid it ever happens again but if it does or if i had to recommend anyone, there's no doubt i would recommend Dr. Payne. Thanks Doc.

He was great at explaining what needed to be done and very thorough. He did my husbands torn…read moreminiscus and unfortunately he will be doing a knee replacement.

I recently had surgery done on my pointer finger by William Clark. He was a very caring doctor, he…read morelistened to exactly what I wanted and did a wonderful job. On the day of my surgery he and his staff went over and beyond in making me feel comfortable and relaxed. Staff at both his surgery office and his clinic in burien were caring and efficient and I would recommend this doctor for your hand surgery needs.

Be prepared to wait. This doctor is unable to see his patients at the time he has scheduled to see…read morethem. For a 10 minute consultation with Dr Clark be prepared to wait 45 minutes to an hour