The care I received from my doctor, Eva Young, was excellent. She is empathetic, attentive, and extremely knowledgeable. This review, however, is related to the following negative experiences I had with OPA staff:
1. Incorrect medical guidance - I was instructed by a medical assistant to get a CT SPECT scan after asking for a steroid injection to help with pain from a herniated disc in my neck. After the results came in, that same medical assistant admitted she had ordered the wrong type of imaging and told me I actually needed an MRI instead. I brought this to the attention of an office manager, who initially seemed willing to help resolve the issue. Unfortunately, she stopped responding and never followed through. In the end, I was left paying for two scans -- including an unnecessary CT SPECT that cost $9,445. The MRI, the correct scan, was only $572. With a high-deductible insurance plan, being forced to cover such a costly mistake has been extremely upsetting. Patients deserve better accuracy, accountability, and communication than what I experienced here.
2. CPT code discrepancy - I was provided a CPT code prior to scheduling the CT SPECT scan so I could confirm insurance coverage and obtain a cost estimate. The final bill, however, contained entirely different codes, neither of which were disclosed or approved by me, increasing my out-of-pocket expenses significantly. Despite multiple discussions requesting clarity on why I was billed for CPT codes I was never informed of, I've yet to receive a response. As we all know, medical procedures are expensive and as a patient, I did my due diligence by securing a cost estimate based on the code I was given. Someone must be responsible for the fact that additional codes that impacted the cost significantly were added without my knowledge or consent.
3. Lack of communication - Despite repeated outreach to multiple members of the OPA staff including the CEO, I experienced long delays and in some cases no response at all, forcing me to spend countless hours contacting their office, billing departments, and my insurance company to resolve issues that should have been handled internally. After assuring me that she could easily address the financial aspect of my complaint (specifically the unnecessary scan I was charged for), the CEO ultimately stopped responding to my emails.
While I greatly value the excellent medical care I received, the administrative handling of my situation fell short of professional standards and OPA should be held accountable for that. read more
