i will NEVER rent from the pasco airport location again. i rented a car with prior damage in july…read moreof 2024 and returned it in the exact same condition i received it. i have spent numerous hours on phone calls with various representatives from this company after several attempts to charge me more than $1500 stating that i was in an accident in this vehicle. i was finally told in august of 2024 by an agent that there in fact was prior documentation of damage to this vehicle and that the matter would be resolved. fast forward to 2026 and i am now being sent debt collection papers for the same charge. i will NEVER rent from this location again.

We rented a car from Budget while visiting the Tri-Cities. Three weeks after the car was returned…read morewe were surprised by an email from Budget stating that our credit card was going to be charged for glass damage. When we returned the car there was no noticeable damage and Budget has not been able to produce time stamped evidence of this damage. I will never rent from Budget again regardless of the price.

Flawless experience and fantastic customer service! Jonah did an excellent job processing my…read morereservation and actually read my notes on vehicle preference. The setup is different given that it's a small airport and requires you to grab the key before proceeding to the lot. To get there, you walk all the way down the opposite side of the airport, follow the side walk as it curves right, and the cars will be on the left. To return the car, I learned that you have to note the mileage and fuel level before returning the key. Giavanna helped process my return and was quick to adjust the payment details upon request. Like Jonah, she was very friendly, knowledgeable, and provided 5 star service. Thank you!

Great help had to keep my rental an extra day and had to fly out of Washington instead of Oregon…read morenational team made it painless

Made a reservation for a vehicle and once I landed they called me leaving me a voice message that…read morethey were sold out. Never renting a car here again unless I want all of my plans ruined.

Update: After reaching out to the email recommendation by Chad, I was contacted a few days later by…read moreJudy. All she had to say was basically, thanks for letting us know. This is after typing out my entire experience again in an email. Enterprise then spams you with an email asking how their Customer Service was and after filling out the short survey, I was contacted by Judy again! She apologized for not caring in the first email and said my experience was being forwarded to Regional. Shortly after, I received a call from Shelby! The rude, condescending "branch manager" from the airport. Unfortunately she is not someone I'm open to talking to. I'm normally the type to give people several chances but after seeing her treat the man before me poorly, and then myself? That was enough for me to know any further interactions with her would be the same. Another big reason to look into Turo. You won't have to deal with the corporates trying to pass the buck and now have eventually passed it back to the the ground where the problem employee is calling me directly! It's scary. How does this make sense?! It's like, Hi, I was very offended by your Branch Manager's treatment or myself and others. Their response, We'll have her call you ‍

Although the airport staff left a lot to be desired, the 24th street Pasco, WA staff made up for…read moreit in spades!! They were extremely helpful, friendly and respectful. I felt like a valued customer. The whole process was quick and easy. I would most definitely recommend this car rental store to anyone. Thank you!

I want to give a shout out to Lindsey at Enterprise Car Rental at the Pasco Airport! She was…read moreterrific in handling an over charge from the Seattle airport where I rented a brand new Hyundai to get home. She was very accommodating and helpful to solve it. I was very happy with her service and friendly demeanor. Thank you!!

I had an absolutely frustrating experience with Hertz at Tri Cities Airport and would strongly…read morecaution anyone against renting from this location. I returned my rental car at Spokane, which was clearly noted on my reservation. Simple enough -- except getting a receipt turned into a nearly all-day ordeal. The Tri Cities desk told me the car hadn't been checked in yet and couldn't issue a receipt. Spokane confirmed it was checked in at 10:15 AM -- right when I dropped it off. So I called Tri Cities back. That's when things got really bad. I was placed on hold for over 20 minutes. I hung up and called back. Eight times. No answer. I left two voicemails. As of writing this review, no one has called me back. All I needed was a receipt to submit for a business expense reimbursement -- something that should take two minutes. To make matters worse, I contacted Hertz Corporate hoping they could step in. I was told that because this is an independently operated Hertz location, Corporate could not assist me. So there is essentially zero accountability and zero recourse for customers. This experience is completely unacceptable. Their reviews online are fully consistent with the treatment I received -- I wish I had read them before booking. I will never rent from Hertz again, at any location. Don't waste your time or money here.

This Hertz, at the time of my writing, has 25 reviews; 24 of these reviews are given 1 star, with…read morethe 25th review being 5 stars. I scratch my head, but then realize that more people than not will take the time to make a bad review of a this type of business if they feel they've been screwed. The last review is almost 2 years old as well. I've been renting vehicles through Hertz for many years, but I have always booked and paid ahead for my rentals via AAA membership. Maybe this has something to do with never having a crappy experience, except maybe a longer wait time once in awhile. I have rented vehicles in Temecula, CA; Buffalo, NY; Knoxville, TN; and Kona, HI. I have always received what I ordered, with a couple times getting a free vehicle upgrade. I have never had any monetary add-ons needing contested. The vehicles have always been clean, inside and out. This Hertz was no exception. The pick up and drop off went without a hitch. If anything "negative" was had it was the young lady I interacted with at the time of pick up didn't have much of a personality, but I wasn't there to make friends anyhow. With everything having gone smoothly I will be the 2nd person to give this beat upon Hertz the 5 star rating.

Had to rent a car while my car was in the shop. Had a great experience. Didn't love the first car…read morethat I was given, but they had no issue with me bringing it back and exchanging it for a car that I liked. Great customer service, would absolutely recommend.

Everything was very smooth and fast to rent out the vehicle. Was a safe , comfortable travel for…read moreme! Employees were also nice. The last time i rented from enterprise was a disaster from kennewick location. This one on Lee blvd in Richland has REDEEMED enterprise for me. Thank you!

Good service cars are always clean I like picking up Car at this location I usually use enterprise…read morebut this time I had to use this company and I like it really like the staff there helpful and friendly. The rates seem a little bit higher but you get what you pay for and far as the customer service wise the ease to check in and check out

0 stars. Car was dirty. Absolutely filthy. Second time this happened as it was dirty the last…read moretime we rented. Also not the car we reserved. When we complained about the dirt they said he didn't have other cars. they offered us free gasoline then charged us $150 for fuel when we dropped of. The tank was only 3/4 full when we got it and we turned it in with 1/2 tank. So fuel couldn't have been more than $30 even if we were supposed to pay

I went to the Richland location to reserve a car they didn't have one available for the time…read morerequested. They said try the Kennewick location the. Following day I called and made a reservation with the Kennewick location. I stated I needed to be picked up and they said that was fine it was within 10 miles. (That is their policy) The day of my reservation I called to confirm my pick up and was Informed by the manager of the Kennewick location that they don't pick up in Richland even though it was within 10 miles. He actually tried to change it to say it had to be within 10 minutes of their location. I was left stranded at the pick up and was left to walk. I'm handicap btw. I did call the manager a jackass and he was so fragile that he refused to help me

ZERO STAR. was…read morepromised and guaranteed a vehicle (small good gas mileage). was dropped of a large truck because they sent out all vehicles. Second rental i had to pick up during my insurance work, same thing happened. waited 1 hour for my pick up from the body shop because they did not have the vehicle they said they had when I called for the ride. zero stars.

Everyone was friendly, honest, and upfront. Better car buying experience than anywhere I've ever…read morebeen. Go see Gerardo! The guys there aren't your typical sleezy car guys. The lot was clean, the cars looked good and were a good value. I looked at a few other smaller lots and their cars weren't as nice, they had high miles, and were listed at a higher price. Id recommend these guys to anyone!