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    Enterprise Rent-A-Car

    3.5 (13 reviews)
    Open 8:00 am - 6:00 pm
    Updated a few days ago

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    3 years ago

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    Thanks for the great review, Debra. We hope to see you again. – Lisa S

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    3 years ago

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    4 years ago

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    Thanks for the positive review. We hope to see you again. - Lisa S

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    6 years ago

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    11 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.4(19 reviews)
    1.3 mi

    Made a reservation for a vehicle and once I landed they called me leaving me a voice message that…read morethey were sold out. Never renting a car here again unless I want all of my plans ruined.

    Update: After reaching out to the email recommendation by Chad, I was contacted a few days later by…read moreJudy. All she had to say was basically, thanks for letting us know. This is after typing out my entire experience again in an email. Enterprise then spams you with an email asking how their Customer Service was and after filling out the short survey, I was contacted by Judy again! She apologized for not caring in the first email and said my experience was being forwarded to Regional. Shortly after, I received a call from Shelby! The rude, condescending "branch manager" from the airport. Unfortunately she is not someone I'm open to talking to. I'm normally the type to give people several chances but after seeing her treat the man before me poorly, and then myself? That was enough for me to know any further interactions with her would be the same. Another big reason to look into Turo. You won't have to deal with the corporates trying to pass the buck and now have eventually passed it back to the the ground where the problem employee is calling me directly! It's scary. How does this make sense?! It's like, Hi, I was very offended by your Branch Manager's treatment or myself and others. Their response, We'll have her call you ‍

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    Hertz Rent A Car

    Hertz Rent A Car

    1.3(25 reviews)
    1.3 mi

    I had an absolutely frustrating experience with Hertz at Tri Cities Airport and would strongly…read morecaution anyone against renting from this location. I returned my rental car at Spokane, which was clearly noted on my reservation. Simple enough -- except getting a receipt turned into a nearly all-day ordeal. The Tri Cities desk told me the car hadn't been checked in yet and couldn't issue a receipt. Spokane confirmed it was checked in at 10:15 AM -- right when I dropped it off. So I called Tri Cities back. That's when things got really bad. I was placed on hold for over 20 minutes. I hung up and called back. Eight times. No answer. I left two voicemails. As of writing this review, no one has called me back. All I needed was a receipt to submit for a business expense reimbursement -- something that should take two minutes. To make matters worse, I contacted Hertz Corporate hoping they could step in. I was told that because this is an independently operated Hertz location, Corporate could not assist me. So there is essentially zero accountability and zero recourse for customers. This experience is completely unacceptable. Their reviews online are fully consistent with the treatment I received -- I wish I had read them before booking. I will never rent from Hertz again, at any location. Don't waste your time or money here.

    This Hertz, at the time of my writing, has 25 reviews; 24 of these reviews are given 1 star, with…read morethe 25th review being 5 stars. I scratch my head, but then realize that more people than not will take the time to make a bad review of a this type of business if they feel they've been screwed. The last review is almost 2 years old as well. I've been renting vehicles through Hertz for many years, but I have always booked and paid ahead for my rentals via AAA membership. Maybe this has something to do with never having a crappy experience, except maybe a longer wait time once in awhile. I have rented vehicles in Temecula, CA; Buffalo, NY; Knoxville, TN; and Kona, HI. I have always received what I ordered, with a couple times getting a free vehicle upgrade. I have never had any monetary add-ons needing contested. The vehicles have always been clean, inside and out. This Hertz was no exception. The pick up and drop off went without a hitch. If anything "negative" was had it was the young lady I interacted with at the time of pick up didn't have much of a personality, but I wasn't there to make friends anyhow. With everything having gone smoothly I will be the 2nd person to give this beat upon Hertz the 5 star rating.

    Enterprise Rent-A-Car - carrental - Updated May 2026

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