Great customer service. Will take care of all your printing and copier needs!! Highly recommend read more

I wish I had taken the time to read the online reviews before hiring Mike Allen with Alamo Printer Service. After my experience, I can understand why so many customers left negative reviews on Yelp and the Better Business Bureau. Unfortunately, my experience reflected many of the same concerns others described. I was disappointed by what I believe was unprofessional conduct, poor communication, and a lack of honesty throughout the process. Do your homework before hiring anyone to service your equipment. Reading reviews first may save you time, money, and a great deal of frustration. read more

Alamo Printer Service - Office Equipment Near Me - Schertz, Texas

We paid in full for a printer that was never delivered. Our sales contract is directly between Alamo Printer Service (the Business) and ourselves (the Client), and our refund request was submitted within the timeframe stated in that agreement. After requesting a refund, we were informed that an additional document would need to be signed in order for the refund process to be started. That document states the refund would be requested by Alamo Printer Service on our behalf and processed through a third-party vendor. This requirement does not appear in the original sales contract. We did follow the process outlined to initiate the refund, including signing the requested document. Despite multiple follow-ups with both Alamo Printer Service and the third-party vendor, as of the date of this review, no refund, full or partial, has been received. We were also advised that a 25% restocking fee and return shipping charges would be applied. Neither the original sales contract nor the refund document references restocking fees or return shipping charges. Additionally, UPS tracking confirms that while a shipping label was created, UPS has not received the package, indicating the printer has not shipped. This review reflects our documented experience and the current status of the transaction. Based on this experience, we strongly advise others not to do business with this company. read more

Alamo Printer Service - Office Equipment Near Me - Schertz, Texas

I don't have much to say, since the reviews I can see on the side of the page pretty much sum up my experience. I paid up front for a repair only to be told weeks later that he needed to order parts for it. Which he wanted payment up front for. A few weeks later, he said that he could get me a better printer. Which I had to pay for up front. I'm still waiting on that printer. Every time I call, it is one excuse after another. I want a refund, but he just keeps putting me off. I should have read the reviews more closely before choosing him to do my repairs. read more

If there were an option for zero stars, that's what this experience would receive. Unfortunately the system requires a rating, so this is effectively a negative one. my experience, I started reading the reviews for MIKE ALLEN Alamo Printer Service more closely. What stood out immediately was the pattern. Several different customers describe very similar situations: delays, parts supposedly ordered or installed, equipment still not functioning, and refund disputes that drag on for months. One customer reported paying hundreds for parts and diagnostics only to be told later the printer could not be repaired. Another described prepaying for repairs, waiting weeks for parts that never arrived, and then being sent refund paperwork instead of receiving the service that was paid for. Others mention communication breakdowns, arguments, and refunds tied to vendor processes instead of the company that took the payment. When I later reviewed other complaints, I noticed the same themes repeating: delays, disagreements about parts, and disputes over what work was actually completed. Everyone can make their own decision, but before hiring MIKE ALLEN Alamo Printer Service, I strongly recommend reading the reviews carefully across Google, BBB, and other sites. When multiple customers describe similar experiences, it's worth paying attention. Do your research and protect yourself before spending your money. 1. Professionalism matters, and honesty matters even more. Unfortunately, I experienced neither here. 2. When the story keeps changing but the facts don't, people start to see the truth. 3. In business, your reputation is everything--and honesty is what builds it. 4. A trustworthy business doesn't need excuses, only results. 5 Actions speak louder than explanations, and the actions here did not match the promises. After my experience and seeing the pattern in other reviews, it's hard to believe Mike Allen from Alamo Printer Service is still operating. read more

Placed an order for parts to repair my DTF printer in Sept 2025. Paid in full for parts to be ordered to Mike Allen at Alamo Printer Service (about $1500). I cancelled the order after he told me the parts were on back ordered about 2 weeks later. He told me that I have to get the refund from the parts distributor. Again, the sale was betweem my business and Alamo Printer Service but he won't answer my calls (which I call his cell every other day) nor will he issue me a refund. I did receive one email from Mr. Allen stating he doesn't work with that parts distributor any more. Was a nice person to talk with when he came to see the problem with my printer but has been lousy since he took my money and left. Based on my experience, don't do business with this person or company. (I will post an update if the issues is resolved.) read more

I paid him for 2 toners & never received them. He will not return phone calls. Do not pay him for anything in advance.

Horrible service. We left a voice recording for repair. He was out withing an hour. Needed parts...no problem...he did not take cc so we mailed a check for the parts and the maintenance yearly fee. Over $1000.00 dollars this was 6 weeks ago. He will not take my calls or call me back. My printer has been done since Jan 2026. We are now in March. Still... my printer is down. HORRIBLE SERVICE...turning it over to the lawyers...horrible...don't use them.... read more

Seems to be the same issue as other customers paid in full for services and maintenance and has been continuous excuses about not being able to get out of perform the services and has been non responsive once I requested a refund. This has been going on for 4 months. read more

please this is not a company to work with. they got no skill for printer repair. they are all scamers, they took $1100 and work away. the location on website is someone home which they are using. please be careful. read more

Warning.... Save your time and money.. Mike is a THIEF.. Long Story Short: We had to pay up front ( Jan 28, 2025) to have parts ordered.. Back and forth with Mike since then.... empty promise after empty promise.. Fast forward (June 16,2025) still trying to get my refund. Had to choose 1 star to post. read more

Theif ! Took our money and made excuses of part not coming in, never showed up to fix the printer, but kept our contract and part money.

This company is set up for only theft, don't use them! I'm still waiting on a refund, don't be another victim. His time is coming!!! I was forced to put one start, certainly not even good for that one! read more

I would give no stars but googles does not allow it . But It has been over 7 month since I contracted Mike to do a repair. But he decide to skip town on us after we prepaid him for parts. He has failed to honor his contract and provide us with a refund. We have contacted him by phone, email and in person and he still refuses to do the right thing. Has given so many unbelievable excuses in order to not refund us our money. I strongly do not recommend using Mike and Alamo Printer services. Not an honorable nor reputable company. Well I called you again Mike and you still refuse to answer. As far as your so called contract, you need to read it again because it address you solely responsible to provide the refund. No supplier is addressed , ONLY YOU MIKE!! Stop hiding behind excuses. Again today , I called Mike and he refuses to answer. HE SIMPLY REFUSES TO REFUND OUR MONEY OF 700 PLUS DOLLARS. He has given every excuse under the sun, from being out town , being in sick, funerals, etc. He continues to throw a contract at me which he is my supplier . Payment was made to him but he brings up a " nameless supplier" which he refuses to give us any contact information so this can be resolved. 7 MONTHS OF WAITING AND REACHING OUT TO MIKE TO NO AVAIL. i HAVE SEVEN MONTHS OF EMAILS AND CALL LOGS. HE HAS PROVEN TO BE A VERY DISHONEST BUSINESSMAN . STAY AWAY FROM ALAMO PRINTER SERVICE AND MIKE ALLEN. read more

I suggest you do not trust this guy with your money. It's pretty bad when a customer has to sue you to get a refund on parts that we're never installed. read more

I would highly recommend this I would highly recommend this company. They were quick to respond, very courteous with a great price. I appreciated the care with which they took care of my issue. Thank you, Corey. read more

I only put a star because I had to. Stay far away from this thief! He has a fake business address, bogus "contracts" and now here we are with him having about $2000, and us still waiting for "parts" from Canada, for over two months! read more

We hired Mike Allen, dba Alamo Printer Service, to fix a printer. He required payment up front which we provided. Then he kept our money and never repaired our printer. We ended up hiring another company to fix our printer and it turns out that the problem was not even what Mike took our money to fix. Be very wary! read more

Mike is a very dishonest business man. He has for over seven months kept money that we prepaid for printer repair parts (700+ dollars). He has given us every sob story and excuse he can think of that border on laughable. He continues to blame it on his "supplier" and refuses to give us their contact information so we can chase them down for a refund. Just some friendly advice, do not give him any money up front unless you do not mind it being stolen from you and told that he is at the mercy of his supplier. Classic example of some very shady business practices! read more

Be extremely wary of Alamo Printer Services!!! Very unethical business practices. Michael came to my office in December to quote my printer repair. I prepaid for the repair (in hindsight, mistake on my part). He told me it would take 2 weeks to receive the parts. I completely understood that delays could happen due to supply chain issues. After 4 weeks, he said the parts are still on backorder. I told him that I could no longer wait and we had decided to not repair the machine. He had me sign a contract cancellation and a refund would be issued within 8-10 weeks (unbelievable!!!!). It has now been 4 months since I signed the cancellation and the refund still has not been issued. I have repeatedly emailed Michael and he does not respond. There is something going on with this guy. He keeps saying the refund will come from his vendor. What in the world does that even mean??? --- I paid Alamo Printer Service. My next phone call is to my attorney - this is theft. OH, and I hate that I have to select even one star to post this!!!! read more