I like the doc, but since he took on the new partner the prices have gone thru the roof. I picked up my glasses paid by VSP. When I asked how much new lenses in my old frames would be a spare pair I was quoted over $500. Just for lenses. WTH read more

Can I just say how thankful I am to have found this group? Every single employee is super sweet and helpful! Dr. Sheppard gave me the most thorough eye exam I have ever had and got to the root of the problem I have been dealing with for years and that two other optometrists missed! I plan on referring all of my friends and family to this group. read more

From the outside it looks just like any regular old house, but once you go inside, the atmosphere is very much like any eye clinic with except you feel like you're there visiting family. I walked in and I was greeted by Alexis, very polite and very nice. She helped me with understanding my benefits and how they would be applied to a pair of frames I wanted to purchase, she ordered a pair of Ray-Ban clubmasters, that weren't available the first time I visited, they came in in less than 3 days I went back a second time to try them on and I really liked them I purchased them. I was aware as she was about how luxottica owns Ray-Ban and other major brand names. She even said how the quality of some of the major brand names that luxottica owns has degraded a bit, I really appreciated that she knew that information, most people that I've encountered that work in the optometry field just want to make the sale and will give you their "truth" about brand names. I really like this place, Costco was always my top places for glasses, but this place just bumped them down a spot. Great customer service, great people, great atmosphere, and great place. I will for sure be coming back again in the future. Thank you Alexis! read more

The only negative was that I had to wait several weeks for an appointment but I guess that's because they are so popular. It was worth the wait! Great experience! My daughter saw Dr. Sheppard and was fitted for glasses by Erica. I would definitely recommend! read more

Within 2 minutes of being here I had a warm welcome. Immediately felt comfortable which when I go to any kind of doctor already eases my anxiety. Bottle water was a nice plus. Dr Nelson was very helpful in helping me though the millions of questions I had regarding lasik. This has now become my primary eye doctor. read more

I have been seeing Dr. Nelson for about 25 years! Truly a wonderful doctor! He takes his time with you, explains things well and is patient. Office staff is great and caring! Highly recommended read more

I love this office and all the staff! They are courteous and friendly! They are on time, so you aren't kept waiting. I actually look forward to my annual check-ups! read more

I needed a new eye doctor so I looked on yelp and found Alameda Optometric Group. I have never been happier with an eye doctor. Dr. Sheppard took the time to explain every step of the exam and what was happening with my eyes. The staff is very friendly and knowledgeable. They explained my insurance coverage thoroughly and helped my select a pair of glasses that fit my budget and looks great. Their selection of eye glasses is awesome. I will continue to be a patient of Dr. Sheppard's for a long time to come. read more

The office staff is amazing. I am an eyecare professional and am in 10-20 offices per week. You are lucky patients to have this group and the docs on your home turf. They really care about their patients and it shows read more

Dr. Sheppard is wonderful. She's smart, warm, friendly, and really helps you understand what all the machines in her office measure! I wouldn't go to anyone else - my whole family sees her. read more

Everyone here gives gives impeccable customer service and are super professional; from the staff behind the desk to the doctors themselves. The convenience of making an appointment and getting text message reminders is awesome. Even though this place has great, traditional service they are also up-to-date with the latest technology to make that service even better. A+++. read more

Dr. Nelson was very kind and helpful. Luckily for me, I don't need glasses at this time, but Dr. Nelson took the time to talk with me about eye care and the health of my eyes. I left feeling like I was in good hands if and when anything changes with my vision in the future. The staff at the office were courteous and though it was my first appointment there, I was welcomed as if I was a returning patient. I highly recommend Alameda Optometric Group. read more

Gary Nelson and his team are AMAZING!!! They are ALL (I can't single any one person out...) very kind, friendly, and eager to help! Through their actions, they let you know that you, as an individual, are very important. Helped with insurance, and even advised that they would make a call to the provider to check on whether or not they would be able to provide a nose piece for a pair of sunglasses that I purchased at Alameda Optometric in 2010; I did not ask them to do this, they simply took it upon themselves to say they would do this. I'm so glad my insurance changed so I am able to treat with Dr. Nelson again!!! I'm very excited about this!!! read more

Alexie was awesome! She got me set up with everything I needed very quickly! Highly recommended!

Dr Shepard is really great. Friendly, courteous, knowledgable and very engaging during your Appointment. You leave feeling like you learned something new because she explains a lot at every step of the process. And the staff is so friendly. At times, it feels like Cheers, where everyone knows your name! read more

For a first timer, I had an excellent experience. The staffs were warm and accommodating. The Dr. Sheppard is excellent doctor. I really have no complains that I would recommend this clinic to first timers! :) read more

The staff is very welcoming and friendly. I love that they offer text reminders and have your info online. I'd highly recommend Dr. Nelson. I had an eye exam and he corrected mistakes with my contacts that a previous doctor made. He's very knowledgable and personable. read more

Had a great visit. Staff is very helpful and friendly. Drs. Nelson and Sheppard are terrific. All my questions were answered and I felt like I had a thorough eye exam. read more

Dr Nelson focuses on giving the best eye exam possible. He explains what is going on and the changes from year to year in a way that I find very useful. And he really pays attention to the details. I cannot recommend this practice highly enough. I would give it ten stars if I could. read more

I am super picky about my sunglasses. Maybe ridiculously so. AOG staff were incredibly patient. I went in 3 different times to try on every pair of Maui Jims they had at least once (and they have A LOT). The third time, they sat with me and opened every new, unlabeled box they had so that I FINALLY found the perfect pair... almost. I was hesitant because they are very expensive and I wanted to see the frame in a different color, so they ordered it for display so that I could try them on. They really were perfect, so AOG ordered them in my prescription and I had them in a week. I love them. Everything is crisp and there is no glare, without going dim. MJs are amazing. I knew I'd get gold treatment at AOG, because they helped me find my last pair of perfect sunglasses a few years ago, literally after a 3 month search. They are helpful, friendly, and have a great selection of glasses. Highly recommended. read more

We've been going to this office for 3 years. Everyone is really friendly and thorough! They have cutting edge technology and are FANTASTIC with kids. We started going when my kids were 1 and 5 years old. read more

Very kind, intelligent, informed staff . Both optometrists are very thorough and offer the most updated eye care out there. I look forward to my eye exams and feel confident I am getting the best care possible . read more

I've been a patient for a little over a year and am extremely satisfied with the quality of service and staff at Alameda Optometric Group. Everything is very clearly explained to me - and that's not easy, especially with insurance today! I find great frames at the shop and the staff is great at helping me narrow down the options based on my prescription and preferences. I highly recommend! read more

Very friendly staff and very good Doctors... Very happy with their frames for kids, they have colorful frames even glow in the dark, SO COOL! Got my contacts and glasses from them too... read more

This is a great optometrist office! This was my second visit and it was just as lovely as the first! Doctor and staff are both honest and helpful. It is always special when you can find a doctor or anyone who is trustworthy. This place is a keeper! read more

Friendlies optometry office I've ever visited. The doctors are able to explain every thing very well in a way that's easy to understand. and the staff members are very friendly and go above and beyond. This office is very welcoming. Almost like they were family or something. read more

Great central location in Alameda. very friendaly and knowledgeable staff.

Great experience. The staff are all extremely friendly and prompt and are great at their jobs. Excellent communicators and I really like the fact that they ask what option of communication works better as email is so much easier for me than phone. At my appointment, Dr Sheppard took her time and explained everything to me and was also very nice and professional. Overall, highly recommend. read more

My family and I have been seeing Dr Nelson for over 20 years! He is as thorough as they come and always a pleasure to see. Although his staff has changed during those years, they have never disappointed us in assisting with eyeglass selection and always ensure they do their best in providing the best for the patient when it comes to insurance coverage. I would not hesitate in recommending Dr Nelson and his staff to anyone! read more

Dr Nelson is a wonderful optometrist. I've been going to him since I lived in alameda years ago. Tied LensCrafters one year but really prefer Dr Nelson & came back here the next year. Nice office, convenient location, wonderful staff, great selection of frames and personal service. read more

As a patient with a high prescription, I know the routine. I've been wearing glasses since I was a kid and to be honest I always enjoyed getting my eyes checked. I expected it to be similar to my previous exams, increase my glasses prescription, renew my contact lens prescription and explain my vision insurance (VSP). Dr. Sheppard and her staff did all these things, but then the Dr. dilated my eyes and took photos and ultrasound photos and explained in detail what she was seeing. She told me what I should look out for (excuse the pun) as my eyes age. With regard to my contacts, she gave me trials of dailies so that I can compare them to my current 2 week contact brand. And I gotta say... they're pretty awesome. I haven't purchased anything from them yet but I just had to review them. Definitely try them for yourself, their great service, knowledgeable and personable Dr. and friendly staff will make you glad you did. read more

I had a 10 o'clock appointment and hadn't even seen the Dr at 11:30! The receptionist explained that he likes to get to know his patients not just do quick exams so that is why I had to wait so long! Come On! I didn't come in for a social experience to make friends with him! Just examine my eyes all ready! Never again. Double thumbs down! Also his assistant could not have been colder and less friendly if she was trying. read more

I've been going to Dr. Nelson as long as I've lived in Alameda, and more recently, to Dr. Shepherd as well. I wouldn't go anywhere else. I've come here for glasses, contacts, eye injuries -- everything you can think of and in every case, they have been caring, responsive and the level of care I've received has been excellent. I also want to say how great the office staff is. They really take great care of me every time I call or come in. This is the way medicine used to be -- personal, caring and effective. I feel very lucky that this office still operates this way. read more

I have been going to the Alameda Optometric Group for the past 2 years now. I have utilized all of their services from selecting eye glasses to having all tests done on my eyes to check my current health. All test results have been explained in detail in a very professional and personal manner. Both Dr. Nelson and Dr. Sheppard are great. I have had them both see me for all of my visits. The staff is great and they even remember your name. All of my visists have been with an appointment and they have been very accomodating with that as well. I have VSP insurance and they are a provider for them too. Their office is conveniently located in the center of Alameda on the corner of Santa Clara and Union. I highly recommend Alameda Optometric Group. read more

Office staff was incredibly helpful getting me in for an exam very quickly for an acute problem and getting my daughter in for an exam the next day when I explained she had lost her glasses and was due for an exam. The care is wonderful from start to finish! They even gave us special glasses for viewing the solar eclipse. read more

I have been a patient here for many years and always receive wonderful service. Drs. Sheppard and Nelson are both top-notch and are supported by a team of experienced staff who are knowledgeable and kind. I am very happy with the frame selection. They have a large variety of frames to choose from. They will adjust and clean your glasses even if you don't have an appointment. Thank you for such a great experience at your office from start to finish. read more

Personable, thorough and knowledgeable! I've taken my eyes here for years! Good care! Dr. Nelson is the best! My favorite exercise during the exam is clicking the button every time you see the dot of light. The dilation part...oh well, it's necessary and makes my life a little bit brighter...for a while. Thanks! read more

My entire Family & I have been going to Dr. Gary Nelson for as long as I can remember. Dr. Nelson & his staff are always helpful, knowledgeable, efficient and friendly. When you arrive you are alway meet with smiling faces, you never have to wait very long for your scheduled appointment and their equipment is always being upgraded to the latest technology. I will continue to recommend them to all of my friends and neighbors. read more

When I picked up my glasses I was amazed at the clarity and fit. The staff was awsome in assisting me in selection of my frames and lens options. The doctor was dead on with my prescription and I look forward to getting the next pair of glasses. read more

excellent customer service and superb staff. the only gripe was I had to wait over a month to be seen. several cancellations were brought to my attention but they were not within my work time-frame. but as far as I'm concerned they still get 5-stars read more