It's been a while since I owned a bike. With the pandemic, and summer rolling around, a step through, comfort bike is what I was wanted and was looking for. Matt was spot on in finding the right bike that fit those needs. He helped me figure out some of the technical pieces like removing the tires for loading and unloading. Even found a stylish helmet for my rider safety. Good looking out Matt. :) Will be coming back for other bike needs! -Brenda read more

Purchased a bicycle same day and it's now taking 2 weeks to put together. It kinda sucks that it's taking so long to be made but who ever is answering their customers is rude. I just can't wait to get my bicycle and never return there. It was super cold and unfriendly after spending $600 on a bicycle. read more

In fall 2019 my bike was stolen. I did some research into LBS's and really wanted to find a place that has been around for quite some time and treats customers well. Alameda Bicycle meets that criteria and then some. The employees are friendly and knowledgeable. Three years later, I have taken my bike in for a couple of tune-ups and both times, the bike felt brand new again. The lifetime basic tune-ups are invaluable. I will happily bring my bike back here as parts need to be replaced, etc. Highly recommend buying a bike here. read more

I've been to a lot of bike shops all over the country and I can confidently say that Alameda Bicycle is one of the best. I just picked up a new Surly Bridge Club and all of the employees were amazing -- even during a global pandemic. They're wearing masks out in the sun and working hard to patiently answer everyone's questions and get everyone helped. They also seem to have the best prices in the Bay Area, they have lifetime tune-ups for all bike purchases, and they don't have any of the typical snobby bike shop flack at all. Alameda Bicycle earned a lifelong customer today for sure. read more

"You matter." That's what "George" said as I left Alameda Bicycle. I dropped by to have my 2014 Trek road bike safety checked and perhaps serviced. I had not been on it since last April. George, somehow remembered me from a few years ago and offered to take the bike back for an assessment. When completed he advised me on a course of action to get me back on the road. George was professional, forthright, honest and friendly. It was a great customer service experience. I highly recommend George and Alameda Bicycle for all of one's cycling needs. read more

I bought my first bike from Alameda Bicycle, like so many during Covid and it was the best thing I ever did. I haven't used it lately due to things getting back to normal [or whatever normal is today], but I still love it. They provided excellent recommendations/suggestions, are extremely knowledgeable on all bikes, efficient and no nonsense service, and staff that really care about what they do. Operation appears to be well run and, team seems to really like working there. Definitely a must if you live on the island or not. read more

All around great bike shop. I spent 4-5 "sessions" going into to try different bikes before settling on a perfect one. Every time whoever helped me was awesome, asked me great questions to help me select the right bike, and was super cool letting me change a bunch of things to dial in what I wanted. read more

Really helpful staff. The bikes are high quality. Their offer to upgrade the kids bikes for 50% discount when they grow out of it makes it affordable. However they did charge us for shipping the bikes from the warehouse to their store which I thought was a bit excessive. Overall very happy with the store. read more

I was excited to get some Brompton bags from Alameda Bicycle, I even called up a couple of days to confirm if they had the bags listed on their site. When I got there, I asked for the specific size (medium) and I also wanted to check out the one that is on the display (large). The dude who assisted me doesn't even know how to remove the bag from the Brompton block. Anyhow, after checking out the one on display, I asked for another size to compare the two and was clueless, I had to show him their website and product info. Admittedly, he said, he's not familiar with Bromptons. Finally, I asked for 2 get tubes in addition to the 2 expensive Brompton bags I wanted to purchase, they were clearly marked $10 each for the tubes but the other gentleman who was sitting said, they are now $12. I said, well, since I am paying retail for the bags, can you at least charge me retail price for the tubes? I have never went to a store that wanted to charge me more money than what is labeled on the box. So the guy changed it. Sad to say, I am not going back to this place. I want to support local shops but not if they are clueless about what they sell and if they want to charge more than retail. read more

My brother bought a bike for my son but my son changed his mind. The bike was super expensive for a 9 year old and I wanted to replace it for a less expensive bicycle but I found out I can't, super bummed I can't even exchange it after 30 minutes of purchase. Only business I know where this can't be done. Last time we will work with this business. BE AWARE of their policy. No RETURN/ NO EXCHANGE which was never pointed to my brother. If I can give no star I would. This business did not provide good value. Next time I will just buy from Big 5 or even Walmart at least they have a better value for their service. read more

I came in 20 minutes before closing with my 3 year old and they dove right in, measuring and fitting her, patiently helping her pick out a bell and a basket, staying maybe 20 or 30 minutes after closing to install her training wheels and put all her tchockes onto the bike. Super thoughtful, expert help. read more

My thanks to the helpful people at this shop. I bought a chain that was too short for my bike, and they found a spare length of chain as well as a connector link. I will return there gladly, and reccomend them for their helpfulness. read more

There's a reason why this shop is so popular and booming. I bought my first bike here in 2017, to train for my first century ride. It was my first road bike ever, so I was clueless, but their staff was super kind and patient with explaining every aspect of riding road bikes. I bought a Giant Contend 1, was outfitted with adjustments on stem, seat, clipless pedals, helmet, and jersey. A few years later, during pandemic I bought my second road bike- a Giant Defy Advance. Despite the crazy boom in bicycle demand, and long long wait times for basically everything bike related, this shop somehow figured out a system to handle my questions and needs. I don't live in Alameda anymore (Oakland now), but am definitely driving into Alameda for their service and products. read more

Went in on a whim, and so glad we did! My husband is a big guy, so he had been looking for an XL frame for some time now. They helped us, had something in stock and drove off with a beautiful XL Giant brand bike. Customer Service was great! read more

I just purchased a splendid new bicycle from Alameda Bicycle. The bike was a great fit for me. The point of this review, however, is to call out the amazing staff! They were knowledgeable, welcoming. It was very much a "we'll meet you where you are" vibe. If you're looking for a bike shop that's in YOUR corner, consider these fine humans! read more

George's service manager will prioritize a 3 year olds flat tire over a long time resident of alameda tha relies daily on his bicycle to work,groceries,dr,... safety.,won't be going back ,that was 5th time in 10 years. Piss off read more

I bought my first bike in 20 years from this shop. The shop is small but packed with great bikes and bike related items. The people are friendly and knowledgeable. The prices are also reasonable. Basically the same prices you'll find at most bike shops. It's the friendly customer service that makes all the difference to me. If your looking to buy a great bike go there. Beware... president Trump put in place new tariffs that have effected the prices, and they went ! So buy now before he increases the tariffs again! read more

Alameda Bicycle - My new health buddy - Bikes Near Me - Alameda, California

I first contacted alameda bicycle in my search for a Surly PackRat. Long story short, I am a bit particular when it comes to buying a bike, and have very high expectations. The manager Scott (and other employees) went above and worked with me extensively to assure that I made a satisfying, stellar purchase. And a great purchase it was! Everything down to the price, tuning, and even preparation of the threads (mounting eyelets) was considered. I left Alameda Bicycle feeling absolutely thrilled, with a bicycle that I love so much that I have ridden it 5 times in 2 days. I have run errands, climbed, cruised, and even accessorized. This bike speaks to me. But more about their customer service, which was the star of the show. I may be quite particular (not your average customer, I'm very persistent with years of experience) but even then, this shop was patient and honest with me. I can also say that they know their stuff to the highest degree, especially with The Surly brand. After purchase, the manager was in contact over email and helped me to order the parts and modifications I needed to make this bike MY bike. This included a high quality Porteur bag from surly, some Salsa "cow chipper" drop bars, and some Lizard Skins bartape. All being delivered straight to my door. This is exactly how a shop should be, and exactly how one should feel after purchasing a bike. Their responses are lightning fast from start to finish, and thorough too. Not a stuck-up, bougie shop. I will continue shopping with these guys in the future, no doubt whatsoever. Shop here! read more

Alameda Bicycle - My 2020 Surly Pack Rat from Alameda Bicycle. Feels absolutely correct in all possible ways. - Bikes Near Me - Alameda, California

We had Took my Daughter 1st Bike in for Service,We Did Not Have the correct tools to tighten up the Screw! There Was A gentleman In The Service Dept Who Help Tightens Up The screws and Put Air in her Tires For Her.. I usually don't do any reviews But I really Had to for the Nice Awesome kind Gesture He did For Us... And Was FREE Of Charge.Thank you So much for assisting Us ! read more

Cool staff, I talked with an associate by the name of Mike, I'm a first time bike purchaser and walked me through the basics of what you need. read more

Very impressed with Chris' service! After Specialized's own service department gave me poor advice on fitting their parts I have been having issues with my headset for a while. Chris knew exactly what the right solution was and fixed my problem with a couple of small parts he had around. No cost, no wait. Thank you! I have a major service coming up and now know where I will go! read more

So kind and helpful here! They don't try to hustle you into buying anything you don't need which I appreciate. Priced super fair too!!

It took me a really long time and a bunch of test runs to buy a bike. I narrowed it down to two different bikes at two different businesses and sadly, Alameda Bicycle was my runner up. I left my last visit knowing I was going with the other bike, but said, damn this spot deserves five stars on Yelp. The staff is patient, super knowledgeable, sweet and helpful. They were with me the whole time and were so supportive (I know, it's just a bike!). The place is well organized and they have free parking which makes it easy and hassle free. They have a ton of Giants and Treks in stock from hardcore mountain bikes to cruisers and they offer a LIFETIME WARRANTY and free lifetime tune ups and all that jazz. That was the real selling point, but alas, since who knows where I'll be living in a year or two (I'm looking at you El Cerrito or Berkeley or San Leandro), Alameda may not be the most convenient. Regardless, if you live in Alameda or around, or don't mind hauling your bike to Alameda to really get your money's worth with those free tune ups, Alameda Bicycle is where it's at. Five stars all around and hopefully I don't have too much regret that you weren't the one! read more

So I'm here to let my fellow Yelpers that Gene the owner did contact me TWICE... did you all get that? TWICE. First try... eh... great. I didn't respond. I was busy... Second try was an email ... telling me the following: - our clients' satisfactions is the heart of our marketing. in fact, it's our only marketing - no print, radio, or otherwise to get the word out. - i see also that you are an elite yelp user. your reputation can definitely sway others' opinions of us. if you can, please consider re-posting, as you asked me to contact you and i'd hate to mislead other clients that we don't take requests seriously. Those two bullets were excerpts from Gene's email to me. Now here's me reposting... 1. Gene explained to me that he was the cause of all this headache that I experienced. Great. Isn't that awesome that the owner itself doesn't double check or triple check his orders? He apparently deleted my Speedplay receipt b/c 5 months have elapsed and that I had yet to pick it up. While on the other hand, Barry told me that I could just come by there anytime and I quote: it won't be any trouble... 2. Gene made an excuse about the lack of service or what was it called again? Oh ... there it is, MANNERS from this guy named Jake. Look, I don't care if he didn't know what was happening, that it still doesn't make it an excuse for him to treat me the way he did. For him to accuse me of producing a bogus receipt... unacceptable. I had my loan papers laid out in front of him... really? You're really going to go there? 3. I asked Gene this important question: if I wasn't an Elite... would he go far and beyond to help me? Of course he said yes. Hmm... 4. Gene explained all this... told me how much he valued my business BUT he didn't once offer me any compensation for causing me all these headaches and troubles. Great! Customer services really makes or breaks a place - right? That's why Yelp exist... to inform fellow people of their experience... Well here I am folks... informing all of you my experience from this place. If you do buy your bike here... make sure you laminate, scan and even put your receipt in a safety deposit box b/c who knows when or if your file will get deleted ... it happened to me... who's to say it won't happen to you? Just sayin... At the end of the day... folks... I've lived in Alameda my entire life... If you need a bike... I suggest going else where than this place. Hmm ... Try Palo Alto bicycles... Gene: thanks for contacting me. However, the damage has been done. This is me reposting. Thank you. read more

Probably one of the best places in the San Francisco Bay Area to buy a bicycle. Best service you'll get anywhere. Friendliest and most helpful staff you'll find anywhere. Prices are average, but they cover their merchandise forever as far as I know. If you buy it here you can bring it back here and get it adjusted for free. read more

Brought my OCR1 back after 7 months. The brakes were feeling sluggish and the gear cables playful. George had told me that I should bring it back for a free tune-up after a while to have them adjusted and the bike checked. I walked into the deserted store during the recent rains and after a quick once over was told I needed a new chain....... After 7 months? I keep my bike indoors and commute to work 2.5 miles a day? I don't ride in the rain and even drove it over in my car so I wouldn't get it wet. How does a $1000 bike need a new chain after 500 miles of light riding? I walked out of there $48 lighter..... That's enough gas to power my sub-compact 500 miles. Why do I even own a bike ?? Oh yeah, save the world! Oh well. I've learned to do my homework and can now talk-the-talk and slap down any maintenance recommendations from the techs. At least they are still the most professional and courteous bike shop in the world ! I'll still buy a bike there, I'll just do the tuneups myself. read more

Alameda Bicycle - Bikes Near Me - Alameda, California

There is a first time for anything and this was our family's first experience with purchasing from a LBS. It wasn't what we thought but better! The store front is well laid out given the tight space many businesses have on Park St. This shop even has a few parking spaces for their customers! When you first enter the shop, you will be greeted by a fair selection of bikes. From no pedal starters to high end road bikes. The team there all really know their bikes and truly appear to like biking. I didn't ask if any road bicycles themselves but given their knowledge it would be hard pressed that non of the employees didn't. On our first visit, we wanted to get our 11 yr old fitted and Joe shown us a few choices. We were surprised to be given the option of a XS adult 26" bike. We didn't even know those were available. When we shopped at a larger sporting goods store with a much larger selection, this wasn't even offered as an option. This was good news for us, because if for some reason our son chose to no longer ride this bike, it could be adjusted to fit his mother just fine. Well, what good is a bike if we can't tell if our son is comfortable transitioning from his current TREK 20" to the Giant XS 26"? We were able to test drive the bike but we needed to follow him as he rode down the street. We asked if we could use another bike to follow along and Joe gladly loaned us a very nice BTW, hybrid to ride. Never was there any pressure to purchase or commit. Thank you. We didn't make our decision on the first visit but even when told we wanted to think about it, there wasn't any pressure to make a decision We came back a week later and purchased the Giant Revel. Pros: No pressure Knowledgeable staff Decent selection Lifetime basic tune up with purchase 90 day price guarantee Cons: Parking can be tough on weekends Selection is limited to brand name Can get busy on weekends Pricing is close to MSRP If you are looking for a trustworthy LBS, then this is your shop. read more

Love the staff and their bikes are just the best....Did They said tune up for life???? Can't beat that one! read more

I had a problem with my bike bc the nozzel for the tubing was bent.I got it fixed by the front desk they asked whats wrong with my bike and told them the problem and they fixed it right away best service 10-10 read more

The friendliest bicycle shop I've been to in the bay area. The people who work here are helpful and unassuming, even if you don't know anything about bicycles. I came in with a lot of questions after not having ridden a bike for a few years and got them all answered. Jim, the rep who helped me, was very helpful. After visiting a number of stores and trying out different road bikes I ended up getting my bike from this store. Part of it was the good bike fit and the other part was that I did not feel like a newbie when asking questions or walking around the store, which made me feel like I could put my guard down (I am always wary of salespeople since I am in sales myself) and like I was choosing the bike because it felt good, not because it was recommended by the sales rep or being pushed onto me for a specific reason (i.e. I'm only commuting so I should only get this bike) Some people don't need the positive encouragement when getting into something new, but when you're about to drop a decent amount of money on something you don't know much about, the hand holding helps. Since then I've been a little obsessed with getting extra gear for fun and visited at least 10 other shops in the bay area, and while each store has its positives, I have to say I like the vibe of Alameda Bicycle the most. From the sales reps to the mechanics everyone there wants to help you out. Highly recommended if you're looking to buy a new bicycle. Pros: friendly staff; lifetime service when purchasing a bicycle from the store; team rides every weekend open to everyone; good range of bike options for different types of riding Cons: located in Alameda, and I live in Oakland. not too far but not a short ride read more

At this point everyone in my extended family has purchased a bike from Alameda Bicycle and we're all thrilled! Alameda Bicycle is definitely one of the best bike shops I've ever been to, staff are friendly, supportive and helpful, very focused on helping the customer find the right bike for them not on any specific upsell. They were just as patient with my three-year old trying out her first pedal bikes (and her own nervousness) as me coming in with a very specific plan for a new commuter bike build. George and the team always appear to be doing their best to make everyone feel welcome in their shop and everyone I've interacted with is always knowledgeable, professional, and very enthusiastic about bikes. They recently helped me with a warranty claim for a bike I bought years ago in a different state and they made sure it went as quickly and smoothly as possible. Thanks for everything Alameda Bicycle! read more

If you have a bike or need a bike, why would you go anywhere else?? These folks are absolutely amazing! Super friendly, amazingly knowledgeable and always eager to help you get whatever you need to keep on moving. I've bought several bikes from them for myself and my kids and a ton of accessories. In every case they've been incredibly helpful and the service at this shop is truly top notch and something that always stands out whether you're a total n00b (like I've been in the past) or if you've got specific requests. A great Alameda institution that gives back via various workshops (wanna really learn how to fix a tire -- come here!) and riding events. A huge shout out to all their amazing staff that make this place a true treasure! read more

Quick Turn-around for Service (brought in 1 wheel to be trued & another for a spoke replacement. Quoted 3 days & were done in less than 24 hours!). Quick response to questions via their Text Line. All even during the Pandemic! read more

These guys were great and super fast! I dropped my bike tires off so they could install new heavy duty tires on them and a new innertube. The work was done in less than 24 hours and I was bike riding again in no time. Thank you very much for the speedy work. I def recommend them to anyone read more

Alameda bicycle charged me for things i did not order and left my bike unridable and dangerous. The price to begin with was high and it was gonna take quite a few days, but worth it to me if they did a proper job. Don't come here for repairs. read more

Excellent service. I went here 3 times and left with a bike that I love! Thank you! They give you a free test drive, and make sure you are satisfied with your purchase! read more

** General Impressions ** Each bike shop has its own attitude. Some bike shops are aloof and detached. Others bike shops don't want you in there unless you want to buy something. Still others are like the cool friend you'd like to see sometimes, but not too often. Alameda Bicycles is the nice neighbor that lives down the street who will always say hi and stop for a relaxed chat if you feel like it. And that neighbor happens to know a LOT about bikes because they're on the bike pretty much all the time. ** Moral of the Story ** Getting a bike fit is like seeing the chiropractor or massuese, except its the bike getting adjusted, not you. Our bodies can change a lot from year to year, and it's worth it to spend some money to make sure that our bikes stayed tuned to those changes as well. Go see Barry at Alameda BIkes and he'll help you fall in love with your bike all over again, without buying any new equipment! ** The story.... Getting an awesome bike-fit from Barry ** I'd been checking out the shop for a while - the spouse works a block away, and I sneak a visit in to the bike shop after visiting her for lunch -looking at their inventory, saying hello. They were attentive and always available for conversation, yet understood that I wanted to be left alone to ogle the bikes. Then one day, after a long weekend ride, it finally occurred to me that I should have my position and fit checked. I could tell that my position and flexibility has shifted in the last two years. I was scooting around my seat a lot, and I was starting feel like I wanted more reach in the front. Because a less-than-perfect fit can cause physical problems down the line, I thought I'd look into the cost of a professional fitting, complete with plumb lines, angle-measures, reflective dots on key joints.... Some of the cycling coaches around the Bay Area charge around $150 to $200, which I'm sure is completely worth the money, but was more than I could afford. I also wanted to be able to get a fit quickly and without too much scheduling hassle. I asked Stephanie and George about it, and they said that Barry is a pro fitter, and that he get people dialed about an hour right at at the shop, and all for under $100. They took my number, and Barry called me back the same day and told me that I could come by anytime he was working. Cool. The next day, I brought my ride in, and just from looking at me, Barry told me about the specific things he needed to think about to ensure a good fit. I'm a spider... longer arms and longer legs than usual. Didn't know that about myself. Cool. Barry also asked me what my goal was, and actually helped me think through all the stuff I had wanted to do. In the end, he didn't even recommend a performance fit or a endurance/comfort fit. He merely gave me enough information to help me decide. He put me on a trainer, and it took only a few minutes for him to determine 3 major changes that would rock my world: (1) moving my seat forward, a counter-intuitive change for me; (2) trading for a longer stem; (3) adjusting the position of the cleats on my shoes. He explained it all to me and made sure that it all made sense to me before I agreed to it, and then it only took another 20 minutes or so to complete all the adjustments. Net result: my average cruising speed jumped almost 2mph against the strong afternoon headwind, and by about 4mph riding with the wind. Most importantly, I wasn't fidgeting or shifting constantly in my seat. It was awesome. I could just spin away. So here's the part where I say, "results may vary", because your speed gains will vary. But I'm so happy with my new fit. It was fast, fairly priced, and convenient to schedule. read more

Alameda Bicycle - An organized and well lit repair shop - Bikes Near Me - Alameda, California

Exceptional bike expertise at all levels! Everyone working here is a hard core bike enthusiast and knows so much about all types of bikes from kids to family to hard core. bought an electric Faraday + kids bikes and the staff taught us a lot during the entire process. I wouldn't buy or service my bike anywhere else and we happily drive 30 min to get here. 6 stars if we could give it! read more

I've only ever had two transactions with them, one via email and another in-store. The first time was back in January 2021 when I needed help choosing between a few different bikes. Scott, the General Manager, fielded my request and was SUPER helpful over email. He answered all my questions to help me make an informed decision, but turns out they didn't have the bike that I had my heart set on. Nonetheless, he did everything he could to try to get it for me, and mind you this was the time when the pandemic was at its peak and demand for bikes skyrocketed because errybody and they mamas was getting a bike to beat the quarantine blues (ngl, I was one of them). I ended up finding the bike I wanted at another LBS, but I appreciated Scott's prompt and courteous responses to my emails. 5/5 for customer service and Scott! The second time, I needed some new cleats. Didn't feel like driving out all the way to REI in Berkeley and wanted to support a LBS. Walked right in and they instantly took care of me. It costed $15 for the labor to install the cleats. I wish I asked them to help me fit and adjust the cleats because the original position I had them in is probably all out of whack, but they did their job and installed them as they were initially set. Anyhow, I look forward to coming back for all my bike needs. And they have a parking lot right in front!!! read more

friendly staff, always eager to help and this assures me the people here really enjoy their jobs! I came in looking for a road bike - street bike to be more specific. Didnt catch the name of the guy, but he helped me find some bikes i wanted to check out and let me test ride them as well. read more