We paid over $1,000 for a rug here and honestly I haven't gotten better quality and customer…read moreservice from home improvement stores. I realize that their focus is on much higher priced rugs, but they still should meet very basic minimums. They said our rug would come on Friday a week after we ordered it. It never came. We called and asked what was happening. They said that it didn't pass their quality check and a new one would come the next Monday. We called on Monday and they said it would come Tuesday and we could come get it. I reminded them that I had already paid for them to deliver it, and he asked who I was again. I'm not sure how he was quoting a delivery day when he didn't even know who the customer was. When the rug was finally delivered, it is flawed. It is a geometric symmetrical pattern which isn't symmetrical. I have called, and asked for it to be replaced. He told me to text pictures and they would "make it right". Four days later and checking in one more time, I am still waiting. I wish we had bought elsewhere. If this were a cheap rug I bought from Amazon, I wouldn't complain, but a rug from a rug store should match the one you picked out in their showroom.

We recently had two wool rugs cleaned and Aladdin Rugs did a great job. Great communication for the…read morepick up and delivery and the workers they sent were very professional and helpful. The rugs came back much softer, and all the colors brighter. Must be because there is no Husky fur on them for the time being. The price was reasonable and the service was great. Thanks Mo and team!

I was looking for a rug for months and came here knowing nothing about the shop. First, they have…read morea large selection with all styles and prices of rugs you can imagine. Plus the pricing is great! I bought a hand loomed rug that would have been 3 times as much anywhere else. On top of all that, the customer service is as good as anywhere I've ever been and I'm not exaggerating. They brought the rugs I was interested in to my home first so I felt comfortable making and purchasing my selection. They were patient and helpful throughout the process!!! This is a wonderful store.

Rugpublic is amazing and we are so sad to see it go! We just moved to the area and needed a new…read morerug for our home that we are still preparing to move into. They showed us dozens of rugs from their huge selection to choose from, but also discussed how each rug might complement the space or how we might want to decorate if we choose it. They also discussed the various differences in both design and build of various hand-made rugs depending on if they are Afgan, Persian, Turkish, or Indian. We ended up buying rugs for two rooms that we love! Not only did they help us find and pick these rugs, but they also gave us the interesting backstory and history of each rug. I wish they weren't moving out of the area since we have much more decorating to do, but hope that more people visit them before they close!

This is my go to place for any rug cleaning and repair. I recently had 3 different Persian rugs…read morethat were each damaged from a house flooding. Not only were they thoroughly washed and cleaned but saved and restored exceptionally well after discoloration and color bleeding. In addition, they also did a great job with repairing the corners and having the frills removed from another. All in all, a great job all around. If you value your rugs and require cleaning and repair done right, this is your place.

The owner is a delight and he made sure my very stained wool rug looked as good as new! It's…read morebeautiful! So glad I used them. I had the same rug cleaned a few years ago by a different company and it did not come out remotely looking this nice! It feels silky and luxurious. And it looks stunning! I recommend highly!!! I am so super pleased!

I move around a lot. Almost every year I pack my belongings, put them in a truck and go looking…read morefor adventures to new locations and find a new place to live. With every move comes a need to buy new things and this store used to be my to-go -to place for rugs, for one big reason. Prices. I usually need something that will last a year or so in a new apartment, look nice but nothing fancy that will lay around and gather dust for years to come. Angel's rugs was perfect for that. This shop sells very similar inventory that other places around downtown and the fashion district area do but I always loved the fact that I could come in, do some bargaining and leave this place with a couple of excellent rugs for very good prices. Easy. Since the store changed location it is no longer the case unfortunately. They now have very similar prices to local HomeGoods, World Market and now there's absolutely no reason for me to drive to that $#!& hole DTLA, where my wife was literally afraid to step out of the car. It's obvious that these guys are trying hard to grow their business further from that small room at the previous location. Staying in downtown and moving to even a worst neighborhood was an idea that's far from the best, in my opinion though. I stopped by this year, tried buying a few rugs but after the owners refused to lower the price from 3-$400+ dollars, I had no choice but to go to, what used to be their old location and buy two rugs from their neighbours at Trims and rugs. Sorry guys. I know that in business it's very difficult to recover from a lower price tier once everyone knows you as a bargain place to purchase things. I truly desire you to achieve the level of success that your whole family is aiming for but raising prices and staying in the same neighborhood where people go for one and the only reason, to look for bargains is going to be difficult, to say the least. Good luck. I plan to keep stopping by once in awhile to see how the store is growing and maybe, hopefully score a deal sometime.

Great selection and service plus reasonable prices. Store is not in congested carpet district. Less…read moretraffic and always find parking. Highly recommend!

I'm leaving this review years after my initial purchase because I seriously love the rugs I…read morepurchased from here. They only sell the highest quality product. If you're looking for the best high quality rugs in LA, look no further. They have a massive selection of modern rugs, many designed by the owners themselves. I'll be coming back for all my rug needs in the future. Thank you!

I cannot say enough wonderful things about this establishment and its owners and employees…read more Everyone was so welcoming and warm and kind, and even though our budget was somewhat modest, they never made us feel awkward about it. The owner Sasha and his son Josh are extraordinary people who made us feel like family. They helped us find a beautiful rug in our budget, and we truly felt like we had made lifelong friends. Paulino and Joel were also so helpful and nice, and the adorable dogs made our day. I will not shop anywhere else for a rug ever again, and recommend this special place without any reservation. All of the rugs are works of art, beautifully designed and crafted from the finest wools. They feel so luxurious and look beautiful. Thank you again to Sasha, Josh and everyone at Modern Rugs LA. You are wonderful people with great quality products.

| Superior Quality, Prices, and Service! If you are looking…read morefor high-end rugs without the steep showroom markup, LA Rugs DTLA is the absolute best in the city. I recently purchased three large rugs for my home, and I couldn't be happier with the results. The quality is exceptional--they look and feel incredibly luxurious--but the real win was the savings. When you're buying in quantity for multiple rooms, the value here is simply unbeatable. The customer service was superior from start to finish. They have a massive selection of beautiful, modern designs that can fit any aesthetic, and the team makes the whole process seamless. I still have three more rugs to get for my project, and there is no doubt I will be headed straight back to them. If you want top-tier quality and great prices, don't bother going anywhere else!

this will be the seventh year that I have brought from LA trim and rugs ; their selection is…read moregreat. Their service is amazing family owned detailed service orientated!! always an amazing value! Thank you gentlemen see you next year !!

Harry helped me out with cleaning an amazing 70s Rya shag rug that I found at an estate sale. It…read morehad a horrible dog pee smell to it and I knew I needed serious help. Harry saw photos of the rug and said he could clean it no problem- and said if he couldnt, there would be no charge. This is some old school customer service and above and beyond. I took it over to him, and received it back a couple weeks later. To my dismay there was still just the tiniest bit of the odor on one end of the rug but enough that I could notice it. But true to his word, Harry told me to bring it back and he did another round on it free of charge. Now its the most amazing thing in my house and smells brand new. I recommend Messerian rugs to anyone!!! Also he is just really nice! Thanks again Harry!

Harry did a wonderful job cleaning both of our rugs and was such a pleasure to communicate with…read morethroughout the entire process of requesting a quote, pick up, and delivery. Highly recommend!

This is the best rug dealer and sensitive antique rug repair in Southern California. I was…read morerecommended to Norbert by a friend and I have not looked back. His assistant Alfredo is the guy and he is truly excellent to work with. He provides the very best results and kindest, most thorough customer service Period. They have repaired and cleaned family heirlooms beautifully. They pick up and deliver when the repair is finished. Always an absolute pleasure, all the way around. When was the last time you heard that? Superb

We have been clients of Norbert Rug Gallery for 10 years. We purchased 3 beautiful, well-made rugs…read morefrom them, and have had them cleaned periodically by Alfredo and team. They are truly experts in the field of high-end rugs and the maintenance of them.

Sam did an INCREDIBLE job repairing and cleaning our large Persian rug. He patched holes…read moreseamlessly, rehabilitated fraying edges, and restored the coloring throughout. Looks better than the day we bought it! Sam's knowledge is unmatched. This is the best company for oriental rugs, rug restoration, and rug cleaning hands down.

After going to over 6 stores, I found my haven here with Sam. He let me bring the rug home and try…read moreit, and made it easy to swap and return, and was so patient, knowledgeable and kind. They have everything here... when I finally found it I teared up - and Sam gave me an AMAZING price !! 1 stop shop. You'll be happy.