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    Aladdin Carpet & Interiors

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    10 years ago

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    Flooring Warehouse

    Flooring Warehouse

    (15 reviews)

    We have a baby on the way and we wanted to replace the carpet in our first floor because we have…read morepets and it was just nasty. We visited several locations, but this place was already following a mask-on policy (COVID time... yay) and offered a large variety of flooring options. In my tour around Austin, I not only noticed how many different businesses were not following any kind of norms in regards to social distancing and masks which concerned me. The moment I step into their showroom we were greeted by Todd. He was kind, funny and honest. I remember that I called earlier and he asked me to come by the showroom and I was horrified to leave the house. Visiting the store felt safe and I do not even buy groceries at the store now... so that says a lot. Once I chose my color, we got our estimates. Everything looked on schedule until I changed my mind about the color of the floor (I blame the color deal on the pregnancy because I am not insecure in those types of decisions). I remember how I called Rhonda about to cry because I changed my mind. We needed to keep the timeline because of the baby and things in Austin were just getting worst with COVID. I can share with you that they made my floors happen in the original timeline. I am not sure how it happened, but they made it all work and I am now very in love with my floors. The installation crew was very polite and fast. The installation had a lot of attention to detail and the work was neat and clean. I can tell you that I felt safe in every step of the process and they were A+. I am already making plans for the future and they will be in those plans. This company rocks and please do not hesitate to use them.

    I worked with Cody Dorris for some flooring I ordered over $5500.00 worth of product…read more Before ordering I was told the items would arrive the next day if ordered before 3PM. So, it was ordered in the early AM well the next day nothing, the 2nd day nothing. Finally, the order came in and moved to the install location. Boxes were inspected and damaged items came from the warehouse. The warehouse just taped up the boxes and sent them out anyway with damaged product. To top that all off the Pflugerville office would only refund a complete box and not the individual planks (yes, the charged me for damaged product) As far as Cody Dorris, seemed like he would say (lie) anything to make the sale. Also, the order was not delivered 100% 18 days later still no answer form the warehouse as to the remaining order, nor will they refund the for the late product. NOTE make sure you order what you need and not over order, they do not refund the returns. This is not my go-to store, I found better service and product elsewhere.

    Aladdin Carpet & Interiors - carpeting - Updated May 2026

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