Outstanding service in both sales and service. From the meet and greet to the final goodbye great customer service.

I absolutely do not recommend this dealership. They pulled a dishonest, bait- and-switch with a falsely advertised deal of the day. The car I saw online was listed at a certain price, but when I got there, the out-the-door price was $10,000 more. After negotiating for an hour, the best they could do was nearly $8,000 out the door more the advertised price. They tack on a $3,000 exterior coating that isn't mentioned or factored into their pricing until you arrive. It's a surprise cost that you can't opt out of and have no way to know about until you take the time to come in. Every single person who came in for that car Deal of the Day wasted their time. One customer left extremely unhappy, and one of the salesman were laughing at his reaction to this bait and switch deal before the customer was fully out of the door. I took off work and wasted my entire Friday evening to check out this car and this deal. I understood the type of business this dealership operates under when the floor manager asked me, "How do you expect me to make any money?" in response to me expressing I believe the car deal advertised should be honored. Dishonest dealership. Bait and switch tactics. After reading other reviews, it appears this is a common operational practice of theirs. read more

This place is the absolute worst place I've ever delt with in all my years of buying vehicles. The dented the door on my brand new truck. 2026. I showed them. They gave me the walk around video with NO dent. Said they would call me back. The texted that they are not going to fix the damage! On a text. I have the walk around video before it went in!?!? Never left. The service manager said o yeah we have to take care of that. Nope said I did it!!! Will never shop here again. Do NOT BUY here at all. Bill. read more

Walking through this dealership door was one of the biggest, car related mistakes our family has ever made. We traded or beloved Grand Cherokee L for a Hummer SUV, looking for more room to carry our kids and dogs. We had a deal arranged for a new white Suv and when we arrived, it turned out to be a demo model. What was supposed to be a better deal turned into a complete disaster. They sold us an electric vehicle and didn't even include the charger that came with the truck. Car was calling for emergency service the minute we drove it of the lot. After 500 miles the Hummer went back to the shop. The next day we received a call that the car was fixed and ready for pick up. Again, the minute we drove it of the lot, emergency services light comes back on. Car is currently back in the dealer for second time and now, we are being told it will be days before it's fixed. Our family is left with a hefty payment and a compact SUV Buick on our driveway. What a tremendous deal have they offered. A $100,000 car payment on a $35,000 vehicle. Thank you entire team and especially Lanell & Chase from Al Piemonte GMC for selling a bunch of empty promises. You guys are great at selling lemons not cars. read more

Al Piemonte Buick GMC - Car Dealers Near Me - Elmhurst, Illinois

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Terrible Team here specially guys at the counter on the back. The internet team calls confirms all the details to the tee and then when we show up they do not know who we are what we are looking for and don't even have what we are looking for. Said someone will help us. Even the internet team is calling the same time I am at location to see if someone is helping - but no one came to help. 45 mins of waiting with no help. They didn't seem happy to sell or what to sell. read more

Elijah was very helpful with my experience today.i came in not knowing what to do and left with the right range of price and answers I had questioned coming in read more

These people are SLIME! Four and a half years ago I bought a used car from this place. The loan is almost paid off. I just received a voice message on my cell from a guy who mumbled his name that sounded something like "Constantine." The calling number showed an area code of 805 but the message gave Piemonte's business 630 number. The guy wanted me to come in, buy a new car and graciously offered to keep my payments the same. They want to keep you hooked with never-ending payments. Further, the car I bought was advertised on the internet with posted price. When I decided to buy it, they tried to add an ADDITIONAL $1,500 to the price for "advertising"! What a SCAM! We went back and forth on this. I only agreed to $500 because the original price was really good AND used car prices had been creeping up. This was just before they skyrocketed during the pandemic. I came out ahead. But BEWARE of their shady practices! read more

I drive 110 miles to buy a truck advertising said 41,996 regularly 51,900 2024 pick up truck. To my surprise I walk in salesperson said it's 65,000.00 with all the extras !!! Do not recommend this dealership read more

Al Piemonte Buick GMC - Price shown verses the 65 k I was told when I wanted to test drive it!!! - Car Dealers Near Me - Elmhurst, Illinois

I set up an appointment to look at a specific vehicle, they decided THE DAY OF to work on the car so it wasn't available for test drive or purchase when I arrived. Then sold the car same day to someone else when I was first in line to get it. Extremely unprofessional dealer. read more

Horrible PLACE! Run far away, they lied about the vehicles miles & it had missing parts.

I went there a few months for a pickup truck, but the deal did not work so I left. Prior to leaving, I told them to delete my personal info from their computer, for privacy and security purposes. They said that they did but I received text messages from the sales staff. I will never go back. read more

I had an exceptional experience with Alex Alverio, who truly went above and beyond throughout the entire purchasing process. From the moment I called in, he was attentive, knowledgeable, and genuinely interested in understanding my needs. His guidance was perfect, providing clear and thorough explanations at every step. He kept me updated, ensuring I never felt left in the dark. Considering I am from out of state (CA) his excellent customer service was complemented by his ability to secure the best prices, making me feel confident that I was getting the best deal possible. Reach out to Alex! read more

Al Piemonte Buick GMC - Car Dealers Near Me - Elmhurst, Illinois

Terrible. I told victor Munoz and Lanell Gray multiple times not to run my credit because I was already approved thru my bank. They continued to run my credit without me knowing and now are saying there's nothing they can do. Trucks lights are coming on, they wiped the computer before selling. STAY AWAY!! Don't recommend. read more

Please RUN far from this dealership. Seriously. My family and I love cars and this is the first and only place I've ever had a terrible experience. They reached out to me about purchasing my car. They were very insistent. We set a price and when I got there they told me they never agreed on that price even though I have it in writing. Also, there very condescending and rude. I told them I had to be in and out because I had my newborn with me. It took forever. Anyway 22 days later I'm still waiting on my check from them and they have had my car all this time. I've tried calling every day for weeks and nothing. Next step will be legal action. Luckily I have everything documented in writing. Just trying to save you all some trouble. read more

purchase a car from Piemonte, nice car price was fair. Problem is it was dark when when left and they never bothered to clean the car. Next morning you could see the dirty windows, leather seats need to be wiped down, garbage on the floor in the rear, garbage under the front seat and even found a pair of glasses under the seat. Sad that they are to cheap to wash and clean a car, shows they really dont cgive a dam as long as it gets sold. Makes me wonder if they hid any defects in the power train or other parts. One custome never to return read more

TERRIBLE! Not returning calls! I bought the after package to get ceramic coating on my truck! They never cleaned the truck before putting ceramic coating on the vehicle! White crap all over the sides of my truck! Won't fix it either! WORST EXPERIENCE EVER! read more

My truck has been in the shop multiple times for the same issue. They repaired it allegedly and the light comes right back on. They have currently had my truck for almost 3 months with not a word on when it'll be repaired. GMC has been no help and now they've been no help. Just know if you spend your money here...almost 70 thousand, you won't get what you pay for. Go somewhere else and save yourself the headaches. read more

Bad service, do not recommend buying a car from him. Expensive prices, poor and disrespectful service

Do not come here....I bought a Kia from this dealership and they added on extra fees....they are not great with communication and will laugh in your face if your vehicle is stolen or damaged..... I had a dealer laugh in my face over the phone and tell me "ahhhh they got you huh?".....idk what type of business is being ran here....but I won't take this lightly at all.... read more

Do yourself a huge favor and buy your vehicle at any dealer other than this one. I should have looked at the yelp reviews before I wasted my time at this dealership. Thought I had a deal until the manager got involved and added thousands in extras. read more

We had finally found a truck that my husband wanted. Salesman said if we put $ down on it, they would hold it for us to look at. So, we put $1000 down. That was on a Thursday and we drove down on Saturday. Salesman was very nice! But, I don't believe he went to bat for us like he said he would. Price was increased $9200 over the MSRP price. THAT was frustrating. We talked about it but, since it was what my husband wanted and we were already there, we did purchase it. Nothing was ever said about the $1000 that we put down. After we got home, I called and was told it would be refunded. INSTEAD they took another $1000, so I had to get $2000 refunded. The original $1000 should have been put towards the sale of the truck. The dealership is unorganized and not well run. What a shame. Honestly, look elsewhere. Not worth the headaches. OR the extra money. read more

Worked with Oscar and Oscar, the dynamic duo. I feel as though I got a really good deal. They were super personable and friendly. Great guys , definitely made the car buying process easy. read more

Edit/Update: Thank you to General Sales Manager Victor Mallon who reached out after the fact and structured a deal for us to purchase the car after all. We appreciate his effort to make things right. In short: If your time is important to you, and you want to buy from honest and reputable people, this dealership is not for you. Too many better places to buy a car from than ever waste your time here. I found a vehicle on their website I was interested in and emailed to confirm availability. I received an email and text message from Selena confirming the vehicle was available and would I like to set up an appointment to see it. We spoke on the phone and she said she worked until 9 and SHE would meet with me at 6:30 to show me the vehicle. She inquired about a trade-in and asked me to fill out the Kelley blue book application on the Al Piemonte website. When I ran the Kelley Blue Book valuation myself it came back between $14K-$16K for trade-in value. I told her I wanted $15K but understood it was dependent on them seeing and appraising the vehicle in person. (The vehicle is in excellent condition, $19K miles below average, garage kept, clean Carfax, clean title, zero damage) I asked if this was "possible" because I didn't want to drive 1 1/2 to the dealership if we weren't on the same page with the trade-in. She had me speak with the manager Manish Patel. Manish reviewed my Kelley Blue book on line appraisal FROM THE AL PIEMONTE WEBSITE, and assured me $15K was no problem barring any damage to the vehicle upon inspection (which there is none). I called again before I left to drive 1 1/2 hours to the dealership to confirm the appointment and the car's availability. I spoke with the manager Manish who said Selena was gone for the day (not what she had told me) and that it was no problem because I would work with him and another salesman when I arrived. Upon arrival, there is no Manish. He had told me he inspected the car I was interested in for any scratches or blemishes and it looked great when he confirmed it was on the lot. Apparently, it turns out Manish doesn't even work at this location and just sets up online appointments??? So much for communication, transparency and honesty. Fortunately, I was given a very capable salesman who showed us the vehicle and gave us a test drive. We wanted to purchase the vehicle for the advertised sales price and trade in our vehicle for the $15K. Sounds simple, but it's not. As we discovered after reading other negative reviews of this dealership, the bait and switch prices game is in full force here. The first offer brought to us included an additional $3K+ in an aftermarket tracking system they wanted to sell us and another $2K+ in extended warranties (for a vehicle one year old with a 5yr/60,000 warranty on it). When we declined, our trade-in offer was reduced to $9K. Really? We had an instant cash offer FROM AL PIEMONTE BUICK GMC of $14,122 per the on-line valuation. We had the Kelley Blue book valuation we ran that was between $14K-$16K and we had an MMR valuation from another dealership of $14K-$16K. The on-site manager who offered us the $9K was Amar Kadur. He insisted that when they take a trade in, they have to put in at least an addition $3K restoring and preparing cars for resale he couldn't offer EVEN ONE DOLLAR MORE. He was insistent. He showed us a Carfax valuation of $10,200 that made no sense. Was this the scrap value? We then called the first manager Manish Patel and spoke with him regarding the trade value and he agreed it was between $14K & $16K and didn't understand what Amar Kadur was doing or why. Amar rambled about how cars increase and decrease in value and asked us if we were going to bring in a customer to purchase our car after they offer it for resale. Just ridiculous. Why was he showing us a Carfax valuation when the dealership requires you to use the Kelley valuation on their website? Of course we walked and wasted our time, gas, miles and evening on what should have been an easy purchase and easy sale. For fun we ran our CARFAX VALUATION when we got home and it came back $15,870. Amar and this dealership should pick up and move to the old Western Avenue if this is how they operate and do business. What a sham. This place should be looked at by the Better Business Bureau. If your time is important to you, and you want to buy from honest and reputable people, this place is not for you. Too many better places to buy a car from than ever waste your time here. read more

Bought a used truck. Tried to add-on $3300.00 worth of garbage on. Bought the truck minus all the crap. Next day transmission service light came on dash and took to trans shop. Told me they had cleared the code at the dealer as they were able to find out when it was cleared through diagnostics. Told dealer. General manager Jose Chavez said they will work with trans shop to cover the cost. After it was done and ready 4 days later the trans shop sent the paperwork to the dealer and they called me and said they won't be paying for anything! State law says you have 15 days and 500 miles but they don't care. Everyone there lies to your face as this is how they do business. Read all the reviews. read more

Don't go to this dealership . If you find a vehicle you like online from this dealership add an extra 5000 + on top of the normal fees and taxes . I found a truck I liked that I wanted to purchase from this dealer. Once I arrived they automatically added a "security" fee for 3495.00 and A warranty fee for 2,225. Once I asked the manger to remove both these fees since I did not want the security or warranty . He stated he could not and said " I'm scratching your back so you can scratch mine ". read more

Contacted them via CarGurus on a recent trade in van that they did not post photos of yet. Camille said they would send photos and pictures. I did end up getting a dark short video of the van parked between 2 cars so I could not get a clear view. I thought I saw body damage low on the drivers side. I aske Camille on the phone if that was body damage or just shadows as the van had not been detailed yet and was not clean. She clearly said there is no body damage so I made an appointment to come in. Once there a salesperson took me to the van and I immediately saw a huge dent the size of a bowling ball on the lower drivers side. I had just wasted over an hour drive to get there for nothing. Almost 3 total hours of wasted time and travel when I could have been elsewhere looking at an un-damaged one. Just be aware they apparently will say anything just to get you in the door. Don't fall for the trap that I did. read more

Joe C. was a pleasure to work with! He was very patient and the last car he showed me was the one I wanted with the 2 features I was hoping for! Jose was excellent as well! Great people at Al Piemonte! read more

This is by far the BEST CAR DEALERSHIP I have ever done business with! My mother bought a car here, her friend bought a car here, and yesterday I bought a car here! 3 cars bought here in the space of 5 months! Everything about Al Piemonte Buick GMC sets them apart from every other dealership on Grand Ave in Bensenville. From the happy and positive attitude of the the salesmen to the friendly buying experience, Al Piemonte Buick GMC is great! While I was waiting to sign paperwork a young lady had purchased a new car for her birthday -- the salesman ran and found a bow left over from Christmas and put it on her car! It's the little things like this that set Al Piemonte Buick GMC apart! They really care! The warranty they provide is also unheard of! 72 months and UNLIMITED MILES! Where else can you get peace of mind like that?! I'll NEVER buy a vehicle anywhere else and will always recommend everyone I know to go see Jake and JD at Al Piemonte Buick GMC! You guys are the best! read more

Al Piemonte Buick GMC - Car Dealers Near Me - Elmhurst, Illinois

Please tell me why 90% of the workers here DO NOT wear a mask! I was so shocked. Everyone is so comfortable around each other. The dealership is a breeding place for Covid. People are talking, eating & coughing around each other. If you come here please double mask, like I did. Also, they are very pushy about purchasing a vehicle. They definitely don't give you time to think about it (while they stare in your face). I hope & pray I made the right decision with purchasing a vehicle from this dealership. read more

I had a nail in my tire and the service department got me in and out at lightning speed.

Everyone here was super helpful, quick and efficient! I was in and out super fast for an oil change. They made my experience top notch and would recommend them to anyone and everyone! Just another 5 star Al Piemonte dealership! read more

I filed a lawsuit against the dealership regarding the poor work done by the service department to get they attention and tho i don't need the money and didn't go to court i let them them know and especially mike dealer manager that is that easy to get sued maybe now he can show some respect to customers when they walk in the front door i don't recommend the service department to any one stay away or you'll regret it. read more

If I could give them 0 stars I would!!!! I am absolutely DISGUSTED with this service department. Everyone at this place seems to be a "manager". Can't ever get a hold of upper management... My car has been DESTROYED. They did a piss poor job at fixing my mold issue the first time. I HAD TO BRING IT BACK because I could still smell the mold! Turns out....THEY DIDNT REPLACE THE MOLDY CARPET ALL THE WAY THROUGH!!! Why they didnt fix it makes no sense....How they let me take my car home like this is BEYOND ME. I was 34 weeks pregnant at the time. Not like they cared. They clearly just want their money. They "fixed" it a second time....but this time they had to rip pretty much the whole front end off inside to replace the carpet that should have been done the first time....There is so many pieces broken now its INSANE. I could have done a better job putting this back together!!! My car WAS in great shape....now I have to fix things THAT WEREN'T EVEN BROKEN IN THE FIRST PLACE! THANKS FOR NOTHING!!!! DO NOT COME HERE! Go somewhere where you will get exceptional service because you're not going to get it here!!!! read more

EDIT: Manny at Al Piemonte has completely resolved my issue and issued a full refund. My review has been updated to reflect this.* I recently purchased a vehicle from Al Piemonte GMC in Elmhurst. My wife wanted a particular GMC Acadia and I was able to find that particular model at this dealership which was approximately 6 hours from our house. I was initially in contact with Stephanie and Shannon in their online sales department. We stated our intention to purchase the vehicle, are preapproved through our credit union, and would be driving down on Wednesday, August 25th. Stephanie emailed and said it's a fast process, we will take the vehicle that day, and that they work with our CU directly. On Wednesday either Stephanie or Shannon actually called my wife to ensure that we would still be arriving that day, my wife told her we would. We arrived at the dealership around 3 PM and asked for Shannon or Stephanie by name, they were not there. We were then sat down with George who seemed to be new. He then told us that the Acadia we drove six hours to get was no longer on the lot and then showed us a screen with four other Acadias we could choose from. We told George that Stephanie told us it was available that day, he looked into the situation and "found it". Great first impression! He said it was being detailed which for them means putting shiny stuff on the tires.  I explained to three different people no less than 12 times that we had our own financing and only needed the wire info. We were then given an invoice quoting around $38k which was much more than it should have been. They added a $2,450 "appearance and security" fee which Oscar described as a coating that they apply to all of their vehicles. Why does their website state an "internet price" if they add ridiculous fees to each sale?  On Wednesday, August 25th at 11:53 AM, Stephanie had emailed me that the out-the-door price would be $31,988 plus the $303.60 "doc fee" and a $326 "license and transfer fee" and now we're being quoted thousands of dollars more.  After going through two more salesmen Oscar finally sat down at our table and said he would email me an out-the-door price. By that time we had already wasted over four hours of our time and were going back to Gurnee empty-handed. Later that night, Oscar did in fact email me a new invoice (attached) although the sales tax was miscalculated for 7% instead of the Michigan sales tax of 6%. He had also reduced the "appearance" fee to $995 and the government fee to $25. According to my calculation the final price, with corrected taxes, should've been $35,305. On Thursday, August 28th, I arrived at 10:30 am, I only needed wire transfer info and to sign the documents. When I arrived I asked for Oscar, he wasn't there. I then asked for George, he also wasn't there. In fact, I never once dealt with the same person over the course of the transaction. My new salesperson was Samantha, we sat down at her desk, re-explained the situation, and expected a quick and painless transaction, apparently this concept is seemingly lost at Al Piemonte.  Samantha asked me to email the quote from Oscar, which I did. After about 45 minutes I was then given my third and final invoice which added a $357 title and license fee!? We were told that the finance manager Frank was in a meeting so we had to wait to get the wire info. After waiting for 2 hours listening to Samantha take her workplace harassment training on her computer, she gave me the wire info, my CU sent the wire and Samantha said Frank was now on the phone. As an added bonus, she said that if the wire doesn't clear that day, we won't be taking the vehicle but could sign a secondary contract (they mentioned this about 15 times) which requires another credit check etc. No thanks. After more waiting, we sat down with Frank who said they received the money but I still owe $254 because they miscalculated!? I paid it so I could get out of there. The vehicle also had 1,800 more miles on it than quoted! They couldn't waive the $254 for their negligence and false representation of mileage? It almost seemed like they made the process longer than needed because we weren't financing through them read more

I had a lovely time buying my first car at Al Piemonte! I do recommend to them that they try and update their website a bit more often if possible, as I did end up purchasing a dealer demo Envision with a few thousand miles instead of new (as posted online). They still made for a great (and easy) personalized experience; I left feeling like I got a good deal, and would recommend Al Piemonte to anyone! Feel free to use me as your referral(; Make sure to ask for Joseph Rueda! Good salesman as well. read more

Searching for a car/truck this summer Haven't went here but I talked to Carlos on the phone helped me looked through a variety of options of cars with good prices I would recommend this dealership! read more

Carlos was great help didn't leave me with any questions call Carlos for any questions he's the man for help salesman

One of the most frustrating experiences is spending your valuable time at a dealership, and unfortunately, that's exactly what I encountered at AL Piemonte Buick. Their website is informative in many ways, displaying the car's price, taxes, documentation fee, and estimated registration fee - all typical fees you'd expect to see at any dealership. However, what they conveniently omit from their online information is the additional warranty they will add, $2800, and the tracking monitoring $3500 they have installed in all their vehicles. These costs aren't factored into the car's price until they present you with the bill of sale. In my case, this unexpected addition amounted to approximately $6300 on top of the car's listed price. To make matters worse, there's no option to decline these fees, and the warranty is subject to negotiation. To improve transparency and save potential buyers from wasting their time, it would be beneficial for AL Piemonte Buick to include these fees on their website upfront. The car turned out to be more expensive than buying a new one once you added the additional $6300 read more

While I love the mechanic I see here I need to tell you the General manager, and the service team who checks you in are awful. First off I had an appointment made to have an oil change and rattle noise checked. I then switched my appointment time, not the day. I go in, and they told me there are 14 people ahead of me and I wouldn't be getting my vehicle back today. They told me that since other mechanics are on strike they got swamped taking them in. So what was the point of me making an appointment in advance? Also- I had an appointment, so customers with those should be taken care of first and others filled in around those time slots. Especially since I am a repeat customer. Next they tell me " it's fine if you go over your mileage on your oil" Excuse me? That's not for you to decide how I maintain my vehicle? I prefer to keep up on everything as I intend to drive it till there's nothing left. I also told them, I schedule this around when I can be picked up, as I have a 4 year old, and sitting at a dealer for an hour or so is not an ideal play date, I cannot just drop everything in my life to switch days. After I left, I called the General manager, whom I'm positive was higher than a kite when I called. He did nothing to make this situation right. I do not live 5 minutes from here, I live a distance to drive where I know my car will be well taken car of by a mechanic I trust. He told me it was not because the mechanics were in strike other places, I told him HIS staff told me so. I also told him, that they should be making calls to all of us who were getting screwed on our service, it would've saved me an hour of my day, and gas and miles on my vehicle. Instead me and several Other vehicles were turned away (no I don't know if they had appointments just know they were told the same story) All in all, I will only be here until my mechanic leaves or I find another I trust at a different GM. Their customer service side of Service, and the GM are the worst I've delt with in a long time. So call before you go. In the wise words of Jerry Seinfeld "See, you know how to take the reservation, you just don't know how to hold the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them." read more

Very pleased with my new Regal. Great guys to deal with, did exactly what they told me they would. Jon David helped make it really easy to get my financing through. Love Al Piemonte. read more