I am surprised with the bad review because I had a different experience. I had a leaking gas fireplace that I did not use for a year. I asked last year Newtown Fireplace and the first thing that come out of their mouth was that the visit was $200 just to come out. I don't like these lazy experts that want to work less and earn more, and slap the price to your face first thing. This year I decided to bite the bullet and find a solution. Found some techs on the Empire website (my fireplace brand). One of them made sure multiple times that I understood the price: $300 the first hour and $150 every half hour following that. What kind of scammers want to rip off people with those prices I don't know. Blazing Hearth was the closest tech and the best experience with lots of surprises.
Short story: I paid $0.
Longer stody: I called a couple of times and managed to talk with Sandy and Rich. Price is much more reasonable, around $100/hour. On top of that, Rich was the nicest guy a DIY like myself could talk to. I had already checked the fireeplace for leaks at multiple points and joints. Could not find anything. A guy with experience checked it, too, and could not find it. So, Rich explained to me that there are essentially 4 places where it could leak, and proposed that I look into a few other places. He spent nearly half hour the first time explaining how the fireplace works and sharing his thoughts. I put on an appointment for two weeks later and started checking the new places Rich asked me. After checking and checking, I found the leak way back in the pilot tube, using a borescope camera and my son's hand to put soap water back there. All happy, I called Rich the day after and explained him about the leak. He actually told me that it should be very easy to fix, again removing my fears of trying to do things myself. The next day, I opened the fireplace and after spending some time I managed to tighten the ferrel nut that holds the pilot connected to the tube. That was it, the leak was fixed. I put back the places and done. All for $0 so far, although I we Rich at least this good review. I could not have done this without Rich explaining things to me and making things easy. It's the opposite of other experts who typically just want to make money and will never make things simple for the customer to try.
So, my experience with Blazing HEarth is: absolutely great. For a DIY-er that has the tools and the desire to learn, it is great to deal with Rich. I am sure other customers may have problems, delays, etc., like the only other review here mentioned, but for me it's been better than a serivce. Will probably go and just hand him a tip for the help. read more